Acti 9 iC60N 3P 1A…63A Miniature Circuit Breaker

Acti9 Ic60n, 3P, 25A, C Miniature Circuit Breaker

Catalogue Number: A9F44325
Acti 9 iC60N 3P 1A…63A Miniature Circuit Breaker
Colour:
Colour: Per UOM Std.
  • 1 PCE

Specifications

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Range
Acti 9
Range of product
Acti 9
Product name
Disbo iC60
Product or component type
miniature circuit-breaker
Device short name
iC60N
Poles description
3P
Number of protected poles
3
[In] rated current
25 A
Network type
AC
Trip unit technology
thermal-magnetic
Curve code
C
Breaking capacity code
N
Breaking capacity
  • 6000 A Icn at 415 V AC 50/60 Hz conforming to EN/IEC 60898-1
  • 36 kA Icu at 12...133 V AC 50/60 Hz conforming to EN/IEC 60947-2
  • 20 kA Icu at 220...240 V AC 50/60 Hz conforming to EN/IEC 60947-2
  • 10 kA Icu at 380...415 V AC 50/60 Hz conforming to EN/IEC 60947-2
  • 6 kA Icu at 440 V AC 50/60 Hz conforming to EN/IEC 60947-2
  • 15 kA Icu at 100...133 V DC conforming to EN/IEC 60947-2
    • Utilisation category
      category A conforming to EN/IEC 60947-2
      Network frequency
      50/60 Hz
      [Ue] rated operational voltage
      440 V AC 50/60 Hz
      Magnetic tripping limit
      8 x In +/- 20 %
      [Ics] rated service breaking capacity
    • 27 kA 75 % conforming to EN/IEC 60947-2 - 12...133 V AC 50/60 Hz
    • 15 kA 75 % conforming to EN/IEC 60947-2 - 220...240 V AC 50/60 Hz
    • 7.5 kA 75 % conforming to EN/IEC 60947-2 - 380...415 V AC 50/60 Hz
    • 4.5 kA 75 % conforming to EN/IEC 60947-2 - 440 V AC 50/60 Hz
    • 6000 A 100 % conforming to EN/IEC 60898-1 - 415 V AC 50/60 Hz
    • 15 kA 100 % conforming to EN/IEC 60947-2 - 100...133 V DC
      • Limitation class
        3 conforming to EN/IEC 60947-2
        [Ui] rated insulation voltage
        500 V AC 50/60 Hz
        [Uimp] rated impulse withstand voltage
        6 kV conforming to EN/IEC 60947-2
        Contact position indicator
        yes
        Control type
        toggle
        Local signalling
        trip indicator
        Mounting mode
        clip-on
        Mounting support
        rail
        Connection pitch
        9 mm pitches
        6
        Height
        85 mm
        Width
        54 mm
        Depth
        78.5 mm
        Net weight
        0.375 kg
        Mechanical durability
        20000 cycles
        Electrical durability
        10000 cycles
        Provision for padlocking
        padlockable
        Connections - terminals
      • single terminal (top or bottom) 1-25 mm² rigid
      • single terminal (top or bottom) 1-16 mm² flexible
        • Wire stripping length
          14 mm for top or bottom connection
          Tightening torque
          2-2 N.m top or bottom
          Earth-leakage protection
          separate block
          Compatibility code
          iC60
          Standards
        • EN/IEC 60898-1
        • EN/IEC 60947-2
          • IP degree of protection
            IP20 conforming to IEC 60529
            Pollution degree
            3 conforming to EN/IEC 60947-2
            Tropicalisation
            2 conforming to IEC 60068-1
            Relative humidity
            95-95 % at 55-55 °C
            Ambient air temperature for operation
            -35-70 °C
            Ambient air temperature for storage
            -40-85 °C
            Sustainable offer status
            Green Premium product
            REACh Regulation
            Free of Substances of Very High Concern above the threshold
            REACh free of SVHC
            Yes
            EU RoHS Directive
            Compliant
            Toxic heavy metal free
            Yes
            Mercury free
            Yes
            RoHS exemption information
            Yes
            China RoHS Regulation
             Pro-active China RoHS declaration (out of China RoHS legal scope)
            Environmental Disclosure
            ENVPEP1409009EN
            WEEE
            The product must be disposed on European Union markets following specific waste collection and never end up in rubbish bins

            Frequently Asked Questions

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            What is the part number for 2 pole 25amp Acti 9 C/B?

