Frequently asked questions
After I have configured a device on Wiser by SE, can I control this device on other phones at the same time?
FAQ000196006
20 June 2025
When using devices in Zigbee connected to a Hub you can control your devices with any phone that supports the Wiser by SE App at the same time. The user must be logged in to an account that is a member of the home the devices are linked to.When the devices are in BLE/Bluetooth the devices can only be controlled by one phone at a time. This is due to Bluetooth being a point to point connection and will require whoever is connected to the device to be disconnected before someone else can control it.
Note: You can’t be logged in to the App on more than one phone at a time on a single account.