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What are some possible reasons why I cannot connect SoMove with my drive?

FA272913

23 January 2021

Issue:
SoMove is not connecting with my drive.

Product Line:
ATV12, ATV212, ATV312, ATV32, ATV61, ATV71
 
Environment:
All serial numbers and models.
 
Cause:
Customer cannot establish communication with ATV320 from SoMove using a USB port and TCSMCNAM3M002P cable.
 
Resolution:
1. SoMove and drivers did not install properly 
    a. Install the latest Somove
    b. Install the latest DTM files
    c. Install the the Schneider Electric Modbus driver
2. Verify communication format settings in SoMove, Device Manager and Modbus Driver

For additional details  Refer to the attached PDF