From technical support to complete customer service, we care about your business and individual needs.
The mySchneider portal is your own, personalised self-service site, with access to all the information and support for your enquiry: real-time price and availability, order and shipment status, and 24/7 access to our Virtual Assistant.
Welcome to mySchneider
Your Smart, Connected Experience with Schneider Electric
mySchneider is your all-in-one digital portal designed to make doing business with Schneider Electric faster, easier, and more personalised. Whether you’re tracking orders, needing price and availability, accessing support, training or documentation mySchneider puts everything you need in one place — powered by intelligent tools to help you work smarter.
API Access Now Available
We’re excited to offer API access to our services, enabling seamless integration with your systems. Whether you’re looking to automate processes, access real-time data, or enhance your digital workflows, our APIs provide a flexible and secure way to connect with us.
After-Sales Support
Faulty Return
If your customers return our product as it is faulty, please ask for the fault reason. Email Customer Care with the request, remembering that providing more details will help us resolve your request faster.
Commercial Return
Products may be returned but they must be unused, in original packaging and condition. Please note, not all products can be returned.
Check out the Commercial returns policy on mySchneider to understand more.
Warranty
We provide after-sale support to your end users.
If you have a consumer or electrician asking about faulty installed Clipsal products, please advise them to visit Warranty Claims and Information to log their claim.
Email us
Remember to quote the Case Reference number you have been given previously. This will ensure your query is routed correctly and we have the case details we need to address your query.
YouTube
Watch our YouTube Channel for installation guides and tutorials.
mySchneider
Access anytime with 24/7 availability for a faster response time on your enquiries. Our chat feature allows you to chat with our Virtual Agent or be connected with a Customer Care agent LIVE.
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