Clipsal Cortex™ Resources

If you have questions or issues, please don’t hesitate to contact our support team. You may reach them by creating a ticket using our Support Request Form.

The Clipsal Cortex™ app can be installed on any smart device (mobile, tablet etc.) through the App Store or the Google Play Store. Simply search Clipsal Cortex or click one of the icons below to download directly to your device.

Clipsal Cortex™ can also be viewed on desktop by going to Clipsal Cortex web app.

If you don’t want your Clipsal Cortex™ account anymore, you can request for it to be deleted by creating a support ticket with our Support Request Form. Please specify your full name as well as the service address when making the request.

What happens when you delete your Clipsal Cortex™ account:

• If you still have a valid subscription, it will be voided.
• You can no longer use your account to view your Clipsal Cortex™ meter data.
• Your personal data, tariff/rates, and uploaded bills will be deleted.

If you have questions or issues, please don’t hesitate to contact our support team. You may reach them by creating a ticket using our Support request form.

The Clipsal Cortex™ Fleet app can be installed on any smart device (mobile, tablet etc.) through the App Store or the Google Play Store. Simply search Clipsal Cortex Fleet or click one of the icons below to download directly to your device.

Clipsal Cortex™ Fleet can also be viewed on desktop by going to  Clipsal Cortex Fleet web portal.

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To request an installer account, please register using our Clipsal Cortex™ Signup Form here.

• Accomplish the form by filling out all the necessary details. Multiple installer accounts under the same company can be obtained by filling out the form once per installer.
• If you are an Admin and you’re signed in, please read on the How do I add team members to my Fleet account FAQ and follow the instructions accordingly.
• After submission, invitation email(s) will be sent to the email address that you have specified to set up the account login details.
• It can take up to two business days between the form submission and receiving the invitation emails.

Note: Please make sure that you have completed the account registration and can access the Clipsal Cortex™ Fleet app before you go to the installation site.

You can add multiple people in your company to have access to Fleet so they can also install and commission a Cortex™ meter using their own account.

• Sign in to your Fleet account, on the right pane menu, click Accounts.
• Then, select Manage Users.
• From there, you can see the list of people in your company that have access to Fleet.
• In the upper portion, you may simply input the email address of the team member that you want to add to your account.
• Select whether you want to give them an admin or staff access.
• When you’re done, hit the Invite button.

Your account details are protected and can only be changed by our support team. If you need to modify any account details, you may request by contacting our support team through our Support Request Form.

1. Go to Account > Account Settings > Password.
2. Type in your Existing Password.
3. Input your desired password into the New Password field as well as into the Confirm New Password field.
4. Make sure you follow the password guidelines displayed in the bottom part of the page.
5. When you are done, click Submit.

1. Log out of your Clipsal Cortex Fleet account.

2. Click Forgot password?

3. Input your registered Email address and wait for the 6-digit verification code send to your email.

4. Enter the 6-digit verification code to successfully reset your password.

If you don’t want your Clipsal Cortex™ Fleet account anymore, you can request for it to be deleted by creating a support ticket on our Support Request Form. Please specify your full name as well as the company name when making the request.

What happens when you delete your Clipsal Cortex™ Fleet account:

• You can no longer use your account to view your Clipsal Cortex™ Fleet data.
• Your personal data will be deleted.

The Clipsal Cortex™ Meter is easy to install and commission. It measures energy usage of the main circuits and appliances in real-time which is a unique selling point for homeowners.

What comes in the standard package:

The standard package comes with two boxes containing the following:

1) Smart monitoring box:

• 1 x Quick Install Guide
• 1 x Meter
• 1 x Current Terminal Block (plugged into the meter)
• 1 x Voltage Terminal Block (with wires)
• 1 x Screw-in Cellular Antenna
• 1 x Meter Serial Sticker Set

2) Current transformer box:

• 6 x 60A Current Transformers
• 1 x CT Label Kit

Clipsal Cortex Meter Hardware FAQs:

Do I require sub-standard CT sizes?

The meter comes standard with 6x60A CTs with an internal diameter of 10mm. These CTs are sufficient for most residential situations. In some cases when the customer has a large consumer mains or thick insulation around the consumer mains, a larger CT may be required. Please contact the support team to organise this.

Do I require an external antenna?

The meter uses 4G Cellular data to communicate. Each antenna comes standard with a small SMA screw in antenna.

In locations of low mobile reception, it is possible to use a high gain external SMA antenna. Contact the support team for more details.

The two main things to consider when choosing the number of meters required is how many circuits are required to be measured and if all the circuits are located on the same switchboard.

Each meter comes with six CTs to measure up to six circuits. The circuits which are required to be measured to gain full functionality of the Clipsal Cortex™ app are:

• All grid circuits (1 for single-phase, 3 for 3-phase)
• All solar outputs (1 for each single-phase inverter, 3 for each 3-phase inverter)
• Controlled load (if customer has)
• Battery (if customer has)
• Backup or hybrid circuit (if customer has)

Once all the above circuits are measured it should be discussed with the customer what loads they also wish to measure. We recommend measuring larger loads, with a preference for loads the customer can change the time of day they are operating so they can gain more benefit out of the solar. Some examples arehot water, pool pumps, electric vehicle chargers and aircon.

