Wiser Frequently Asked Questions

This can be done with our 2AX, 10AX or Micro Module Switch along with the Hub. At one end you will need an Active, Neutral and Load wiring. At the other end you will need Active and Neutral only. You can then create Automations to achieve the 2-way.
You need to create two automations for a 2-way:
 

1. when switch A and switch B are ON, turn switch A and switch B ON
2. when switch A and switch B are OFF, turn switch A and switch B OFF

This can be expanded to 3-way, 4-way etc by simply adding the other switches into the respective ON and OFF automations.

The Clipsal Wiser Room app has been decommissioned and is no longer on the public IOS App store and Google play store, however you if you still require Wiser Room to perform firmware updates to enable devices for the Wiser by SE app, the Wiser Room App can still be downloaded from these authorised app store locations:

App Store IOS (Clipsal) - https://apps.apple.com/us/app/clipsal-wiser-room/id1108235073
Amazon (Clipsal) - https://www.amazon.com.au/gp/product/B0CM6VFFZJ
Samsung (Clipsal) - https://apps.samsung.com/appquery/appDetail.as?appId=com.se.clipsal.blefinalapp

Wiser Room will be removed from the App Stores on the 20th of December 2023. 

People using Wiser devices in Bluetooth should have updated their devices via Wiser Room firmware updates to now be compatible with the Wiser by SE App, which is the recommended app for these devices to be controlled/programmed.
New Bluetooth devices do not require an update from Wiser Room and are already compatible with Wiser by SE.
Those who find older devices that still require an update from Wiser Room will still be able to access the app, via links, that will be provided after Wiser Room has been decommissioned.
 

No they cannot be used as the 'Condition' to trigger an automation, Cameras can only be an action of an automation changing the settings on the camera

The Home owner has access to all functions.

Administrator has access to all functions except the ability to transfer the home owner rights, delete the home and granting administrator rights to other members.

A common member only has access to operate devices, receive notifications (alarm, moment/automation trigger, device added/removed and invite) from a home, configure device settings and schedules.

See Table Below:

At the Login page tap on Forgot Password. Input your account name (phone number or email address) and tap Next. When you receive the verification code, input the code and then follow the prompts to input/set your new password. Click Confirm to complete the password change.

 

Wiser Zigbee devices communicate with a Hub which communicates with your phone or device via the cloud. This allows for quick connections to multiple devices for control. Zigbee is a mesh system whereby all mains powered Zigbee devices, except the smoke alarms, will act as signal repeaters to extend wireless coverage. Bluetooth is a point to point connection where your phone connects to the device directly.
 

This can be done with our 2AX, 10AX or Micro Module Switch along with the Hub. At one end you will need an Active, Neutral and Load wiring. At the other end you will need Active and Neutral only. You can then create Automations to achieve the 2-way.
You need to create two automations for a 2-way:
 

1. when switch A and switch B are ON, turn switch A and switch B ON
2. when switch A and switch B are OFF, turn switch A and switch B OFF

This can be expanded to 3-way, 4-way etc by simply adding the other switches into the respective ON and OFF automations.

The Wiser Smoke Alarms do not repeat the Zigbee signal throughout the home and are an 'endpoint', similar to the battery devices within the range.

If the Socket is currently paired with Wiser by SE, remove/delete the socket from the App. Go to the Bluetooth settings on your phone/device and forget the socket that you just removed from the App.

Download the Wiser Room App, if you don’t have it on your smart device, and open it. Within Wiser Room tap Edit at the top right and select ‘Add New Device’. Follow the instructions and pair your socket with Wiser Room. Once paired in Wiser Room, tap on the socket and then tap on the cog to enter the settings of the device. Tap on Advanced Settings, tap on Device Information and then proceed to update the Firmware of the socket.

Once the firmware update is completed and you can re-connect to the device once again check to make sure there are no more firmware updates. Once confirmed remove the socket from Wiser Room App by tapping Edit in the top right and then delete the device. Open the Bluetooth settings on your phone and once again remove the socket from here.

To then swap the socket from Bluetooth to Zigbee tap the touch switch LED panel 12 times. When the swap is completed you will see both the left and right LED on the panel blinking together indicating you are in Zigbee mode. Tap the touch switch panel to stop the blinking.

In Wiser by SE, go to the home you wish to add the socket to and tap the plus symbol in the top right corner. Go to the Add with Hub option and select the Iconic Socket and follow the instructions, tap the LED panel 3 times as per the animation and confirm that both LED’s on the panel are flashing.
 

Both ZigBee and WiFi operate on 2.4GHz, which means they can influence each other. Selecting the best combination of WiFi/ZigBee channels might be necessary for some installations (especially in areas where there's a lot of neighbouring emissions - many WiFi networks or other ZigBee installations).
Luckily, most modern WiFi routers utilize the "Auto Select Channel" function - the router selects the least used channel it can see.

