Standard Series Twin Switch Socket Outlet 250V, 10A, Large Format Size | White Electric

Issue:
Wha happens if you feed 230vac into an 480vac Altviar ATV drive to run a 230vac motor?

Product Line:
Altivar ATV61, ATV71, ATV312, ATV212 ATV32

Environment:
All

Cause:
They ordered the wrong drive with 480vac they need a 230vac drive can they use the 480vac to run the 230v motor?

Resolution:
No you will need to order the correct drive to match the motor amps, hp and application.

The TCSEGPA23F14F can be used with the M580 CPU and NOC modules as well as the NOE module for the M340 CPU. For the Premium PLC, it can be used with an ETY module or embedded CPU port. Note, it cannot be used with a TSXETC101.

Issue:
What are the feeder circuit requirements for an EV Charging station?

Product Line:
PTEVC - ELECTRICAL VEHICLE

Resolution:
The EVlink series of Level 2 charging station require a 40A, non-GFI type breaker for each charging outlet.  #8 wire is required (L1, L2, and GND).  For dual outlet charging stations, two 40A non-GFI breakers will be required (one for each charging outlet).  A neutral connection is not required for EVlink stations.
A 40A circuit breaker is required as the continuous output current from the charging station can be as high as 30A. 
The wiring diagram for a single outlet charging station is shown in the figure below.

No, it is not possible to upgrade the firmware of the Flair fault indication device at site

The alternative replacement for NS630H with STR23SE trip unit is the new offer Compact NSX new Generation C63H32D630.

C63H32D630

Circuit breaker, ComPacT NSX630H, 70kA/415VAC, 3 poles, MicroLogic 2.3 trip unit 630A

Issue:
Customer wants to know when the LH4N soft starts became obsolete

Product line:
LH4, LH4N

Environment:
All models

Cause:
Obsolete

Resolution:
The LH4N became obsolete in January 2005.  The current replacement product for form, fit and function is the ATS01 soft start series.  Customers should still review the product ratings and dimensions before ordering. 
The Installation Manuals for the LH4N and the ATS01 are attached. 
 

Issue:
The application of the vinyl skin to EVlink residential units.

Product Line:
PTEVC - Electric Vehicles

Resolution: 
The video below highlights the application process.

Issue:
What is the warranty period for EVlink electric vehicle charging stations

Product Line:
PTEVC - ELECTRICAL VEHICLE

Resolution:
The EVlink stations are covered by an 18 month warranty as described in section 12 of the Schneider Electric Terms and Conditions of Sale. These can be reviewed here .
This warranty does not cover the consumable items of the EV station, namely the J1772 cable (EVCABLER) or the cable dock (EVCABLEDOCK).

Issue:
230V single-phase input enclosed drive for a three-phase motor product selection

Product Line:
ATV61/71

Environment:
Irrigation Field Drive
 
Cause:
None

Resolution:
Schneider Electric provides a solution for single phase input, running a three phase motor with the Irrigation Field Drive.  
Specific information can be found in the Altivar 61/71 Field Drive manual number 30072-454-01


 

Issue:  
Is the ATS23 obsolete?
 
Product Line: 
 ATS23
 
Environment:
 All
 
Cause:  
N/A
 
Resolution:  
 ATS23 became obsolete in August of 2003.  The current replacement is the ATS48.  There are some differences that should be reviewed by the customer such as wiring, dimensions and ratings. 
 

Issue:
Checking on the DC current contact ratings for the CAD50, CAD32, CAD503,  CAD323,  CAD506, and  CAD326 relay.

Product Line:
CAD Industrial Relays

Environment:
Relays and Timers

Resolution:
Inductive:
125V DC - 0.55 Amps make and break, 2.5 Amps cont.
250V DC - 0.27 Amps make and break, 2.5 amps cont.
600V DC - 0.10 Amps make and break, 2.5 Amps cont.