Next, consider if all the circuits are on the same switchboard. If not, two meters may be required.

Note: It is possible to extend the CT cable up to 10 meters, without losing much accuracy, to avoid a second meter in some situations.

As a rule of thumb, single phase sites with one switchboard are typically fine to install one meter, 3-phase sites or sites with multiple switchboards may require an additional meter.

There are three things to pay attention to before installing the Clipsal Cortex™ Meter(s):

1. Review the site’s switchboard layout
2. Create a current transformer (CT) design
3. Label CTs, meter(s) and switchboard

Review the site’s switchboard layout

Each Clipsal Cortex™ meter takes up two poles in a switchboard. The meter must also be powered by a 10A or less breaker with the same number of phases as the home. Single-phase houses only need a single pole breaker, while 3-phase houses will require a three-pole breaker.

Note: It is possible to piggyback the meter’s power supply from an existing 10A or less breaker such as lights to save space in the switchboard. 

Create a current transformer (CT) design

Each meter comes with six CTs to measure up to six circuits. The circuits which are required to be measured to gain full functionality of the Clipsal Cortex™ app are: 

• All grid circuits (1 for single-phase, 3 for 3-phase)
• All solar outputs (1 for each single-phase inverter, 3 for each 3-phase inverter)
• Controlled load (if customer has)
• Battery (if customer has)
• Backup or hybrid circuit (if customer has)

Once all the above circuits are measured, it should be discussed with the customer what loads they also wish to measure. We recommend measuring larger loads, with a preference for loads the customer can change the time of day they are operating so they can gain more benefit out of the solar. Some examples are; hot water, pool pumps, electric vehicle chargers and aircon. We strongly recommend using the CT Design Form from our ‘Installer Guides’ section to keep track of what each CT is connected to as it will be required when commissioning using the Clipsal Cortex™ Fleet app.

Label CTs, meter(s) and switchboard

It is strongly recommended to label the CTs, Meter and Switchboard with the supplies stickers as they will save significant time when commissioning and troubleshooting the system. Place the serial number on the front of the meter, otherwise you will not be able to see the meter’s serial when the switchboard enclosure is closed.

Note: It is the installer’s responsibility to ensure that these stickers are compliant with local jurisdictions wiring rules.

Please refer to the tables below for troubleshooting purposes if there is any issue with your relevant device.

CX1 & CX1-SW

CX2-MB-SW

General Troubleshooting: Generally, if the meter is stuck on anything except solid lights, then power cycle the meter.

To power cycle CX1 & CX1-SW:

Turn the connected breaker that’s powering the meter(s) off, wait until all 3 lights have turned off and approximately 15 minutes before turning it back on.

No lights are on

If no lights are coming on, check if P1 in the voltage terminal block is receiving voltage. If it is receiving voltage, the meter is likely faulty. Contact support to run through additional troubleshooting methods and organise a warranty case.

Only L1 is on or flashing

If only the L1 light is solid or flashing, try power cycling the device. If the problem persists, then contact support.

L1 is solid, L2 is flashing continuously (searching for network)

If the meter has begun searching for a network and becomes stuck in this stage, check the cellular reception at the meter and try changing the orientation of the antenna. If it doesn’t solve the issue, you may need to install an external or high gain antenna to improve reception. If the problem persists with good reception, try power cycling the device or contact support.

Turn the connected breaker that’s powering the meter(s) off, wait until all the lights have turned off and approximately 15 minutes before turning it back on.

No lights are on

If no lights are coming on, check if P1 in the voltage terminal block is receiving voltage. If it is receiving voltage, the meter is likely faulty. Contact support to run through additional troubleshooting methods and organise a warranty case.

Only Power light is on or flashing

If only the power light is solid or flashing, try power cycling the device. If the problem persists, then contact support.

Power light is solid, Cellular light is flashing continuously (searching for network)

If the meter has begun searching for a network and becomes stuck in this stage, check the cellular reception at the meter and try changing the orientation of the antenna. If it doesn’t solve the issue, you may need to install an external or high gain antenna to improve reception.

It is highly recommended to configure the device to a Wi-Fi network if available at this stage. If problems still persists with good reception and Wi-Fi, try power cycling the device or contact support.

Contactors can be supplied by various OEMs; however, the following specifications are strongly recommended to ensure reliable service of the Clipsal Cortex load control application:

1) Suitable Nominal current ranges from 25A upwards for loads

2) Resistive loads including 3.6 kW or 4.8 kW heating element/s expected in 315L & 400L tanks

3) Reasonable current de-ratings as per AC-1, AC-7a & AC-7b

• AC-1: Non-inductive or slightly inductive loads, example: resistive furnaces, heaters

• AC-7a: Slightly inductive loads in household appliances: examples: mixers, blenders

• AC-7b: Motor-loads for household appliances: examples: fans, central vacuum

4) Compliance to IEC/EN 61095 & RCM approval

• Rated for 100,000 electrical coil operations

• Rated for 1,000,000 mechanical operations

5) Normally Closed Contact (NC) + 1 Normally Open Contact (NO)

6) Coil Voltage of 240Vac

7) 1 pole (18mm) width to save space

8) Manual Override switch (I / Auto / O)

9) RCM approval

10) Hum Free contactors are not supported (Example Voltex Contactors MC-25-240-R-1NO1NC)