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Why is my Wiser Air (North America model) account showing unable to reach device? - Wiser Air EOL (North America models) -

FA281497

10 March 2022

Product Line:
Wiser Air (North America model)
Resolution:
End of Life Announcement for Wiser Air Thermostat
 
Schneider Electric announces the end-of-life and end-of-support in North America for the Wiser Air Thermostat and the decommissioning of the Wiser Air Thermostat mobile and web applications.
 
The Schneider Electric Support Team will continue to help customers still using the product until servers are decommissioned.
 
 
 
 
Wiser Air models
 
 
Eligible Wiser Air Thermostat models:
 
  • WISERAIR10BLKU
  • WISERAIR10BLKUS
  • WISERAIR10WHTUS
  • WISERAIR10BLKCA
  • WISERAIR10WHTCA

Wiser Air can only be controlled via the thermostat if the application servers are down or unable to access the Wiser Air account.

 
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