Please see attached Visio and CAD for Dafligateway2 (5502CDGP230)

Dimension wise - 8 module vs 6 modules wides

Built in DALI PS - Separate vs Build in dali power supply

C-Bus Current draw 32mA vs 20 mA

Dali Compatible Vs Dali2 Compliance…

 

Issue:
480Vac Drive compatibility with a 240Vac motor

Product Line:
All drives that range from 400/480Vac

Environment:
All serial numbers for units that range from 400/480Vac

Cause:
Drive voltage range does not match motor nameplate data.

Resolution:
A higher voltage rated drive can be used on a lower voltage rated motor, but it is not recommended because the drive will generate voltage spikes at very high levels which could slowly damage the drive.
If doing so, it is recommended that a sine wave filter be added on the drive output to reduce those voltage spikes.

Issue:
Using an ATV12 drive on 230vac 1 phase input and getting 230vac 3 phase output.

Product Line:
Altivar 12

Environment:
All

Cause:
Needs to feed the drive 1 phase input and have 3 phase voltage coming out of the drive.

Resolution:
The ATV12 version with suffix M2 is designed for 230vac single phase input and will produce a 230vac 3 phase output.
The ATV12 version with suffix M3 is not designed or rated for single phase supply.

Note that all Altivar drives are designed to control / run 3phase motors.  They are not designed for phase converter applications to power a machine that includes various loads such as contactors, transformers, relays, heaters, pilot lights etc...
 

Issue:
Start ATS01N2...LU, QN, RT without control wires.

Product Line:
Altistart 01 Soft Starters with "LU", "QN", or "RT" at the end of the part number

Environment:
All

Cause:
Need to start the Soft Starter with power up

Resolution:
Add a jumper between terminals LI+ and LI2.  This provides a continuous RUN command.  When power is supplied to the ATS01, it will immediately begin to start the motor.  Removing power will result in a freewheel stop.

 

Issue:
Part number for the replacement of the ATS01N High HP Soft Starters.

Product line:
ATS01, Altistart 01, High HP

Environment:
All models

Cause:
The launch of the ATS22 in 2011 caused the High HP units to become redundant.

Resolution:

The ATS01 High HP units were replaced with the ATS22 units.  These are functional replacements only.  The ATS01 had no overload protection, an internal power supply and simple dial adjustments.  The ATS22 will require external 120V or 230V power.  There are no dials to adjust, but the unit will need to be programmed.  See the ATS22 User Manual, document BBV51330 to review the wiring, dimensions and programming.  See the attached file.

ATS01N230LY - 32A rated.  Replaced by ATS22D32S6U
ATS01N244LY - 44A rated.  Replaced by ATS22D47S6U
ATS01N272LY - 72A rated.  Replaced by ATS22D75S6U
ATS01N285LY - 85A rated.  Replaced by ATS22D88S6U

 

Issue:
ATV12 Panel mount configuration for voltage code F1
 
Product Line:
ATV12 series drives
 
Environment:
All ATV12 drives with F1 voltage code (120V single phase input, 230V three phase output)
 
Cause:
Information not available in current literature
 
Resolution:
The ATV12P***** series drives are not available with voltage code F1 for single phase 120VAC INPUT and 230V 3 phase Output.

Issue:
Identifying the spacer part number for use with a LC*D, GV2AF3, and GV2 device combination

Product Line:
Contactors and Starters IEC

Environment:
Tesys D contactors and GV manual starters

Cause:
Spacer required

Resolution:
Compensation plate catalog number GV1F03, requires 2 pieces snap together.

Issue:
Electric vehicle charging station is making a humming or buzzing noise. Is that normal? Can it be fixed?

Product Line:
EVlink Electric Vehicle Charging Stations (EVSE)

Resolution:
The source of the humming or buzzing noise is likely the electrical contactor. The most common cause is a small amount of debris or dust on the mechanism of the contactor causing the movable portion to not seat perfectly and vibrate.  This is not uncommon for unsealed contactor products. Cleaning the contactor can be performed by a qualified person working on the equipment in a de-energized state with Isopropyl alcohol or compressed air.
The buzzing or humming sound may clear itself over time and does not prevent proper charging of the connected EV.

