Wiser Frequently Asked Questions

Account and Home Management

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How do I invite a new member to join my Wiser Home with their Wiser by SE account?

In the menu slide-out tap "Home Management", on the home management page tap the home you wish to add a member to and then tap Add Member, then select the method to share an invitation code.  Send the invitation code to the new member. The new member can now copy the code from the email for SMS they receive, then open Wiser by SE app, tap “Home Management”, then tap “Join a home” to the paste in the invitation code.

Note:  The invitation code lasts for 3 days after which it will expire.

What can I do in the Home Management menu in the Wiser by SE App?

In the Menu slide-out, tap Home Management. From the Home Management page, you can tap an existing Home and make changes in the Home Settings page, or tap Add Home to create a new Home. In the Home Settings page, you can rename the Home, manage Rooms, set the Home location using a map view, add/remove Home members and remove the Home.
Note: Only Home members with Homeowner/Administrator access can use the Home Management function.

How can I log in to Wiser by SE using either my mobile number or email?

Immediately after registering you can only log in to Wiser by SE with the phone number or email you initially used when registering an account in Wiser by SE.

If you want to log in using an email or phone number you didn't register with, the email or phone number needs to be added/linked to your account. This can be done by tapping the 3 bars at the top left for the menu slide-out, tapping on your account name, going to account and security and then adding in either the phone number or email that is missing. Once added you will be sent a verification code to bind that email/phone number.

Note: You cannot change the phone number/email that was used when registering or the other email or phone number, whichever is not used while registering, is added and bound/verified to the account. There can only be one email and one phone number linked with an account.

How do I change ownership of a home in Wiser by SE?

There are two ways that ownership of a home can be transferred, these can only be done by the current owner of the created home:

1. Ownership of a home can be transferred to another Administrator within the home. To do this go to Home Management, Select the desired Home to be transferred, at the bottom of the screen there will be Transfer Home Ownership. Tap on this and select the member of the home you wish to transfer ownership to.

2. Transfer ownership of a home via a redeem code. To do this go to Home management, select the home you wish to transfer, tap on Transfer Home Ownership, tap on Transfer Through Redeem Code, use the Toggle on the Redeem Code and then send the Redeem code that has been generated to next owner.

Note: When transferring ownership via the redeem code it must remain enabled and the one transferring the home must not delete the home until transfer is complete. The home will automatically be removed from the previous owners Wiser by SE app a soon as the new owner enters the redeem code. A pop up notification will be sent to notify the previous owner


Will the Home information be deleted when I tap "Remove Home" in Home settings in the Wiser by SE App?

If you are the Home owner: Tapping Remove Home clears all Home information, removes all members from the Home and resets all devices that are assigned to the Home.

If you are a Home member or a Home Administrator: Tapping Remove Home will only remove your account from the Home. You will no longer be able to view the Home information, operate Home devices, Moments and Automations. Other Home members will not be affected.

What is the Difference between a Common member, an Administrator and the Home owner in the Wiser by SE App?

The Home owner has access to all functions.

Administrator has access to all functions except the ability to transfer the home owner rights, delete the home and granting administrator rights to other members.

A common member only has access to operate devices, receive notifications (alarm, moment/automation trigger, device added/removed and invite) from a home, configure device settings and schedules.

See Table Below:


Can I log in to the Wiser by SE App and use one account at the same time on multiple smartphones?

No. An account can only be signed in to Wiser by SE on one device/smartphone at a time. 
If you want to have another device/smartphone with Wiser by SE at the same time you will need to register another account.

How do I set up a Pattern Lock and 2-Step Verification for the Wiser by SE App?

To set up the Pattern Lock feature - Tap the Menu slide-out and tap your username to go to the Account page. In the Account page, tap Account and Security. In the Account and Security page, tap Pattern Lock and then tap create gesture password and follow the in-app directions. Once you have activated the Pattern Lock feature, you can switch the feature On and Off as required and change the Gesture Password.

To set up 2-Step Verification - When in the Account and Security page you can toggle this setting on and off from here. When enabled every time you Log in to the App a code will be sent to your email/phone that needs to be input into the App before finalising log in.
Pattern Lock.pngPattern Lock1.png

The location shown for my Home in the Wiser by SE App is not correct. Can I change the location?

