Clipsal Wiser Window/Door Smart Sensor White
Item Number: CLP591011
The Wiser Window/Door Smart Sensor detects opened and closed windows and doors, and reports the status to the Wiser Hub. When the sensor is connected to the Wiser Hub and the window/door is opened or closed, the sensor reports the change to the Wiser Hub.
Datasheet
Specifications
Design
| Product brand | Clipsal |
|---|---|
| Range | Wiser |
| Product or component type | window/door contact |
| Colour tint | white |
| Device application | security |
| Market segment | residential |
Physical
| Range compatibility | Wiser hub |
|---|---|
| Supply | battery3 V / CR2450 |
| Communication network type | wireless Zigbee (2.4-2.4 GHz), 2.5 mW at < 50 m |
| Operating distance |
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| Provided equipment |
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| Mounting mode |
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| Mounting support |
|
| Net weight | 30 g |
| Standards |
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| Product certifications |
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| Ip degree of protection | IP20 |
| Relative humidity | 10...95 % |
| Ambient air temperature for operation | -10...50 °C |
| Environmental characteristic | indoor use |
| Mercury free | Yes |
| Rohs exemption information | Yes |
| Environmental disclosure | ENVPEP2410022EN |
| Reach regulation | Reference contains Substances of Very High Concern above the threshold |
| China rohs regulation | Product out of China RoHS scope |
| Eu rohs directive | Compliant By Exemption |
Material
| Device composition |
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|---|
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ZIP
Wiser Window and Door Sensor (Clipsal) - Device user guide
VERSION
1.0
DATE
29 Jul 2024
REVISION
1.0
DOWNLOAD (ZIP) 3.7 MB
ZIP
Wiser Pacific System User Guide Clipsal (en)
VERSION
1.0
DATE
29 Sep 2023
REVISION
1.0
DOWNLOAD (ZIP) 10 MB
ZIP
Wiser Window and Door Sensor (Clipsal) - Device user guide
VERSION
1.0
DATE
23 May 2023
REVISION
1.0
DOWNLOAD (ZIP) 4.1 MB
Frequently Asked Questions
My Wiser battery device is showing the battery is almost flat, but it hasn’t been 5 years?
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The battery devices state Up to 5 years and that this may vary based on the default settings, usage, frequency of firmware updates and the environment its placed in.
For example if the Temperature/Humidity sensor was placed where temperature fluctuation were happening frequently this would increase the number of reports it sends and therefore increase the battery usage when compared to one that is reporting less frequently.
For example if the Temperature/Humidity sensor was placed where temperature fluctuation were happening frequently this would increase the number of reports it sends and therefore increase the battery usage when compared to one that is reporting less frequently.
My Wiser switches are not responding to being pressed or control via Wiser by SE, what can I do to troubleshoot the issue?
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Begin by taking note of the product/s that are not responding and are they doing anything else different from normal operation? For example, is the backlight flashing in a sequence, does the product respond to three presses and shows the pairing led colouring and what colours are seen. If what is suggested below does not resolve the switches not responding these details can assist the Tech Support team in diagnosing what is occurring.
Once this has been taken note of begin by power cycling your Wiser Hub. This can be done by removing the micro-USB where it connects to the Hub or by turning off the power outlet that supplies power to the Hub. Leave it off for 10 – 15 seconds and then reconnect the Wiser Hub and wait until it completes its reboot procedure at the end of which only 2 LED indicators should be visible on the Wiser Hub. With LEDs at top of Hub - if connected with Ethernet cable (Right and Left Led will turn ON). If connect via WiFi (Middle and Right Led will turn ON)
If this fails to resolve the issue the product failing to respond may need to be power cycled itself. If confidant and able, access the switchboard that has the RCBO’s or Circuit breakers that supply power to the products. Turn the applicable supply off for 10 – 15 seconds and then turn this supply back on.
Note: If uncertain contact your installing electrician for the Wiser system who may advise what is supplying power to the Wiser products. If fuses are installed in your switchboard it is recommended to have your electrician remove the fuse and then re-fit after 10 – 15 seconds. Fuses can be extremely dangerous if not correctly handled by a qualified electrician.
