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How do I resolve a connection issue with SoMove and an Altivar drive when getting error during scanning, after I've set baud rate, format, parity and the COM port?

FA235109

23 January 2021

Issue:
SoMove will get an error when attempting to scan or connect to a device.

Product Line:
SoMove, ATV61, ATV71, ATV212, ATV312, ATV12, ATV32

Environment:
 
All serial number

Cause:
An error occurred during the installation

Resolution:

Make sure the USB driver and ModBus drivers are installed and are working.
Check your COM's settings for the USB cable (Device Manager on your PC and Advanced Settings in SoMove). Make sure the same COM port is being used for the cable in both places. 
  
If you are still having issues you may want make sure the current DTM libraries are installed.  You may also need to uninstall the DTM libraries and reinstall them.

As a last resort you may have to uninstall and reinstall the SoMove software.