Open the Menu slide-out and tap Home Management. Tap the home you wish to change location for. In the Home Settings page tap Home Location and select the correct location. Note: If you change your Home location to a region that is different to your account region, you may be prevented from accessing the Home.
Home Location.png

How do I join a home, in the Wiser by SE App, via verification code? (Invitation via text message)

Tap on the 3 bars at the top left for the menu slide out and tap on Home Management. On the Home Management screen tap Join a home and then enter the invitation code that you have been sent from the home owner.
Note: If you have been sent a code to join a home as a member, this code will be valid for three days. If not redeemed within the three days you will have to get a new code/invitation from the home owner.

Join a Home.png

How do I reset my password for my account in the Wiser by SE App?

Tap on the Menu slide-out and tap your username. When in the Account page tap on Account and Security. In the Account and Security page tap on Change Login Password, this will then send you a verification code. Input the verification code received by email or SMS which will then allow you to input a new password.

How can I change my account in the Wiser by SE App and keep the home I have created?

Register on Wiser by SE for a new account with your new email or phone number. Log in to the old account, add the new account to the home as an Administrator and then transfer the ownership of the home to new account. You could also create a Redeem code by going to home management and selecting the home you wish to transfer. Then select Transfer Home Ownership and tap Transfer Through Redeem Code. Toggle the Redeem Code on and use this code on the new account to take ownership of the home. You can then log in to the old account  and deactivate the account from the Account and Security page.


If I replace my iOS smartphone with an Android one, can I still log in to my Wiser by SE account normally?

Yes. Download and install the Wiser by SE App on your new smartphone's operating system. You can then log in using your account log in and password. Your Wiser home and all of your paired devices and settings will appear within a few seconds.

How do I delete/deactivate a Wiser by SE App account?

You can deactivate your account by following the steps below. Tap on the slide-out menu and then tap your username. when in the Account page tap on Account and Security. In the Account and Security page tap on Deactivate Account and then Deactivate.

Note: This will permanently delete all data under the account after the time given unless you withdraw the request.
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What do I do if I have forgotten my login password for the Wiser by SE App?

At the Login page tap on Forgot Password. Input your account name (phone number or email address) and tap Next. When you receive the verification code, input the code and then follow the prompts to input/set your new password. Click Confirm to complete the password change.
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How many administrators can I set in the Wiser by SE App for my home?

There is no limit to how many Home members can be set as administrators. There can only be a maximum of 20 members in a home.
Important: You should only set administrator access for those Home members who are aware of the potential impact of making system changes.

Can I manually sort the devices added on the home page of the Wiser by SE App?

You can manually sort the devices on the home page by pressing and holding on a device. This will allow you to change the position of devices on the all devices list.
If you tap the three dots (...) on the right of the Room strip and then tap on Room Management. This will allow you to select the room you wish to add/remove devices from and hit the green plus sign next to the device to add the device to the room and the red minus symbol to remove it.
Room Management.pngRoom Management1.png

How can I disable notifications permanently or for a set time in the Wiser by SE App?

Tap on the 3 bars in the top left corner to open the menu slide out and then tap on Settings. Then tap on App Notification and from the following page you can disable notifications, alarm or messages completely OR set a Do-not disturb schedule.
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Are there limits in the Wiser by SE App on how many characters can be used for naming, how many devices, moments/automations, schedules, homes, rooms and members?

Device names can be up to 50 characters in length, Room names up to 25 characters, home name up to 25 characters and home member names up to 50 characters.

There is a maximum of - 60 devices in one Home, 60 devices in one room, 10 battery powered devices per mains powered devices, 80 moments in one home, 80 automations in one home, 80 actions in one moment/automation, 1000 actions in one home, 10 conditions in an automation, 10 schedules per devices, 20 homes, 20 rooms in one home and 20 members in one home.

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Zigbee Functionality

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Can I control my Wiser system devices when not at home or do I need to be connected to the same Wi-Fi network as my Hub?

