Frequently asked questions
Where can I find the files and how to update the firmware on my Zigbee Wiser devices when I don’t have the Wiser Hub?
FAQ000243466
20 June 2025
Firmware for the Wiser devices is updated via the Wiser by SE app and is done via the mode of connection. If your device is connected in Bluetooth in Wiser by SE, you will have access to Bluetooth firmware updates and if your Wiser device is connected in Zigbee via the Wiser Hub to Wiser by SE, you will have access to Zigbee firmware updates.Without the Wiser Hub you will be unable to connect Wiser devices via Zigbee in Wiser by SE and therefore will be unable to update your devices.
We do not offer any other methods for updating firmware on the devices.