Wiser Energy IP communication Module

Wiser Link has been discontinued replaced by Wiser Energy and Power Tag
See attached Power tag selection guide
For the Wiser  ( EER72600) MIP you will need a power supply of 230V AC and you will need a RJ45 cable to connect to the Modem in the house. 


For further information please visit :https://www.clipsal.com/search?q=WISER%20ENERGY
https://www.clipsal.com/wiserenergy

 

Yes we have our Wiser Energy range which utilizes our PowerTag system.
For this system to operate you need a Wiser communication module (EER72600) as well as the appropriate PowerTags for your RCD/ Circuit Breakers.

More information can be found at https://www.clipsal.com/wiserenergy?backto=%2Fsearch%3Ftype%3Dpage%26q%3Dwiser

Issue:
It is suspected that the Wiser Thermostat temperature measurement values are not correct.  Is it possible to calibrate the Wiser thermostat temperature?

Product Line:
Wiser Home Management System United States or Canada models only
EER56000, EER56100, EER58000

Environment:
Residential, United States or Canada

Cause:
Any concern that the Wiser Thermostat temperature is not accurate should be confirmed by placing another thermostat or other temperature measurement device near the Wiser thermostat and comparing the temperature values.  

Resolution:
The thermostats have a temperature calibration function that allows the user to set an offset value several degrees.  The owner of the thermostat can program an offset value to make adjust the thermostat temperature measurement to match the measurement of another device.  Play the appropriate video below to see how to  program the temperature offset value.

Wiser Thermostat EER56000 and EER56100 Temperature Calibration


Wiser Thermostat EER58000 Temperature Calibration

Issue:

Issue:
The energy graph on wiserenergy.com does not show data for everyday.   Some days have no data.

Product Line:
Wiser Home Management System (version 1 EER series USA model only)

Environment:
Wiser Home Management System (version 1 EER series USA model only)

Cause: Resolution:

Issue:
Wiser thermostat display screen color is wrong.  It was always green and now it is something different.
How do I change screeb color on Wiser thermostat?

Product Line:
Wiser Home Management System
EER56000,  EER56100

Environment:
Residential Home USA model only
https://www.wiserenergy.com

Cause:
The EER56000 and EER56100 thermostats have a display screen with variable color backlight.  The normal factory default backlight is a bright green.   This color can be changed through a setting under the a Temp Menu -> More  -> Backlight.  The color of the screen is set by a number 1 to 99 where 1 is red, 20 to 30 is green, 40 is blue-green, 50 to 60 is blue, 90 is purple.  

The thermostat has 4 Demand Response levels: Low, Medium, High, and Critical.   Unless it has been commanded by the utility company to be at a higher Demand Response Level, then the thermostat will be at the default Low level with a default color of 31 (green).   A limited number EER56000 thermostats were sold into accounts involving Demand Response programs with utility companies in 2013 to 2015 time frame.  It is very unlikely that the color display change is caused by a Demand Response event, but check with the Wiser Home Management Applications Engineering team to verify.

A possible cause of display screen color change is a defective backlight. See Resolution area for testing instructions.

Resolution:
If you can verify that Demand Response events are possible for the installation, then the screen color could be normal.  

Test the backlight color by accessing the color adjustment screen under Temp Menu -> More  -> Backlight.  Use the wheel to adjust the color number.  If the color does not follow the normal operation where 1 is red, 20 to 30 is green, 40 is blue-green, 50 to 60 is blue, 90 is purple, then one of the backlight LEDs has burned out.  Replace thermostat under warranty if applicable and within 18 month warranty period.