White Electric | Automatic Twin Socket Outlet, 250VAC, 10A, 1 Pole

Issue:
Is the mushroom lens for a XB2BN or standard ZB2BW illuminated mushroom button replaceable?

Product Line:
Legacy Push Buttons

Environment:
Obsolete 22mm

Resolution:
Replacement mushroom lenses were as follows:

White	W40429264001
Green	W40429264003
Red	W40429264004
Amber	W40429264005
Blue	W40429264006
Clear	W40429264007

NOTE: Some of them are already obsolete

Issue
How to retrieve a disturbance recording from a Sepam relay using SFT2841.

Product Line
Sepam Series 80
Sepam Series 60
Sepam Series 40
Sepam Series 20
SFT2841

Resolution 
Steps to retrieve fault recording in SFT2841: (Note: Screen Caps may appear differently depending on Sepam series)

1. Verify communication between PC and Sepam. This indicator is located on the bottom left-hand side of SFT2841 window.



2. Click on "fault recording" located on the Menu bar.



3. Select the desired waveform based on the date/time and then click on the "retrieve" button.



4. Select the save location and click "save"



5. SFT2841 will take some time to download the OPG (fault recording). After the download is complete, you can use SFT2826 or equivalent to view the waveform capture. 

Please see the following video for walk through instructions.

Issue:
OCA fault on ATV21/ATV212 drives?

Product line:
Altivar 212, ATV212, S-Flex

Environment:
All models, all serial numbers.

Cause:
Overcurrent during start-up or ground fault

Resolution:
OCA – short-circuit detected in drive output inverter stage during motor startup

Check that Line and Load cables are connected to the proper terminals.  Line cables go to R/L1, S/L2 and T/L3.  Load or motor cables go to U/T1, V/T2 and W/T3. 

Disconnect the motor leads from the drive.  Using a 1000V Megger, check the motor and motor leads for shorts or ground fault.

Try a voltage balance test.  With the motor leads still disconnected, set parameter F605 to 0 (disable Output Phase Failure).  Run the drive at 20Hz, 40Hz and 60Hz.  At each speed measure the line to line output voltages to see if they are balanced.
Don't forget to reset F605 to it's previous value after testing has been completed.

If line output voltages are measured balance at 20Hz, 40Hz, 60Hz.  Then, motor is needed to check with a 1000V Megger to see if the motor is bad.  
 

Issue:
Where can I find a link for SoMove?

Product line:
Variable Frequency Drives and Soft Starts  

Environment:
All models, all serial numbers   

Cause:  
None

Resolution: 
Below are the Links for SoMove Software and DTMs for AC Drives and Softstarts. 

(Somove: latest version)
https://www.schneider-electric.us/en/download/document/SoMove_FDT/

(Altivar DTM files for the ATV61, ATV71, ATV12, ATV212, ATV312, ATV32)
(Altivar Process 600 DTM files)
https://www.schneider-electric.com/en/download/document/ATV6xx_DTM_Library_EN/

(Altivar Process 900 DTM files)
https://www.schneider-electric.us/en/download/document/ATV9xx_DTM_Library_EN/

(Altistart DTM files for ATS22 and ATS48)
https://www.schneider-electric.com/en/download/document/Altistart_DTM_Library/

All other:
https://www.schneider-electric.com/en/download/
 
Click on Optional Filters
Select Document Type Group: Software/Firmware
Select a Product Category - Variable Speed Drives and Softstarts
Select a Product Sub-Category - Low Voltage AC Process Drives
Select Product Range -
-  Altivar 61 (i.e. for all Altivar AC Drives DTM)
-  Altistart 48 (i.e. for Altistart Softstarts DTM)
-  Process
-  etc.
Click the Search button
 
Download the DTM files for Altivar drives and the stand alone file for Somove.
 
WinZip or 7-Zip Extraction software may be needed for compressed/zipped files.  If needed you can Download Free version 7-Zip from;  https://www.7-zip.org/
 
The  USB to RJ45 cable part number is TCSMCNAM3M002P
The SoMove software is free online, however, you will need to purchase this cable to connect your PC to products via the resident Modbus port.
The USB cable is not required if the Drive has an available Ethernet communication port available. 
The drivers for the USB cable are included as part of the SoMove software.
When installing SoMove, make sure the USB cable is not connected.  Only after the installation completes should you connect the cable to  the PC.

Issue:
Identify the part number for a guard for a 22mm push-pull mushroom head operator.

Product Line:
Harmony 22mm, XB4, XB5, Push Buttons

Environment:
Push Buttons and Operator Interface

Resolution:
Catalog number ZBZ160* is a metal guard for 40mm mushroom head operator.

ZBZ1600	Chrome Plated
ZBZ1602	Black
ZBZ1604	Red
ZBZ1605	Yellow
ZBZ1606	Blue

Issue :
How to reset a LTMR Tesys T module back to factory default settings locally?

Product Line:
Motor control / Protection components

Environment:
LTMR
Tesys T

Cause:
Need to reset the module back to factory default settings locally to clear any user configuration.

Resolution:



1) Make sure the module is in one of the following states : Ready, Not ready or System configuration. (If the product is in Start or Run state, the return to factory setting is ignored)
2) Press and hold the Test/Reset button down for more than 15 seconds , but not exceeding 20 seconds and release it.
3) The unit will execute a reset to factory settings.