Wiser training specifically for electricians is online and hosted in Schneider Electric’s Partner Portal (Seamless).
The following link will guide you to information and further links to access the training.
Since Bluetooth is a point to point connection where your phone connects to the device directly, Bluetooth devices are more suited to fundamental in-room control, such as:
Zigbee devices provide a more holistic solution for the homeowner, supporting features such as the potential to:
- On/Off or Dimming Control using the Wiser by SE app
- Setting a timer, run on timer or 24/7 Schedule.
Please be aware that Zigbee devices will require a Wiser Hub.
- Turn all lights in their house on/off, or operate multiple different devices from one tap of a button, also known as a Moment
- Implement if this then that operations, also known as an Automation
- Integrate with third-party voice controllers: Google, Alex and Siri (please see the FAQ on voice control for more information)
- Allow remote control of your home from anywhere in the world
To remove a device, from the home screen press and hold on the device you wish to remove, check only the device you wish to remove is ticked, then tap “Remove device”. Alternatively, tap a device to open its control page, on the device control page tap the Edit/Pencil icon at the top right of the screen and on the device details page, tap Remove and Factory Reset Device.
Find the device in the App and tap on it, when in the specific device screen tap on Schedule. In the Schedule screen tap Add and then create a schedule for the device. For Socket outlets there will be an option in the Schedule screen to select which socket you want to create the schedule for.When a device is in Zigbee mode, schedules can only be created for an ‘On’ or ‘Off’. Hence two schedules will be needed for an ON/OFF - one for the ON time and one for the OFF time.In Bluetooth/BLE mode you can select a time range and both an ‘On’ or ‘Off’ within a single schedule.
The App settings and device control page are managed separately. The Temperature Scale option in App settings controls the weather temperature display on the home page. To set the temperature scale for a device, choose this option in the device control page.
Note: Not all devices support the option to set the temperature scale.
Common colour LED indications on the products - 41E10PBSWM, 41EPBDWCLM, 41E2PBSWM, 41E10PBSWMZ, 41EPBDWCLMZ, 41E2PBSWMZ:
Flashing Amber - Mechanism is in Zigbee and is currently in pairing mode, is not connected to a Hub
Flashing Green - Mechanism is in Zigbee and is in pairing mode, is already connected to a Hub
Solid Green - Mechanism is in Zigbee and is already connected to a Hub that is currently scanning for other mechanisms/devices
Flashing Red and Green - Mechanism is in BLE and is in pairing mode
Solid Amber - Mechanism is in Zigbee mode and not connected to a Hub
To swap from Bluetooth to Zigbee you will need to short press the mechanism 12 times - and allow time for the device to swap modes, this will take roughly 40 seconds. Initially when swapped to Zigbee mode the LED indicator on the mechanism will flash amber indicating it is in pairing mode. If not paired to after roughly 50 seconds this will become solid amber. This amber indicator will remain on until paired with a Hub, the mechanism will function as normal while this indicator is on.
NOTE: Before swapping from Bluetooth/BLE to Zigbee it is strongly recommended that a factory reset be performed on the mechanism before initiating the change.
Once a Wiser by SE account is linked to Google Home, all devices within homes linked to this account will be added to Google Home. All devices within a Google Home account can then be operated in the Google Home App or via Google voice control.
Removing yourself from the home and then refreshing your Google Home page should then remove these devices. If this fails to remove them, you can unlink the Wiser by SE App from Google Home and refresh Google Home once unlinked. This should remove all devices from Google Home and then you can re-link your account. It may also help to clear the cache after unlinking the Apps.
To prevent this happening, we recommend creating a separate Wiser by SE account that is not linked to Google Home. This separate account would be useful for electricians commissioning customer homes or customers who have control of other homes (for example: a holiday house) that don’t wish to have these devices in their Google Home. For new installs, it is recommended for electricians to allow the home-owner to setup voice control by linking their new Wiser by SE account to their Google Home Account so no conflicts will occur.
The first time you open the control panel of each device, the control panel is downloaded from the cloud. If you continue to use the App without clearing the cache, it will work even without internet, because the control panel has already been downloaded. But if you clear the cache, then disable 4G (no internet), then you will not be able to use the control panel, as you need internet to download the new control panel to your App.
The Hub, IR converter and all Sensors have a warranty of 12 months.
