Clipsal Wiser Hub Zigbee to IP Network

Clipsal Wiser Hub Zigbee to IP Network

Clipsal Wiser Hub Zigbee to IP Network

Item Number: CLP501902

The Wiser Hub enables you to easily manage your home environment. It connects Wiser devices and enables communication between multiple devices and a smartphone via the Wiser app. The hub also enables voice control and allows you to control your home from a remote location.


Product Dimensions

Width icon

Width86 mm

Height icon

Height86 mm

Depth icon

Depth34 mm

Wiser Technical Catalogue

Download (PDF 7.4MB)





Product or component type


Device application

Zigbee/IP network interface

Colour tint


Sustainable offer status

Green Premium product


Communication network type

  • Ethernet conforming to IEEE 802.3
  • WLAN - 2.4 GHz conforming to IEEE 802.11 b/g/n
  • ZigBee - 2.4 GHz conforming to IEEE 802.15.4

Connector type

  • connector(s)1 x micro USB port female for adaptor
  • connector(s)1 x 2-pin terminal block for 12 V DC power supply

Local signalling

indicator: 3 LEDs (white)


86 mm


86 mm


34 mm

Ambient air temperature for operation

0...40 °C

Relative humidity

10...90 %

Environmental characteristic

indoor use

IP degree of protection



  • EN 62368-1
  • IEC 62368-1

Product certifications


REACh Regulation

Reference contains Substances of Very High Concern above the threshold

EU RoHS Directive


Mercury free


China RoHS Regulation


RoHS exemption information


Environmental Disclosure


Circularity Profile



Package 1 Bare Product Quantity


Main colour tint


Port Ethernet


Electrical connection

cable, 0.25-1.5 mm² (terminal)

[Us] rated supply voltage

  • 5 V DC, <1>
  • 12 V DC, <0.5>

Realtime clock

with RTC-battery set

Unit Type of Package 1


Number of Units in Package 1


Package 1 Height

6.9 cm

Package 1 Width

13.4 cm

Package 1 Length

18.7 cm

Package 1 Weight

357.0 g

Unit Type of Package 2


Number of Units in Package 2


Package 2 Height

105.0 cm

Package 2 Width

80.0 cm

Package 2 Length

120.0 cm

Package 2 Weight

137.62 kg

Unit Type of Package 3


Number of Units in Package 3


Package 3 Height

16.5 cm

Package 3 Width

29.2 cm

Package 3 Length

40.3 cm

Package 3 Weight

3.263 kg
Show all specifications

Frequently Asked Questions

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Does the Wiser by SE App have a voice control function and if so, what functionality comes with Google, Siri or Alexa?

There is no built-in voice control function within the app. However, the following third-party voice controllers are supported for selected devices: Amazon Alexa, Google Assistant and Siri. To set up one of these services, open the slide-out menu, tap More Services and then tap one of the options under Voice Service. Follow the instructions in the app to set up your compatible voice controller. Note: Not all devices support voice control.

With Google voice control you can use commands to turn everything on or everything off, trigger moments, trigger separate devices, it can tell you what is switched on/off (switches are switches and dimmers are lights ie ‘hey google, what lights are on?’ ‘hey google, what switches are on’).

Siri is only compatible with Moments from Wiser by SE that have been linked to Siri.

Alexa can’t do everything on or off unless these are set as moments. When triggering moments they need to be turned ‘on’ ie Alexa turn ‘moment’ on as moments can only be triggered on and not off. You can also operate separate devices. Alexa can’t tell you what is turned on/off.

My Wiser switches are not responding to being pressed or control via Wiser by SE, what can I do to troubleshoot the issue?

Begin by taking note of the product/s that are not responding and are they doing anything else different from normal operation? For example, is the backlight flashing in a sequence, does the product respond to three presses and shows the pairing led colouring and what colours are seen. If what is suggested below does not resolve the switches not responding these details can assist the Tech Support team in diagnosing what is occurring.