When you are not at home you can use the app to remotely control the devices assigned to your Home via mobile data/4G, provided that the devices are powered, connected to the home Wi-Fi/Zigbee network and have internet access through the modem/router. It is important that both your phone and the Hub have internet access

If you cannot control your devices when not at home, it may be that your phone or the home network is not able to connect to the Internet or the devices/hub are not currently powered.


In the Wiser by SE App what are Moments and Automations, how are they triggered and how are they different?

Moments and Automations a series of actions that need to be triggered. These can be created via the Automations and Moments tab in Wiser by SE and are only compatible with Zigbee connected devices.

An Automation is a series of actions that will be triggered when the pre-set condition(s) is/are true. For example - If Motion Sensor changes state to occupied turn on Iconic Wiser Dimmer 1.
An Automation can be set to operate during different time periods of All day, Daytime, Night or Custom.
As an example, if you define an Automation where a nightlight automatically switches on when the motion sensor detects motion, you can tap Effective Period in the Automation editor and select Night. In this case, the nightlight will not respond to the motion sensor during the day.

A moment can be a single action or multiple actions which can be triggered via the App by tapping the moment on your home page or in the Moment and Automations tab or via voice commands or even be triggered by other devices as part of an Automation Action.

Note: An Automation takes precedence over a Moment. For example, if a Moment is triggered and any of the lights in that moment is involved in an Automation and that Automation is triggered on or off those lights will comply with the Automations specified action.
Automation home.pngMoment Home.png

Does the Wiser by SE App have a voice control function and if so, what functionality comes with Google, Siri or Alexa?

There is no built-in voice control function within the app. However, the following third-party voice controllers are supported for selected devices: Amazon Alexa, Google Assistant and Siri. To set up one of these services, open the slide-out menu, tap More Services and then tap one of the options under Voice Service. Follow the instructions in the app to set up your compatible voice controller. Note: Not all devices support voice control.

With Google voice control you can use commands to turn everything on or everything off, trigger moments, trigger separate devices, it can tell you what is switched on/off (switches are switches and dimmers are lights ie ‘hey google, what lights are on?’ ‘hey google, what switches are on’).

Siri is only compatible with Moments from Wiser by SE that have been linked to Siri.

Alexa can’t do everything on or off unless these are set as moments. When triggering moments they need to be turned ‘on’ ie Alexa turn ‘moment’ on as moments can only be triggered on and not off. You can also operate separate devices. Alexa can’t tell you what is turned on/off.

Wiser motion sensor – What is detection delay and how do I program it?

Detection delay can be set to 15, 30, 45 and 60 seconds as a preset option or you can set a custom time value between 1 second and 59 minute 59 seconds.

Be aware that changing the detection delay value can change the battery life of the product.
To explain how this works we will use 5 minutes detection delay as an example. When motion is detected the sensor sends the signal ‘occupied’ to the hub. If no more motion is detected within the 5 minutes the sensor will send the signal ‘unoccupied’. If there was motion detected during the 5 minutes the 5 minutes will restart again. This will continue restarting until no motion is detected.

To configure the Wiser Motion sensor to control another Wiser product you will need to go into your Automations and create two Automations. One Automation as an ‘on’ and another as an ‘off’.

The ‘on’ Automation can be created by first selecting to add a new Automation. Once open name the Automation accordingly. Add a condition ‘when device status changes’, select the motion sensor, select motion state and occupied. Then add an action of what you want to occur when the motion sensor detects motion. As an example, if you wanted to turn on a device you would add task of ‘run the device’. This will then bring up the list of devices you have to choose from to operate and once you select a device you can then select to turn it on or off.

The ‘off’ Automation is the same as the ‘on’ Automation but select the motion sensor state of ‘unoccupied’ as the condition.
Motion Sensor settingsMotion sensor - OccupiedMotion Sensor - Unoccupied

Can I change when the LED Indicator is on for my Wiser switch? (Zigbee and Bluetooth)

This can be set in the App. You will need to tap on the device that you wish to change this for and then from the specific device page you can set this to - Always On, Always Off, Consistent with Load (On if the Load is on) or Reverse with Load (On if the Load is off). Reverse with Load is default setting.
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If network Internet access is disconnected, will an Automation created in the Wiser by SE App still execute?

