Frequently Asked Questions
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Is a wall plate available for part number E35/2?
The part number E35/2 does not have a wall plate it mounts into WB4 wall box.
Does the Clipsal 438/2 suit the 492
The 438/2 does suit the 492.
What are the sockets suitable for 492-WE?
The suitable sockets for 492-WE are :
438/2 - extension socket
402-WE - surface socket
What would cause a functional levels of application and firmware are not compatible with the EcoStruxure Machine Expert Basic (formally SoMachine Basic) software?
Issue:
Not being able to connect to the M221
Product line:
SoMachine Basic, EcoStruxure Machine Expert Basic
Environment:
SoMachine Basic, Ecostruxure Machine Expert Basic
Cause:
Incompatible firmware for software version.
Resolution:
The issue is caused from a newer version of the software than the firmware. Any firmware version 1.1.15 or lower with software version 3.1 SP1 build 44532 is used you need to upgrade the firmware to version 1.3.2.1 and select function level 3.1 under the behavior. As of 9/5/2018 the current version of the software is 1.6 SP2.
Are EasyPact MVS circuit breakers for sale in the USA or Canada?
Issue:
Where can I buy a EasyPact MVS breaker?
Product Line:
EasyPact MVS circuit breakers
Resolution:
There are no plans for a general release of the EasyPact MVS circuit breaker line in the US.