wire catenary 180m roll

Masting and Accessories, Catenary Wire, 180 Metre Reel

Catalogue Number: 2ANGWR
wire catenary 180m roll
Colour:
Colour: Per UOM Std.
  • 1 PCE

Specifications

hide show
Product brand
Clipsal
Mounting support
guy wire
EU RoHS Directive
Compliant
Circularity Profile
N/A

Frequently Asked Questions

hide show

What is cable diameter for part number 2ANGWR?

The cable diameter for 2ANGWR is 2.70mm

For more information on  this part please refer to https://www.clipsal.com/Trade/Products/ProductDetail?catno=2ANGWR


User-added image

What turnbuckle suits the 2ANGWR catenary wire?

Both 6mm and 8mm buckle is to suit the guy wire as those dimensions is regarding the bolt size not the wire size it takes. 

What is the width of the wire for part 2ANGWR?

.09MM per strand, 1x 7 strands and total diameter is 2.70mm 

Replacement for a 9001B350

Issue:
What is the replacement for the obsoleted hanger bracket and seal kit 9001B350 for the 9001BW pendant stations?

Product Line:
9001BW

Environment:
Maintenance

Cause:
Replacement 

Resolution:
There is no direct replacement for the field installable hanger bracket and seal kit. The form Y236 can be added for the external hanging bracket to be factory installed. The seal function is no longer required due to the design revision in 2012 that included the strain relief cable. 
 

ETSNZ What does Type 1 and Type 2 Coordination mean?

b type 1:
Deterioration of the contactor and the relay is acceptable under two conditions:
v no danger to operating personnel
v no danger to any components other than the contactor and the relay
b type 2:
Only minor welding of the contactor or starter contacts is permissible and the
contacts must be easily separated.
v following type-2 coordination tests, the switchgear and controlgear functions must
be fully operational.

What is included in Unity Studio?

Unity Studio X Software version 2.0 includes:
Unity Studio Manger v 2.0
Unity Pro XL 2.0
XBTL2000 v 4.30
OFS 3.1
PowerSuite 1.05 and the comm. drivers.
Microsoft Visio 2003 Pro.

Unity Studio L Software version 2.0 includes:
Unity Studio Manger v 2.0
Unity Pro XL 2.0
XBTL2000 v 4.30
OFS 3.1
PowerSuite 1.05 and the comm. drivers.
(Does not include Microsoft Visio.)


Legacy KB System (APS) Data: RESL171025 V1.0, Originally authored by on , Last Edited by on
Related ranges: Unity Studio

My SMS client gets an error message that it has lost communications with the Event Server when I update functions.

Product Line:
System Manger Software (SMS)

Environment:
Event Server

Resolution: 

*Warning: This article contains information about editing the registry. Improper changes to the registry can permanently damage the operating system. Always backup the registry before making any changes.* 

  1. In the Registry, go to HKEY_LOCAL_MACHINE>Software>Square D Company>SMS-3000>3.0>Intervals.
  2. Double click on the ClientMaxQueueSize.
  3. Change the value from 2000 to 20000.

Cannot see SQL ODBC Datasources or can see SQL ODBC Datasources but they keep failing the source test.

Product Line:
System Manger Software (SMS) 4.0

Environment:
SQL ODBC Datasources

Cause:
This is a symptom of the SMS Demo being installed, while trying to use a licensed version of SMS 4.0. The SMS Demo is not to be installed with ANY other SMS software.

Resolution: 

Uninstall all SMS and DEMO software and reinstall SMS in order to fix the problem.

What is the difference between Type 1 & Type 2 coordination?

Issue:
What is  the difference between Type 1 & Type 2 coordination?

Product Line:
Starters and Contactors

Environment:
Definition

Cause:
Clarifying

Resolution:
Type I - Under short circuit conditions, the contactor or starter shall cause no danger to persons or installation and may not be suitable for further service without repair and replacement parts.

Type II - Under short circuit conditions, the contactor or starter shall cause no danger to persons or installation and shall be suitable for further use. The risk of contact welding is recognized, in which case the manufacturer shall indicate the measures to be taken in regards to equipment maintenance.

For additional information on Understanding Type 2 Coordination please refer to Link below.

https://www.schneider-electric.us/en/download/document/0140PD9202/
 

Is there a cost for the Vijeo Designer Data Manager tool?