Issue:
Application

Product Line:
EVSE

Resolution:
EVRFIDKF10 was the catalog number for a pack of ten RFID authentication cards. These cards were used for EV230WSRR, EV230PSRR, and EV230PDRR stations.
These cards are no longer available from Schneider Electric.
The cards used are part number KC-26X manufactured by Keri Systems and are still available through their distribution channels.
Cards are programmed using the EVRFIDHP handheld programmer.

Issue:
Product design features

Product Line:
General Duty Safety Switches

Resolution:
Most general duty switches are suitable for use as service equipment when equipped with a factory or field installed neutral assembly or a field installed service grounding kit.
NOTES:
1) The following general duty safety switches DO NOT have solid neutral assemblies that can be used in the switch: DU321, DU321RB, DU322, DU322RB, and DU325. If a neutral is required, consider using a heavy duty switch.
2) If the switch is older and already installed, CHECK the wiring diagram to see if it shows a solid neutral assembly or service/equipment ground kit part number. If NOT, then it doesn't allow or have a solid neutral or ground kit that can be installed.

Issue:
Customer is looking for UL or cUL file information.

Product Line:
PTEVC - Electric Vehicle Systems

Resolution: 
Level 2, 208Y/240 V stations are UL/cUL listed under File Number E338176.
Level 3, DC fast chargers are UL/cUL listed under File Number E474462.

Yes installer can update the firmware of the device in the field

1. without disconnecting any connections
2. without removing the unit from the switchboard

A USB device port is provided on the front cover of the device as a power source.

Using Space logic C-Bus Commission software > 

 

Issue:
Gasket inside of EVlink charging handle is loose or damaged. 

Product Line:
EVlink Electric Vehicle Charging Stations

Resolution:
The gasket can be removed and discarded.  Please review the attached instructions.

Issue:
Product features

Product Line:
Load Center Ground Bars

Resolution:
The terminals provided on the PK3GTA through PK27GTA ground bars will accept the following:
NOTES:
1) The ground bars will accept either solid or stranded type wires. 
2) As shown below the PK ground bars will accept Mutiple wires for certain sizes.
3) ONLY the PK27GTA comes standard with one lug that mounts to the TOP of the ground bar and will accept (1) #6 - 2/0 Cu/Al wire

Wire Sizes for ALL the PK3GTA through PK27GTA ground bars: 
(1) #14 - #4 CU / AL  
(2) #14 CU wires
(2) # 12 CU / AL wires
(2) #10 AL wires 

Torque requirements:
Wire range                             Torque LB-IN
(1) #4 CU / AL                            35
(1) #6 CU / AL                            35
(1) #8 CU / AL                            25
(1) #10 - 14 CU, #10 - 12 AL     20 
(2) #14 CU                                 25
(2) #12 CU / AL                          25
(2) #10 AL                                  25

SEE THE ATTACHMENT FOR THE DIMENSIONAL INFORMATION FOR THE GROUND BARS.

 

Issue:
Obsolete AD module power supply for Micrologic

Product Line:
Circuit Breakers

Resolution:
These are now obsolete; information for installed base only

  The following are the catalog numbers of the obsolete power supplies. All produce a 24 Vdc output. 

Cat. No.	Input	Output
685823	24–30 Vdc	24 VDC, 1 A (all have this same output)
685824	48–60 Vdc
685825	100–125 Vdc
685826	110–130 Vac
685827	200–240 Vac
685829	380–415 Vac

See instruction bulletin, S1A80373.
As an example, this is a picture of the 685826.

Issue:
How to program the RFID enabled EV Charging stations.

Product Line:
PTEVC - ELECTRICAL VEHICLE

Resolution:
Programming any of the RFID enabled EVlink charging stations requires the EVRFIDHP (handheld programmer) and EVRFIDKF10 (RFID cards - pack of 10 - now obsolete).
See FA252921 for replacement information for the EVRFIDKF10.


The instructions for programming the RFID cards into the station are attached.

 

Issue:
Product Design Feature

Product Line:
General Duty Safety Switches

Resolution:
Lock OFF:
Provision to padlock the operating handle in the OFF position is standard on all general duty safety switches.

