Frequently asked questions
I am getting a message in Wiser by SE ‘Network Unavailable. Please check your phones network settings’ what does this mean for my control of the products?
FAQ000240351
15 July 2026
This message occurs when there is no mobile data connection or a WiFi connection to your device. When this occurs, you will still be able to connect to your Bluetooth switches/dimmers as these just require Bluetooth to be enabled on your device. It will prevent access/control of Zigbee devices and IP Cameras as this requires access to the cloud/internet. Via WiFi, without internet, you may still get control of the Zigbee switches/dimmers but not the IP Cameras.