The 2AX (41E2PBSWM), 10AX (41E10PBSWM), Dimmer (41EPBDWCLM), Micro module dimmer (CLP5010WDZ), Micro module switch (CLP5011WSZ), Micro module blinds (CLP5015WBZ) and the Connected Socket Outlet (3025CSG) all have a 2-year warranty.
This information can be found on the product installation instructions.
If the Socket is currently paired with Wiser by SE, remove/delete the socket from the App. Go to the Bluetooth settings on your phone/device and forget the socket that you just removed from the App.
Download the Wiser Room App, if you don’t have it on your smart device, and open it. Within Wiser Room tap Edit at the top right and select ‘Add New Device’. Follow the instructions and pair your socket with Wiser Room. Once paired in Wiser Room, tap on the socket and then tap on the cog to enter the settings of the device. Tap on Advanced Settings, tap on Device Information and then proceed to update the Firmware of the socket.
Once the firmware update is completed and you can re-connect to the device once again check to make sure there are no more firmware updates. Once confirmed remove the socket from Wiser Room App by tapping Edit in the top right and then delete the device. Open the Bluetooth settings on your phone and once again remove the socket from here.
To then swap the socket from Bluetooth to Zigbee tap the touch switch LED panel 12 times. When the swap is completed you will see both the left and right LED on the panel blinking together indicating you are in Zigbee mode. Tap the touch switch panel to stop the blinking.
In Wiser by SE, go to the home you wish to add the socket to and tap the plus symbol in the top right corner. Go to the Add with Hub option and select the Iconic Socket and follow the instructions, tap the LED panel 3 times as per the animation and confirm that both LED’s on the panel are flashing.
After linking Wiser by SE to the Google Home App your devices will be populated within Google Home. All devices will be assigned with appropriate Google icons to identify what they are. (For) for example: Switch will have a switch icon, Dimmer a light icon etc. Sockets and Switches can have their icons changed but not dimmers. To change the icon for sockets and switches go into Google Home, tap on the device you wish to change, from the device page tap on the cog on the top right-hand corner. Tap on Device type and select the appropriate icon from the list.
Changing the device type will change how it responds to voice commands as it does when changing the name of the device.
Any changes done within Wiser by SE may not immediately transfer across to Google Home. To update your Google Home list, on the Google Home main page, swipe down to refresh your devices.
If your roller door can have a wired switch installed to operate it, you can use the Micro Module Switch CLP5011WSZ. It requires an active and neutral to operate but has dry contact that can be used in conjunction with wiring from the roller door. Once installed a 1 second timer will have to be implemented by programming a simple Automation in Wiser by SE to create a ‘pulse’ connection similar to how a bell press or momentary switch would operate.It also requires that all wiring be 240V cabling, installed with proper electrical workmanship by a licensed electrician. Ensuring all terminations, cables and the CLP5011WSZ are restrained and supported correctly.
10AX has the ability to include multiway switching with control links where the 2AX does not.As per images below there is a size difference between the two mechanisms. This size difference shows that with the 10AX you are limited to the plates you can fit these to being 1 – 3 gang (or added to the centre of a 5-gang plate). The 10AX switch will fit into deep wall boxes and cavity walls.The 2AX does not have this limitation and can fit 1 – 6 gang plates. It is also not as deep as the 10AX and can fit into most standard wall boxes. The 10AX switch will fit into deep wall boxes and cavity walls.2AX in Bluetooth is unable to have schedules set and the 10AX in Bluetooth can.As per the load tables the 10AX can handle larger loads when compared to the 2AX.
When setting up Google home and voice control make sure that any changes that are made to devices in Wiser by SE in the naming of mechs or adding/removing items are done on the device that the speaker is linked within google home. Making sure to refresh the Google Home App after the changes are made in Wiser by SE.
The changes will not be recognized If they are done on a device that is not the creator of the Home within the Google Home App that is linked with the voice control speaker. This can be solved by having the creator refresh his Google Home.
Note: Only one Wiser by SE account should be linked with Google home per household. This person should then create the home within Google Home and add members to this home. If more than one Wiser by SE account in the same home is linked to Google Home this can create ‘doubles’ of the Wiser devices within the Google Home App.
Position as such so that there are not too many walls between the window/door sensor and so it is near to a mains powered device (ie a dimmer) or gateway.
