Can I control my Wiser system devices when not at home or do I need to be connected to the same Wi-Fi network as my Hub?


01 January 0001

When you are not at home you can use the app to remotely control the devices assigned to your Home via mobile data/4G, provided that the devices are powered, connected to the home Wi-Fi/ Zigbee network and have internet access through the modem/router. It is important that both your phone and the Hub have internet access

If you cannot control your devices when not at home, it may be that your phone or the home network is not able to connect to the Internet or the devices/hub are not currently powered.

If you are unable to control devices locally, without internet access, ensure that Wi-Fi is turned on and you are connected to the network on your phone, your modem/router and the Hub and device you are trying to control are powered.