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Issue:
StruxureWare and NetBotz product and license/passcode registration instructions are inaccurate.
 
Product Line:
StruxureWare Data Center Expert
StruxureWare Data Center Operation
NetBotz Appliances 
 
Environment :
License key passcodes for al StruxureWare and NetBotz products.
 
Cause:
The instructions on the Passcode redemption certificate are inaccurate.  Register.netbotz.com now redirects to dcimassets.schneider-electric.com. The old registration site on register.netbotz.com has now been migrated to our new license and entitlement site.

Resolution:
Existing register.netbotz.com logins will work on our new DCIM Assets site. Either log in with an existing account or create a new account.
After logging in, there will be one or more groups on the left hand side. Clicking on this group allows you to see all devices in that group and it allows you access to the register asset button. To redeem a passcode, you must have an asset (ie. StruxureWare Server, NetBotz appliance etc) registered.  

Note: All StruxureWare DCE Virtual Machines should be registered as AP94VMTRL Virtual Machine Trials. SFDCOBASE must be used to redeem StruxureWare Data Center Operation license keys

You can select the group and find an existing asset to which you must redeem the passcode against or you can click on the search button on the left to find the proper asset. MAC addresses may not be searchable using a separator so you may want to try without a separator as well. Once you find the correct asset, click the menu (horizontal lines to the right of the asset) and select redeem passcode. Paste or type in the passcode and hit Next, the screen should indicate what type of license key is being redeemed. Click next and you will see a new dialog box with the license key. Click "Component Details" to display the license key. Copy and paste this key into the system to which you are trying to add the license. Please be sure to omit any spaces.

Any asset with the greater than symbol displayed next to it has license keys associate with it. Click the greater than symbol to expand that asset and view any registered licenses. Clicking on a license will bring up its information. Click "Component Details" to display the license key.
If you need assistance with product and passcode registration, license key transfers, or for problems with the product registration site, please call or email your local technical support group.

 

Issue:
How do I register a passcode for NetBotz or StruxureWare?

Product Line:

• NetBotz
• StruxureWare Data Center Operation (DCO)
• StruxureWare Data Center Expert (DCE)

Environment:

• NetBotz
• StruxureWare Data Center Operation (DCO)
• StruxureWare Data Center Expert (DCE)

Cause:
When purchasing licenses for these products, you will receive a passcode and not a license key. You need to redeem the passcode against the specific product in order to get a license key.

Resolution:



After purchasing a license key for NetBotz or StruxureWare products, you will receive an e-mail or physical mail with a passcode included in it.

1) Log into the DCIM Assets website at https://dcimassets.schneider-electric.com
NOTE: If you have an existing solution that already has license keys installed, your company should already have an account.  Either have a user that has access to the account, or your local technical support assist with adding a new user to the account.

2) Once logged in, navigate to the home tab and then select the device group on the left side.

3) Select Register Asset.  
NOTE: If your asset is already registered, you can click on it to verify the asset details to ensure the MAC address and serial numbers are correct.  Skip to step 5 if your asset is already registered.

4) Depending on what type of license key you are redeeming, select either: Data Center Expert Model, NetBotz Model, or SFDCOBase (Data Center Operation).

5) To the right of the asset select the options key and then redeem passcode.

6) Enter the passcode that you received via mail or by e-mail case sensitively, including any special characters.  Select Next and then Apply.

7) Expand down the component details section using the arrow to the left of component details.

8) Copy both lines of the license key and enter into the respective interfaces.

Issue
StruxureWare Data Center Expert is not accepting my One Time passcode.

Product Line
StruxureWare Data Center Expert (DCE) StruxureWare Central (SWC)
InfraStruXure Central (ISXC)

Environment
StruxureWare Data Center Expert (all versions)
StruxureWare Central (all versions)
InfraStruXure Central (all versions)

Cause
SturuxureWare Data Center Expert requires a 64 character license key that is created at https://dcimassets.schneider-electric.com/ by combining the passcode and the Data Center Expert's MAC address.

StruxureWare Data Center Expert (DCE) does not behave as a standard trap receiver. DCE instead uses Priority Scanning to detect alarms and threshold violations. To do this, the server registers itself in a hidden field that is not visible to the user. This registration does not cause standard SNMP traps to be sent. Instead, the unit sends a simple trap that notifies the DCE server that there is an alert. Afterwards, the server scans the unit to gather specific information about the alert or alerts that may be present in the priority scanning table.

Resolution:

The Passcode you receive when purchasing a license key is not the actual license.
Below you will find instructions to convert the passcode to a license key.


1. In a web browser, navigate to https://dcimassets.schneider-electric.com
2. Log in to the site using e-mail and password (older register.netbotz.com logins should work on the new site)
3. If you have never registered, please create a profile by clicking on the blue "Not registered? Create an account" hyperlink located on the page.
4. There should be a default group with any assets already registered. Click on the group to view assets contained within.
5. To add a new server, please click on "Register Asset". To redeem a passcode against an existing server please jump to Step 7.
                    A. Select the model (type) from the drop down menu
                                                AP9465 = StruxureWare Data Center Expert Basic
                                                AP9470 = StruxureWare Data Center Expert Standard
                                                AP9475 = StruxureWare Data Center Expert Enterprise
                                                AP94VMACT = StruxureWare Data Center Expert Virtual Machine
                                                SFDCOBASE = StruxureWare Data Center Operation

                    B.    Label field can be anything you wish to call this asset for viewing purposes on this site.
                    C.    MAC address can be located within the client under Help then About
                    D.     Serial number is located on the top front of a hardware DCE server and in help and about in a VM or Data Center Operation.

6. Click Apply
7. To activate your One Time Authentication Key or Software License Key Passcode, Click the horizontal bars to the right of the asset you wish to associate it with and click "Redeem Passcode"
8. Enter the One Time Authentication Key (passcode). Then click "Next".
9. Please verify that the node count is correct then click "Apply". Note that if "Qty Avail" or Qty to Apply" is 0, this passcode would appear to have already been used.
10. You should now have a popup with all the relevant information. Click the arrow next to "Component Details" to view and copy the license key. Please note that when copying and pasting, you may have a space in the key. Please remove this space before entering the key into the asset by pasting it into a word processing application such as notepad..
11. Launch your Expert client.
12. Select System -> Server Administration Settings -> License Keys
13. Click on "Add License Key"
14. Paste the license key(s) one at a time into the popup box.