Standard Series Flush Switches Bell Press, Bell Press illuminated | White Electric

Issue:
Set up Plus/Minus Speeds on the Altivar Process Drive.

Product Line:
Altivar Process Drive (ATV630, ATV930, ATV650, ATV950, ATV660, ATV960, ATV680, ATV980)

Environment:
All serial numbers for Altivar Process Drive

Resolution:



To Program the +/- Speeds

1. [Complete settings] [Command and Reference]
2. Set [Freq Switch Assign] rFC to [Ref Freq Channel 2] FR2
3. Set [Ref Freq Channel 2] FR2 to [Ref Frequency via DI] UPdt
4. Go to [Complete settings] [Generic functions] [+/- speed]
5. Assign [+ Speed Assign] USP
6. Assign [- Speed Assign] dSP
7. Assign [Ref Frequency Save] Str
   
   To adjust the increment of plus and minus speed, adjust the ACC and DEC. If ACC is set to 6 seconds, it will ramp 10 Hz for every second that the +speed is active (60Hz range / 6sec = 10Hz/sec).  Keep it active for 6 seconds and output will reach 60 Hz. To make +speed increase at a slower rate, increase ACC.  To make it faster, decrease ACC.  The same logic applies to -speed and DEC.
    

Reference the attached document for more information

Issue:
Cable part number to connect a PC to a drive or soft start when using SoMove or Powersuite?

Product Line:
ATV Altivar Drive ATS Altistart Soft starter

Environment:
All current products

Resolution:
TCSMCNAM3M002P:  This cable is a USB to RS485 interface cable to be used with SoMove and Powersuite.
The cable connects to the the ModBus port on the drive and a USB port on a PC. 


Note: If using this cable with SoMove, then the SoMove software must be installed on your PC prior to plugging this cable into the USB port on the PC. The driver for this cable is now included in the core SoMove software. And it's important that your PC uses this driver as opposed to a driver that Windows would install automatically.

Issue:
ATV630 speed control with local HMI

Product Line:
Altivar ATV600 and ATV900 series drives

Environment:
All 

Cause:
The drive's speed is to be controlled by the local  HMI

Resolution:
Enter the Main Menu of the Drive. Go to Complete Settings then go to Command and Reference. In this Menu, the first parameter is Ref Freq 1 Config which is set to AI1 (Factory default), change this parameter to Ref Freq-Rmt Ter

Main Menu -> Complete Settings -> Command and Reference
-> HMI CMD to Bumpless (Default is Disabled)
-> Ref Freq 1 Config -> Ref Freq-Rmt Term
-> If Start/Stop  from Terminals and Speed control from HMI, Control Mode must be changed to Separate

Issue:
Password for the Altivar Process Drive embedded Ethernet Webserver.

Product Line:
Altivar Process Drive (ATV630, ATV930, ATV650, ATV950, ATV660, ATV960, ATV680, ATV980)
Altivar Machine Drive (ATV340 E version)

Environment:
All models and serial numbers for Altivar Process Drive
 
Cause:
Reset the password of the Embedded Ethernet Modbus TCP webserver

Resolution:
[My preferences] [Webserver]

ATV600 series Firmware < V1.5: The default User ID and password is: ADMIN  
ATV600 drives with Firmware V1.5 or higher no longer support ADMIN as a default password. The password is now unique to the drive and has to be looked up in the webserver submenu 8.7.
ATV900 series implemented the password change beginning with V2.1.
ATV340 E implemented this change with V1.6.
NOTE: The password is not shown unless the drive has an IP address assigned (either through DHCP server or fixed IP settings).
The default  User ID remains Admin (not case sensitive).

There has been an additional cyber security update to the drives that requires the default password to be changed on first connection via Ethernet (Webpage or SoMove). 
This was implemented in V3.3 for ATV600/ATV900 and in V3.2 for ATV340 E.
This enhancement means you will be required to enter the default password (available on the keypad) and then will be required to enter a new password to access the drive.
Password policies can be modified using SoMove or from the Webserver.

It is possible to disable this cybersecurity function from the keypad or via SoMove/webserver but caution should be used before doing so, since this can compromise the security of the system.

SoMove connections via the Modbus port are not impacted.
 

Issue:
Where can I buy a Compact NSX breaker?