Lock ON:
There are NO provisions available, either factory or field modified, on ANY Series E or prior design series.
There are provisions to padlock the handle in the ON position provided on Series F switches (field modification required). This will be subject to local code regulations - consult local authorities for interpretation. On Series F switches, the lockplate on the side of the switch next to the operating handle will have a small center punch mark towards the top of the lockplate. This center punch mark may be drilled out in the field to accommodate a padlock.
NOTE:  Drilling a hole in the painted steel lockplate will expose unpainted steel, which should be treated (or touched up) with paint. Square D does offer the gray (ANSI 49) paint in a spray can, catalog number PK49SP. 

 

The replacement for Sarel 87903 is NSYCVF300M230PF

NSYCVF300M230PF 
ClimaSys forced vent. IP54, 300m3/h, 230V, with outlet grille and filter G2

 

The new generation programmable time switches (CCT15720, CCT15721, CCT15722, CTT15723, CCT15850, CCT15851,CCT15852, CCT15853, CCT16650 and CCT15652) integrate the O-crossing technique. This is an electronic procedure enabling the circuit to be opened at zero current, which enables the electromechanical contact to be operated off-load.

This is used to avoid the inrush currents of certain loads, particularly lighting.

This solution involves a low leakage current traveling through the electronics which generates residual voltage at the contact terminals, even when open. This can cause problems when very low loads (small relays, LEDs, etc.) are operated, as the receiver may be "held on" by this spurious voltage. 

Note:
For this type of application (low load), a conventional electromechanical programmable time switch should be used.

Issue: 
Can the TeSys D line be used to control DC loads? 

Product Line:
Tesys D contactors

Environment:
Products sold and used in the United States
 
Cause:
 DC power circuit
 
Resolution:
 
Yes, 75 VDC (125 VDC for D115 & D150) per pole which means that through a four pole device breaking 300 VDC is possible by wiring all four power poles in series. However, be aware that the device current ratings will differ according to the number of poles in series and the type of application.

Devices are suitable but not UL Listed for DC applications.

More information on their DC ratings can be found in the current TeSys Motor Control and Protection Compentns catalog: https://www.schneider-electric.us/en/download/document/MKTED210011EN/


 

Issue:
Tesys D SCCR

Product Line:
Contactors and Overload Relays

Environment:
TeSys™ D Contactors and Overload Relays
 
Resolution:
The contactors have a stand alone withstand rating that has been established by UL and is based on the maximum horsepower rating for a given device. However, only combination type starters are supplied with short circuit protective devices having a short circuit current rating.

They are as follows:
Horsepower SCCR (A)

0 thru 1 1,000
1 thru 50 5,000
51 thru 200 10,000
201 thru 400 18,000
401 thru 600 30,000
601 thru 900 42,000
901 thru 1600 85,000
1601+ 100,000

Issue:
Identifying interlocks to field assemble a reversing contactor

Product Line:
IEC contactors and starters

Environment:
Products sold and used in the United States

Cause:
Field assembling a reversing IEC contactor

Resolution:
Use the LAD9R1V kit for mechanical and electrical interlocking or use the LAD9R1 kit for mechanical interlocking without electrical interlocking. Both include power connections


 

Issue:
User is trying to connect PC Computer to Clipsal C-Bus system through RS232 PC Interface PCI device.  The user cannot establish a connection or open the network.

Product Line:
Clipsal C-bus (SLC series US model)

Environment:
C-Bus Toolkit

Cause:
Most PC's today do not have built in RS-232 ports.  The PC must use a USB to RS-232 adaptor device or cable.    It has been our experience that some of these USB to RS232 adaptors work better than others.  The reasons for these differences is typically driver related.  

Also, it has been our experience that although a USB to serial adaptor may be known to work on one piece of equipment, it may not work on the C-Bus PCI.   For example, we have seen some adaptors successfully connect to a Powerlink G3 controller and then fail to connect to a C-Bus RS-232 PCI.   

