Frequently asked questions
What is the difference between the product code I have ordered and the same product with a ‘Z’ added to the end?
FAQ000204202
28 May 2025
The products are the same but are either in Bluetooth mode or Zigbee out of the box. For example, the 3025CSG connected socket outlet is in Bluetooth and the 3025CSGZ connected socket will be in Zigbee mode.This is designed to save time on install and commissioning of a Wiser system where the Hub is used. Using a default Zigbee product, means there is no need to go through the process of changing modes from BLE to Zigbee to connect to the Wiser Hub.