Frequently asked questions
How to lodge warranty claims to Schneider Electric Australia for Schneider Electric Grid Tie or Battery Based Inverters?
FA274618
27 October 2025
Go to the SE Solar - Get Support website https://solar.schneider-electric.com/netsuite/
Fill in all mandatory fields, upload a scan of proof of purchase (customer invoice), supporting photos, single line diagrams showing all system components if applicable, detailed description of the issue and click the submit button
The SE Solar support team will get back to you with a netsuite case number and response to your query, further details for warranty process or troubleshooting recommendations.