No, the Vijeo Deisgner Data Manger tool is intended for free distribution to end users of Magelis HMIs running Vijeo Designer Runtime. The tool is to be used to retrieve data stored on the HMI. It is typical that the end-user has not purchased Vijeo Designer. Contact technical support for a download link for the tool.

Is A9A27006 suitable to use on A9S66463?

Yes, A9A27006 is suitable to use on A9S66463

 

Database Manager Not Responding After Running a Trim or Archive Job

Issue:
When running an archive or trim task in Database Manager, the manger will return a "Not Responding" state (see picture below). 



Product:
PME 8.X, PME7.2

Environment:
Database Management 

Cause:
This issue is caused when an archive or trim of a large portion of the database is selected. Which can arise when you selected a large time frame as the start and stop date. 

Resolution:
Although an error is displayed, do not exit the manager. The job is still running in the background. You can check that the manager is still running by going to Drive:\Program Files X86\Power Monitoring Expert\Database and looking at the ION_Data.mdf file. You will see this file growing as the manager runs. 



 

When attempting to place an ADVC controller online using WSOS an error message is displayed in the lower right-hand corner "On-line - Communication Fail."

This error message indicated that the communications to the ADVC controller are not configured correctly. To configure these parameters, click options > Go Offline (it never went online but the software will continue trying until manually stopped) then click on Customize > WSOS Communications > Click the tab that described the method which you are using for communications and configure it accordingly. Most commonly this is Direct (Connecting directly to the front face of the ADVC controller) and the communications port needs to be selected (this may be confirmed from the Device Manger within the Windows operating system).


Legacy KB System (APS) Data: RESL212729 V1.0, Originally authored by DaFr on 10/11/2013, Last Edited by DaFr on 10/11/2013
Related ranges: Others protection relays

AEDL3

Where do I enter the Engineering Client license for Power Monitoring Expert?

Issue:
How to properly license the Engineering Client in PME.

Product Line:
Power Monitoring Expert 7.2.x
Power Monitoring Expert 8.0

Environment:
Engineering Client installations
Power Monitoring Expert 7.2.x
Power Monitoring Expert 8.0

Cause:
After completing the Engineering Client installation in Power Monitoring Expert 7.2 (PME 7.2), some might wonder how to license the client install. 

Resolution:
Unlike the primary server installation, the Engineering Client install does not include the Floating License Manager.
As a result, the activation ID should be entered on the primary server in the Floating License Manger and the client will point back to the primary server for its licensing.

What maintenance is required for the GS1 range?

This product does not require maintenance including lubrication.

 

What is the replacement for GS1GB3S?

Unfortunately, the GS1GB3S01 is an obsolete product which has not been directly replaced today in the GS2 product range.

 

Do we sell customised legend plates for XACA pendant control stations?

Unfortunately, we cannot provide customised legends for XACA pendant control stations. Alternatively, we do offer a blank legend plate which can be engraved by a third party. 

 

Do we sell customised legend plates for XACA pendant control stations?

Unfortunately, we cannot provide customised legends for XACA pendant control stations. Alternatively, we do offer a blank legend plate which can be engraved by a third party. 

 

Do you have a Lloyds certificate for Masterpact NW?

We do not have recent Lloyd's certificate for NW standard range - the renewal of the certification is in progress.

We have an up to date Lloyd's certificate for Masterpact NW NAVY breakers.

 

What mounting tips can you give for single beam proximity detectors with the muting function connected to an XPSCM1144?

Summary of the muting function of an XPSCM Preventa module:

The XPSCM Preventa module muting mechanism allows materials to be transported across the protection field provided by the light guard without its safety outputs being deactivated.
A person cannot activate the muting detectors in the same way and will cause the system to stop if he/she enters the danger zone.

When a moving part, length dM<m, enters the area between the two points MS1 and MS2 , the "muting" input on the XPSCM1144 product is closed (MS1 or MS2 output closed). The XPSCM1144 module then behaves as though the beams of detectors D1, D2 and D3 were not obstructed: "muting" function.

Mounting the detectors

The best solution is to position both proximity detectors on the same side of the guard rather than installing them either side of the guard (see below):
3-wire PNP dark switching only detectors should be used for this function, part number XUB0BPSNLx.

What mounting tips can you give for single beam polarised reflex type detectors with the mute function connected to an XPSCM11

Summary of the mute function of an XPSCM Preventa module:

The Preventa XPSCM module mute mechanism allows materials to be transported across the protection field provided by the light guard without the safety outputs being deactivated. 