Take care that there are no metal plates in the line of sight between the window/door sensor and the nearest mains powered device or gateway
The window/door sensor should be installed in that way, that the front of the sensor part is directed towards a nearby mains powered device or gateway.
The distance between the window/door sensor and the nearest mains powered device or gateway should be as short as possible when the window or door is closed.
Be aware, that the distance between the sensor part and magnet part could be up to 34mm to indicate "OPEN" depending on the material that the window/door sensor is installed on. It is recommended to perform some tests before you fix the final installation.
Go to your Home Settings and ensure your Home Location is set correctly.
If you have the schedule set for Sunrise and/or Sunset, the on and off times will vary throughout the year in line with the astronomical times.
For BLE devices, you can go into your device Setting and Update time & date under Time Synchronization.
If you have existing or new Bluetooth/BLE devices, the very first step is to connect your current Bluetooth/BLE device using the Wiser Room App and check if your current device firmware needs upgrading. Some devices will require a firmware update to be compatible for use with the Wiser by SE App.
When using devices in Zigbee connected to a Hub you can control your devices with any phone that supports the Wiser by SE App at the same time. The user must be logged in to an account that is a member of the home the devices are linked to.
When the devices are in BLE/Bluetooth the devices can only be controlled by one phone at a time. This is due to Bluetooth being a point to point connection and will require whoever is connected to the device to be disconnected before someone else can control it.
Note: You can’t be logged in to the App on more than one phone at a time on a single account.
Start by downloading and installing the Wiser by SE App on your device. Register an account and sign in to the Wiser by SE App.
Your installer should have sent you a redeem code or written it on the hand over card that was provided with the Wiser Hub. In the Wiser by SE App tap on the menu slide out and then tap on Home Management. On the Home Management screen, tap on Join a Home and then enter your redeem code.
Connect your Hub to your home internet router/modem via ethernet cable (recommended) and connect power to the Hub. Then connect to your phone to your home Wi-Fi.
Wiser Zigbee devices communicate with a Hub which communicates with your phone or device via the cloud. This allows for quick connections to multiple devices for control. Zigbee is a mesh system whereby all mains powered Zigbee devices will act as signal repeaters to extend wireless coverage. Bluetooth is a point to point connection where your phone connects to the device directly.
Tap a device to open its control page. On the device control page, tap the Edit icon at the top right of the screen. On the Device Details page, tap Device information, then check the Virtual ID field.
The products are the same but are either in Bluetooth mode or Zigbee out of the box. For example, the 3025CSG connected socket outlet is in Bluetooth and the 3025CSGZ connected socket will be in Zigbee mode.
This is designed to save time on install and commissioning of a Wiser system where the Hub is used. Using a default Zigbee product, means there is no need to go through the process of changing modes from BLE to Zigbee to connect to the Wiser Hub.
Auto Scan - scans for both Bluetooth, if this is enabled, and Zigbee devices in pairing mode to add to the App. This can be used to add multiple devices at once with Zigbee. It is not recommended to use this with Bluetooth/BLE as they should be added individually.Add manually without hub – search for Bluetooth devices in pairing modeAdd manually with hub – search for Zigbee devices in pairing mode
After a device is factory reset, the device will be greyed out in the App, labelled as ‘device offline’ and unable to be controlled. This device will have to be removed from the App and then re-added to function.
Remove and restore the device to its factory default settings by using the Edit/Pencil icon on the top right of the Blind Controller’s Control panel in Wiser by SE App. After the device is removed, commission the device again by following the instructions in the App to add a device and the UI sync issue should no longer be an issue. Ensure to set the run time in the Blind Controller settings to match the run time needed for the blind/shutter to fully open or close.
The Wiser by SE App supports both BLE and Zigbee devices.
If you have BLE devices you should add these by selecting ‘Without Hub’ option and then select the devices you are adding.
All Zigbee devices can only be added with the ‘With Hub’ option.
Check if you have changed the device/s from BLE to Zigbee mode. Once the mode is changed, the device will lose connection and require manual deletion.
Zigbee – Check that your router, device and Hub are powered. If you are not connected to the local WiFi associated with the Hub you will also need to check if your router and hub are still connected to the internet.
BLE – Check if you are in range of the device and does the device still have power