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Clipsal Wiser Hub Zigbee to IP Network

Clipsal Wiser Hub Zigbee to IP Network

Clipsal Wiser Hub Zigbee to IP Network

Item Number: CLP501902

The Wiser Hub enables you to easily manage your home environment. It connects Wiser devices and enables communication between multiple devices and a smartphone via the Wiser app. The hub also enables voice control and allows you to control your home from a remote location.

Datasheet

Product Dimensions

Width icon

Width86 mm

Height icon

Height86 mm

Depth icon

Depth34 mm

Wiser Technical Catalogue

Download (PDF 7.4MB)

Specifications

Design

Range

Wiser

Product or component type

Zigbee/IP gateway

Device application

Zigbee/IP network interface

Sustainable offer status

Green Premium product

Physical

Communication network type

  • Ethernet conforming to IEEE 802.3
  • WLAN - 2.4 GHz conforming to IEEE 802.11 b/g/n
  • ZigBee - 2.4 GHz conforming to IEEE 802.15.4

Connector type

  • connector(s)1 x micro USB port female for adaptor
  • connector(s)1 x 2-pin terminal block for 12 V DC power supply

Local signalling

indicator: 3 LEDs (white)

Width

86 mm

Height

86 mm

Depth

34 mm

Ambient air temperature for operation

0...40 °C

Relative humidity

10...90 %

Environmental characteristic

indoor use

IP degree of protection

IP20

Standards

  • EN 62368-1
  • IEC 62368-1

Product certifications

CE

REACh Regulation

Reference contains Substances of Very High Concern above the threshold

EU RoHS Directive

Compliant

Mercury free

Yes

RoHS exemption information

Yes

China RoHS Regulation

X

Environmental Disclosure

ENVPEP1902004EN

Circularity Profile

ENVEOLI1902004EN

Others

Port Ethernet

10/100BASE

Electrical connection

cable, 0.25-1.5 mm² (terminal)

[Us] rated supply voltage

  • 5 V DC, <1>
  • 12 V DC, <0.5>

Realtime clock

with RTC-battery set

Unit Type of Package 1

PCE

Number of Units in Package 1

1

Package 1 Weight

357.0 g

Package 1 Height

6.9 cm

Package 1 width

13.4 cm

Package 1 Length

18.7 cm

Unit Type of Package 2

P12

Number of Units in Package 2

320

Package 2 Weight

137.62 kg

Package 2 Height

105.0 cm

Package 2 width

80.0 cm

Package 2 Length

120.0 cm

Unit Type of Package 3

CAR

Number of Units in Package 3

8

Package 3 Weight

3.263 kg

Package 3 Height

16.5 cm

Package 3 width

29.2 cm

Package 3 Length

40.3 cm
Show all specifications

Frequently Asked Questions

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My Wiser switches are not responding to being pressed or control via Wiser by SE, what can I do to troubleshoot the issue?

Begin by taking note of the product/s that are not responding and are they doing anything else different from normal operation? For example, is the backlight flashing in a sequence, does the product respond to three presses and shows the pairing led colouring and what colours are seen. If what is suggested below does not resolve the switches not responding these details can assist the Tech Support team in diagnosing what is occurring.

Once this has been taken note of begin by power cycling your Wiser Hub. This can be done by removing the micro-USB where it connects to the Hub or by turning off the power outlet that supplies power to the Hub. Leave it off for 10 – 15 seconds and then reconnect the Wiser Hub and wait until it completes its reboot procedure at the end of which only 2 LED indicators should be visible on the Wiser Hub. With LEDs at top of Hub - if connected with Ethernet cable (Right and Left Led will turn ON). If connect via WiFi (Middle and Right Led will turn ON)

If this fails to resolve the issue the product failing to respond may need to be power cycled itself. If confidant and able, access the switchboard that has the RCBO’s or Circuit breakers that supply power to the products. Turn the applicable supply off for 10 – 15 seconds and then turn this supply back on.

Note: If uncertain contact your installing electrician for the Wiser system who may advise what is supplying power to the Wiser products. If fuses are installed in your switchboard it is recommended to have your electrician remove the fuse and then re-fit after 10 – 15 seconds. Fuses can be extremely dangerous if not correctly handled by a qualified electrician.

If the switches are still unresponsive contact Tech Support via phone – Australia: 13 73 28 (13 SEAU) New Zealand 0800 652 999, email - techsupport.pz@se.com or via online chat through a link on our support page https://www.clipsal.com/clipsal-support/contact-us or https://www.pdl.co.nz/support
 

Can I trigger a moment/scene from a Wiser wall switch?

Yes. When a number of Wiser switches/dimmers are paired with the Wiser Hub, this can be achieved with the use of an Automation and would consist of - Condition: Device status = On, Action = Enable or Disable Automation/Trigger Moment, Delay 1s, Run the device = Off.
 

Note: Only 1 moment can be used within an automation

How can I log in to Wiser by SE using either my mobile number or email?

Immediately after registering you can only log in to Wiser by SE with the phone number or email you initially used when registering an account in Wiser by SE.

If you want to log in using an email or phone number you didn't register with, the email or phone number needs to be added/linked to your account. This can be done by tapping the 3 bars at the top left for the menu slide-out, tapping on your account name, going to account and security and then adding in either the phone number or email that is missing. Once added you will be sent a verification code to bind that email/phone number.


Note: You cannot change the phone number/email that was used when registering or the other email or phone number, whichever is not used while registering, is added and bound/verified to the account. There can only be one email and one phone number linked with an account.

How do I reset my password for my account in the Wiser by SE App?

Tap on the Menu slide-out and tap your username. When in the Account page tap on Account and Security. In the Account and Security page tap on Change Login Password, this will then send you a verification code. Input the verification code received by email or SMS which will then allow you to input a new password.
 

How do I swap my Wiser connected switch and dimmer devices from BLE to Zigbee?

To swap from Bluetooth to Zigbee you will need to short press the mechanism 12 times - and allow time for the device to swap modes, this will take roughly 40 seconds. Initially when swapped to Zigbee mode the LED indicator on the mechanism will flash amber indicating it is in pairing mode. If not paired to after roughly 50 seconds this will become solid amber. This amber indicator will remain on until paired with a Hub, the mechanism will function as normal while this indicator is on.

NOTE: Before swapping from Bluetooth/BLE to Zigbee it is strongly recommended that a factory reset be performed on the mechanism before initiating the change.
 

How do I invite a new member to join my Wiser Home with their Wiser by SE account?

In the menu slide-out tap "Home Management", on the home management page tap the home you wish to add a member to and then tap Add Member, then select the method to share an invitation code.  Send the invitation code to the new member. The new member can now copy the code from the email for SMS they receive, then open Wiser by SE app, tap “Home Management”, then tap “Join a home” to the paste in the invitation code.

Note:  The invitation code lasts for 3 days after which it will expire.
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Wiser Hub on Wall
Wise hub side view
Wiser products in kitchen

Range

A Clipsal Wiser Smart Home enables you to personalise your home to fit your needs and manage it with one simple app. It’s a simple solution that can be easily integrated into any home, old or new.

All Wiser Smart Home products are also compatible with most of Clipsal’s existing wiring devices, including the Iconic switch range, making design and function upgrades simple and seamless.

With Google Home or Amazon Echo, you can also control your Clipsal Wiser Smart Home with voice commands.

With a Clipsal Wiser Smart Home, you can take control of your home the way that it suits you.