This will depend on what is set under ‘condition met’. If the ‘condition met’ is set under ‘When weather changes’ this requires the Hub to have an internet connection to access these details. Without these details the Automation in this case will not execute.

If the ‘action’ is set to a notification, which also requires the Hub to have an internet connection, the Automation will work if it has other actions but will not send the notification.

Automations will be tagged as Local if not requiring internet access and if they do require internet access will have no label.

Zigbee devices communicate locally via the Wiser Hub and do not need internet access to function.
Automation - Global.pngAutomation - Local.png

What happens if there is a power outage or my Wiser Hub and Switches lose power? Will my settings be lost?

If using the Wiser Hub and Zigbee devices, settings are stored on devices and in the cloud hence there is no loss of settings. When power is restored everything that was on when power went off will come back in the off state and will go through standard warmup for each device. The Wiser by SE App will then update the status of the devices to off.
 If using BLE devices (Iconic Connected 10AX switch, dimmer and socket), the only setting that will be lost after 6 hours or more with no power is real time and geolocation (used to control schedule and sunset/sunrise time).

Is there a planned API (Application Programming Interface) for the Wiser Hub to integrate 3rd party systems?

Currently we do not have an open API available.

We are continually striving to provide the best user experience that evolves with end user’s needs. As such we encourage customers to share feedback with us on any system improvements, new products or feature additions. Your feedback/input may then be used towards future development opportunities.


Is Wiser compatible with Apple HomeKit? If not will it be in the future?

Wiser is Currently not compatible with Apple Homekit. However Wiser “Moments” or scenes,  can be triggered from Siri commands.​​​​​​

What future Wiser compatible products are coming?

We are continually striving to provide the best user experience that evolves with end user’s needs. As such we are investing globally to continually grow the Wiser system.
We encourage customers to share feedback with us on any system improvements, new products or feature additions. Your feedback/input may then be used towards future development opportunities.

I want to put in two-way switching but can’t run the cables between the mechanisms. Can I achieve wireless two-way switching with Wiser Zigbee?

This can be done with our 2AX, 10AX or Micro Module Switch along with the Hub. At one end you will need an Active, Neutral and Load wiring. At the other end you will need Active and Neutral only. You can then create Automations to achieve the 2-way.
You need to create four automations for a 2-way:
  1. when mech A is on turn mech B on
  2. when mech A is off turn mech B off
  3. when mech B is on turn mech A on
  4.  when mech B is off turn mech A off

This can be expanded to 3-way, 4-way etc but will require more Automations be created.

Bluetooth (BLE) Functionality

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Will my existing schedules and timers in Bluetooth/BLE devices get transferred over to the Wiser by SE App?

Schedules created in the Wiser Room App will be stored in the device. Once user moves to Wiser by SE App and commissions the device, Wiser by SE App will read the schedules from the device and present them in the App. User can also create new schedules or edit the existing schedules from the Wiser by SE App

Timer settings created within the Wiser Room App will also automatically transfer if continuing to operate devices using BLE. If converting to Zigbee mode and pairing to a Wiser Hub, the timer settings from the Wiser Room app will need to be re-created as an Automation function.

Note: It is strongly recommended to perform a factory reset on mechanisms before swapping them from Bluetooth to Zigbee.

How long will my Bluetooth/BLE mech stay connected after I access it in the Wiser by SE app?

There are 3 different times linked to different situations
1. When you exit the specific device control panel and stay in the device list, the device will be disconnected after 30 seconds.
2. In the device control panel, if no operation has been detected, the device will disconnect after 5 min.
3. If you run the App in the background or lock the screen, the Bluetooth will be disconnected immediately.

What are the differences between Timer and Run-on Timer function?

Timer: Set a timer, press the button to switch ON and at the same time, the timer will start to count down and the lights/load will switch off when the timer reaches zero.

Run-on Timer: Set a timer, press the button to switch ON then press the button to switch OFF. Once the switch is turned off the timer starts to count down and the lights/load will turn off when the timer reaches zero.

