If your customers return our product as it is faulty, please ask for the fault reason. Email Customer Care with the request, remembering that providing more details will help us resolve your request faster.
To make it easier for you ensure the products
Products may be returned but they must be unused, in original packaging and condition. Please note, not all products can be return. Please check mySE for products that can be returned by consulting the Price and Availability page, or contact Customer Care. Check out the Visual Inspection Checklist on mySE to understand the standards.
We provide on-site field services to ensure your customers have after-sales support. If your customer is having issues with installed SE products, please advise them to contact Customer Care for further support.
We also provide after-sale support to your end users. If you have a consumer/electrician asking about faulty installed Clipsal products, please advise them to visit www.clipsal.com/warranty or call Customer Care.