White Electric | Standard Series, Single Switch Socket Outlet, 250V,10A, Skirt Mount

Issue:
Missing APC UPS device drivers.

A USB driver for communications between APC UPS and Windows OS is pre-installed in the Windows OS. The drivers should load automatically once the APC UPS has been connected to the computer using the proper USB cable. If the driver does not load, please review "Video: How to verify USB communications between UPS and Windows OS using UsbDeview.exe."


NOTE: The PowerChute APC UPS driver is bundled with the PowerChute installer. The APC UPS driver will  be available when PowerChute has been installed. If the APC UPS driver is unavailable, run the PowerChute installer with a UPS connected via USB to install the driver.
Or, download the attached ApcUpsUsbDriver.zip. Un-compress the zip and follow the instruction provided in the Readme.pdf. 

Product Line:
PowerChute Business Edition
PowerChute Personal Edition
PowerChute Serial Shutdown

Environment:
Windows 7, Windows 8, Windows 10, Windows Server Core, Windows 2012, 2016, 2019, 2022

Cause:
Drivers did not load.

Solution:



To change from HID UPS driver to APC UPS:

1. Go to the Windows Control Panel - Administrative Tools - Computer Management.
2. From the left-side panel in the Computer Management dialog, under System Tools select Device Manager, then Batteries - . You should see a driver called APC UPS or APC Battery BackUP. If you don't see either of these drivers, you must install the driver by proceeding with the steps below.
3. Double-click on "HID UPS Battery".
4. Click on the Driver Tab
5. Click on the "Update Driver..." button.
6. Chose the option to browse for the driver software or install the driver from a list. The option presented will depend on the operating system you are installing the driver on.
7. When presented with Search for driver software in this location and Let me pick from a list of device drivers click on Let me pick from a list of device drivers.
8.  Select APC UPS or APC Battery BackUP from the list of drivers. 
9. On some operating systems a reboot of the system is required before the device will work properly. If requested please reboot the system.

Issue:
What is the Inrush and Sealed current of the LX1FK control coils?

Product Line:
TeSys F-Line Contactors

Environment:
All Product Lines

Cause:
Can not find it in the Digest

Resolution:
Based on average consumption @ 68 degrees F (20 deg. C) for 50 or 60 hertz applications.

Inrush   1050 . . . 1150 VA
Sealed  16 . . . 20 VA

5000ETP10W Touch Panel IP Address fail to updating when entering a static IP address

When entering a fixed IP for the touch panel it is necessary to enter values into ALL fields, including DNS primary & secondary addresses, even if they are not going to be used.

 

DNS 1 and DNS2 need to be fill in overriding the default one i.e

0 0 0 0

0 0 0 0

 

With ION Setup you can configure Data Logging of the ION7550, as per page 161 of the attached user guide.

The logging setting can be adjusted via three areas Memory, Revenue Log, and EnergyDemand Log.

It further explains on page 170 viewing log for various options.

If you haven't setup Data Logging already in ION Setup the above option may not work.

 

Issue:
Not able to configure Native serial shutdown on Microsoft Windows OS.

Product:
Native serial shutdown

Environment:
Microsoft Windows Vista, Windows 7, 8, 10, Windows server 2008, 2010, 2012, 2016, 2019

Cause:
Microsoft has removed the serial UPS support from its operating systems.

Solution:
For Smart-UPS switch connection type and use USB or install PowerChute Business Edition.
For Back-UPS switch connection type and use USB. 

Issue:
Do I need to install Java before installing PowerChute Network Shutdown?

Product:
PowerChute Network Shutdown

Environment: 
All supported OS

Cause: 
Installation

Resolution:
If you go to https://www.apc.com/tools/download/ and choose Software Upgrades - PowerChute Network Shutdown from the drop-down list, PDF documents listing supported JREs can be found.

PowerChute Version 5.0
PowerChute installs AdoptOpenJDK 11.0.16.1 for all supported operating systems

PowerChute Version 4.4.1, 4.4.2, 4.4.3 
PowerChute installs OpenJDK 15 for all supported operating systems

PowerChute Version 4.4
PowerChute installs OpenJDK 14 for all supported operating systems. 

PowerChute Version 4.3
With all supported operating systems except HP-UX^®, AIX^™, and Mac OS X^™, PowerChute installs OpenJDK 11.
To install PowerChute on HP-UX, AIX, and Mac OS X, a compatible JRE must already be installed on your system.
Solaris Sparc gives you the option of installing the bundled JRE, or specifying a JRE location.

PowerChute Version 3.x, and 4.0, 4.1, 4.2
With all supported operating systems except HP-UX, AIX, and Mac OS X, PowerChute gives you the option of installing a "private" JRE during installation.
However, this "private" version of the JRE, which is specifically for PowerChute, will take up about 100 MB of disk space. A PowerChute installation takes up about 6 MB of space if you have already installed a public JRE.