Product Line:
Circuit Breakers

Resolution:
There are no plans for a general release of the Compact NSX breaker line in North America, since the NSX is not UL Listed to UL489 (UL 489 is the standard commonly required in the US). In the US, the PowerPacT circuit breakers should be used (PowerPacT breakers are UL, CSA, and IEC rated).

For support on these breakers, Please see the following link to Global Operations where you can select other countries:
http://www2.schneider-electric.com/sites/corporate/en/support/operations/local-operations/local-operations.page

Issue:
How to wire start/stop command to an Altivar 630 & 930 Process Drive?

Product Line:
Altivar Process Drive

Environment:
All serial numbers for Altivar Process Drive

Resolution:
2 wire control
Wiring
Maintain Contacts
Wire the run contact between terminals DI1 and 24V.

3 wire control
Wiring
Momentary Contacts
Wire Normally Closed Contacts (Stop Button) on DI1 and 24V
Wire Normally Open Contacts (Start Button) on DI2 and 24V

Programming
To alternate between 2 and 3 wire control is done in the Programming Menu
[Complete settings] [Command and Reference] [2/3-wire control] tCC

 

Issue:
Need a replacement for the Class 8839 PowerGard CPA CPC CPD 18-pulse drives?

Product Line:
PowerGard Class 8839

Environment:
All

Cause:
Replacement or new application

Resolution:
The PowerGard 18-pulse drive product line is obsolete.  The ATV680 and ATV980 product lines are the functional replacements. These are Active Front End units.

Issue:
Energy Regeneration on Altivar drives

Product Line:
Altivar Process 980 Regeneration Drive

Environment
ATV980 all serial numbers

Cause
Customer wants to regenerate energy on drive.

Resolution:
The Active Front End (AFE), Altivar Process 980 Drive system is a packaged, high-performance solution for regenerative applications. This regenerative drive is highly efficient in four-quadrant technology for speed control in both directions. The horsepower range is 150hp - 900hp.

Issue:
Activating automatic restart function on the Altivar Process drives

Product Line:
Altivar Process Drive (ATV630, ATV930, ATV650, ATV950, ATV660, ATV960, ATV680, ATV980)

Environment:
All Products of Altivar Process Drive 

Cause:
Automatic restart after fault.

Resolution:
Automatic restart will only work if the drive is being controlled from the terminal strip in 2-wire control (will not work in HMI mode or while using Serial Communication), if the fault is resettable and the run command is maintained.

Go into Complete Settings, Command and reference, and set 2 wire type to level control.
Go into Complete Settings, Error/Warning Handling, Auto fault reset, and set auto fault reset to yes.
The drive will attempt to reset the fault for the length of time programmed in the Fault Reset Time parameter (default is 5 minutes) as long as the run command remains present on the drive.

It is also advisable to activate to Catch on the Fly in case the motor is already spinning when the drive restarts. (Complete Settings -> Error/Warning Handling)


Conditions that have to be met:
Must be in 2 wire control with run command present.
The automatic restart function has to be activated.
The condition that caused fault code has to have been resolved.  

The lists of fault codes that can be cleared automatically are listed in the ATV600 Programming Manual and ATV900 Programming Manual.


 

Issue:
Altivar Process Drive permissive run set up.

Product Line:
Altivar Process Drive (ATV630, ATV930, ATV650, ATV950, ATV660, ATV960, ATV680, ATV980)

Environment:
All serial numbers for Altivar Process Drive

Resolution:
To setup a run permissive use Freewheel Stop Assignment
[Complete settings] [Generic functions] [Stop configuration] [Freewheel stop ass.] nSt

Issue:
How do I adjust/customize the main display on the Altivar Process Drive?

Product Line:
Altivar Process Drive (ATV630, ATV930, ATV650, ATV950, ATV660, ATV960, ATV680, ATV980)

Environment:
All serial numbers for Altivar Process Drive​

Resolution:



To adjust parameters on the top of the screen                               
- [My preferences] [Customization] [Param. Bar Select]   


To adjust parameters in the middle of the startup screen                               
- [My preferences] [Customization] [Display Screen Type] [MPC]   


   

Issue:
Conduit kits for the Altivar Process Drives

Product Line:
Altivar Process Drive (ATV630, ATV930)

Environment:
All serial numbers for Altivar Process Drive

Cause:
N/A

Resolution:
Frame Size 1...4

• Includes IP21 conduit kit already installed on the drive

Frame Size 5

• Includes IP21 conduit kit but not installed on the drive

Frame Size 6, 7A and 7B 
Conduit kits are not supplied and have to be ordered:

• Size 6 [ATV630D55M3, ATV630D75M3, ATV930D55M3C, ATV930D75M3C, ATV630C11N4, ATV630C13N4, ATV630C16N4, ATV930C11N4C, ATV930C13N4C, ATV930C16N4C]
  • UL type 1 and IP21: VW3A9704
• Size 7A [ATV630C22N4, ATV930C22N4(C)]
  • UL type 1: VW3A9212
  • UL type 21: VW3A9112
• Size 7B [ATV630C25N4, ATV630C31N4, ATV930C25N4C, ATV930C31N4C]
  • UL type 1 without braking unit: VW3A9213
  • UL type 1 with braking unit: VW3A9214
  • UL type 21 without braking unit: VW3A9113
  • UL type 21 with braking unit: VW3A9114

 

Issue:
The secondary fuse of the control transformer is blowing.

Product Line:
All enclosed drives

Environment:
All models and serial numbers

Cause:
Caused by short circuit to ground.  Possible loose wire or defective or damaged contactor coil.

Resolution:
Trace short circuit with ohm meter.  Replace coil if necessary.

Issue:
Motor is smaller than the available drive.

Product Line:
All Altivar (ATV) drives

Environment:
All Environments

Cause:
Motor and drive sizing does not match.  Motor is smaller HP than Drive.

Resolution:
YES.
In most cases a drive can control a motor with lower HP (and current) rating.

The motor nameplate information will have to be entered correctly to ensure proper control of the motor and that the overload protection is enabled.   
In most cases the Overload protection adjustment range is the limiting factor.  If this parameter can not be set down to the motor FLA, an external overload relay will have to be provided.
When using small motors on a larger drive the Sensorless Flux Vector motor control modes may not work well.  Changing the motor control type to linear Voltage/Frequency is usually best.
Consult the programming manual for the drive being used for details on these parameter adjustments.
If working with an enclosed drive that has full voltage bypass, the Overload Relay in the bypass circuit may need to be changed if it's OL settings can not be adjusted down to the motor FLA.

NOTE that this does not pertain to Softstarts.   Softstarts will not work well with motors that are less than 40% of their continuous current rating.

Issue:
VW3A1101 compatibility with the ATV600 and ATV900 Drives

Product Line:
ATV600 and ATV900 series

Environment:
All models, All serial numbers

Cause:
Information not available in current literature.

Resolution:
The VW3A1101 keypad is not compatible with the Altivar Process Drives. It is only compatible with ATV61, ATV71, ATV212, ATV312, and ATV32 Series Drives.

The keypad part number for ATV630 & ATV930 process drive is VW3A1111. An optional door mounting kit part number is VW3A1112.

Issue:
TCT parameter on the Altivar process drive

Product Line:
Altivar Process

Environment:
All models, All serial numbers

Cause:
Documentation

Resoultion:
Complete Settings-> Command and Reference-> 2-wire type

From the main menu, Navigate to "Complete Settings" then "Command and Reference".  From here, you can scroll down to 2/3 wire control, and if it is set to 2 wire, 2-wire control type can be found just below.

Issue:
nSt on an Altivar Process Drive.

Product Line:
Altivar Process Drive (ATV630, ATV930, ATV650, ATV950, ATV660, ATV960, ATV680, ATV980)

Environment:
All Product Lines for the Altivar Process Drive

Cause:
NST = Drive state for freewheel stop.

Resolution:
Troubleshooting tips:

• Check Freewheel Stop Assignment. [Complete settings] [Generic functions] [Stop configuration] [Freewheel stop ass.] If a digital input is assigned, check the state of that input. 
• Pushing the "STOP" key on the HMI will trigger nSt if your run command is coming from the terminal inputs.  Cycle drive power to clear it.
• If a run command is present when power is applied to the drive and tCt (2 wire type) is not set to LEL (level), nSt will be triggered.
  • Check 2 wire type [Complete settings] [Command and Reference] [2-wire type]
• If drive is in a Network setting and the parameter Control Mode [CHCF] is set to Separate or Not Separate then nSt may show until a run command is given.
• Measure 24V to COM and make sure you have 24Vdc present.
• Check 4-20mA Loss setting and see if it's set to freewheel stop.
• Check External Error Response [Complete Settings] [Error/Warning Handling [External error] and see if it's set to freewheel stop.

