Frequently asked questions
How can I check if I have the latest firmware for my Wiser device, update my firmware and what happens if my phone disconnects from the Wiser device in the middle of firmware upgrade?
FAQ000196187
26 November 2023
To check the firmware of a device in Wiser by SE, click on the device you want to check, click on the top right-hand pencil icon, click on Check for firmware update. If a firmware update is available, it will prompt if you want to update immediately.Note: It is recommended to switch on Auto Update. This is only an option for devices in Zigbee mode that are connected to a Hub.
In Bluetooth/BLE and Zigbee if your phone disconnects in the middle of an upgrade the device will retain its current firmware. You will have to reconnect to the device and attempt to update the firmware again.
In Zigbee mode if using Auto Update there is no need for your phone to be connected.