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Data Center Expert | Client Mismatch error

FA158446

13/05/2020

Issue
StruxureWare Data Center Expert Client Mismatch error

Product Line
StruxureWare Data Center Expert (DCE)
- Basic Appliance (AP9465)
- Standard Appliance (AP9470)
- Enterprise Appliance (AP9475)
- Virtual Appliance (AP94VMACT)
StruxureWare Central (SWC)
InfraStruXure Central (ISXC)

Environment
StruxureWare Data Center Expert (all versions)
StruxureWare Central (all versions)
InfraStruXure Central (all versions)

Cause
Possible DNS issue.

Resolution:

Normally this error only occurs if the version of the console you are launching differs from the version StruxureWare server you are trying to communicate with. For example, if you are using StruxureWare version 7.2 and trying to connect to a StruxureWare Central 7.5 server, you should receive a similar message.

We have noticed a case using VPN that if you do not use the fully qualified domain name (FQDN) when trying to connect to the server, this error may incorrectly occur. After verifying the server and client versions match, use the FQDN instead of just the hostname of the server. For instance, instead of entering (where My_StruxureWare is the actual server name), instead enter (where My_Domain and My_Company.com are replaced with the actual values). Using the server's IP will also resolve the issue.

In some instances, trying to connect via HTTP when only HTTPS is enabled on the server may also result in this message. You may also see this error if you are trying to connect using HTTPS but you have the port set to 80.