Find Warranty Claim Support
Lodge a warranty claim for products installed in your home through our Homeowner Warranty Form below.
Homeowner Warranty Frequently Asked Questions
How can I check the status of my warranty claim or follow up?
Hide ShowTo check the status of your warranty claim, please contact our warranty team by replying to the confirmation email which you should receive after submitting your warranty claim submission. Alternatively, you can contact our dedicated warranty team via phone (13 73 28).
How can I identify my product when submitting a warranty request?
Hide ShowTo help identify your product, you can use our product search tool. You can search by product range or series (such as Classic, Saturn, or Solis) to find the relevant details needed for your submission.
Check out the Clipsal Product Catalogue below for more details.
What type of support is included under warranty?
Hide ShowWarranty support offers a like-for-like replacement and appropriate installation support. Where required, alternative solutions may be provided.
Please note, aesthetic changes or preference-based updates are not included.
What documents do I need to provide when submitting a claim?
Hide ShowOne of the following documents as proof of purchase/installation:
- Invoice from Electrician or Electrical Wholesaler
- Proof of Installation (Certificate of Compliance)
- Certificate of Occupancy or Final Inspection document will be considered
- Clipsal warranty handover document provided by your builder