Wiser Energy IP communication Module

Wiser Energy IP communication Module

Wiser Energy IP communication Module

Item Number: EER72600

Retail
$376.60
RRP (Inc. GST)

Product Dimensions

Width icon

Width54 mm

Height icon

Height84 mm

Depth icon

Depth67 mm

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Datasheet

Barcode

Qty UoM EAN Colour
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Specifications

Design

Range

Wiser

Range of product

Wiser Link

Product brand

Clipsal

Product or component type

IP communication module

Physical

Mounting mode

clip-on

Mounting support

DIN rail

Communication port protocol

Zigbee

Integrated connection type

Ethernet port for DHCP client

Local signalling

  • green, orange and red LED for product status
  • green and orange LED for Ethernet status (LAN ST)
    • Height

      84 mm

      Width

      54 mm

      Depth

      67 mm

      Net weight

      133 g

      Range compatibility

    • Wiser energy meter
    • Wiser PowerTag energy sensor
      • IP degree of protection

      • IP20 casing: conforming to IEC 60529
      • IP40 front face: conforming to IEC 60529
        • IK degree of protection

          IK05 conforming to IEC 62262

          Relative humidity

          93-93 % at 40-40 °C

          Ambient air temperature for operation

          -25-50 °C

          Standards

        • IEC 61000-6-1:2005
        • IEC 61000-6-3:2005
          • EU RoHS Directive

            Compliant

            Mercury free

            Yes

            RoHS exemption information

            Yes

            China RoHS Regulation

            Product out of China RoHS scope. Substance declaration for your information

            Environmental Disclosure

            ENVPEP1604024

            Circularity Profile

            ENVEOLI1604024

            Material

            Material

            PC (polycarbonate)

            Others

            Product name

            MIP

            [Us] rated supply voltage

            110/230 V AC (+/- 15 %), <2 A

            Network frequency

            50/60 Hz

            Power consumption in VA

            5 VA

            Transmission rate

            9600 bit/s 0-24 V 2-wire non polarised cable <50 m Wiser EM5 energy meter

            Web services configuration

            Bluetooth

            Communication interface

            Ethernet 10/100BASE-T <100 m Cat.6 STP

            Overvoltage category

            III

            Electrical connection

          • screw terminal block for main supply
          • screw terminal block for communication
            • Targeted country

              Australia

              Pollution degree

              2

              Operating altitude

              0...2000 m

              Electromagnetic compatibility

            • electromagnetic immunity: , conforming to IEC 61000-6-1
            • electromagnetic emission: , conforming to IEC 61000-6-3
              • Fire resistance

                650 °C during 30 s

                Unit Type of Package 1

                PCE

                Number of Units in Package 1

                1

                Package 1 Weight

                0.174 kg

                Package 1 Height

                0.85 dm

                Package 1 width

                0.65 dm

                Package 1 Length

                1.11 dm

                WEEE

                The product must be disposed on European Union markets following specific waste collection and never end up in rubbish bins
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                Frequently Asked Questions

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                Can part number EER71000 be used with more than 5 sensors?

                No. Unfortunately, only 5 sensors can be used on EER71000.

                How much do I save in terms of energy/money if I install Wiser Link solution?

                Wiser Link helps the customer to understand where he or she is spending there money and to adapt  to their consumption behaviour which inturn will lead to saving energy/money.

                For further information please visit https://www.clipsal.com/Trade/Products/Energy-Efficiency/Wiser-Link#.V0UrSfl97RY



                 

                How can I set my Wiser thermostat for Energy Star guidelines?

                Issue:
                How can I set my Wiser thermostat for Energy Star guidelines?
                 
                Product Line:
                Wiser Home Management System
                 
                Environment:
                https://www.wiserenergy.com,  EER56000, EER56100, EER58000
                 
                Cause:
                Customer would like to make sure his thermostat is set at or better than Energy Star guidelines.  
                 
                Resolution:
                To optimize between comfort and energy savings, pre-configured Energy Star templates for both heating and cooling are available through the Wiser portal, www.wiserenergy.com.   From the Thermostats tab of the portal, scroll to the bottom and select "Energy-Saving Templates".

