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Frequently Asked Questions

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What is the code for a 10kA 16A 1p C Curve MCB?

 The code is A9F54116

Can you wire the LED in the 31E2PUDM to be always on?

NO, LED is hard wired into the circuitry.

Osisense XX _UL certificate of our XX* ultrasonic sensors

Please attached the UL certificate NRKH.E480783 of our XX* ultrasonic sensors, considered as "proximity switches" in the UL classification

What are the minimum requirements for a DALI CONTROL lighting system?

As per the standalone DALI lighting system requirements but with the addition
  •  DALI CONTROL Line Controller (DCBM2-1602)
  •  DC power supply (DCP12/30) (required to power the DALI CONTROL Line Controller)
  •  DALI Isolated interface (DCDALP250) (one per DALI Line)

Does Schneider Electric offer motor type BRX184 found on a W&H printing press?

The BRX motor type is a customized special product for the company W&H
Because this is a customized product it is not available for purchase from Schneider Electric.
The OEM machine builder, W&H, has a contract with our manufacturing facility in Germany that this motor is only available for W&H.
Customers must contact W&H with their support questions and for spare motors of this type.


Rev 3-12-18

How do I use the concatenate script in Vijeo Designer to join two strings variables?

How do I use the concatenate script in Vijeo Designer to join two strings variables?

Product Line:
Vijeo Designer

Below is a sample script that will concatenate two strings into a single string variable:
String string1_temp, string2_temp, combine_temp;    // internal script variables

string1_temp = MyString1.getStringValue();        // let string1_temp equal to MyString1
string2_temp = MyString2.getStringValue();        // let string2_temp equal to MyString2

combine_temp = string1_temp1.concat(string1_temp2);    // concatentate string1_temp with string2_temp and let it equal to combine_temp

Combined_String.write(combine_temp);        //write the concatentated string into an external variable called Combined_String

Keep in mind that MyString1, MyString2, Combined_String are variables that are external from the script.

What parts are included in the VW3L10111 Installation Kit for Lexium Integrated Drives?

The kit consists of the following components.

2 - Cable Entries
1 - Molex connector for CN1   (supply voltage)
1 - Molex connector for CN2   (field bus connection)
1 - Molex connector for CN3   (CAN / RS485 interface)
1 - Molex connector for CN4   (I/O signals)
1 - Molex connector for CN5   (STO signals)
Also including enough crimp contacts for all connectors and associated hardware for Cable Entry strain relief

Attached is an image of the complete hardware set found in VW3L10111

Rev 10-3-18

Is the touchscreen digitizer on the Magelis field replaceable?

Is the touchscreen digitizer on the Magelis field replaceable?

Product Line:
XBTG/GC/GH/GK/GT, iPC, iDisplay, Panel PC, Front Panel, HMIGTO/GTU/STO/STU



No, the digitizer is  not field replaceable and the complete Magelis unit will need to be sent in for repair. Please ensure that you have a backup of the Magelis HMI program before you send in your unit. To arrange for repair please call 1800-468-5342 and use option 2.

What plate is required to fit the on/off and auto/manual switches with a 100MPIR?

The installation sheet for the 100MPIR is at

Please note, the code for the on/off switch is now 681M16HFS, if you want a switch with a hinged flap printed SENSOR, which is good to avoid the switch being turned off accidentally. Also please be aware of the load limitations on the PIR, it is not rated for use with LED's.

With the 2 switches and the PIR as seen in the instructions you will need a triple plate, as long as these are the only switches you want on the plate, which is a PDL683VH. This is the grid and cover plate, available in white or black, and if you need a metal cover plate you will also need to order the PDL683M** where the ** is either PB for polished brass, BBZ for brushed bronze, or SS for stainless steel.

There is another option if you find the triple plate too busy or you have other switches to go in the plate, there is a 3 position rotary selector switch available that does Auto Off Manual in one switch, so with the PIR you will only need 2 module holes (PDL682VH). The rotary switch code is 687M3A/M which you can see at:

What does it mean when I have a flashing frequency on the display of the ATV61/71 drive (without an HMI keypad)?

What does it mean when I have a flashing frequency on the display of the ATV61/71 drive (without an HMI keypad)?

Product Line:

All serial numbers for ATV61/71


This means the drive is going into a current limit (CLI).

CLI (Current Limitation)  is a status code,  not a fault code. It can eventually trigger a fault , which will cause the drive to lockout. It indicates that the unit is operating at current limit, based on the programmed threshold in the Settings or Motor Control menus, parameter Current Limitation. Typically, the Current limit setting should be set to 120% (ATV61) or 150% (ATV71) of the motor nameplate full load amps, FLA.
Several causes for CLI include:
Motor reverse rotation
Short acceleration time
Mechanical issue preventing motor rotation
Power supply voltage sag

PME 7.2.2 database manager is giving a timeout error when performing archive or trim over a long time range

While running a database archive, the archive or trim will fail with a 'timeout expired' error as shown below:

Running the archive or trim again over a much shorter time interval, such as an hour, will succeed.

Product Line:
Power Monitoring Expert 7.2.2

Database Manager
Database Trim and Archive

There were a number of timeout settings with Database Manager that were causing these issues.
The timeouts were mainly a 30 second Trim timeout and an 18 hour archive timeout.

There is a hotfix available that will remove these timeout settings. In addition, the attached hotfix will also speed up the trim and archive process, without the unwanted side effects of a huge transaction log size increase and database tables locking up.

*Warning: Take backups of any files prior to modifying them. Ensure the backups are in a location that will not be overwritten (i.e. the Desktop).

*Warning: Irreparable database damage can occur. This procedure should only be performed by users familiar with SQL Server Management Studio. Databases should be backed up prior to performing this procedure.* 

To deploy the hotfix:
1. Rename databasearchive.dll and databasetrim.dll located in the ...\Power Monitoring Expert\system\bin folder to a different name
2. Copy in the new versions of these files to ...\Power Monitoring Expert\system\bin folder
3. In SQL Server Management Studio - run the scripts in the following order: PME7_ArchiveDBCopyDataLog.sql, then PME7_ArchiveDB_new.sql, then PME7_TrimRecords.sql.



Event Notification Module 8.3 (ENM) Hotfix 47138 - ENM sends Measurement ID instead of Measurement Name and alarm active time shows UTC Timestamp

If ENM 8.3 is configured to alarm on events in which any of the Cause/Cause Value/Effect/Effect Value fields are measurement IDs, the ID is not converted to a localized measurement name string, but instead passes through as a raw number. This may cause confusion from a user perspective when a number is displayed instead of a measurement name.

Also Alarm Activetime shows UTC Timestamp.

Product Line
Event Notification Module (ENM) 8.3
Power Monitoring Expert (PME) 8.0

Event Notification Module - Event Notifications

These are known issues with ENM 8.3 and is addressed in hotfix 47138.  It is recommended to apply this hotfix to all ENM 8.3 installs.

*Warning: Take backups of any files prior to modifying them. Ensure the backups are in a location that will not be overwritten (i.e. the Desktop).

Apply hotfix 47138

1. Extract Alarms.EnmAlarms.dll from the attached zip.
2. Stop the ION Software Alarm Service if running
3. Copy and replace the extracted Alarms.EnmAlarms.dll into the System\Bin folder in the Power Monitoring Expert directory. (Default install location: C:\Program Files (x86)\Schneider Electric\Power Monitoring Expert\)
4. Start the ION Software Alarm Service if stopped in step 2.