A person cannot activate the mute detectors in the same way and will cause the system to stop if he/she enters the danger zone.

When a moving part, length dM<m, enters the area between the two points MS1 and MS2 , the "muting" input on the XPSCM1144 product is closed (MS1 or MS2 output closed). The XPSCM1144 module then behaves as though the beams of detectors D1, D2 and D3 were not obstructed: "muting" function

Mounting the detectors

The best solution is to cross the transmitters with the reflectors (see below), rather than install the 2 polarised reflex type detectors either side of the guard.

3-wire PNP dark switching only detectors should be used for this function, part numbers XUB0BPSNLx + XUZC50.

How to calculate the long time pick-up (Ir) of CVS 630 equipped with TM600D?

The In value for breaker CVS630 (equipped with TM600D) is given as 600A as per the trip unit rating.
Therefore, when we say Ir setting is from 0.7 to 1 x In, here In is the trip unit rating.


 

Video: How to verify USB device drivers are loaded in Windows OS

Issue:
Need to verify USB device drivers have loaded on Windows OS

NOTE: The USB drivers for communications between APC UPS and Windows OS are pre-installed in the Windows OS. 
The drivers should load automatically once the APC UPS has been connected to the computer using the proper USB cable. 
If the drivers do not load automatically once the USB cable has been connect to the UPS and the computer open C:\Windows\System32\drivers and verify that 
hidclass.sys, hidparse.sys, and hidusb.sys are available. Also verify that apcups.inf is available in C:\Windows\System32\DriverStore\FileRepository

Products:
PowerChute Personal Edition
PowerChute Business Edition

Environment:
Microsoft Windows Vista, 7, 8x, 10, Server 10,12,16

Solution:
To view the drivers go to Control Panel -> Device Manager -> Batteries. There you should see either HID UPS Battery or APC UPS. Also in Device Manger go to Human Interface Devices and there you should see American Power Conversion USB UPS. 

Are the LV Auxiliaries (VZ20) for the Vario switch disconnector range rated for low voltage plc inputs?

Vario auxiliary device have not been designed to control PLC input. As such, Schneider Electric cannot guarantee correct operation when VZ20 is used in association with PLC input.
For VZ20 we do not have information on minimum switching capacity as we have for TeSys DAuxiliary contact.

 

What are the mounting positions for a Masterpact NT/NW Breaker?

It is important to distribute the weight of the device uniformily over a rigid mounting surface such as rails or a base plate. This mounting plane should be perfectly flat (tolerance on support flatness: 2 mm). This eliminates any risk of deformation which could interfere with correct operation of the circuit breaker. Masterpact devices can also be mounted on a vertical plane using the special brackets.

Mounting options available for this range are depicted in the extract from the Masterpact NT and NW catalogue

 

PowerLogic SCADA Software Protection Failure No key found or no license available from network

Issue: When logging into a PL SCADA session using a remote desktop connection (mstsc \admin) the Runtime manager will not start and the graphics page crashes with the following error message: Software Protection Failure No key found or no license available from network

Cause: This issue may be caused by PL SCADA running as a service.

Resolution: If PLSCADA is running as a service you will not able to open another instance of the Runtime Project. The only instance that may is open will be displayed as running as host 0 instance.  If an attempt is made to open another instance of the project, it  will not run.   All of the Citect32.exe processes  will shutdown shortly after starting. Another symptom will be that you can see some meter values but not able to see circuit breaker status's or one line status's.   If you are unsure as to whether or not SCADA is running as a service open the Windows Task Manager and note how many processes are running for Citect.exe. You can select to show Session ID in task manger to see under what session the citect32.exe are running under.  This can be accomplished by navigating to 'View>Select Columns' in Task Manager.  If you notice any Citect32.exe running in session 0 this means that Runtime Project is running as a Service.   You will also see an icon on the desktop labeled 'PLScada Runtime Service' as well as a Service named 'Citect Auto Start'.  Should you need to see the Runtime Environment you can select the 'PLscada Runtime Service' Icon on the desktop and select to be take to the Session ID 0 if the project is already running.  If the Project is not running it will not take you to the Runtime Project so you will need to manually start the 'Citect Auto Start Service'.  If you only need to access the project you can always use the web client instead of opening another instance of the Runtime Project.

