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"Page cannot be displayed" or "Internet Explorer Cannot Display The Webpage" when browsing to the PowerLogic Webclient (PowerLogicWeb)

FA212453

7/07/2020

Issue
When the user tries to access the System Manager Software (SMS) Webclient, the following message is displayed in Internet Explorer:

Internet Explorer Cannot Display The Webpage

or

Page cannot be displayed


The following DCOM error message is displayed in the Windows System Event Log:

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {A9E69610-B80D-11D0-B9B9-00A0C922E750} to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20). This security permission can be modified using the Component Services administrative tool.


SMS is installed on a Windows Server 2003 machine.


Browsing to https://localhost/ may give the following error message:

Service Unavailable


Changing the identity on the default app pool allows the user to access https://localhost/ and see a "Under Construction" message

Product Line
SMS 4.x

Cause
If Internet Information Services (IIS) isn't installed initially with the operating system and service pack 2 is then applied, installing IIS from the original media will cause IIS not to publish ASP files and consistently throw error messages when asked to build and display a page.


Resolution
Download and re-install Windows Server 2003 Service Pack 2 (32-bit x86) from Microsoft.com


Legacy KB System (APS) Data: RESL203160 V2.0, Originally authored by MaTh on 08/24/2010, Last Edited by MaTh on 10/01/2010
Related ranges: System Manager 4.3, System Manager 4.2, System Manager 4.0