            A9F44225

            What is the part code for a 32amp 3P 6kA C Curve MCB?

            The Code is A9F44332.

            What is the part number for a 3 phase 20amp MCB/RCD combo?

            The part number for a 3 phase 20amp MCB/RCD combo is - A9F44320 & A9V02763

            For further information visit links below:-
            https://www.schneider-electric.com.au/en/search/A9F44320
            https://www.schneider-electric.com.au/en/search/A9V02763
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            What is the Code for a 2 Pole 32A C curve MCB rated at 6 kA ?

            Code = A9F44232

            What is the part number for a 25A 3 phase D curve breaker?

            The part name is A9F55325

            What is the part number for a 4 pole 32A circuit breaker?

            The part number is A9F54432.

            What is the part number for a 3 pole 40amp RCBO?

            The part number for a 3 pole 40amp RCBO is - A9F44340 & A9V02763
            For further information , visit link below:-
            https://www.schneider-electric.com.au/en/search/A9F44340
            https://www.schneider-electric.com.au/en/search/A9V02763
             

            Do you do a 3 pole version of a 4RCBM232/30?

            Unfortunately we do not offer a 3 pole version of a 4RCBM230/30.

            However as an alternative we can offer a A9F54432 (4 Pole 32A Circuit Breaker) and a A9V06763 (Vigi Block).

            For further information please visit www.clipsal.com/Trade

            What is the part number for a 3 phase 63amp MCB/RCD?

            The part number for a 3 phase 63amp MCB/RCD is - A9F44363 & A9V02763

            For further information, visit the link below:-
            https://www.schneider-electric.com.au/en/search/A9F44363
            https://www.schneider-electric.com.au/en/search/A9V02763
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            Is part number A9F44106 DC rated?

            Yes, part is DC rated up to 48 volts.

            What is the suitable vigi unit to suit with the A9F54332?

            A9F54332 is a 3 pole breaker.
            They have an option of having 3 pole vigi (A9V51363) or 4 pole vigi (A9V02763) for neutral conection .

            What is the part number for a 3 phase 10amp RCBO?

            The part number for a 3 phase 10amp RCBO is - A9F44310 & A9V02763

            For further information , visit links below:-
            https://www.schneider-electric.com.au/en/search/A9F44310
            https://www.schneider-electric.com.au/en/search/A9V02763
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            What is the part code for an Acti9 10kA 3Pole 32amp 'C' curve MCB?

            The part number is A9F54332.

            What is a 2pole, 6A, C Curve, 6kA circuit breaker

             Part code 25815 Multi 9 - Acti 9 A9F44206

            What is the alternative Acti 9 part code for the discontinued Multi 9 24674?

            The alternative Acti 9 conversion is the A9F45316   3 Pole 16A 6kA MCB 

            What is the part number for 20A 10kA D curve 3 pole circuit breaker?

            The part number for 20A 10kA D curve 3 pole circuit breaker is A9F55320.

            What code is the Acti9 equivalent of the Merlin Gerin 25817?

            The Acti9 A9F44216 is a 2p 16A C curve 6kA MCB.
             

            What are the codes for the Fault Arc Detection Devices?

            6A - A9FDB606
            10A - A9FDB610
            16A - A9FDB616
            20A - A9FDB620
            25A - A9FDB625

            What is the Acti 9 substitute for the Multi 9 25807?

            The A9F44140 is the Acti 9 substitute.

            Please see the attached datasheet for further information on the A9F44140.

            What is the part number for a side mount auxiliary contact block to suit A9F44106 circuit breaker?

            Part number for the side mount auxiliar for the Acti 9 range of circuit breakers is A9A26924.
            See link for more details...
            https://eshop.schneider-electric.com/product.aspx?org=21&lang=1&dist=276&prod_id=A9A26924

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            What is the part number of a 3 pole 32A, 10KA, C curve Acti 9 circuit breaker?

            A9F54332 is a 3 pole 32A, 10KA, C curve Acti 9 circuit breaker. For further information, please visit https://www.schneider-electric.co.uk/en/product/A9F54332/acti9-ic60h-3p-32a-c-miniature-circuit-breaker/

            Schneider Eletric A9F54332 Picture

            Can the A9F44210 be used with 110v AC?

