In the Wiser by SE app, why is my device/s (BLE/Zigbee) greyed out?


01 January 0001

Check if you have changed the device/s from BLE to Zigbee mode. Once the mode is changed, the device will lose connection and require manual deletion.

Zigbee – Check your router is still powered and that the device still has power.

BLE – Check if you are in range of the device and does the device still have power.