Home Wholesaler Customer Support

Customer Support Guide

We are here to help you, anytime, anywhere.

Customer support icon

From technical support to complete customer service, we care about your business and individual needs.

The mySchneider portal is your own, personalised self-service site, with access to all the information and support for your enquiry: real-time price and availability, order and shipment status, and 24/7 access to our Virtual Assistant.

mySchneider mobile application user interface

Get a Quote

Send your quotation request to quotes.au@se.com and we will look after you.

While we endeavour to respond to simple quotation enquiries within 24 hours, more complex requests may take up to 3 working days.

Where relevant, please ensure to provide:

  • Project name
  • Site address
  • Contractor details

To enable us to respond faster, providing SE part numbers will also assist the turnaround time.

Placing Your Order

You can place your order via, Electronic data interface (EDI), or mySchneider. Please ensure your order is placed prior to Schneider Electric cut‑off times.

You can check the lead times and cut-off times for your postcodes here.

person holding a clipboard icon

Order Confirmation

As soon as your order is validated, you can check the details of your order confirmation that we email to you or through mySchneider.

Did you know, Modification / cancellation of orders* can be done by through mySchneider

* This does not apply to Made-to-Order (MTO) or orders that have already been processed. Please contact customer care for these materials to advise if changes are still feasible.

Manage Your Delivery

Pick a Speed

Check the lead times and cut-off times for you postcodes here.

StandardExpressStock OrderPick-UpEmergency
A competitive lead time for your day-to-day businessA faster delivery for urgent situationsA delivery to support the replenishment of your branch ensuring availability for your customers, within the committed lead timeFrom your local Clipsal/ Schneider Electric Distribution CentreThe fastest possible deliver, available 24/7, for system outage or safety critical solutions
Free of chargeA surcharge will apply, contact Customer Care for pricing

A surcharge will apply, contact Customer Care for pricing

Limited to 5 lines per order and products stocked at your local Distribution CentreLimited to 5 lines per order and products stocked in the country

A form of ID is required

Select Your Delivery Options

Partial Delivery*Complete OrderStaging OrderOnsite DeliveryRequested Delivery Date
Items are delivered as they become available.

*default option
All order lines are grouped into one delivery when all order lines are available.Orders are split into multiple deliveries according to the dates you define.We can deliver your order to an alternate address in Australia.

A $40 surcharge per order will apply.
Anticipate future needs, by placing your order today and selecting a future delivery date.
Man holding a box and a phone.

Receiving Your Delivery

Transportation is organised by Schneider Electric and your order will be delivered within business hours.

You can track the status of your order, check delivery dates and retrieve Proof of Delivery (POD) at any time on mySchneider.

In every shipment, you will find a packing list. An Invoice will be generated overnight and be available in mySchneider the next business day.

After-Sales Support

Faulty Return

If your customers return our product as it is faulty, please ask for the fault reason. Email Customer Care with the request, remembering that providing more details will help us resolve your request faster.

Commercial Return

Products may be returned but they must be unused, in original packaging and condition. Please note, not all products can be returned.
Please check mySchneider for products that can be returned by consulting the Price and Availability page.
Check out the Commercial returns policy on mySchneider to understand more.


We provide after-sale support to your end users.
If you have a consumer or electrician asking about faulty installed Clipsal products, please advise them to visit www.clipsal.com/warranty to log their claim.