            Yes it can, the only difference between a 100v and 230v is that you will get 36kA breaking capacity as opposed to 20kA (230v).



             

            Is it possible to get the PDL 695R (10A Horizontal double, switched socket with Round Earth Pin) in black?

            No, the complete unit does not come complete in black. However, you can purchase the PDL 695C in black (BK) and swap the cover plates over.
            But the Sockets and the switches will still be white.
             

            What is the part number for a 1 pole 25amp D-Curve RCBO?

            The part number for a 1 pole 25amp D-Curve RCBO is - A9F55125 & A9V02663

            For further information , visit link below:-
            https://www.schneider-electric.com.au/en/search/A9F55125
            https://www.schneider-electric.com.au/en/search/A9V02663
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            User-added image

            What is the part number for a 2 pole 6amp C/B for 24VDC with right side padlocking device?

            The part number for a 2 pole 6amp C/B for 24VDC with right side padlocking device is - A9F44206 & A9A26831
            For further information , visit links below:-
            https://www.schneider-electric.com.au/en/search/A9F44206
            https://www.schneider-electric.com.au/en/search/A9A26831

            User-added image
             

            Single Line Configuration utility: The active project is not showing in the list of projects

            Applies to:
            PSO 8.2 and Cumulative Updates (1 through 7)

            Issue:
            When opening the Single Line Configuration utility the active project is not showing in the list of projects.

            Causes:
            If the main project is not including "PLS_Include" but a renamed copy of the original "PLS_Include", then the Single Line Configuration utility will not detect and will not add the main project into the list of projects.

            Fixes:

            *Warning: Take backups of any files prior to modifying them. Ensure the backups are in a location that will not be overwritten (i.e. the Desktop).

            To make this work, replace the "PLS_Include" name with the new project name inside these 2 configuration files: GenieDefinitions.xml and SupportedGenies.xml.
            In GenieDefinitions.xml there is originally a "Project" XML tag having "PLS_Include" as name attribute:
            <?xml version="1.0" encoding="utf-8"?>
            <GenieDefinitions>
              <Project name="PLS_Include">
            This string has to be changed to the new included project name.

            The same in SupportedGenies.xml there is originally a "Project" XML tag with "PLS_Include" name attribute:
            <?xml version="1.0" encoding="UTF-8"?>
            <SupportedGenies>
                <Project name="PLS_Include">
            This string has to be changed to the new included project name.

             

            Can I vertically mount my AP77XX or AP44XX Automatic Transfer Switch (ATS)?

            Issue
            Customers wish to vertically mount an AP77XX or AP44XX ATS

            Product Line
            AP77XX series Automatic Transfer Switches (all generations)
            AP44XX series Automatic Transfer Switches

            Resolution
            The AP77XX and AP44XX series Automatic Transfer Switches were designed to be installed horizontally. The effects of gravity on the internal components along with other concerns could prevent the product from operating as specified in other orientations; therefore mounting the ATS upside-down or vertically is unsupported. All units ship with brackets to allow the unit to be mounted horizontally.

            When should I install the secondary grounding cable to my rack automatic transfer switch ?


            Issue

            This article outlines our recommendations in regards to installing the secondary grounding cable to the rack Automatic Transfer Switch (ATS) units.


            Product Line
            • AP44XX series Automatic Transfer Switches (AP4421, AP4433, AP4422, AP4423, AP4434, AP4424, AP4430, AP4431, AP4432, AP4450, AP4452, AP4452J, AP4453).


            Environment
            • All Firmware revisions.


            Cause

            Customers looking to clarify the information available in the Installation and quick start manual.




            Resolution

            If the total measured leakage current exceeds 3.5mA we recommend to attach a ground wire from the Rack ATS supplementary ground (M4 thread) to a reliable ground connection before energizing the Rack ATS.
            The value of 3.5mA is in conformance with IEC/EN 60950 clause 5. The leakage current value of the ATS without loads installed is below the limits required in Table 5A of the standard. The supplementary chassis ground terminal connection is recommended for installations to the meet their requirements if the known or measured leakage current exceeds 3.5mA.
             