Installation Issues with Symmetra LX & 100A Supply

"

Symmetra LX is a redundant on-line double conversion UPS. Each Symmetra Power Module is rated at 4 KVA so when the Symmetra LX is fully populated with 5 power modules, it can draw up to16 KVA from the utility as one power module is redundant. This unit can be used either as a single phase or as a 3 phase unit, without any adjustments or changes being made to system to achieve this.

The Symmetra LX will operate at a voltage of 155 V to 276V , therefore it should draw a current of about 100A at 155V on a full load of 16KVA. Most European regulations require a 35 sq. mm cable for a 100A load but the Symmetra LX connectors will only take a maximum of 25 sq. mm.

However if we look at the power supply in most European countries, the voltage range is 230V - 240V and a voltage of under 200V would be very unusual. Taking a voltage of 240V and running the unit on full load the current would be just over the 65A, with 230V it would still be under 70A and we can drop the down to 200V before reaching 80A. The Symmetra LX should be protected by a slow blow Fuse / MCB which would need a sustained overload of over 1.2 times the rated current for about 2 hours to trip the Fuse / MCB, so even if the voltage drops below 200V the extra current shouldn't cause any problem.

In an area where a reasonably stable voltage exists there is no problem in using 25 sq. mm with an 80A fuse / MCB. Even with substantial voltage drops there is no danger of cables overheating or fuses blowing. In cases where the cable runs are very long and the regulations specify 35 sq. mm cable, the 35 sq. mm cable can be brought to the isolator adjacent to the unit and a 25 sq. mm cable can be used between isolator switch and UPS.

"

What protective devices are required for EV Chargers?

Protective devices which are required for EV chargers can be either RCBO or MCB+RCCB. 

For 1P 16A  => 3,7Kw load    protection devices = 20A curve C + type Asi 30mA 
For 1P 32A  => 7Kw load       protection devices = 40A curve C + type Asi 30mA
For 3P 16A  => 11Kw load     protection devices = 20A curve C + type B 30mA
For 3P 32A  => 22Kw load     protection devices = 40A curve C + type B 30mA

The circuit breaker value (20A or 40A) depends of the cable size, length and environmental parameters (up to the electrician)



 

Where can I find information on the AMS (Alternate Maintenance Settings) switch, including the purpose, installation, testing, and troubleshooting? Can I install AMS onto an existing breaker?

Issue:
What is the function of the AMS switch, and how should it be installed and tested, and how can you troubleshoot it if it doesn't work properly

Product Line:
Circuit Breakers

Environment:
Powerpact P and R, and Masterpact NT and NW Circuit Breakers, with Micrologic Trip Units 5.0A, 5.0P, 5.0H, 6.0A, 6.0P, 6.0H

Resolution:
The AMS solution has been superceded by the ERMS solution.  The following information pertains to the old AMS system.

Purpose:
The AMS switch temporarily eliminates the short-time delay setting of the circuit breaker and provides a circuit protection system with two modes: a normal mode and a maintenance mode (in which potential arc flash energy is reduced).
In normal mode, the upstream circuit breaker acts in accordance with the settings provided in the electronic trip unit that provides selective coordination of the electrical distribution system.
In maintenance mode, the upstream circuit breaker disregards the preset time-delay and operates to clear the fault condition with no intentional short-time delay. In this mode, the upstream circuit breaker responds as a ZSI circuit breaker that fails to receive a restraint signal, as described previously. By responding quickly to an arcing fault, incident energy is reduced. However, selective coordination is not preserved when the AMS is in maintenance mode.

Installation
The AMS switch is designed to be factory installed in Switchboard and Switchgear. It could also have been installed in the field but it required a breaker with an A, P, or H trip unit and purchase of the following:
  • Restraint Interface Module (RIM), catalog number S48890 (120 Vac/24 Vdc) or S48895 (240 Vac/24 Vdc).
  • Kit 84957 (label and components for required switches; includes the following
    -Instruction Bulletin NHA40218
    -AMS nameplate (80298-173-01)
    -AMS danger label (NHA41456)
    -C&KJ AMS push button (KM3301RR05Q) (button used for testing)
  • The following parts were ordered separately:
    -RIM (S48890)
    -Switch with blue indicator light (9001K11J38LLL)
    -Switch contact block (9001KA3)
    -Padlock attachment (9001K7)
    -Remote Pilot Light (the bulletin shows 9001KP1L9 or 9001KP35L9 but they use whatever they want)
See attachment for installation instructions. 

