Frequently asked questions
In the Wiser by SE App, why is my device/s (BLE/Zigbee) greyed out?
FAQ000196578
28 May 2025
Check if you have changed the device/s from BLE to Zigbee mode. Once the mode is changed, the device will lose connection and require manual deletion.Zigbee – Check that your router, device and Hub are powered. If you are not connected to the local WiFi associated with the Hub you will also need to check if your router and hub are still connected to the internet.
BLE – Check if you are in range of the device and does the device still have power