            Video: Automatic Transfer Switch (AP44XX) front panel LEDs explained

            Issue:
            This FAQ document explains the behavior of the LEDs located on the front panel of the fourth generation rack automatic transfer switches (ATS).


            Product Line:
            4th Generation Rack Automatic Transfer Switch models: AP4421, AP4422, AP4423, AP4424, AP4430, AP4431, AP4432, AP4433, AP4434, AP4450, AP4452, AP4452J, AP4453.


            Environment
            • All firmware revisions
            • All serial numbers

            Cause:
            Request to explain the behavior of the LEDs and functionality of the Preference button located on the front side of the ATS.


            Resolution:
            Refer to Picture 1 and Table 1 for a detailed description on the LEDs and Preference button located on the front panel of the ATS unit.
             
            Picture 1
             
            Item Function
            (1)   Preference A/B Button Press to set a preferred source: the first press sets source A, the second press sets source B, and the third press sets no preference.
            (2) Source A and B LEDs Indicate preferred source. If no source is preferred, both LEDs are illuminated. You can also see the preferred source on the LCD Display.
            (3) Input Connector LEDs Provide information about input voltage from each source. If the RMS input voltage and measured frequency are within the selected tolerance range, the corresponding indicator will be illuminated. In a normal operating condition (full source redundancy) both sets of LEDs are illuminated.
            (4) Output Connector LEDs Indicate which source is being used for the output (only one path will be illuminated at any time). Together, the Source Preference LEDs, the Connector LEDs, and the Output LED show the power flow through the ATS.
            (5) Output LED Shows that voltage is available at the output for the ATS.
            Table 1

            The video embedded below shows the front panel LED behavior as explained above and demonstrates the switching between the input sources by using the Preference A/B Button (in the first half of the video), ATS switching functionality in case of a failed input source (01:04) and preferred source switching functionality (01:17).
            For more information about the ATS switching functionality please see FAQ FA327612.

               

            How switching works in the fourth generation rack automatic transfer switches (AP44XX)

            Issue:
            This FAQ document explains how switching works in the fourth generation of rack automatic transfer switch (ATS) products.


            Product Line:
            4th Generation Rack Automatic Transfer Switch models (AP44XX): AP4421, AP4422, AP4423, AP4424, AP4430, AP4431, AP4432, AP4433, AP4434, AP4450, AP4452, AP4452J, AP4453.


            Environment
            • All firmware revisions
            • All serial numbers

            Cause:
            Request to know how does the switching work in the fourth generation rack ATS units.


            Resolution:
            Refer to the description below for a complete explanation on the switching functionality.
            1. Configure the ATS to accept power that meets the needs of your equipment by adjusting the following settings:
            Line VRMS: the ideal voltage for your equipment. Acceptable line voltages vary per ATS model and can be found on your ATS specification sheet.
            Transfer limits: The maximum and minimum voltages the ATS will accept before switching to the other source. These are meant to allow for small, acceptable surges and drops in power. The ATS should not run near the upper transfer limit for long periods of time.
            Transfer ranges: Pre-defined sets of transfer limits. You can configure up to three transfer ranges.
            Sensitivity: How long the ATS waits to determine whether or not it will switch sources. High sensitivity provides extra responsiveness for delicate equipment. Low sensitivity prevents excessive switching in cases of fluctuating power inputs.
            These settings can be configured on the web interface under: Configuration -> ATS -> Frequency/Voltage.



            2. The ATS constantly monitors the quality and amount of power coming from sources A and B. If one source begins to supply power that does not meet your settings, the ATS will disqualify that source.
            a. If the disqualified source is not in use, the ATS will generate an alarm indicating redundancy has been lost.
            b. If the disqualified source is in use, the ATS will switch to draw power from the other available source.
            c. If a preferred source is set, the ATS will wait 30 seconds to monitor that source. After 30 seconds, if the preferred source become stable again, the ATS will switch back to the preferred source. Below is an illustration of how the switch happens.

            Source A is providing power to the attached equipment, while Source B is isolated from the attached equipment.


            Firmware detects that Source A is out of the user-specified transfer range. The input power from Source A is removed by disengaging the relays. (This allows for out-of-phase switching and significantly reduces the opportunity for relay welding.)


            Source B relays are engaged; Source B provides power to the attached equipment.



