Frequently asked questions
How to troubleshoot PowerTag flashing red?
FAQ000281589
05 May 2026
Product Line: PowerTag C
Environment: A9XMC2D3
Resolution:
One second blink is means that the PowerTag Control I/O (PTCIO) is in communication loss.
Assumption: These 2 products were probably associated to another gateway no longer operational (supplied off, factory reset, crashed etc)
Try these following steps to troubleshoot:
1) Force the decommissioning of the 2 orphan products by pressing the PTCIO front face button for more than 10 seconds.
Expected Result: the product blink orange
2) Connect to the Panel Server web page and launch the discovery (to simplify user experience, if possible, disable the "protect plus" mode in Panel Server)
Expected Result: the product is added in the Panel Server web page (and blink green)