Once this has been taken note of begin by power cycling your Wiser Hub. This can be done by removing the micro-USB where it connects to the Hub or by turning off the power outlet that supplies power to the Hub. Leave it off for 10 – 15 seconds and then reconnect the Wiser Hub and wait until it completes its reboot procedure at the end of which only 2 LED indicators should be visible on the Wiser Hub. With LEDs at top of Hub - if connected with Ethernet cable (Right and Left Led will turn ON). If connect via WiFi (Middle and Right Led will turn ON)

If this fails to resolve the issue the product failing to respond may need to be power cycled itself. If confidant and able, access the switchboard that has the RCBO’s or Circuit breakers that supply power to the products. Turn the applicable supply off for 10 – 15 seconds and then turn this supply back on.

Note: If uncertain contact your installing electrician for the Wiser system who may advise what is supplying power to the Wiser products. If fuses are installed in your switchboard it is recommended to have your electrician remove the fuse and then re-fit after 10 – 15 seconds. Fuses can be extremely dangerous if not correctly handled by a qualified electrician.

If the switches are still unresponsive contact Tech Support via phone – Australia: 13 73 28 (13 SEAU) New Zealand 0800 652 999, email - techsupport.pz@se.com or via online chat through a link on our support page https://www.clipsal.com/clipsal-support/contact-us or https://www.pdl.co.nz/support

Can I trigger a moment/scene from a Wiser wall switch?

Yes. When a number of Wiser switches/dimmers are paired with the Wiser Hub, this can be achieved with the use of an Automation and would consist of - Condition: Device status = On, Action = Enable or Disable Automation/Trigger Moment, Delay 1s, Run the device = Off.

Note: Only 1 moment can be used within an automation

How can I log in to Wiser by SE using either my mobile number or email?

Immediately after registering you can only log in to Wiser by SE with the phone number or email you initially used when registering an account in Wiser by SE.

If you want to log in using an email or phone number you didn't register with, the email or phone number needs to be added/linked to your account. This can be done by tapping the 3 bars at the top left for the menu slide-out, tapping on your account name, going to account and security and then adding in either the phone number or email that is missing. Once added you will be sent a verification code to bind that email/phone number.

Note: You cannot change the phone number/email that was used when registering or the other email or phone number, whichever is not used while registering, is added and bound/verified to the account. There can only be one email and one phone number linked with an account.

How do I reset my password for my account in the Wiser by SE App?

Tap on the Menu slide-out and tap your username. When in the Account page tap on Account and Security. In the Account and Security page tap on Change Login Password, this will then send you a verification code. Input the verification code received by email or SMS which will then allow you to input a new password.

How do I swap my Wiser connected switch and dimmer devices from BLE to Zigbee?

To swap from Bluetooth to Zigbee you will need to short press the mechanism 12 times - and allow time for the device to swap modes, this will take roughly 40 seconds. Initially when swapped to Zigbee mode the LED indicator on the mechanism will flash amber indicating it is in pairing mode. If not paired to after roughly 50 seconds this will become solid amber. This amber indicator will remain on until paired with a Hub, the mechanism will function as normal while this indicator is on.

NOTE: Before swapping from Bluetooth/BLE to Zigbee it is strongly recommended that a factory reset be performed on the mechanism before initiating the change.
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Wiser Hub on Wall
Wise hub side view
Wiser products in kitchen


A Clipsal Wiser Smart Home enables you to personalise your home to fit your needs and manage it with one simple app. It’s a simple solution that can be easily integrated into any home, old or new.

All Wiser Smart Home products are also compatible with most of Clipsal’s existing wiring devices, including the Iconic switch range, making design and function upgrades simple and seamless.

With Google Home or Amazon Echo, you can also control your Clipsal Wiser Smart Home with voice commands.

With a Clipsal Wiser Smart Home, you can take control of your home the way that it suits you.