            NOTE: The entire switching process (described in step 2) takes a maximum of 10 milliseconds at high sensitivity, and 12 milliseconds at low sensitivity.

            Can I change the input plug or reduce the cord length on my Rack Power Distribution Unit (Rack PDU) or Rack Automatic Transfer Switch (ATS)?


            Issue

            What is the policy on changing a Rack PDU/ATS input power plug? Can I reduce the cord length? Can I hardwire the input?


            Product Line
             
            • Rack Power Distribution Unit (PDU) Models
              • AP95XX
              • AP75XX
              • AP78XX
              • AP79XX
              • AP84XX
              • AP86XX
              • AP88XX
              • AP89XX
             
            • Rack Automatic Transfer Switch (ATS) Models
              • AP77XX
              • AP44XX


            Environment
             
            • Installation scenarios requiring input plug modifications or cord length reductions


            Cause

            APC policy is provided for reference or documentation reasons.



            Resolution

            APC will continue to honor the product warranty on a Rack PDU or Rack ATS if a licensed electrician is used to change the input plug or provided the replacement plug has the equivalent ratings of the original APC supplied plug. This also applies to users who wish to reduce the cord length. APC will invalidate any warranty claim if a failure is determined to be caused by replacement plug quality, cord modification, and/or installation error. If a warranty replacement is ordered, it is important to understand that the replacement unit will be provided with the original APC specified plug and/or cord length.

            It is the customer's responsibility to ensure the modifications adhere to code standards. In terms of agency approval, it is the responsibility of the Authority Having Jurisdiction (AHJ) to determine the acceptability of the modification or if the modifications are significant enough to require one of UL's Field Engineering Services staff members to evaluate the modified product.

            For more information on UL markings, please see the attached document.


            Note: Opening the actual chassis of the PDU or ATS is strictly prohibited, poses a safety risk, and will immediately void the warranty. APC Rack ATS and Rack PDU products have not been evaluated by safety agencies for hardwiring in the field and as such, customer modification of these products for hard wiring cannot be supported. Hardwiring these products would require removing the cover to gain access to the internal power connections. As mentioned, opening the chassis will immediately void the warranty. Additionally, removing the cover and modifying the input power wiring can create dangerous shock hazards that may result in death or serious injury.
             

            Where can I get support for APC and MGE Products?

            For support on APC and MGE products please visit:  https://www.apc.com/support/

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            Video: How do I configure APC Network Management Card network settings?

            Issue
            An APC Network Management Card must be configured with network settings before it can communicate on the network. Once the cards have been configured with an IP address, Subnet Mask, and Default Gateway the cards can be accessed, managed, and controlled from other computers on the network. There are multiple configuration options available, outlined below, for each family of Network Management Cards or devices that have embedded versions of these products.
             
            Product Line
            • Web/SNMP Card - AP9606
            Devices with an embedded Web/SNMP Card include (but are not limited to): Environmental Monitoring Unit 1 (AP9312TH)
            • Network Management Card 1 (NMC1) - AP9617, AP9618, AP9619
            Devices with an embedded Network Management Card 1 include (but are not limited to): Metered/Switched Rack PDUs (AP78XX, AP79XX), Rack Automatic Transfer Switches (AP77XX, Environmental Monitoring Units (AP9320, AP9340, NetBotz 200)
            • Network Management Card 2 (NMC2) - AP9630/AP9630CH, AP9631/AP9631CH, AP9635/AP9635CH
            Devices with an embedded Network Management Card 2 include (but are not limited to): 2G Metered/Switched Rack PDUs (AP84XX, AP86XX, AP88XX, AP89XX), Rack Automatic Transfer Switches (AP44XX), Certain Audio/Video Network Management Enabled products, Smart-UPS Online (SRT).
            • Network Management Card 3 (NMC3) - AP9640, AP9641

            Environment 
            • All serial numbers
            • All firmware revisions (unless otherwise noted)
            • Unconfigured Network Management Card-enabled devices
            • Network Management Card devices requiring reconfiguration

            Cause
            A Network Management Card requires TCP/IP settings prior to being accessible via a network.