If the switches are still unresponsive contact Tech Support via phone – Australia: 13 73 28 (13 SEAU) New Zealand 0800 652 999, email - techsupport.pz@se.com or via online chat through a link on our support page https://www.clipsal.com/clipsal-support/contact-us or https://www.pdl.co.nz/support
Once this has been taken note of begin by power cycling your Wiser Hub. This can be done by removing the micro-USB where it connects to the Hub or by turning off the power outlet that supplies power to the Hub. Leave it off for 10 – 15 seconds and then reconnect the Wiser Hub and wait until it completes its reboot procedure at the end of which only 2 LED indicators should be visible on the Wiser Hub. With LEDs at top of Hub - if connected with Ethernet cable (Right and Left Led will turn ON). If connect via WiFi (Middle and Right Led will turn ON)
If this fails to resolve the issue the product failing to respond may need to be power cycled itself. If confidant and able, access the switchboard that has the RCBO’s or Circuit breakers that supply power to the products. Turn the applicable supply off for 10 – 15 seconds and then turn this supply back on.
Note: If uncertain contact your installing electrician for the Wiser system who may advise what is supplying power to the Wiser products. If fuses are installed in your switchboard it is recommended to have your electrician remove the fuse and then re-fit after 10 – 15 seconds. Fuses can be extremely dangerous if not correctly handled by a qualified electrician.
If the switches are still unresponsive contact Tech Support via phone – Australia: 13 73 28 (13 SEAU) New Zealand 0800 652 999, email - techsupport.pz@se.com or via online chat through a link on our support page https://www.clipsal.com/clipsal-support/contact-us or https://www.pdl.co.nz/support
My Wiser battery device is showing the battery is almost flat, can I replace the battery and what do I replace it with?
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All battery devices in the Wiser range have pictograms on how to change the battery in the instructions, which are available on the appropriate product page on our website (https://www.clipsal.com/products/wiser-smart-home-solutions). It also states the type of battery used for each unit.
CLP591011/PDL591011 - Window/Door Sensor - CR2450 x 1
CLP595011/PDL595011 - Motion Sensor - LR03 AAA x 2
CLP593011/PDL593011 - Temp/Humidity Sensor - CR2450 x 1
CLP592011/PDL592011 - Water Leakage Sensor - LR03 AAA x 2
CLP591011/PDL591011 - Window/Door Sensor - CR2450 x 1
CLP595011/PDL595011 - Motion Sensor - LR03 AAA x 2
CLP593011/PDL593011 - Temp/Humidity Sensor - CR2450 x 1
CLP592011/PDL592011 - Water Leakage Sensor - LR03 AAA x 2
Wiser Product Warranty
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The Hub, IR converter and all Sensors have a warranty of 12 months.
The 2AX (41E2PBSWM), 10AX (41E10PBSWM), Dimmer (41EPBDWCLM), Micro module dimmer (CLP5010WDZ), Micro module switch (CLP5011WSZ), Micro module blinds (CLP5015WBZ) and the Connected Socket Outlet (3025CSG) all have a 2-year warranty.
This information can be found on the product installation instructions.
The 2AX (41E2PBSWM), 10AX (41E10PBSWM), Dimmer (41EPBDWCLM), Micro module dimmer (CLP5010WDZ), Micro module switch (CLP5011WSZ), Micro module blinds (CLP5015WBZ) and the Connected Socket Outlet (3025CSG) all have a 2-year warranty.
This information can be found on the product installation instructions.
What can I do if the status of the window/door sensor is not synced with the physical status in the Wiser by SE App?
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Position as such so that there are not too many walls between the window/door sensor and so it is near to a mains powered device (ie a dimmer) or gateway.
Take care that there are no metal plates in the line of sight between the window/door sensor and the nearest mains powered device or gateway
The window/door sensor should be installed in that way, that the front of the sensor part is directed towards a nearby mains powered device or gateway.
The distance between the window/door sensor and the nearest mains powered device or gateway should be as short as possible when the window or door is closed.
Be aware, that the distance between the sensor part and magnet part could be up to 34mm to indicate "OPEN" depending on the material that the window/door sensor is installed on. It is recommended to perform some tests before you fix the final installation.
Take care that there are no metal plates in the line of sight between the window/door sensor and the nearest mains powered device or gateway
The window/door sensor should be installed in that way, that the front of the sensor part is directed towards a nearby mains powered device or gateway.
The distance between the window/door sensor and the nearest mains powered device or gateway should be as short as possible when the window or door is closed.
Be aware, that the distance between the sensor part and magnet part could be up to 34mm to indicate "OPEN" depending on the material that the window/door sensor is installed on. It is recommended to perform some tests before you fix the final installation.