What is the difference between Timeclock and Timer BLE devices?

Timeclock has a 24/7 Schedule function, a Timer provides a configurable time delay from 1 second up to 24hrs however does not have a Schedule function.


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What can I do if the status of the window/door sensor is not synced with the physical status in the Wiser by SE App?

Position as such so that there are not too many walls between the window/door sensor and so it is near to a mains powered device (ie a dimmer) or gateway.
Take care that there are no metal plates in the line of sight between the window/door sensor and the nearest mains powered device or gateway
The window/door sensor should be installed in that way, that the front of the sensor part is directed towards a nearby mains powered device or gateway.
The distance between the window/door sensor and the nearest mains powered device or gateway should be as short as possible when the window or door is closed.
Be aware, that the distance between the sensor part and magnet part could be up to 34mm to indicate "OPEN" depending on the material that the window/door sensor is installed on. It is recommended to perform some tests before you fix the final installation.

What do the different colours of LED indication on my Wiser switches mean?

Common colour LED indications on the products -  41E10PBSWM, 41EPBDWCLM, 41E2PBSWM, 41E10PBSWMZ, 41EPBDWCLMZ, 41E2PBSWMZ:

Flashing Amber - Mechanism is in Zigbee and is currently in pairing mode, is not connected to a Hub
Flashing Green - Mechanism is in Zigbee and is in pairing mode, is already connected to a Hub
Solid Green - Mechanism is in Zigbee and is already connected to a Hub that is currently scanning for other mechanisms/devices
Flashing Red and Green - Mechanism is in BLE and is in pairing mode
Solid Amber - Mechanism is in Zigbee mode and not connected to a Hub

When adding devices to the Wiser by SE App, what are the differences between Auto Scan and Add Manually?

Auto Scan - scans for both Bluetooth, if this is enabled, and Zigbee devices in pairing mode to add to the App. This can be used to add multiple devices at once with Zigbee. It is not recommended to use this with Bluetooth/BLE as they should be added individually.
Add manually without hub – search for Bluetooth devices in pairing mode
Add Manually - without hub BLE.png
Add manually with hub – search for Zigbee devices in pairing mode
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After I have configured a device on Wiser by SE, can I control this device on other phones at the same time?

When using devices in Zigbee connected to a Hub you can control your devices with any phone that supports the Wiser by SE App at the same time. The user must be logged in to an account that is a member of the home the devices are linked to.

When the devices are in BLE/Bluetooth the devices can only be controlled by one phone at a time. This is due to Bluetooth being a point to point connection and will require whoever is connected to the device to be disconnected before someone else can control it.

Note: You can’t be logged in to the App on more than one phone at a time on a single account.

Why does the temperature in the device control page display in Celsius when the temperature is set to Fahrenheit in the Wiser by SE App settings?

The App settings and device control page are managed separately. The Temperature Scale option in App settings controls the weather temperature display on the home page. To set the temperature scale for a device, choose this option in the device control page.

 Note: Not all devices support the option to set the temperature scale.

Why can't I pair my device with the new Wiser by SE app?

If you have existing or new Bluetooth/BLE devices, the very first step is to connect your current Bluetooth/BLE device using the Wiser Room App and check if your current device firmware needs upgrading. Some devices will require a firmware update to be compatible for use with the Wiser by SE App.

How do I setup a schedule in Wiser by SE for switches, sensors or socket outlets?

Find the device in the App and tap on it, when in the specific device screen tap on Schedule. In the Schedule screen tap Add and then create a schedule for the device. For Socket outlets there will be an option in the Schedule screen to select which socket you want to create the schedule for.

When a device is in Zigbee mode, schedules can only be created for an ‘On’ or ‘Off’. Hence two schedules will be needed for an ON/OFF - one for the ON time and one for the OFF time.

In Bluetooth/BLE mode you can select a time range and both an ‘On’ or ‘Off’ within a single schedule.

Socket Schedule1.pngSocket Schedule2.png

Zigbee Schedule.pngBluetooth Schedule.png

How can I check if I have the latest firmware for my Wiser device, update my firmware and what happens if my phone disconnects from the Wiser device in the middle of firmware upgrade?

