Find Warranty Claim Support
Lodge a warranty claim for products you’ve installed through our Electrician Warranty Form below.
Refer to the video walkthrough guide or FAQs below for correct documentation required to lodge a claim.
Electrician Warranty Frequently Asked Questions
How can I check the status of my warranty claim or follow up?
Hide ShowTo check the status of your warranty claim, please contact our warranty team by replying to the confirmation email which you should receive after submitting your warranty claim submission. Alternatively, you can contact our dedicated warranty team via phone (13 73 28).
If I source a replacement product through a wholesaler, how is my reimbursement managed?
Hide ShowIf you’ve obtained a replacement product via a wholesaler, the original item can be returned to the wholesaler in line with their returns process.
They will advise on credit or replacement options based on their policy.
Can I still request support for a discontinued product?
Hide ShowYes, if the product is within its warranty period, you can submit a request.
Our team will work with you to determine suitable support options based on the product and availability.
What types of costs are covered under warranty support?
Hide ShowCosts such as troubleshooting, administration, certificates, after-hours rates or call out charges are not covered by warranty. If you are likely to incur any exceptional costs outside of normal rates please contact SE for pre-approval.
What documents do I need to provide when submitting a claim?
Hide ShowEither a quote for work yet to be completed, or an invoice for work already completed is required. Either quote or invoice may require amendment prior to approval.
One of the following documents is required as proof of purchase/installation:
- Invoice from Electrician or Electrical Wholesaler
- Proof of Installation (Certificate of Compliance)
- Certificate of Occupancy or Final Inspection document will be considered
- Clipsal warranty handover document provided by your builder