White Electric | Single Switch Socket Outlet, 250V,10A, Skirt Mount

This article goes over some common issues that one might encounter when configuring ClearSCADA Mobile and provides some basic steps to troubleshoot these issues. In addition, please familiarize yourself with ClearSCADA Mobile system requirements  to make sure your ClearSCADA Mobile runs in the  supported environment.

Connection to ClearSCADA Mobile times out or an internal error reported:

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This may be caused by the following issues:

1. The mobile device is not on the same network or routing is not implemented/configured correctly. One could check the Internet Information Server (IIS) log files which are usually located in "C:\inetpub\logs\LogFiles". The IIS logs should record connection attempts similar to below with timestamp in UTC if the mobile device is able to reach Mobile Server. Due to the way the IIS logs operate, new entries might be delayed for up to a few minutes.

To resolve this issue, make sure that mobile devices are connected to the same network as ClearSCADA Mobile if no routing is implemented. If there is routing in place, check the configuration of the router(s).

2. Incorrect connection information is provided. Make sure the connection information the mobile device is configured to follow the general format below. Depending on the situation, one either needs to specify the IP address/Name and the port of the server running ClearSCADA Mobile or the IP address/Name and the port of the router.

• <server IP or server name or URL>:port 

3. Communication ports get blocked by a firewall. Make sure the ClearSCADA Mobile port and the listening port between ClearSCADA Mobile and ClearSCADA Mobile Companion Server are both configured to allow communication. To find out what ports ClearSCADA Mobile uses check the following:

• Launch Internet Information Services (IIS) Manager on the machine hosting ClearSCADA Mobile, select ClearScadaMobile site (ClearSCADA if using ClearSCADA 2015 R1) and click on Bindings. The HTTPS port displayed in Bindings is being used for communication between mobile devices and ClearSCADA Mobile. The default port is 443 in all versions of ClearSCADA except for ClearSCADA 2015 R1. It is port 453 in ClearSCADA 2015 R1.
• Right click on the ClearSCADA Server Icon found on the machine hosting ClearSCADA Server itself, navigate to Configuration -> System Configuration -> Mobile and locate Port. This port is being used for communication between ClearSCADA Mobile and ClearSCADA Mobile Companion Server. The default port is 8008.

4. The ClearScadaMobile web-site is not running on the server. Launch Internet Information Services (IIS) Manager and make sure the ClearScadaMobile site is running as shown below.

5. Check whether the "ClearSCADA Mobile Settings Service"  (named "ClearSCADA Mobile Server" in ClearSCADA 2014 and 2013, and "ClearSCADA Web and Mobile Settings Service" in ClearSCADA 2015 R1) service is running on the machine hosting ClearSCADA Mobile. In addition, make sure the "ClearSCADA Mobile Companion Server" service is running on the machine hosting ClearSCADA Server. If ClearSCADA Mobile and ClearSCADA Server run on the same machine, both services should be present on it.

6. HTTP Activation is not installed as a part of WCF Services as per below. 

ClearSCADA Mobile Connection Port used by another application:

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An issue will arise when ClearSCADA Mobile is configured to use the same port that is already in use by another application. The default connection port for ClearScadaMobile is 443 in all versions of ClearSCADA except for ClearSCADA 2015 R1. It is port 453 in ClearSCADA 2015 R1. To check what port ClearSCADA Mobile is configured to, launch the Internet Information Services (IIS) Manager, select ClearScadaMobile site (it is called ClearSCADA in ClearSCADA 2015 R1), click Bindings and see what port is specified for HTTPS connections. If the port configured for the HTTPS connection is being used by another application, change the HTTPS port for ClearSCADA Mobile to a vacant port. Once the change to the port is made, the ClearScadaMobile site needs to be restarted. There might also be a need to reconfigure the SSL certificate for the newly assigned HTTPS port.

Mobile User not created in the ClearSCADA database:

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Make sure that users configured in ClearSCADA Mobile have also been configured in the ClearSCADA database - the user names are case sensitive and must be match. Otherwise, users will not be able to access the ClearSCADA database when logging in through ClearSCADA Mobile.

Mismatch in System Name:

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Make sure that the same System is specified in ClearSCADA Mobile Configurator and in "Server Configuration -> System Configuration -> Mobile".

Mobile Companion Server not installed (does not apply to ClearSCADA 2015 R1):

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ClearSCADA Mobile Companion Server must be installed separately from ClearSCADA Mobile except for ClearSCADA 2015 R1. ClearSCADA Mobile Companion Server must be installed on the machine hosting the ClearSCADA database which might or might not be the same machine hosting ClearSCADA Mobile. To install ClearSCADA Mobile Companion Server, run ClearSCADA Installer and select "Install ClearSCADA" as opposed to "Install ClearSCADA Mobile". Select "Modify" and locate "Mobile Companion" under "Server" group. Continue with the installation process. Once the installation is completed, check to see if the ClearSCADA Mobile Companion Server service is running.