            Resolution
            Network Management Card 1:

            In regards to Network Management Card 1 (AP9617, AP9618, AP9619) or devices with an embedded Network Management Card 1 (such as a AP78XX or AP79XX Rack PDU, Environmental Monitoring Unit, etc), there are three available options to configure the Network Management Card (NMC) with it's initial settings: the Wizard, terminal emulation (local/direct connection), and Address Resolution Protocol (ARP).

            Default boot mode: DHCP/BootP - With DHCP Option 43 Vendor Cookie required to accept DHCP Offer.

            By default, all of APC's Network Management Card 1 based devices are configured for a boot mode of DHCP/BOOTP. If using DHCP, a vendor cookie (DHCP Option 43) is required by default. If it is not configured on your DHCP server, the card will not accept an IP address. You can use the methods below to configure/access the card if you do not wish to use DHCP/BOOTP.

            Network Management Card 2/3


            Default boot mode: DHCP Only - With DHCP Option 43 Vendor Cookie NOT required to accept DHCP Offer.

            By default, all of APC's Network Management Card 2 and 3 based devices (such as an AP8XXX Next Gen Rack PDU (NMC2 only)) with AOS 5.1.1 or higher, are configured for DHCP Only with no vendor cookie required by default. They will obtain an IP address automatically so you may need to refer to your DHCP server to find out what IP address it obtained.

            All APC devices have a MAC address that begin with 00 C0 B7 which may help while reviewing your DHCP Client List.

            In order to configure your Network Management Card-enabled device, select one of the available configuration methods listed below:

            Configuration Option 1 - Device IP Configuration Wizard

            The Device IP Configuration Wizard is a Windows application designed specifically to remotely configure the basic TCP/IP settings of Network Management Cards. The Wizard is included on the CD bundled with the cards, and available to download from the APC website. This utility supports NMC1/NMC2 cards that have firmware version 3.x.x or higher.

            Please keep in mind that with certain firmware releases, the NMC can obtain a DHCP address and also prevent the wizard from working correctly. You may want to check your DHCP client list for any MAC addresses beginning with 00 C0 B7, which indicates an APC address. In addition, check the card you are trying to configure. Any card with valid IP settings will have a solid green status LED.

            If using the wizard over the network, please note, the previously unconfigured NMC must be on the same subnet as the computer running the wizard. An alternative method to using the wizard via the network method may be to use a direct network connection between a computer and the NMC you are trying to configure and running the wizard. Ultimately, your computer and the NMC will be on a peer to peer network which will allow for configuration as well.

            https://www.se.comhttps://www2.schneider-electric.com//library/SCHNEIDER_ELECTRIC/ITB/NAM/ITB_US/Tiger_NE/note_exclamation.jpgNOTE: This wizard will also not work with any Network Management Card family if the NMC was previously configured and not in DHCP or BOOTP boot mode. v5.0.0 and higher of the wizard, available from apc.com, allows you to locate unconfigured cards or locate configured cards on the network by IP range.
            https://www.se.comhttps://www2.schneider-electric.com//library/SCHNEIDER_ELECTRIC/ITB/NAM/ITB_US/Tiger_NE/note_exclamation.jpgNOTE: The Device IP Configuration Wizard is not able to assign the IP address, subnet mask and default gateway settings of Network Management Cards running AOS 6.5.0 and 6.5.2. This is a known issue and has been resolved with AOS 6.5.6.
            https://www.se.comhttps://www2.schneider-electric.com//library/SCHNEIDER_ELECTRIC/ITB/NAM/ITB_US/Tiger_NE/note_exclamation.jpg NOTE: In NMC2 firmware version 6.8.0 and higher, and in NMC3, you cannot search for assigned devices already on the network using an IP range unless you enable SNMPv1 and set the Community Name to “public”.
            Return to Top

            Configuration Option 2 - Terminal Emulation (local/direct connection)

            Terminal Emulation is a built-in function on most operating systems (ex: HyperTerminal). Before using any terminal emulation program, any services using the COM ports must be stopped. For example, if you are running a serial version of APC's PowerChute software, the APC UPS service must be stopped prior to running the terminal program. Then, follow these instructions:
             

            https://www.se.comhttps://www2.schneider-electric.com//library/SCHNEIDER_ELECTRIC/ITB/NAM/ITB_US/Tiger_NE/note_exclamation.jpg NOTE: If you have the scroll lock on, HyperTerminal will not communicate properly with an APC UPS or accessory.
            Connect to the UPS/device serial port using the correct APC configuration cable. Part numbers are below for common devices. Please refer to the User Guide if you are not sure or your device is not listed.
             

