Clipsal Wiser Hub Zigbee to IP Network

Clipsal Wiser Hub Zigbee to IP Network

Clipsal Wiser Hub Zigbee to IP Network

Item Number: CLP501902

RRP (Inc. GST)

The Wiser Hub enables you to easily manage your home environment. It connects Wiser devices and enables communication between multiple devices and a smartphone via the Wiser app. The hub also enables voice control and allows you to control your home from a remote location.

Product Dimensions

Width icon

Width86 mm

Height icon

Height86 mm

Depth icon

Depth34 mm


Wiser Technical Catalogue

Download (PDF 2.2MB)





Product or component type

Zigbee/IP gateway

Device application

Zigbee/IP network interface

Sustainable offer status

Green Premium product


Communication network type

  • Ethernet conforming to IEEE 802.3
  • WLAN - 2.4 GHz conforming to IEEE 802.11 b/g/n
  • ZigBee - 2.4 GHz conforming to IEEE 802.15.4
    • Connector type

    • connector(s)1 x micro USB port female for adaptor
    • connector(s)1 x 2-pin terminal block for 12 V DC power supply
      • Local signalling

        indicator: 3 LEDs (white)


        86 mm


        86 mm


        34 mm

        Ambient air temperature for operation

        0-40 °C

        Relative humidity

        10-90 %

        Environmental characteristic

        indoor use

        IP degree of protection



      • EN 62368-1
      • IEC 62368-1
        • Product certifications


          REACh Regulation

          Free of Substances of Very High Concern above the threshold

          REACh free of SVHC


          EU RoHS Directive


          Mercury free


          RoHS exemption information


          China RoHS Regulation


          Environmental Disclosure


          Circularity Profile



          Port Ethernet


          Electrical connection

          cable, 0.25-1.5 mm² (terminal)

          [Us] rated supply voltage

        • 5 V DC, <1 A
        • 12 V DC, <0.5 A
          • Realtime clock

            with RTC-battery set
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            Documents & downloads

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            • Installation Instruction

            • Operating Manuals

            • Certificates (MSDS)

            Frequently Asked Questions

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            How do I swap my Wiser connected switch and dimmer devices from BLE to Zigbee?

            To swap from Bluetooth to Zigbee you will need to short press the mechanism 12 times - and allow time for the device to swap modes, this will take roughly 40 seconds. Initially when swapped to Zigbee mode the LED indicator on the mechanism will flash amber indicating it is in pairing mode. If not paired to after roughly 50 seconds this will become solid amber. This amber indicator will remain on until paired with a Hub, the mechanism will function as normal while this indicator is on.

            NOTE: Before swapping from Bluetooth/BLE to Zigbee it is strongly recommended that a factory reset be performed on the mechanism before initiating the change.

            How do I reset my password?

            Tap on the Menu slide-out and tap your username. When in the Account page tap on Account and Security. In the Account and Security page tap on Change Login Password, this will then send you a verification code. Input the verification code received by email or SMS which will then allow you to input a new password.

            Can I log in and use one account at the same time on multiple smartphones?

            No. An account can only be signed in to Wiser by SE on one device/smartphone at a time. 
            If you want to have another device/smartphone with Wiser by SE at the same time you will need to register another account.

            How many administrators can I set in my home?

            There is no limit to how many Home members can be set as administrators. There can only be a maximum of 20 members in a home.
            Important: You should only set administrator access for those Home members who are aware of the potential impact of making system changes.

            If I replace my iOS smartphone with an Android one, can I still log in to my account normally?

            Yes. Download and install the Wiser by SE App on your new smartphone's operating system. You can then log in using your account log in and password. Your Wiser home and all of your paired devices and settings will appear within a few seconds.

            Will the Home information be deleted when I tap "Remove Home" in Home settings?

            If you are the Home owner: Tapping Remove Home clears all Home information, removes all members from the Home and resets all devices that are assigned to the Home.

            If you are a Home member or a Home Administrator: Tapping Remove Home will only remove your account from the Home. You will no longer be able to view the Home information, operate Home devices, Moments and Automations. Other Home members will not be affected.

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            A Clipsal Wiser Smart Home enables you to personalise your home to fit your needs and manage it with one simple app. It’s a simple solution that can be easily integrated into any home, old or new.

            All Wiser Smart Home products are also compatible with most of Clipsal’s existing wiring devices, including the Iconic switch range, making design and function upgrades simple and seamless.

            With Google Home or Amazon Echo, you can also control your Clipsal Wiser Smart Home with voice commands.

            With a Clipsal Wiser Smart Home, you can take control of your home the way that it suits you.