Configuration Mismatch in Listening Ports (applies to ClearSCADA 2013 and 2014 only):

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It is possible that ClearSCADA Mobile and ClearSCADA Mobile Companion Server are configured to different listening ports which results in no communication between the two. The listening port of Mobile Companion can be checked from "ClearSCADA Configuration -> System Configuration -> Mobile -> Port".

The listening port configured in ClearSCADA Mobile can be checked as well. Go to ClearSCADA Mobile installation folder - the default directory is "C:\Program Files\Schneider Electric\ClearSCADA Mobile", go into "Server" and open up ClearScadaMobileServer.exe (with Notepad for example):

Issue:
What is the process for ordering a Masterpact NW or NT circuit breaker?

Product Line:
Circuit Breakers

Resolution:
Masterpact circuit breakers cannot be ordered by catalog number.  A Schneider distributor or sales office must enter the order via the online product selector in My Schneider, SE Advantage, or Quote to Cash.
Information they need includes the certification standard (UL, ANSI, IEC), fixed or drawout, ampacity, AIR required, trip unit functions or type, accessories, connectors, and other customer specifications.

The attached decoder will assist in breaking down a catalog number to its component parts.  With knowledge of the breaker's construction it will be possible to use the Q2C or SE Advantage product selector to select, quote, and order the breaker.  DO NOT try to build a catalog number using the decoder.  A number generated using the decoder will be prone to error due to possibly selecting components and features which are mutually exclusive, and the number will have no value for quotation or ordering even if valid.

Required information for placing an order can be found on the attached RFQ (Request for Quote) or RFQ - DC for DC rated Masterpacts.

The new firmware (version 1.13.0) for SpaceLogic C-Bus Controllers NAC and AC is available for download on se.com. and in Exchange Platforms

The new firmware version V1.13.0 is available for 5500NAC2, 5500AC2, 5500NAC, 5500SHAC, LSS5500NAC, LSS5500SHAC.

The main features of this new firmware release  (V1.13.0) are:
 

• Scheduler Enhancement
• Error reporting application improvements
• Bug fixes

Related documents can be downloaded along with the firmware file:

• Release Notes for V1.13.0
• User Manual update for firmware V1.13.0

Links for www.se.com page and Exchange to download the firmware and the related documents:
 

5500NAC2 SpaceLogic C-Bus Network Automation Controller Commercialized	Se.com: Link	Exchange: Firmware download page link   Direct link to the firmware file
5500AC2 SpaceLogic C-Bus Application Controller Commercialized	Se.com: Link	Exchange: Firmware download page link   Direct link to the firmware file
5500NAC C-Bus Network Automation Controller End of Commercial	Se.com:  Link	Exchange: Firmware download page link   Direct link to the firmware file
5500SHAC Wiser for C-Bus Automation Controller End of Commercial	Se.com: Link	Exchange: Firmware download page link   Direct link to the firmware file

 

Rated short time withstand current is the value of short time withstand current, assigned to the equipment by the manufacturer, that the equipment can carry without damage, under the test conditions specified in the relevant product standard.
It's generally expressed in kA for 0.5, 1 or 3 seconds. This is an essential characteristic for air circuit breakers. It is not significant for molded-case circuit breakers for which the design targets fast opening and high limiting capacity.
Icw is different from one breaker to another and its value can be found in the product catalogue.
Masterpact MTZ catalogue
Masterpact NT/NW catalogue

Question:
How to upgrade the firmware of a PM8000 meter
 
Product String Reference:

1. Top Level > Product Category > Buildings & IT > EcoBuilding Transactional > Power Solutions > Optimum Intermediate
2. Top Level > PR_Product_OPS_Structure > Power and Energy Monitoring System > Integrated Power Quality Meters > PM8000 series

 
Objective:
The objective of this video is to provide guidance of how to upgrade the firmware of a PM8000.
 
Product Line:
PTSOL - POWER SOLUTIONS
 
Environment:
ION Setup
 
Resolution:
Firstly, we need to check what firmware version our PM8000 meter is. This is done via the meter itself. To do this:
1)      Press the “Home” button
2)      Scroll down until you reach the “Nameplate” menu option and press enter.
3)      The next screen will now display the meter details, including model, serial number and firmware version.
 
