Grey | Switches, Push-Button Control Stations - IP66, 250V 3A - Start control station

Begin by taking note of the product/s that are not responding and are they doing anything else different from normal operation? For example, is the backlight flashing in a sequence, does the product respond to three presses and shows the pairing led colouring and what colours are seen. If what is suggested below does not resolve the switches not responding these details can assist the Tech Support team in diagnosing what is occurring.

Once this has been taken note of begin by power cycling your Wiser Hub. This can be done by removing the micro-USB where it connects to the Hub or by turning off the power outlet that supplies power to the Hub. Leave it off for 10 – 15 seconds and then reconnect the Wiser Hub and wait until it completes its reboot procedure at the end of which only 2 LED indicators should be visible on the Wiser Hub. With LEDs at top of Hub - if connected with Ethernet cable (Right and Left Led will turn ON). If connect via WiFi (Middle and Right Led will turn ON)

If this fails to resolve the issue the product failing to respond may need to be power cycled itself. If confidant and able, access the switchboard that has the RCBO’s or Circuit breakers that supply power to the products. Turn the applicable supply off for 10 – 15 seconds and then turn this supply back on.

Note: If uncertain contact your installing electrician for the Wiser system who may advise what is supplying power to the Wiser products. If fuses are installed in your switchboard it is recommended to have your electrician remove the fuse and then re-fit after 10 – 15 seconds. Fuses can be extremely dangerous if not correctly handled by a qualified electrician.

If the switches are still unresponsive contact Tech Support via phone – Australia: 13 73 28 (13 SEAU) New Zealand 0800 652 999, email - techsupport.pz@se.com or via online chat through a link on our support page https://www.clipsal.com/clipsal-support/contact-us or https://www.pdl.co.nz/support
 

With the move from Wiser Room to Wiser by SE app, there is the addition of ‘Homes’. This is to support cloud based and many new system features. Hence it now requires a different way of having multiple users access a Bluetooth device.
Bluetooth Wiser mechanisms are now linked to a “Home” and device ID that is created when a device is registered and added to a home. Once a mechanism is added to a home those who want access to the device’s schedules and settings will need to be added as a member of the “Home”.
If they are not added as a member to the initial “Home”, simply adding the device to a new home will prevent the already saved schedules from being viewed or adjusted.
To add a new member to the “Home”, tap menu, (top left), then Home Management, then the home name, then Add Member and follow the prompts.
 

This message occurs when there is no mobile data connection or a WiFi connection to your device. When this occurs, you will still be able to connect to your Bluetooth switches/dimmers as these just require Bluetooth to be enabled on your device. It will prevent access/control of Zigbee devices and IP Cameras as this requires access to the cloud/internet. Via WiFi, without internet, you may still get control of the Zigbee switches/dimmers but not the IP Cameras.
 

Both the 2-wire (41EPBM) and 3-wire (41EPBCLM) remote mechanisms can be used with the 41E300PBUD2SM. There is a difference in the functionality and how they work with the 41E300PBUD2SM.

When connected in a two-way situation with a 3-wire remote mechanism (41EPBCLM) the dimming settings can be changed from either mechanism but these settings will not be retained when turned on from the remote mechanism and will return to full brightness. The 3-wire remote mechanism has an integral LED indicator that can be used.

Using the 2-wire remote mech (41EPBM) will allow the setting of dimming levels from either mechanism and will retain dimming levels previously set when turned on from the remote mechanism. The 41EPBM does not have a LED indicator.

We get asked this a lot – and rightly so. We all want to be as efficient with our energy and reduce our energy bills. Easy ways you can make immediate savings are:

1. Installing LED lights – they use less energy, last longer and lower your environmental impact.
2. Stop paying for standby power – even when your devices are on ‘standby mode’ they’re using power. If you’re not using them, turn them off.
3. Check your devices’ eco settings – and turn them on! They’ll save power for you.

If you’re looking for a long-term solution, check out our Wiser Energy Management options or speak with your electrician about the best options for you. Installing Wiser Energy management solutions allows you to use the Wiser by SE app and keep track of your usage, maximise your solar, and save on bills.

You can find more tips on how you can save on your electricity bill each month here.