Frequently Asked Questions
PowerTag C A9XMC1D3 and A9XMC2D3 cannot be connected to a Smartlink A9XMZA08 or A9XMWA20.
PowerTag C devices are only compatible with PowerTag Link gateways A9XMWD20 or A9XMWD100 with FW 1.4.5.
PowerTag Ambient A9XST114 is not compatible with PowerTag Link (A9XMWD20 and A9XMWD20) or Smartlink gateways (A9XMZA08 and A9XMZA20).
A9XST114 is a thermal sensor that can only be paired with Acti 9 PowerTag Link C gateway (A9XELC10).
Smartlink RS485 (A9XMSB11) only
The Smartlink is stucked in boot mode (Status LED blinking red / green) after a Firmware Upgrade fail with Ecostruxure Power Commission (EPC)
Cause of Issue
Root cause may be due to some communication issues between old Smartlink Modbus FW (1.3.5 and older) and EPC. This may happen if you upgrade SL Modbus with Serial connection.
Always connect your Smartlink RS485 to a Smartlink SIB gateway (A9XMZA08) before any firmware upgrade.
Smartlink Modbus module boot recovery is not possible from EPC. But there is a FW recovery procedure you can use with the former Smartlink tool "Smart Test". This tool is no more maintained / distributed since 2017 and EPC is the official tool to upgrade and commission all Smartlink devices.
Please contact your technical support to obtain the procedure to recover your Smartlink Mosbus with Smart Test.