Overview of WiFi and ZigBee channels below:

2.4 GHz WiFi channels

2.4 GHz ZigBee channels

WiFi's three non-overlapping channels (1, 6, and 11) use the exact same frequencies as ZigBee channels 11-22.
We could say that if we select channel 1 of WiFi, the safest one on ZigBee would be 26.
Noting though that Zigbee Channels 25 and 26 are slightly lower powered than the other channels.
Each environment can be different, but generally speaking, wireless communication is affected by obstacles.
Concrete and metal obstacles (armatures, walls, reinforced concrete) are the worst kind of an obstacle.
We can expect that metal and concrete will decrease the range of any wireless device. In such a case, it's possible it will be necessary to install more wired Wiser devices in adjacent rooms to make the network more stable.
 

Moments and Automations a series of actions that need to be triggered. These can be created via the Automations and Moments tab in Wiser by SE and are only compatible with Zigbee connected devices.

An Automation is a series of actions that will be triggered when the pre-set condition(s) is/are true. For example - If Motion Sensor changes state to occupied turn on Iconic Wiser Dimmer 1.
An Automation can be set to operate during different time periods of All day, Daytime, Night or Custom.
As an example, if you define an Automation where a nightlight automatically switches on when the motion sensor detects motion, you can tap Effective Period in the Automation editor and select Night. In this case, the nightlight will not respond to the motion sensor during the day.

A moment can be a single action or multiple actions which can be triggered via the App by tapping the moment on your home page or in the Moment and Automations tab or via voice commands or even be triggered by other devices as part of an Automation Action.

Note: An Automation takes precedence over a Moment. For example, if a Moment is triggered and any of the lights in that moment is involved in an Automation and that Automation is triggered on or off those lights will comply with the Automations specified action.

Detection delay can be set to 15, 30, 45 and 60 seconds as a preset option or you can set a custom time value between 1 second and 59 minute 59 seconds.

Be aware that changing the detection delay value can change the battery life of the product.
To explain how this works we will use 5 minutes detection delay as an example. When motion is detected the sensor sends the signal ‘occupied’ to the hub. If no more motion is detected within the 5 minutes the sensor will send the signal ‘unoccupied’. If there was motion detected during the 5 minutes the 5 minutes will restart again. This will continue restarting until no motion is detected.

To configure the Wiser Motion sensor to control another Wiser product you will need to go into your Automations and create two Automations. One Automation as an ‘on’ and another as an ‘off’.

The ‘on’ Automation can be created by first selecting to add a new Automation. Once open name the Automation accordingly. Add a condition ‘when device status changes’, select the motion sensor, select motion state and occupied. Then add an action of what you want to occur when the motion sensor detects motion. As an example, if you wanted to turn on a device you would add task of ‘run the device’. This will then bring up the list of devices you have to choose from to operate and once you select a device you can then select to turn it on or off.

The ‘off’ Automation is the same as the ‘on’ Automation but select the motion sensor state of ‘unoccupied’ as the condition.

This can be set in the App. You will need to tap on the device that you wish to change this for and then from the specific device page you can set this to - Always On, Always Off, Consistent with Load (On if the Load is on) or Reverse with Load (On if the Load is off). Reverse with Load is default setting.

Currently we do not have an open API available.

We are continually striving to provide the best user experience that evolves with end user’s needs. As such we encourage customers to share feedback with us on any system improvements, new products or feature additions. Your feedback/input may then be used towards future development opportunities.

 

Wiser is Currently not compatible with Apple Homekit. However Wiser “Moments” or scenes,  can be triggered from Siri commands.​​​​​​

We are continually striving to provide the best user experience that evolves with end user’s needs. As such we are investing globally to continually grow the Wiser system.
We encourage customers to share feedback with us on any system improvements, new products or feature additions. Your feedback/input may then be used towards future development opportunities.

Wiser Zigbee devices communicate with a Hub which communicates with your phone or device via the cloud. This allows for quick connections to multiple devices for control. Zigbee is a mesh system whereby all mains powered Zigbee devices, except the smoke alarms, will act as signal repeaters to extend wireless coverage. Bluetooth is a point to point connection where your phone connects to the device directly.
 

Schedules created in the Wiser Room App will be stored in the device. Once user moves to Wiser by SE App and commissions the device, Wiser by SE App will read the schedules from the device and present them in the App. User can also create new schedules or edit the existing schedules from the Wiser by SE App

Timer settings created within the Wiser Room App will also automatically transfer if continuing to operate devices using BLE. If converting to Zigbee mode and pairing to a Wiser Hub, the timer settings from the Wiser Room app will need to be re-created as an Automation function.