To check the firmware of a device in Wiser by SE, click on the device you want to check, click on the top right-hand pencil icon, click on Check for firmware update. If a firmware update is available, it will prompt if you want to update immediately.

Note: It is recommended to switch on Auto Update. This is only an option for devices in Zigbee mode that are connected to a Hub.

In Bluetooth/BLE and Zigbee if your phone disconnects in the middle of an upgrade the device will retain its current firmware. You will have to reconnect to the device and attempt to update the firmware again.

In Zigbee mode if using Auto Update there is no need for your phone to be connected.
Check device for Firmware Step 1 (Zigbee).jpgCheck device for Firmware Step 2 (Zigbee).jpg
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What Electrician training is available for Wiser?

Wiser training specifically for electricians is online and hosted in Schneider Electric’s Partner Portal (Seamless).
The following link will guide you to information and further links to access the training.


Why am I seeing an option to add devices ‘with Hub’ in the Wiser by SE App when I only have BLE devices?

The Wiser by SE App supports both BLE and Zigbee devices.
If you have BLE devices you should add these by selecting ‘Without Hub’ option and then select the devices you are adding.
All Zigbee devices can only be added with the ‘With Hub’ option.

Add Manually - with hub Zigbee.pngAdd Manually - without hub BLE.png

How do I swap my Wiser connected switch and dimmer devices from BLE to Zigbee?

To swap from Bluetooth to Zigbee you will need to short press the mechanism 12 times - and allow time for the device to swap modes, this will take roughly 40 seconds. Initially when swapped to Zigbee mode the LED indicator on the mechanism will flash amber indicating it is in pairing mode. If not paired to after roughly 50 seconds this will become solid amber. This amber indicator will remain on until paired with a Hub, the mechanism will function as normal while this indicator is on.

NOTE: Before swapping from Bluetooth/BLE to Zigbee it is strongly recommended that a factory reset be performed on the mechanism before initiating the change.

In the Wiser by SE App, why is my device/s (BLE/Zigbee) greyed out?

Check if you have changed the device/s from BLE to Zigbee mode. Once the mode is changed, the device will lose connection and require manual deletion.

Zigbee – Check that your router, device and Hub are powered. If you are not connected to the local WiFi associated with the Hub you will also need to check if your router and hub are still connected to the internet.

BLE – Check if you are in range of the device and does the device still have power

I am a new owner; how do I connect to my Wiser system that has already been set-up by an installer?

Start by downloading and installing the Wiser by SE App on your device. Register an account and sign in to the Wiser by SE App.

Your installer should have sent you a redeem code or written it on the hand over card that was provided with the Wiser Hub. In the Wiser by SE App tap on the menu slide out and then tap on Home Management. On the Home Management screen, tap on Join a Home and then enter your redeem code.

Connect your Hub to your home internet router/modem via ethernet cable (recommended) and connect power to the Hub. Then connect to your phone to your home Wi-Fi.

Why is my open/close percentage of my blind module in the Wiser by SE App not the same as how open/closed my real blind is?

Remove and restore the device to its factory default settings by using the Edit/Pencil icon on the top right of the Blind Controller’s Control panel in Wiser by SE App. After the device is removed, commission the device again by following the instructions in the App to add a device and the UI sync issue should no longer be an issue. Ensure to set the run time in the Blind Controller settings to match the run time needed for the blind/shutter to fully open or close.


How do I decide between a Bluetooth device and its Zigbee equivalent?

Since Bluetooth is a point to point connection where your phone connects to the device directly, Bluetooth devices are more suited to fundamental in-room control, such as:
  • On/Off or Dimming Control using the Wiser by SE app
  • Setting a timer, run on timer or 24/7 Schedule.
Zigbee devices provide a more holistic solution for the homeowner, supporting features such as the potential to:
  • Turn all lights in their house on/off, or operate multiple different devices from one tap of a button, also known as a Moment
  • Implement if this then that operations, also known as an Automation
  • Integrate with third-party voice controllers: Google, Alex and Siri (please see the FAQ on voice control for more information)
  • Allow remote control of your home from anywhere in the world
Please be aware that Zigbee devices will require a Wiser Hub.