                Is the Clipsal 9020CM-GY a conduit with a draw wire

                No longer available use the turbo version 9020TCM-GY

                Video: Wiser thermostat temperature calibration

                Issue:
                It is suspected that the Wiser Thermostat temperature measurement values are not correct.  Is it possible to calibrate the Wiser thermostat temperature?

                Product Line:
                Wiser Home Management System
                EER56000, EER56100, EER58000

                Environment:
                Residential, United States or Canada

                Cause:
                Any concern that the Wiser Thermostat temperature is not accurate should be confirmed by placing another thermostat or other temperature measurment device near the Wiser thermostat and comparing the temperature values.  

                Resolution:
                The thermostats have a temperature calibration function that allows the user to set an offset value several degrees.  The owner of the thermostat can program an offset value to make adjust the thermostat temperature measurement to match the measurement of another device.  Play the appropriate video below to see how to  program the temperature offset value.

                Wiser Thermostat EER56000 and EER56100 Temperature Calibration


                Wiser Thermostat EER58000 Temperature Calibration

                There are missing days in my Wiser energy graph.

                Issue:
                The energy graph on wiserenergy.com does not show data for everyday.   Some days have no data.

                Product Line:
                Wiser Home Management System

                Environment:
                https://www.wiserenergy.com

                Cause:
                1.  The first possible cause is that the Wiser Gateway was unplugged, or disconnected from the internet for a period of time.  If this occurs, the home's Wiser System will not be able to report to wiser servers and data will be lost.  
                2.  Another possible cause is that the power data was negative.  The graphs on wiserenergy.com will only show positive consumption.  See FA214229
                Resolution:
                1.  Make sure that your Wiser gateway is plugged in and is connected to the internet.
                2.  If your Wiser gateway has been continuously plugged in, and has had an internet connection, please contact Wiser support.

                More information about how to use the Wiser Home Management System may be found in a series of video tutorials published on YouTube.   Link to the the entire playlist of tutorials here.    Video #1, "Creating an Account," most closely pertains to this topic.  This video covers setting up the Gateway and confirming the Gateway's Internet connection.   Click here to go to Video #1.
                 

                Wiser thermostat display screen color is wrong. It was always green and now it is something different.

                Issue:
                Wiser thermostat display screen color is wrong.  It was always green and now it is something different.
                How do I change screeb color on Wiser thermostat?

                Product Line:
                Wiser Home Management System
                EER56000,  EER56100

                Environment:
                Residential Home
                https://www.wiserenergy.com

                Cause:
                The EER56000 and EER56100 thermostats have a display screen with variable color backlight.  The normal factory default backlight is a bright green.   This color can be changed through a setting under the a Temp Menu -> More  -> Backlight.  The color of the screen is set by a number 1 to 99 where 1 is red, 20 to 30 is green, 40 is blue-green, 50 to 60 is blue, 90 is purple.  

                The thermostat has 4 Demand Response levels: Low, Medium, High, and Critical.   Unless it has been commanded by the utility company to be at a higher Demand Response Level, then the thermostat will be at the default Low level with a default color of 31 (green).   A limited number EER56000 thermostats were sold into accounts involving Demand Response programs with utility companies in 2013 to 2015 time frame.  It is very unlikely that the color display change is caused by a Demand Response event, but check with the Wiser Home Management Applications Engineering team to verify.

                A possible cause of display screen color change is a defective backlight. See Resolution area for testing instructions.

                Resolution:
                If you can verify that Demand Response events are possible for the installation, then the screen color could be normal.  

                Test the backlight color by accessing the color adjustment screen under Temp Menu -> More  -> Backlight.  Use the wheel to adjust the color number.  If the color does not follow the normal operation where 1 is red, 20 to 30 is green, 40 is blue-green, 50 to 60 is blue, 90 is purple, then one of the backlight LEDs has burned out.  Replace thermostat under warranty if applicable and within 18 month warranty period.

                Video: Wiser Thermostat EER56000 basic operation

                Issue:
                Basic Operation of Wiser Thermostat EER56000 and EER56100
                How do I turn thermostat on or off?
                How to change themostat from heating and cooling?

                Product Line:
                Wiser Home Management System
                Part Numbers EER56000 and EER56100

                Environment:
                United States and Canada

                Resolution:
                The Wiser Thermostats can be controlled via a customer account on www.wiserenergy.com or by the buttons on the device itself.  

