Clipsal Wiser Window/Door Smart Sensor White

All battery devices in the Wiser range have pictograms on how to change the battery in the instructions, which are available on the appropriate product page on our website (https://www.clipsal.com/products/wiser-smart-home-solutions). It also states the type of battery used for each unit. 

CLP591011/PDL591011 - Window/Door Sensor - CR2450 x 1
CLP595011/PDL595011 - Motion Sensor - LR03 AAA x 2 
CLP593011/PDL593011 - Temp/Humidity Sensor - CR2450 x 1
CLP592011/PDL592011 - Water Leakage Sensor - LR03 AAA x 2
 

Position as such so that there are not too many walls between the window/door sensor and so it is near to a mains powered device (ie a dimmer) or gateway.
Take care that there are no metal plates in the line of sight between the window/door sensor and the nearest mains powered device or gateway
The window/door sensor should be installed in that way, that the front of the sensor part is directed towards a nearby mains powered device or gateway.
The distance between the window/door sensor and the nearest mains powered device or gateway should be as short as possible when the window or door is closed.
Be aware, that the distance between the sensor part and magnet part could be up to 34mm to indicate "OPEN" depending on the material that the window/door sensor is installed on. It is recommended to perform some tests before you fix the final installation.

The battery devices state Up to 5 years and that this may vary based on the default settings, usage, frequency of firmware updates and the environment its placed in. 
For example if the Temperature/Humidity sensor was placed where temperature fluctuation were happening frequently this would increase the number of reports it sends and therefore increase the battery usage when compared to one that is reporting less frequently.    
 

Begin by taking note of the product/s that are not responding and are they doing anything else different from normal operation? For example, is the backlight flashing in a sequence, does the product respond to three presses and shows the pairing led colouring and what colours are seen. If what is suggested below does not resolve the switches not responding these details can assist the Tech Support team in diagnosing what is occurring.

Once this has been taken note of begin by power cycling your Wiser Hub. This can be done by removing the micro-USB where it connects to the Hub or by turning off the power outlet that supplies power to the Hub. Leave it off for 10 – 15 seconds and then reconnect the Wiser Hub and wait until it completes its reboot procedure at the end of which only 2 LED indicators should be visible on the Wiser Hub. With LEDs at top of Hub - if connected with Ethernet cable (Right and Left Led will turn ON). If connect via WiFi (Middle and Right Led will turn ON)

If this fails to resolve the issue the product failing to respond may need to be power cycled itself. If confidant and able, access the switchboard that has the RCBO’s or Circuit breakers that supply power to the products. Turn the applicable supply off for 10 – 15 seconds and then turn this supply back on.

Note: If uncertain contact your installing electrician for the Wiser system who may advise what is supplying power to the Wiser products. If fuses are installed in your switchboard it is recommended to have your electrician remove the fuse and then re-fit after 10 – 15 seconds. Fuses can be extremely dangerous if not correctly handled by a qualified electrician.

If the switches are still unresponsive contact Tech Support via phone – Australia: 13 73 28 (13 SEAU) New Zealand 0800 652 999, email - techsupport.pz@se.com or via online chat through a link on our support page https://www.clipsal.com/clipsal-support/contact-us or https://www.pdl.co.nz/support
 

Yes. When a number of Wiser switches/dimmers are paired with the Wiser Hub, this can be achieved with the use of an Automation and would consist of - Condition: Device status = On, Action = Enable or Disable Automation/Trigger Moment, Delay 1s, Run the device = Off.
 

Note: Only 1 moment can be used within an automation

The Hub, IR converter and all Sensors have a warranty of 12 months.
The 2AX (41E2PBSWM), 10AX (41E10PBSWM), Dimmer (41EPBDWCLM), Micro module dimmer (CLP5010WDZ), Micro module switch (CLP5011WSZ), Micro module blinds (CLP5015WBZ) and the Connected Socket Outlet (3025CSG) all have a 2-year warranty.
This information can be found on the product installation instructions.