What is the difference between Wiser Zigbee and Bluetooth device?

Wiser Zigbee devices communicate with a Hub which communicates with your phone or device via the cloud. This allows for quick connections to multiple devices for control. Zigbee is a mesh system whereby all mains powered Zigbee devices will act as signal repeaters to extend wireless coverage. Bluetooth is a point to point connection where your phone connects to the device directly.

What is the difference between the product code I have ordered and the same product with a ‘Z’ added to the end?

The products are the same but are either in Bluetooth mode or Zigbee out of the box. For example, the 3025CSG connected socket outlet is in Bluetooth and the 3025CSGZ connected socket will be in Zigbee mode.
This is designed to save time on install and commissioning of a Wiser system where the Hub is used. Using a default Zigbee product, means there is no need to go through the process of changing modes from BLE to Zigbee to connect to the Wiser Hub.

Why is my Wiser device not turning ON/OFF at the prescribed time set in the schedule?

Go to your Home Settings and ensure your Home Location is set correctly.
If you have the schedule set for Sunrise and/or Sunset, the on and off times will vary throughout the year in line with the astronomical times.
For BLE devices, you can go into your device Setting and Update time & date under Time Synchronization.

How can I find a device ID in the Wiser by SE App?

Tap a device to open its control page. On the device control page, tap the Edit icon at the top right of the screen. On the Device Details page, tap Device information, then check the Virtual ID field.

If a device is reset, can the device still be controlled via the Wiser by SE App?

After a device is factory reset, the device will be greyed out in the App, labelled as ‘device offline’ and unable to be controlled. This device will have to be removed from the App and then re-added to function.

How do I remove a device from a home in Wiser by SE?

To remove a device, from the home screen press and hold on the device you wish to remove, check only the device you wish to remove is ticked, then tap “Remove device”.  Alternatively, tap a device to open its control page, on the device control page tap the Edit/Pencil icon at the top right of the screen and on the device details page, tap Remove and Factory Reset Device.

The icon for my Wiser product is not what I want in Google Home. Can I change it?

After linking Wiser by SE to the Google Home App your devices will be populated within Google Home. All devices will be assigned with appropriate Google icons to identify what they are. (For) for example: Switch will have a switch icon, Dimmer a light icon etc. Sockets and Switches can have their icons changed but not dimmers. To change the icon for sockets and switches go into Google Home, tap on the device you wish to change, from the device page tap on the cog on the top right-hand corner. Tap on Device type and select the appropriate icon from the list.
Changing the device type will change how it responds to voice commands as it does when changing the name of the device.
Any changes done within Wiser by SE may not immediately transfer across to Google Home. To update your Google Home list, on the Google Home main page, swipe down to refresh your devices.

I have made name changes to my Wiser devices in Wiser by SE how can I get these changes to work with Google voice control?

When setting up Google home and voice control make sure that any changes that are made to devices in Wiser by SE in the naming of mechs or adding/removing items are done on the device that the speaker is linked within google home. Making sure to refresh the Google Home App after the changes are made in Wiser by SE.

The changes will not be recognized If they are done on a device that is not the creator of the Home within the Google Home App that is linked with the voice control speaker. This can be solved by having the creator refresh his Google Home.
Note: Only one Wiser by SE account should be linked with Google home per household. This person should then create the home within Google Home and add members to this home. If more than one Wiser by SE account in the same home is linked to Google Home this can create ‘doubles’ of the Wiser devices within the Google Home App.

Is there a Wiser product/device I can use to control my roller door?

If your roller door can have a wired switch installed to operate it, you can use the Micro Module Switch CLP5011WSZ. It requires an active and neutral to operate but has dry contact that can be used in conjunction with wiring from the roller door. Once installed a 1 second timer will have to be implemented by programming a simple Automation in Wiser by SE to create a ‘pulse’ connection similar to how a bell press or momentary switch would operate.
It also requires that all wiring be 240V cabling, installed with proper electrical workmanship by a licensed electrician. Ensuring all terminations, cables and the CLP5011WSZ are restrained and supported correctly.