                In order to control the device via the website or mobile app, create an account on www.wiserenergy.com and attach the device to the account.  See FA225429 in order to do this.  

                In order to change mode or temperature by the control buttons on the thermostat itself, see the User Documentation or video below.

                Why do I need a Wiser gateway?

                 Issue:
                Why do I need a Wiser Gateway?
                 
                Product Line:
                Wiser Home Management System
                 
                Environment:
                Wiser System Installation
                https://www.wiserenergy.com
                 
                Cause:
                Function and necessity of Gateway is unclear.
                 
                Resolution:
                The Wiser Gateway (aka Coordinator) is the hub of the connected home.   The Gateway can be thought of as a translator.   The Wiser Devices communicate via ZigBee radio protocol, which is more secure than WiFi.   The Gateway translates the ZigBee messages to Internet TCP/IP protocol.  Without the Gateway, no data from Wiser Devices  is accessible over the internet.   Most Wiser functions will not work without a Gateway.

                How much internet bandwidth is my Wiser system using?

                Issue:
                How much internet bandwidth is my Wiser system using?

                Product Line:
                Wiser Home Management System
                 
                Environment:
                https://www.wiserenergy.com
                 
                Cause:
                Customer is concerned about the amount of data that the Wiser system may be transmitting. 
                 
                Resolution:
                The Wiser Home Management System uses very little internet data.  Within the home, the devices commincate to the Gateway via Zigbee radio technology.  Thus, no internet communication occurs among the devices within the home.   Internet communication occurs every 15 minutes as the Gateway reports device data up to the Wiser servers.  These communications are less than 50kB, consisting of numerical energy data for last 15 minute time interval. 

                I have email about billing my credit card for my Wiser account? I want to cancel my account.

                Issue:
                I have email about billing my credit card for my Wiser account?  I want to cancel my account.

                Product Line:
                Wiser Home Management System
                Wiser Generation 1.0 System 2013 to 2015, centered on the Wiser Coordinator EER21200 and the portal https://www.wiserenergy.com

                Environment:
                United States and Canada

                Cause:
                The website for the Wiser System, Generation 1.0,  www.wiserenergy.com, is powered by security company Alarm.com.  Alarm.com setup the site with 2 plans of features, Basic and Premium.  The Premium plan costs %5.99 per month billed to a credit card.   Customer may not have realized that his account was setup as Premium.

                From 2013 to 2015, KB Home was one of the major Wiser Customers.  With KB Home, there was a plan in place to allow Premium plan for free for 1 year.  KB Home customers may have registered as Premium accounts.  After 1 year, those customers get notified that their account billing is beginning.

                Resolution:
                Explain the differences between Premium and Basic plans. See attachment.   Login to the Alarm.com Dealer Portal for Wiser.  Convert the account to Basic or terminate the customer.  
                 

                Wiser Power Meter will not connect to Coordinator

                Issue:
                Wiser Power Meter will not connect to Coordinator.  Home Owner entered the catch phrase of Power Meter, but the device will not add the network.

                Product Line:
                Wiser Home Management System,  EER21200, WISERJLPM200

                Environment:
                Wiser Home Management System,  wiserernergy.com

                Cause:
                This issue can be caused by several factors.  The most common cause found in 2014, state of Texas, KB Homes, was that the contractors install the Power Meter in metal boxes on the outside of the house.  The metal box blocks the ZigBee radio signal.

                Resolution: 
                Some locations, such as Texas, it is common to install a Utility Meter / Circuit Breaker Combo panel on the outside of the house.   If the breaker panel is on the outside of the house, then the Power Meter is probably on the outside of the house as well.  Find out the condition of the Power Meter installation.  If the Power Meter is in a metal box, then test joining to the network with the cover the of the metal box removed.   If this works, then the metal box is the cause.   The first recommended action is to force the installing contractor to install the Power Meter in a plastic or fiberglass enclosure.   Another solution is to install the Coordinator or another Wiser Device very close to the Power Meter but on the inside of the house.  If the distance is short enough, the devices might be able to communicate even though the Power Meter is in a metal enclosure.  

                Verify that the breaker feeding power to the Power Meter is on.  Verify that the Power Meter indicator lights work properly and that and the Power Meter is in join mode.  
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