Resolution:
It is suggested to try a USB-to-serial adaptor that is known to work with C-Bus.  Below is a list of adaptors that we had successful experiences with C-Bus RS-232 PCI device.  

Date of Functional Verification:  16May2014
Manufacturer:  Gigaware
Product Name:  6ft USB-A to Serial Cable
Product Model Number:  2603487
Purchase Date:  15May2014 from RadioShack, $25
Computer used with:   HP Laptop running Windows 7 64-bit


An alternative resolution would be to use a different device to access the C-Bus Network such as any of the following:  
USB PC Interface SLC5500PCU
Pascal Automation Controller SLC5500PACA
Ethernet Network Interface SLC5500CN2
Mark II Black and White Touch Screens
 

Issue:
Trying clarify the jumper options for the NSYTRP24D terminal block.

Product Line:
Linergy TR Screw terminal blocks.

Environment:
Linergy TR NSYTRP24D,NSYTRP24DBL, NSYTRAL22,NSYTRAL23,NSYTRAL24,NSYTRAL25,NSYTRAL210,NSYTRAL220,NSYTRAL24R,

Cause:
To clarify all of the jumpers available for the NSYTRP24D and NSYTRP24DBL TERMINAL BLOCKS.

Resolution:
All of the jumpers for this terminal block is found on page 64 in the LINERGY CATALOG 9080CT1301.
NSYTRAL22,NSYTRAL23,NSYTRAL24,NSYTRAL25,NSYTRAL210,NSYTRAL220,NSYTRAL24R,

Issue:
Change the carrier switching frequency in an ATV66 drive

Product Line:
Altivar ATV66

Environment:
All

Cause:
Needs to change the switching frequency because of motor noise.

Resolution:
The only way to change carrier frequency is to go from CT or VT to VTLN or NOLD in menu 7.13.
There is no separate parameter available for switching frequency adjustment.
Refer to the ATV66 user manual VD0C06S305C  page 61.


CTA-ID : 2018068

Issue:
Where is the date code label located on the EVlink charging station?

Product Line:
PTEVC - ELECTRICAL VEHICLE

Environment:
EVlink charging stations

Cause:
How to locate the date code label on a EVlink charging station.

Resolution:
EVlink date code information is located on a label on the exterior of EVlink products.
The date code will begin with a year code, such as 11, 12, 13, etc.
For outdoor products, this may require removal of the decorative cover.

Indoor Residential Label (Date Code in Red Box)



Outdoor Label (Date Code in Red Box)



 

Issue:
Push button operator on the XACA201 may get damaged and need replacement

Product Line:
Pendant Stations

Environment:
XACA Pendants

Resolution:
XACA921 is up arrow and XACA922 is the down arrow.

Issue:
Coil Voltage suffixes for Tesys D contactors LC*D 09/38

Product Line:
IEC Contactors and Starters

Environment:
Tesys D contactors

Cause:
Selection

Resolution:
The following lists the more common voltage suffix codes for these product lines.  For a more comprehensive list and to determine compatibility with a given product, refer to the catalog below.

AC Volts ___Code     AC Volts ___Code
12 ___ J7                   208 ___ LE7
21 ___ Z7                   220 ___ M7
24 ___ B7                  230 ___ P7
32 ___ C7                  240 ___ U7
36 ___ CC7               277 ___ W7
42 ___ D7                  380 ___ Q7
48 ___ E7                   400 ___ V7
60 ___ EE7                415 ___ N7
100 ___ K7                440 ___ R7
110 ___ F7                480 ___ T7
115 ___ FE7              575 ___ SC7
120 ___ G7                600 ___ X7
127 ___ FC7              690 ___ Y7
200 ___ L7                
               
Standard Coil                Low Consumption
DC Volts ___Code          DC Volts ___Code
12 ___ JD                           5 ___ AL
24 ___ BD                         12 ___ JL
36 ___ CD                         20 ___ ZL
48 ___ ED                         24 ___ BL
60 ___ ND                         48 ___ EL
72 ___ SD                         72 ___ SL
110 ___ FD                       96 ___ DL
125 ___ GD                     110 ___ FL
220 ___ MD                    220 ___ ML
250 ___ UD                     250 ___ UL
440 ___ RD                

Issue:
LH4N availability

Product Line:
LH4N

Environment:
All models and all serial numbers

Cause:
Customer was looking for purchasing the LH4N112RT7.