How do I swap my Wiser connected socket outlet from BLE to Zigbee?

If the Socket is currently paired with Wiser by SE, remove/delete the socket from the App. Go to the Bluetooth settings on your phone/device and forget the socket that you just removed from the App.

Download the Wiser Room App, if you don’t have it on your smart device, and open it. Within Wiser Room tap Edit at the top right and select ‘Add New Device’. Follow the instructions and pair your socket with Wiser Room. Once paired in Wiser Room, tap on the socket and then tap on the cog to enter the settings of the device. Tap on Advanced Settings, tap on Device Information and then proceed to update the Firmware of the socket.

Once the firmware update is completed and you can re-connect to the device once again check to make sure there are no more firmware updates. Once confirmed remove the socket from Wiser Room App by tapping Edit in the top right and then delete the device. Open the Bluetooth settings on your phone and once again remove the socket from here.

To then swap the socket from Bluetooth to Zigbee tap the touch switch LED panel 12 times. When the swap is completed you will see both the left and right LED on the panel blinking together indicating you are in Zigbee mode. Tap the touch switch panel to stop the blinking.

In Wiser by SE, go to the home you wish to add the socket to and tap the plus symbol in the top right corner. Go to the Add with Hub option and select the Iconic Socket and follow the instructions, tap the LED panel 3 times as per the animation and confirm that both LED’s on the panel are flashing.

In Wiser by SE, why is there a warning when I go to clear the cache that the device control panel will not work without an internet connection after clearing the cache?

The first time you open the control panel of each device, the control panel is downloaded from the cloud. If you continue to use the App without clearing the cache, it will work even without internet, because the control panel has already been downloaded. But if you clear the cache, then disable 4G (no internet), then you will not be able to use the control panel, as you need internet to download the new control panel to your App.

Wiser Product Warranty

The Hub, IR converter and all Sensors have a warranty of 12 months.
The 2AX (41E2PBSWM), 10AX (41E10PBSWM), Dimmer (41EPBDWCLM), Micro module dimmer (CLP5010WDZ), Micro module switch (CLP5011WSZ), Micro module blinds (CLP5015WBZ) and the Connected Socket Outlet (3025CSG) all have a 2-year warranty.
This information can be found on the product installation instructions.

I was added to another home in Wiser by SE and their Wiser devices have been added to my Google Home with my own homes devices how can I remove them and avoid this in the future?

Once a Wiser by SE account is linked to Google Home, all devices within homes linked to this account will be added to Google Home. All devices within a Google Home account can then be operated in the Google Home App or via Google voice control.
Removing yourself from the home and then refreshing your Google Home page should then remove these devices. If this fails to remove them, you can unlink the Wiser by SE App from Google Home and refresh Google Home once unlinked. This should remove all devices from Google Home and then you can re-link your account. It may also help to clear the cache after unlinking the Apps.
To prevent this happening, we recommend creating a separate Wiser by SE account that is not linked to Google Home. This separate account would be useful for electricians commissioning customer homes or customers who have control of other homes (for example: a holiday house) that don’t wish to have these devices in their Google Home. For new installs, it is recommended for electricians to allow the home-owner to setup voice control by linking their new Wiser by SE account to their Google Home Account so no conflicts will occur.

What are the differences between the 10AX (41E10PBSWM and 41E10PBSWMZ) and the 2AX (41E2PBSWM and 41E2PBSWMZ) Wiser switches?

10AX has the ability to include multiway switching with control links where the 2AX does not.
As per images below there is a size difference between the two mechanisms. This size difference shows that with the 10AX you are limited to the plates you can fit these to being 1 – 3 gang (or added to the centre of a 5-gang plate). The 10AX switch will fit into deep wall boxes and cavity walls.
The 2AX does not have this limitation and can fit 1 – 6 gang plates. It is also not as deep as the 10AX and can fit into most standard wall boxes. The 10AX switch will fit into deep wall boxes and cavity walls.
2AX in Bluetooth is unable to have schedules set and the 10AX in Bluetooth can.
As per the load tables the 10AX can handle larger loads when compared to the 2AX.

Wiser with Hub

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Bluetooth Mode (without Hub)

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