FA314578
28 September 2021
IssueION8650 meter drops Cellular Modem connection randomly
Product LineION8650 series meters
EnvironmentCellular Modem connection
CauseThe meter is unable to retain its Cell Modem firewall information and drops its connection. Power cycling the meter would only resolve the issue for a few minutes.
ResolutionUpgrade ION8650 meter to firmware version 4.21.0 to resolve this issue.
ION8650 V4.21.0 can be downloaded from the Schneider Electric website.