Black | Side Entry Plug, 10A

Issue:
On the RP Chilled Water the top piping connections have one pipe for the return plumbed to the top, but no supply pipe connection, is this normal?
 
Product line:
ACRP50x
 
Environment:
Data Center Cooling
 
Cause:
 
Resolution:
Yes this is normal. In the crating of each unit will be two long extension pipes that is field installed and insulated. If you need more clearance, it is suggested to use the flex pipe kit.







 

The part number of the replacement cartridge is 940PM.

Some of the key features are:

• Removable modules allow quick replacement without the need to disconnect wiring. 
• Provides overvoltage protection.
• Visual indication when overloaded and replacement required
• Fast and easy installation.
• Auxiliary contact options for remote monitoring.

For further information please visit https://www.clipsal.com/Trade/Products/Switchboards-Circuit-Protection/Residential/Overvoltage-Protection

 


 





 

Issue

The date and time on my Network Management Card is incorrect after modifying Daylight Saving Time (DST) is configured.

 

Product Line

• Network Management Card 1 (NMC1) - AP9617, AP9618, AP9619

Devices with an embedded Network Management Card 1 include (but are not limited to): Metered/Switched Rack PDUs (AP78XX, AP79XX), Rack Automatic Transfer Switches (AP77XX, Environmental Monitoring Units (AP9320, AP9340, Netbotz 200)
 

Environment
 

• All serial numbers
• All firmware versions

Cause

After changing daylight savings time settings, the card takes roughly 60 to 90 seconds to jump the system forward or backward 1 hour. Keep in mind the web interface is static. Reloading the page a few minutes later should reflect the new time.


Resolution

If you continue to have difficulty, try rebooting the card using the reset button on the card or using the "Reboot Management Interface" option in the web interface. This will not have an effect on the output of the device.

It is also recommended to update the network enabled device to the latest firmware found on the Software & Firmware section of the APC website.

If the problem persists, please contact APC Technical Support.

 

Issue:
Netbotz version 3.x OID data returned by SNMP GET or WALK arrives in a different order than in previous versions of Botzware.

Product Line:
NetBotz

Environment:
NetBotz version 3 SNMP

Cause:
This Affects customers who use custom SNMP clients that sort OID data by predetermined index values.

Prior to Botzware 3.1, the device's SNMP agent maintained OID data in a way that caused some OID data to be skipped prior to sending data back to the client. So even though an OID's element existed and was active on the target device, its data may never be captured by an SNMP GET or WALK query, because the OID data would be simply overlooked.

Resolution:

Botzware starting with 3.1 uses a different scheme to internally track OID data. While this resolves the problem seen in previous versions, the order in which multiple OID data is returned for an SNMP WALK query now differs from previous Botzware versions. For anyone using a fixed-indexed scheme to associate the assumed arrival order of OID data to an index value at the client, incorrect sorting at the client may occur.

Custom SNMP clients using predetermined index values to sort OID data will need to be reworked to be aware of the returned OID index value and its variable's instance for each OID.

Our new Surge arrestors come in various options for iMax20KA and iMax40KA versions .

Must have two arrestors. 1 - Active to Neutral. 2 - Neutral to Earth.
DIN Rail Overvoltage Arrestors, Overvoltage arrester with removable module,
Please see following link for more information and installation instructions for the non MEN point.
https://www.clipsal.com/Trade/search-results?q=920
https://www.clipsal.com/Trade/search-results?q=surge%20arrestor
 

Issue

Supported Ethernet network port speeds for APC Network Management Cards and devices with embedded versions of these cards.
 

• Network Management Card 1 (NMC1) - AP9617, AP9618, AP9619

• Network Management Card 2 (NMC2) - AP9630/AP9630CH, AP9631/AP9631CH, AP9635/AP9635CH

Environment
 

• All serial numbers
• All hardware versions

Cause

This article will outline the Ethernet port speed capability of the aforementioned product lines.


Resolution


APC Network Management Card 1 and 2 enabled products can be set to one of the following settings in terms of Ethernet port speed:

• Auto-negotiation
• 10 Half-Duplex
• 10 Full-Duplex
• 100 Half-Duplex
• 100 Full-Duplex

Speeds are in mbps (megabits per second).

Choosing auto-negotiation will allow the network card to connect to the network at the fastest possible speed available on the network.  If the card has difficulty in negotiating a speed with the network switch, it will choose 10 Half-Duplex.

Note: Connecting the devices mentioned in this knowledgebase  to gigabit/1000mbps network switches may still work. Some switches may support 1000/100mbps and will auto-negotiatiate. They may also the user to specifically force the port to 100mbps but are at least capable of doing so. Other switches support 10/100mbps modules/add-ons for connectivity.