Note: It is strongly recommended to perform a factory reset on mechanisms before swapping them from Bluetooth to Zigbee.
 

There are 3 different times linked to different situations
1. When you exit the specific device control panel and stay in the device list, the device will be disconnected after 30 seconds.
2. In the device control panel, if no operation has been detected, the device will disconnect after 5 min.
3. If you run the App in the background or lock the screen, the Bluetooth will be disconnected immediately.
 

To swap a Zigbee enabled switch to Bluetooth, press the switch 4 times and hold on the 4th press for 20+ seconds.
When holding the button in at the 10 second mark a slow flashing red led should be visible, releasing at this point would be a factory reset. Continue to hold until the red led starts flashing rapidly at the 20 second mark and then release. 
This method of changing the mode of the mechanism will work Zigbee to Bluetooth and also Bluetooth to Zigbee.
 

This can be set in the App. You will need to tap on the device that you wish to change this for and then from the specific device page you can set this to - Always On, Always Off, Consistent with Load (On if the Load is on) or Reverse with Load (On if the Load is off). Reverse with Load is default setting.

If you are experiencing connectivity issues here is a list to check that can help resolve issues.
 
Is the product Bluetooth capable? 
Check your product code and its instructions for confirmation

Is your Bluetooth on and is your phone/device currently connected to any other Bluetooth devices?
If you are currently connected to another Bluetooth item it is recommended to disconnect.

Are you in range of the product?
You should be within 8-10m or be in the same room but it is recommended to stand directly in front of the product.

Are there multiple Bluetooth capable products in a 2 or 3 gang switch plate?
If so, the recommendation is that in a 2-gang plate the top mechanism should be rotated upside down OR in a 3-gang plate rotate the middle mechanism upside down. This can limit interference caused by have the BLE antenna lined up in all the mechanisms.

Is the indicator LED solid Amber/Orange and flashing the same colour when in pairing mode?
The mechanism is in Zigbee mode and will not pair via Bluetooth. 

Have you previously connected to the product using the same phone/device?
Make sure the product has been removed from the App and check your phone/device Bluetooth settings and remove it from there also if present.

After all these checks are completed and you are ready to attempt the pairing procedure it is recommended to carry out a factory reset and then power cycle the mechanism. It can also help to restart the App or a full restart of your phone/device

Note: For all information on how to put a product into pairing mode and do a factory reset please refer to the installation instructions for the specific product.

Timer: Set a timer, press the button to switch ON and at the same time, the timer will start to count down and the lights/load will switch off when the timer reaches zero.

Run-on Timer: Set a timer, press the button to switch ON then press the button to switch OFF. Once the switch is turned off the timer starts to count down and the lights/load will turn off when the timer reaches zero.
 

Since Bluetooth is a point to point connection where your phone connects to the device directly, Bluetooth devices are more suited to fundamental in-room control, such as:

• On/Off or Dimming Control using the Wiser by SE app
• Setting a timer, run on timer or 24/7 Schedule.

Zigbee devices provide a more holistic solution for the homeowner, supporting features such as the potential to:

• Turn all lights in their house on/off, or operate multiple different devices from one tap of a button, also known as a Moment
• Implement if this then that operations, also known as an Automation
• Integrate with third-party voice controllers: Google, Alex and Siri (please see the FAQ on voice control for more information)
• Allow remote control of your home from anywhere in the world

Please be aware that Zigbee devices will require a Wiser Hub.

For standard Iconic this is the 40APBF
For Iconic Styl this is the S40APBF
For Iconic Essence this is the E40APBF

The timestamp shown on the Wiser Camera is linked to the installers time zone set on their phone. If this time zone does not align with where the camera is, you will need to unpair and then re-add the camera again using a phone set with the correct time zone.
 

The Micro module Dimmer cannot be used with LED indication other than having the indicator always on. This is due to the Switch mechanism required for control being a momentary or Bell press type and using the 2nd terminal and a neutral connection would simply have the LED on permanently unless you were pressing the switch in.

Connecting the LED indicator to the ‘I’ terminal can create a pathway that interferes with the electrical signal the module is triggered with sometimes causing the switch control to not function or the module to behave erratically.

Connecting the LED indicator to the ‘L’ terminal means the module is then actively trying to dim the indicator also and with the led indicators being non-dimmable will cause an error in the module.
 

No they cannot be used as the 'Condition' to trigger an automation, Cameras can only be an action of an automation changing the settings on the camera

The products are the same but are either in Bluetooth mode or Zigbee out of the box. For example, the 3025CSG connected socket outlet is in Bluetooth and the 3025CSGZ connected socket will be in Zigbee mode.
This is designed to save time on install and commissioning of a Wiser system where the Hub is used. Using a default Zigbee product, means there is no need to go through the process of changing modes from BLE to Zigbee to connect to the Wiser Hub.
 