Issue:
Drive offer with connections to the DC bus for putting the regenerative voltage back onto the utility line

Product Line:
Altivar Process 980

Environment:
NA

Cause:
Regenerative voltage back on the utility line

Resolution:
The Process 980 product line is an Active Front End (AFE) drive for regenerative applications.

1) Concept Software – Can be used with E984-258, E984-265, E984-275, and E984-285
2) Modsoft Software – Can be used with A984-1xx, E984-24x/251/25
3) Proworx Software – Can be used with all controllers listed above.

Issue:
Tesys D SCCR

Product Line:
Contactors and Overload Relays

Environment:
TeSys™ D Contactors and Overload Relays
 
Resolution:
The contactors have a stand alone withstand rating that has been established by UL and is based on the maximum horsepower rating for a given device. However, only combination type starters are supplied with short circuit protective devices having a short circuit current rating.

They are as follows:
Horsepower SCCR (A)

0 thru 1 1,000
1 thru 50 5,000
51 thru 200 10,000
201 thru 400 18,000
401 thru 600 30,000
601 thru 900 42,000
901 thru 1600 85,000
1601+ 100,000

Issue

Using the 940-1524 Smart Signaling Cable and UPS Interface Extension Cables


Product Line

• UPS Interface Cables
  • 940-0024 Smart Signaling Cable
  • AP9825 Isolated Extension Cable

Environment

• Enviromments where cable lengths beyond 15ft are required
• UPS models that utilize 940-0024 cable and have a DB-9 style serial port

Cause

The 940-1524 cable is included with all rack-mounted and T (208VAC) versions of Smart-UPS with the prefix SU, SUA, SURT, SURTA, and SUM. It is a 15 feet long Smart signaling cable and it replaces the standard 940-0024 cable in rack mount applications, without the need of an additional 940-1500 extension cable to achieve longer lengths. The 940-1524 is not an extension cable. For any application other than rack mount, a single 940-1500 cable should be used in conjunction with a 940-0024. In rare cases, and only in rack environments, it is permissible to use a single 940-1500 with a 940-1524.

The 15 foot black smart cable (940-1524) ships only in rack mount units and has also been included in some other products (SU1400XLTNET, SU2200XLTNET, SU3000TNET, SU5000T, SUA1000RM2U, SUA1500RM2U, SUA750RM1U). It was designed to be long enough to allow a UPS to be installed in the bottom of a rack with the server running PowerChute Plus/PowerChute Business Edition automatic shutdown software installed at the top of the rack or in another rack.


Resolution

APC by Schneider Electric discourages the use of long serial cables due to the potential for signal attenuation and inter-system ground noise. In racks however, these problems are minimized by proper grounding and the fact that the straight line distance between the server and the UPS is usually only a few feet. Because these same favorable traits are not typically present outside the rack environment, the 940-1524 cable is not included in tower (standard) units (except in the 208V models listed above).

In non-rack situations, a standard 2 meter cable (e.g. 940-0024) and a single 940-1500 cable should be used. The 940-1500 cable (available as AP9815) provides superior shielding, better insulation, heavier conductors and more noise filtering circuitry than our standard cables to ensure minimal attenuation and noise interference. In rare situations, and then only in rack environments, does APC recommend that you use a single 940-1500 in conjunction with a 940-1524.

The Network Enhancements division has developed an Isolated Extension Cable (IEC), APC part number AP9825 which converts serial RS-232 signaling and places it on category 5 twisted pair wiring, thus allowing up to 100 meters (328 ft.) of total cable length. The AP9825 can be purchased through APC by Schneider Electric or through your APC by Schneider Electric reseller.
 

Issue:
How do I setup the Altivar Process Drive to communicate over Modbus over Ethernet (TCP)?

Product Line:
Altivar Process Drive (ATV630, ATV930, ATV650, ATV950, ATV660, ATV960, ATV680, ATV980)

Environment:
All serial numbers 

Cause:
Need to connect to the drive and communicate over Modbus

Resolution:

Setting up Modbus TCP on the Drive
EDS Files

• Download and import Modbus Ethernet EDS files
  • ​Ethernet Embedded: http://www.schneider-electric.com/en/download/document/ATV600_Ethernet_Embedded_EDS/
  • Ethernet Embedded: http://www.schneider-electric.com/en/download/document/ATV900_Ethernet_Embedded_EDS/

