We’re Here to Support You
As Australia’s number one electrical brand, Clipsal by Schneider Electric is dedicated to supporting the electrical industry with trusted products that deliver. Our greatest concern is the quality and safety of the electrical products installed in people’s homes and workplaces.
That’s why we’re committed to making our warranty process simple and easy to navigate so you feel supported at every step: from enquiry through to resolution.
Tailored Warranty Support
To help you get the support you need, choose the option below that best describes you.
For Electricians
For Homeowners
For Builders
Warranty Period Details by Product Type/Range
Smoke & Heat Alarms
Hide Show| Product Type | Warranty Duration |
|---|---|
| 755 Series Smoke & Heat Alarms (Series 5) | 10 Years |
| 755 Series Accessories (Relay Bases, Mounting Bases) | 10 Years |
| 755 Smoke Alarms & Accessories (Series 4) | 5 Years |
Air Movement & Heating
Hide Show| Product Type | Warranty Duration |
|---|---|
| Ceiling Sweep Fans | 3 Years |
| Exhaust Fans | 3 Years |
| Bathroom Fan, Heat, & Light Units | 18 Months |
| Airflow LED Panels | 5 Years (LED Component only - 1 Year) |
Power Points & Switches (Wiring Devices)
Hide Show| Product Type | Warranty Duration |
|---|---|
| Solis, Solis T Series |
|
| 2000 Series, Pro Series, Weathershield, Clipsal Iconic, Metal Plate Series, Saturn Zen, Clipsal Iconic Essence, Classic C2000 Series, Iconic Outdoor, Prestige P2000 Series, Standard Series, Clipsal Iconic Styl |
|
| C-Bus eDLT | 18 Months |
| Rowco Series, Impress Series | 18 Months |
Lighting
Hide Show| Product Type | Warranty Duration |
|---|---|
| TPDL1C3 Series LED Downlight, TPFLT Series LED Floodlight | 3 Years |
| TPDLLG Series Low Glare Downlight, TPCLS Ceiling Light, TPSF Twin Spot Light with Sensor, TPDB Batten Light, TPBH Exterior Bulkhead, TPWL Exterior Wall Light | 5 Years |
Security and Safety
Hide Show| Product Type | Warranty Duration |
|---|---|
| Dual-Tech Occupancy Sensor, PIR Motion Sensor Iconic mech, PIR Motion Sensor Corner Mount | 2 Years |
| Microwave Sensor, PIR Motion Sensor Flush Mount Gimbal, PIR Motion Sensor Surface Mount, PIR Sensor, Master DALI Output PIR Sensor, Slave, PIR Sensor Wide Range | 3 Years |
| PIR Motion Sensor Outdoor, Infrascan Outdoor Motion Sensor | 5 Years |
Health Solutions
Hide Show| Product Type | Warranty Duration |
|---|---|
| Medilec | 2 Years |
Circuit Protection
Hide Show| Product Type | Warranty Duration |
|---|---|
| Acti9 | 2 Years |
| MAX9 | 7 Years |
| Resi Max | 2 Years |
| MAX9 PRO | 7 Years |
Electric Vehicle Charging
Hide Show| Product Type | Warranty Duration |
|---|---|
| Schneider Charge | 2 Years |
General Warranty Frequently Asked Questions
How can I check the status of my warranty claim or follow up?
Hide ShowTo check the status of your warranty claim, please contact our warranty team by replying to the confirmation email which you should receive after submitting your warranty claim submission. Alternatively, you can contact our dedicated warranty team via phone (13 73 28).
How long does it take to receive a response after submitting a warranty claim?
Hide ShowYou should expect an email notification of your claim submission upon completion of the form. If you have not received an email notification within 1 business day, please don’t hesitate to contact us by phone (13 73 28).
Can I request warranty support for products purchased through third-party or online sellers?
Hide ShowIf you’ve purchased a product through a third-party or online seller, you can still submit a request for review. Our team will assess eligibility based on the product details and supporting information provided.
What are my options if the product isn’t meeting my expectations?
Hide ShowIf your product isn’t performing as you expected or requires attention, you’re welcome to submit a warranty request for review. Our team will assess your submission and guide you through the available support options based on the product and situation.
Can I submit a warranty claim for a residential Schneider Electric EV charger?
Hide ShowYes, warranty claims can be submitted for Schneider Electric EV chargers installed in single home residential applications.
Can I still request support for a discontinued product?
Hide ShowYes, if the product is within its warranty period, you can submit a request.
Our team will work with you to determine suitable support options based on the product and availability.