After linking Wiser by SE to the Google Home App your devices will be populated within Google Home. All devices will be assigned with appropriate Google icons to identify what they are. (For) for example: Switch will have a switch icon, Dimmer a light icon etc. Sockets and Switches can have their icons changed but not dimmers. To change the icon for sockets and switches go into Google Home, tap on the device you wish to change, from the device page tap on the cog on the top right-hand corner. Tap on Device type and select the appropriate icon from the list.
Changing the device type will change how it responds to voice commands as it does when changing the name of the device.
Any changes done within Wiser by SE may not immediately transfer across to Google Home. To update your Google Home list, on the Google Home main page, swipe down to refresh your devices.
 

The first time you open the control panel of each device, the control panel is downloaded from the cloud. If you continue to use the App without clearing the cache, it will work even without internet, because the control panel has already been downloaded. But if you clear the cache, then disable 4G (no internet), then you will not be able to use the control panel, as you need internet to download the new control panel to your App.
 

Find the device in the App and tap on it, when in the specific device screen tap on Schedule. In the Schedule screen tap Add and then create a schedule for the device. For Socket outlets there will be an option in the Schedule screen to select which socket you want to create the schedule for.

When a device is in Zigbee mode, schedules can only be created for an ‘On’ or ‘Off’. Hence two schedules will be needed for an ON/OFF - one for the ON time and one for the OFF time.

In Bluetooth/BLE mode you can select a time range and both an ‘On’ or ‘Off’ within a single schedule.




 

To check the firmware of a device in Wiser by SE, click on the device you want to check, click on the top right-hand pencil icon, click on Check for firmware update. If a firmware update is available, it will prompt if you want to update immediately.

Note: It is recommended to switch on Auto Update. This is only an option for devices in Zigbee mode that are connected to a Hub.

In Bluetooth/BLE and Zigbee if your phone disconnects in the middle of an upgrade the device will retain its current firmware. You will have to reconnect to the device and attempt to update the firmware again.

In Zigbee mode if using Auto Update there is no need for your phone to be connected.

Wiser training specifically for electricians is online and hosted in Schneider Electric’s Partner Portal (Seamless).
The following link will guide you to information and further links to access the training.
https://www.clipsal.com/wiser/approved-installer
 

To swap from Bluetooth to Zigbee you will need to short press the mechanism 12 times - and allow time for the device to swap modes, this will take roughly 40 seconds. Initially when swapped to Zigbee mode the LED indicator on the mechanism will flash amber indicating it is in pairing mode. If not paired to after roughly 50 seconds this will become solid amber. This amber indicator will remain on until paired with a Hub, the mechanism will function as normal while this indicator is on.

NOTE: Before swapping from Bluetooth/BLE to Zigbee it is strongly recommended that a factory reset be performed on the mechanism before initiating the change.
 

When setting up Google home and voice control make sure that any changes that are made to devices in Wiser by SE in the naming of mechs or adding/removing items are done on the device that the speaker is linked within google home. Making sure to refresh the Google Home App after the changes are made in Wiser by SE.

The changes will not be recognized If they are done on a device that is not the creator of the Home within the Google Home App that is linked with the voice control speaker. This can be solved by having the creator refresh his Google Home.
Note: Only one Wiser by SE account should be linked with Google home per household. This person should then create the home within Google Home and add members to this home. If more than one Wiser by SE account in the same home is linked to Google Home this can create ‘doubles’ of the Wiser devices within the Google Home App.
 

If your roller door can have a wired switch installed to operate it, you can use the Micro Module Switch CLP5011WSZ. It requires an active and neutral to operate but has dry contact that can be used in conjunction with wiring from the roller door. Once installed a 1 second timer will have to be implemented by programming a simple Automation in Wiser by SE to create a ‘pulse’ connection similar to how a bell press or momentary switch would operate.
It also requires that all wiring be 240V cabling, installed with proper electrical workmanship by a licensed electrician. Ensuring all terminations, cables and the CLP5011WSZ are restrained and supported correctly.

10AX has the ability to include multiway switching with control links where the 2AX does not.
As per images below there is a size difference between the two mechanisms. This size difference shows that with the 10AX you are limited to the plates you can fit these to being 1 – 3 gang (or added to the centre of a 5-gang plate). The 10AX switch will fit into deep wall boxes and cavity walls.
The 2AX does not have this limitation and can fit 1 – 6 gang plates. It is also not as deep as the 10AX and can fit into most standard wall boxes. The 10AX switch will fit into deep wall boxes and cavity walls.
2AX in Bluetooth is unable to have schedules set and the 10AX in Bluetooth can.
As per the load tables the 10AX can handle larger loads when compared to the 2AX.