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Why can't I pair my device with the new Wiser by SE app?

FAQ000196183

20 June 2025

If you have existing or new Bluetooth/BLE devices, the very first step is to connect your current Bluetooth/BLE device using the Wiser Room App and check if your current device firmware needs upgrading. Some devices will require a firmware update to be compatible for use with the Wiser by SE App.
 
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