Testing:
See attached bulletin for testing instructions.

Troubleshooting:
Ensure wiring is correct and all components are functioning properly.

Related documentation:
• Reducing Fault Stress with Zone-Selective Interlocking (Document No. 0600DB0001)
• Guide to Power System Selective Coordination 600 V and Below  (Document No. 0100DB0603)
• Alternate Maintenance Setting (AMS) Switch Handout (Document No. 8998HO1001)
• Arc Flash Reduction Systems—Are They Always a Good Idea? (Document No. 0600DB0901)

How can I set my MPPT 60-150 to control external circuit at a desired voltage?

Installers can connect a relay to the unit and the unit can be set for both a low battery voltage and high battery voltage trigger, the desired condition to activate the Aux Output.

Installer will need to configure the auxiliary output, the auxiliary output provides between 5 and 13 volts DC (configurable) and up to 200 milliamps to power a relay, indicator light, vent fan, or alarm.
 
Trigger Source Descriptions
Low Batt Voltage Activates the auxiliary output when the battery voltage falls below the trigger setting for the trigger delay time. Deactivates the auxiliary output when the battery voltage rises above the clear setting for the clear delay time. Use this setting if you want the auxiliary output to control a relay to disconnect loads from a battery that is nearly discharged, or to activate a low battery voltage alarm such as a buzzer or light.
 
Hi Batt Voltage Activates the auxiliary output when the battery voltage rises above the trigger setting for the trigger delay time. Deactivates the auxiliary output when the battery voltage falls below the clear setting for the clear delay time.
This setting is useful for:
• installations that have another external charging source such as a wind generator or hydro generator connected directly to the batteries. The XW SCC auxiliary output can control a relay to disconnect the external charging source from the battery when the battery is in danger of being overcharged, or control a relay to turn on a diversion load.
• activating a high-battery-voltage alarm such as a buzzer or light.
• activating a vent fan to disperse hydrogen from the battery compartment when the batteries reach their gassing voltage.
 
Hi Array Voltage Activates the auxiliary output when the PV array voltage rises above the trigger setting for the trigger delay time. Deactivates the auxiliary output when the PV array voltage falls below the clear setting for the clear delay time. Use this setting if you want the auxiliary output to control a series latching relay to disconnect the PV array from the XW SCC or trigger an alarm when the PV array voltage exceeds the trigger setting (the XW SCC maximum operating voltage is 140 Vdc). You can also use the Hi Array Voltage trigger to control a relay to turn on a night light. Set the Trigger Level to your nominal battery voltage and the Output Mode to Active Lo. This will energize the relay and turn on the light whenever the array voltage is insufficient to charge the battery bank.
 
Low Batt Temp Activates the auxiliary output when the battery temperature falls below the trigger setting for the trigger delay time. Deactivates the auxiliary output when the battery temperature rises above the clear setting for the clear delay time. Battery temperature is measured with a battery temperature sensor. Do not use this setting if a battery temperature sensor is not installed. With this setting, the auxiliary output can turn on an indicator alarm if the batteries are too cold. A battery with frozen electrolyte will not accept a charge. 

Hi Batt Temp Activates the auxiliary output when the battery temperature rises above the trigger setting for the trigger delay time. Deactivates the auxiliary output when the battery temperature falls below the clear setting for the clear delay time. Battery temperature is measured with a battery temperature sensor. Do not use this setting if a battery temperature sensor is not installed. With this setting, the auxiliary output can turn on a fan to cool the battery compartment. 

Hi Heat Sink Temp Activates the auxiliary output when the XW SCC heat sink temperature rises above the trigger setting for the trigger delay time. Deactivates the auxiliary output when the heat sink temperature falls below the clear setting for the clear delay time. This setting can be used to trigger an alarm. 

Fault Activates the auxiliary output when a fault occurs. This setting can be used to turn on an alarm or indicator light. When Fault is selected as the trigger source, there is no programmable trigger level or clear level. You also cannot select a specific fault as an auxiliary output trigger.

How does the Test Button on the RH99 work?

