Clipsal Wiser Micro Module Smart Blind Controller Grey

Firmware for the Wiser devices is updated via the Wiser by SE app and is done via the mode of connection. If your device is connected in Bluetooth in Wiser by SE, you will have access to Bluetooth firmware updates and if your Wiser device is connected in Zigbee via the Wiser Hub to Wiser by SE, you will have access to Zigbee firmware updates.
Without the Wiser Hub you will be unable to connect Wiser devices via Zigbee in Wiser by SE and therefore will be unable to update your devices. 
We do not offer any other methods for updating firmware on the devices.
 

Begin by taking note of the product/s that are not responding and are they doing anything else different from normal operation? For example, is the backlight flashing in a sequence, does the product respond to three presses and shows the pairing led colouring and what colours are seen. If what is suggested below does not resolve the switches not responding these details can assist the Tech Support team in diagnosing what is occurring.

Once this has been taken note of begin by power cycling your Wiser Hub. This can be done by removing the micro-USB where it connects to the Hub or by turning off the power outlet that supplies power to the Hub. Leave it off for 10 – 15 seconds and then reconnect the Wiser Hub and wait until it completes its reboot procedure at the end of which only 2 LED indicators should be visible on the Wiser Hub. With LEDs at top of Hub - if connected with Ethernet cable (Right and Left Led will turn ON). If connect via WiFi (Middle and Right Led will turn ON)

If this fails to resolve the issue the product failing to respond may need to be power cycled itself. If confidant and able, access the switchboard that has the RCBO’s or Circuit breakers that supply power to the products. Turn the applicable supply off for 10 – 15 seconds and then turn this supply back on.

Note: If uncertain contact your installing electrician for the Wiser system who may advise what is supplying power to the Wiser products. If fuses are installed in your switchboard it is recommended to have your electrician remove the fuse and then re-fit after 10 – 15 seconds. Fuses can be extremely dangerous if not correctly handled by a qualified electrician.

If the switches are still unresponsive contact Tech Support via phone – Australia: 13 73 28 (13 SEAU) New Zealand 0800 652 999, email - techsupport.pz@se.com or via online chat through a link on our support page https://www.clipsal.com/clipsal-support/contact-us or https://www.pdl.co.nz/support
 

Yes. When a number of Wiser switches/dimmers are paired with the Wiser Hub, this can be achieved with the use of an Automation and would consist of - Condition: Device status = On, Action = Enable or Disable Automation/Trigger Moment, Delay 1s, Run the device = Off.
 

Note: Only 1 moment can be used within an automation

To swap from Bluetooth to Zigbee you will need to short press the mechanism 12 times - and allow time for the device to swap modes, this will take roughly 40 seconds. Initially when swapped to Zigbee mode the LED indicator on the mechanism will flash amber indicating it is in pairing mode. If not paired to after roughly 50 seconds this will become solid amber. This amber indicator will remain on until paired with a Hub, the mechanism will function as normal while this indicator is on.

NOTE: Before swapping from Bluetooth/BLE to Zigbee it is strongly recommended that a factory reset be performed on the mechanism before initiating the change.
 

Check if you have changed the device/s from BLE to Zigbee mode. Once the mode is changed, the device will lose connection and require manual deletion.

Zigbee – Check that your router, device and Hub are powered. If you are not connected to the local WiFi associated with the Hub you will also need to check if your router and hub are still connected to the internet.

BLE – Check if you are in range of the device and does the device still have power
 

Remove and restore the device to its factory default settings by using the Edit/Pencil icon on the top right of the Blind Controller’s Control panel in Wiser by SE App. After the device is removed, commission the device again by following the instructions in the App to add a device and the UI sync issue should no longer be an issue. Ensure to set the run time in the Blind Controller settings to match the run time needed for the blind/shutter to fully open or close.