FAQ000235670
19 May 2022
Issue
When navigating to the EWS Login (Settings \ Integrations \ EWS Login) you get an error like below indicating that the EWS Settings Template cannot be found.
Product Line
Power Monitoring Expert
Environment
Power Monitoring Expert 2021
Cause
Due to an unforeseen issue this can occur after an upgrade to PME 2021 from a previous version of PME. If you navigate to the following folder - C:\Program Files (x86)\Schneider Electric\Power Monitoring Expert\Applications\EWS\Content\Configuration - you can see that the template is indeed in that folder.
The issue is that EWS has been disabled in the web.config file and you need to re-enable it.
Resolution
To re-enable EWS in the web.config file please do the following:
1. On the PME server, open the web.config file for editing, for example in Notepad. You can find this file in ...\Power Monitoring Expert\applications\EWS
2. Search for the <add key="EWSEnabled" element in the file.
3. The value for EWSEnabled will be set to “NULL” instead of “0” or “1”. Change the value to "1".
4. Save the web.config file and close it.
Refresh your PME and the EWS Login page will now be displayed correctly when navigating to it.