Basic Settings

• Program Communication Settings:
  • ​[Communication] [Comm parameters] [Ethernet Embd] Config submenu
    • [IP Mode Ether. Embd]
    • [IP address]
    • [Mask]
    • [Gateway]
  • ​​​Setting up a Modbus Address
    • [Communication] [Comm parameters] [Modbus SL] [Modbus Fieldbus]
      • ​[Modbus Address]
      • [Bd.RateModbus]
      • [Modbus Format]
      • [Modbus Timeout]​​​
  • • To read/write directly to individual 4x registers you will need to set a Modbus Address in the drive. 
      • The Modbus Address should match your Unit ID on PLC (Typically that is Unit ID of 1)
    • When using the IO scanner input/output tables you will need to use a Unit ID of 255
      • Set [Modbus Address] to 0
      • Configure IO Scanner Input/Output Table
      • FA294735:How do I access the Com Scanner Input and Output tables on the Altivar Process Drive?
• Remember to Power Cycle the Drive after any communication changes
• Programming Command Settings:
  • [Complete settings] [Command and Reference]
    • ​For command speed from Network, program:
      • [Ref Freq 1 Config] Fr1 - Set to [Embedded Ethernet] Eth
      • [Ref 1B switching] rCb - Set to [Ref Freq Channel 1] Fr1
      • [Control Mode] CHCF - Set to [Not separ.] SIM
    • ​​Video: Setting an Auto/Manual or Reference Switching on the Altivar Process Drives
      • https://www.schneider-electric.com/en/faqs/FA294131/
• Program Communication Settings (from SoMove)
  • ​​[Parameters List] [Fieldbus] [Modbus TCP/Ethernt IP]
  • Configure Drive Protocol (ATV900)
    • Ethernet Protocol - Set to Modbus TCP

Commanding the Drive

• Using IO Profile characteristics:
  • [Complete Settings] [Command and Reference] [Control Mode] - Set to "IO"
  • Command Word - 8501
  • 16 bit word (Bit 0, 1, 2..... 15)
  • Start/Stop must turn on bit 0 (first bit)
    • Write a 1 to start
    • Write a 0 to stop
  • Bit 1 to 15 are assignable to other drive functions like Fault Reset
  • Speed Reference
  • Speed Reference Word:
    • 8502 (Hz) and 8602 (rpm)
• Using CIA402 (DriveCom Profile) characteristics:
  • Works with all assemblies
  • [Control Mode] to [Not separ.] or [Separate]
  • Command Word - 8501
  • No 16 bit word
  • Start/Stop​
    • Drive will display nSt on top left corner.
    • A sequence of values must be written to the drive:
      • 6, 7 and 15 decimal values
      • Toggle between 7 and 15 to start and stop
  • Speed Reference
    • Speed Reference Word:
      • 8502 (Hz) and 8602 (rpm)

Related FAQ: 
FA316343: How do I troubleshoot an Altivar Process Drive that would not connect to a Modbus over Ethernet (Modbus TCP) network?


 

Product Line:
Circuit Breaker Accessories
PowerPact L

Environment:
Electrical Distribution Equipment

Resolution:
The S32598 handle can be marked Type 12, and it is in UL file E103955, volume 3, section 8.
 

Inquiry:
For Masterpact Aux. switches, please explain what is meant by ``Standard 10mA/24V minimum load `` and ``Low Level   1mA/4V minimum load``
What are the ratings of the Masterpact NW standard and low-level auxiliary contacts?

Product Line:
Masterpact NW

Resolution:
This means that the standard switch will not reliably operate at less than 24V and 10mA, and the Low Level switch will not operate reliably at less than 1mA and 4V.
The maximum current at specific voltages is specified in the table below.



 

Issue:
Power lost to EVlink charging station.

Product Line:
PTEVC - Electric Vehicle Systems

Environment:
Installed chargers during operation

Cause:
Power loss to station

Resolution: 
No, it will not. A contactor in the charging station will open when the power is lost.  It will not close again until the utility power is restored and the vehicle requests charge.  

Issue:
replacement contact/diaphragm kit for 9013GHG2

Product Line: 
Pressure, Vaccum and Float Switches

Environment:
9013 Float Switches

Resolution:
9998PC205 is the contacts only for All 9013 GHG except with Forms H( NO and NC) and R (Reverse action). ONLY means alone and that no other parts are included.

The Diaphragm assy would be part number 9998PC208. The diaphram is a mechanical acutating mechanism which has no electrical components in it as it is shipped.