When the test push button is activated the switch SW1 is moved on Test position. The measurement of the network is temporarily stopped during 15ms and a sinusoidal signal of 500Hz to simulate a trip is sent to create a current of 100µA inside the resistor R. The signal seen by the toroid sensor is really negligible about the test signal injection.
During the test signal injection the settings are: Idn = 30mA and tfault = 0.
At the end of the 15ms delay
-> if the product trips (TEST OK) the fault LED and the Fault order relay are activated (in case of no trip test only the fault LED is activated). We have to push on the push button Reset to remove the failure create by the test (in case of automatic reset product no action need to remove the failure).
-> if the product doesn’t trip, no LED, no relay order the TEST is NOK and it means the product doesn’t work.
After the 15ms of test signal injection the switch SW1 comes back to the measure position and re-starts the monitor of the network with the customer settings (in the front face).
So if a trip occurs during the test, it will be see directly after the 15ms of test signal injection and it will be impossible to remove the failure state by a push on Reset push button.
 
The toroids used on the Vigirex range have only one winding inside.   
 
There is no Calibration procedure for this product. The product is designed to provide the accuracy specified on the catalogue for the product life time.


 

Back-UPS is detected as an ""Unknown Device"" in Device Manger

Issue:

Back-UPS is detected as an ""Unknown Device"" in Device Manger


Product Line:

All APC Back-UPS UPS utilizing USB communications.


Environment:

All APC Back-UPS UPS utilizing USB communications.



Cause:

If communication between the PC and the USB compatible Back-UPS, is not working properly when the cable is first connected, an ""Unknown Device"" is detected. This problem may be the result of a weak USB receiver on the PC side. If the UPS itself is not detected when the cable is connected (i.e., its not detecting a ""Back UPS Pro 350"", the installation of APC's Power Management Extensions or Powerchute Personal Edition may fail or hang after the setup.exe file is executed.


Resolution:

1. Make sure the UPS and PC are turned on. Disconnect and reconnect the USB cable a few times until the PC detects the appropriate UPS model. Once it
does, continue on with the installation instructions. If this is not successful, go to the next step.


2. Check to see if the Human Interface Device (HID) drivers are already installed. If they are not installed, the Add New Hardware Wizard will not start
up when the USB cable is connected. If the HID drivers are installed, then continue on with the installation of APC's Power Management Extensions
software. To check to see if these drivers are installed go to Device Manager (Start - Settings - Control Panel - System - Device Manager) and look for a
device category called ""Human Interface Device"". If you then unplug the USB cable, this line item will disappear. When you reconnect the cable, the
category will reappear. This confirms that the drivers are properly installed.


3. Confirm that your PC's USB ports are enabled. Go to Device Manager (Start - Settings - Control Panel - System - Device Manager) and look at the list of installed devices.
Towards the bottom, you should see, ""Universal Serial Bus controllers"" and within that you will see, XXX ""Universal Host Controller"" and ""USB Root Hub"".
If Device Manager does not list these items, then your PC is not properly configured to support USB ports. Consult your PC manufacturer for help on this issue.


4. If you are connected through a USB Hub, try connecting the supplied UPS's USB cable directly to a USB port on the PC itself.


5. If other USB devices are connected, try removing those other devices before connecting our USB cable.


6. If possible, try the same installation on another PC or with another UPS.


7. Reboot your PC. After reboot, did your PC recognize the UPS or are you still receiving the initial message of ""Please check that the USB cable between your battery backup and PC is properly connected”? If so, there are a few parameters of your PC’s BIOS that need to be changed in order for your PC to recognize the USB device as an APC UPS after each boot. These changes are as follows:

Advanced Power Management – Needs to be disabled
USB Legacy Device – Needs to be enabled

Note: An APC representative cannot make changes or assist customers in making changes to the BIOS, as it is a liability to APC. The BIOS of your PC is both manufacturer and model specific. Consultation of the Original Equipment Manufacturer is advised in making these changes.


8. If none of the above steps work, please contact APC's Technical Support in the United States and Canada via E-Support at www.apcc/support/contact or via
telephone at 800-800-4272. For support outside of North America, please refer to APC's worldwide contact page at www.apcc.com/contact/#worldwide


Note for Back UPS PRO 350U or 500U users: Compaq Presario Series 5000/5100/5200 computers using non-Intel chip sets have demonstrated unpredictable USB performance with some USB peripherals. APC has developed a special USB connector for these computers which will significantly improve the reliability of USB communications. APC strongly recommends the use of this special connector with Compaq 5000/5100/5200 series computers.


To get your special USB connector shipped to you at no charge, visit the Web at https://promo.apcc.com (key code J421Z). Or you can mail or fax the order form enclosed with you Back UPS Pro 350U or 500U."