Now that we know that this meter requires a firmware upgrade, we need to know the IP address of the meter. This is integral to being able to set up a connection between a computer and the meter. The IP address of the PM8000 meter can be found in the Communications Setup Menu. To find this menu:
1)      Press the “Home” button
2)      Scroll down until you reach the “Setup Menu” option and press enter
3)      Now select the “Communications Setup”
4)      Take note of the IP address and Subnet mask which is 192.168.1.11 and 255.255.255.0 respectively.
Before we set up your computer to communicate with the meter, ensure that you have connected said computer with the PM8000 meter via an Ethernet cable. 
 
Ok, so up to this point, we know that the meter needs a firmware upgrade. We know the IP address of the meter, but for successful communication, we need to set up the IP address of your computer.
1)      To do this, open the “Network Sharing Centre” to change the adaptor settings currently set up.
2)      Right click on the Ethernet connection to the PM8000 meter and select properties.
3)      Select Internet Protocol Version 4 (TCP/IPv4)
4)      Manually set up the IP address for your computer.
a.      Ensure that the IP address is on the same network as that of the meter you are communicating with, so the first three sections of the IP address are required to be the same as the meter (192.168.1). The last digits are up to you. For this instance, we will set it as 10 as it is easy to remember.
b.      We will set the subnet mask as 255.255.255.0
5)      You have now set up your computer to communicate with your meter. To confirm that we have set up the IP addresses appropriately, we can ping the IP address in the command prompt window
 
Before we are able to upgrade the firmware of your meter, please ensure that you have downloaded the latest version of the following files:
1)      The Template file with extension: .dcf and
2)      The Firmware file with extension: .upg
These files can be sourced from the Schneider Electric website.
The Firmware file allows you to upgrade your meter’s firmware to get new features.
The Template file allows to replace your meter’s existing template with an updated template with
new features.
Ensure that you can easily find these files on your computer.
 
Now that we have the Template and Firmware files saved onto our computer in an easy to locate place.
1)      Go to PowerLogic ION Setup application, selecting the “Ethernet” connection type. Input the IP address of the meter you are communicating with.
2)      Select Template in the “Setup Assistant window and go to the Firmware Upgrade tab. Take note of the firmware version of the FAC1 Template. In this instance, we can see that the Template file is not the latest and needs to be upgraded. Select the “Upgrade” button.
3)      You will now be prompted to upload the template file, extension .upg. Once the Template file is uploaded, a warning message will appear detailing that this operation causes the meter to reset and loss of data will ensue. To avoid any loss of data, please make sure that you have backed up all requisite information.
4)      You will be prompted to upload the Firmware file, extension .dcf.
5)      The Template Paste Options window will now open. Make sure all options are selected before pressing the “ok” button
 
The meter will now perform the upgrade process. This may take up to half an hour or longer to complete, so please do not be concerned.
 
Once the upgrade process has been completed, you will be returned to the Setup Assistant window. Double check that the version of the FAC1 Template has changed to the latest version. Exit this window once verified.
 
You have now upgraded your PM8000 meter to the latest firmware.

Issue:
How to change the power sign on 5.2E, 6.2E, 5.3E,6.3E trip units for Powerpact H, J and L frame breaker?

Product Line:
Powerpact H, J and L

Resolution:
The power sign can be changed through Modbus registers or with RSU software and UTA test kit STRV00910.

RSU:
Modify the Power sign using the RSU software and UTA Tester STRV00910, see link for free RSU download.
https://www.se.com/us/en/download/document/Micrologic_RSU_Compact+NSX_rev_13.3.2_Setup/

In the Metering setup/Power sign window, select the power sign:
• + The power running through the circuit breaker from top to bottom is
counted positively.
• - The power running through the circuit breaker from top to bottom is
counted negatively.
The default value of the power sign is +.


MODBUS:
Power Flow
Sign 3316 3315 RW — — UINT 0–1 E
Power flow sign
0 = the active power flows from upstream (top) to downstream (bottom) (default).
1 = the active power flows from downstream (bottom) to upstream (top).
The power flow sign command (command code = 47240) configures the content of the power flow sign register.

8000 7999 — — UINT 46240 E Command code = 46240
8001 8000 — — UINT 12 E Number of parameters (bytes) = 12
8002 8001 — — UINT 5121 E Destination = 5121 (0x1401)
8003 8002 — — UINT 1 E 1
8004
8005
8003
8004 — — STRING — E Level 4 password (default value = ‘0000’ = 0x30303030)
8006 8005 — — UINT 0–1 E
Power flow sign
0 = the active power flows from upstream (top) to downstream (bottom)
(default)
1 = the active power flows from downstream (bottom) to upstream (top).