Resolution:
No, the LH4N soft starter is obsolete. Please replace with the appropriate ATS01 or ATS22 soft starter. Consider application needs and features of currently-offered products.


 

Issue: 
Running a 230V motor with an 480V Altivar drive and supply.

Product Line:
All 480 Volt Altivar drives.

Environment:
All models rated for 480V input and output, All serial numbers.

Cause: 
Incompatible motor/drive selection made

Resolution:
It is not recommended to operate a 208/230V motor from a 480V drive.   It is possible if certain conditions are met to do so temporarily however it is strongly advised that the correct voltage drive/motor be installed.  

A 230V motor requires roughly twice as much current as a 460V motor to produce the same amount of horsepower and this can exceed the rating of the 480V drive.   Also, you must set the rated motor voltage in the drive to match the actual rated voltage of the motor.  Refer to the programming manual for your particular drive for instructions to change this parameter.  Also, be aware that the output of the drive is not a true sine wave.  It is a pulse width modulated signal generated by the IGBTs and each of these pulses will be at the voltage of the DC bus.  On a 230V drive the DC bus voltage is typically around 325 VDC.  On a 480V drive this voltage is typically around 680VDC.  This increased voltage may cause damage to your motor.  If a 480V drive must be used on a 230V motor temporarily, a 5% load reactor should be placed between the output of the drive and the motor to help reduce this voltage.  In all cases it is advised to replace the motor or drive as needed to a selection that is compatible.   Note that a 480V drive can not operate with 230V input so if 480V supply is all that is available then the drive must be rated for 480V.  In this situation it would be best to replace the motor with one rated for 460V.

 

Issue:
Customer is looking for replacement parts for EVlink stations

Product Line:
PTEVC - ELectric Vehicle

Resolution: 
For EVlink Level 2 charging stations, EV230XXXX, the following parts are available;
EVCABLER - Replacement J1772 charging cable

EVCABLEDOCK - Replacement cable dock/hanger (cable not included)

Issue:
AC coil replacement for CAD32 and CAD50

Product Line:
Relays

Environment:
Tesys CAD Control Relays

Cause:
Product selection

Resolution:
Volt = coil part number
12 = LXD1J7
21 = LXD1Z7
24 = LXD1B7
32 = LXD1C7
36 = LXD1CC7
42 = LXD1D7
48 = LXD1E7
60 = LXD1EE7
100 = LXD1K7
110 = LXD1F7
115 = LXD1FE7
120 = LXD1G7
127 = LXD1FC7
200 = LXD1L7
208 = LXD1LL7
220/230 = LXD1M7
230 595 21 LXD1P7
230/240 = LXD1U7
277 781 30 LXD1W7
380/400 = LXD1Q7
400 = LXD1V7
415 = LXD1N7
440 = LXD1R7
480 = LXD1T7
600 = LXD1X7
690 = LXD1Y7

 

Issue:
Components of  9001K2L35LRR

Product Line:
9001K and 9001SK Push Buttons

Environment:
Push Buttons and Operator Interface

Resolution:
9001K2L illuminated push button operator, 9001KM35LR LED Red 24-28Vac/dc Light module  and a 9001R7 Red cap.
 

Issue:
Coil consumption or burden for the Tesys LC1D/2D contactors from 9A - 38A

Product Line: 
Contactors and Starters - IEC

Environment:
Tesys D Contactors 

Resolution:
All AC coils for the LC1D09 through LC1D38 3-pole contactors ( including ring tongue, quick connect and spring terminal versions ) have an inrush of 70 volt-amps for either 50 or 60 Hertz applications, and a sealed value of 7 volt-amps for 50Hertz applications or 7.5 volt-amps for 60 Hertz applications.