            https://www.se.comhttps://www2.schneider-electric.com//library/SCHNEIDER_ELECTRIC/ITB/NAM/ITB_US/Tiger_NE/note_exclamation.jpg!WARNING! - Connecting a non-APC serial cable to your device can cause unwanted, erratic device behavior. 
             Device  Configuration Cable Part Number
             Most UPS devices with a DB-9 serial port 940-0024 or 940-1524 (DB-9 to DB-9)
             Rack PDU (AP78XX, AP79XX, AP84XX**,AP86XX**, AP88XX**, AP89XX**) 940-0144 (RJ-12 to DB-9)
            1st Generation Rack Automatic Transfer Switch (AP7750 only) 940-1000 (DB-9 to DB-9)
            2nd Generation Rack Automatic Transfer Switch (AP77XX, excludes AP7750) 940-0144 (RJ-12 to DB-9)
            4th Generation Rack Automatic Transfer Switch (AP44XX**) 940-0144 (RJ-12 to DB-9)
            NetBotz 200/Environmental Monitoring (AP9319, AP9340, AP9320) 940-0103 (DB-9 to DB-9)
            Rack Air Removal Unit (ACF400, ACF402) 940-0103 (DB-9 to DB-9)

            **This device is NMC2 based so proceed to NMC2/NMC configuration instructions.


            After connecting the correct cable, start the terminal emulation program of your choice. Configure port settings appropriately for the device you are attached to (refer to the User Guide for the particular device). Commonly used port settings are as follows:
             
             Device  COM Port Settings
            Most UPS devices with a DB9 serial port 2400 bps, 8 data bits, no parity, 1 stop bit, and no flow control.
             Rack PDU 9600 bps, 8 data bits, no parity, 1 stop bit, and no flow control.
            1st Generation Rack Automatic Transfer Switch (AP7750) 19,200 bps, 8 data bits, no parity, 1 stop bit, and no flow control for initial configuration, 2400 bps for NMC configuration - refer to user's manual for more information
            2nd Generation Rack Automatic Transfer Switch (AP77XX, excludes AP7750) 9600 bps, 8 data bits, no parity, 1 stop bit, and no flow control
            NetBotz 200/Environmental Monitoring (AP9319, AP9340, AP9320) 9600 bps, 8 data bits, no parity, 1 stop bit, and no flow control.
            Rack Air Removal Unit 9600 bps, 8 data bits, no parity, 1 stop bit, and no flow control.
             
            • Apply the port settings to establish the connection.
            • Press <Enter> 3-5 times to display the username prompt.*
            • Use the default username and password of "apc".
            You are now in the control console.
            • Choose "Network"
            • Choose "TCP/IP"
            • Choose "Boot mode"
            • Change Boot mode to "Manual"
            • Set the system IP, subnet mask, and default gateway.
            • Accept changes.
            • Press Ctrl-C to return to main menu.
            • Log out of console to save changes.
            Now, you can remotely log into the NMC using web access or Telnet.

            https://www.se.comhttps://www2.schneider-electric.com//library/SCHNEIDER_ELECTRIC/ITB/NAM/ITB_US/Tiger_NE/note_exclamation.jpg NOTE: *Does not apply to 1st Generation Rack Automatic Transfer Switches for "out of the box" configuration. Refer to User Guide.

            Network Management Card 2 (AP9630, AP9631), Network Management Card 3 (AP9640, 19641)and related accessories require different configuration settings in order to be configured locally.

            To connect to a NMC2, you must use the 940-0299 Tip, Ring Sleeve (TRS) to DB9 cable and connect it directly to the NMC2 into the 2.5mm jack labeled "console" rather than the UPS serial port. To connect to a NMC3, use the provided 960-0603 micro-USB cable.
            • Within a UPS, the NMC2 devices communicate with the following port settings:
            9600 bps, 8 data bits, no parity, 1 stop bit, and no flow control.
            • Apply the port settings to establish the connection.
            • Press enter 3-5 times to display the username prompt.
            • Use the default username and password of "apc".
               
            You are now in the command line control console.
            • Type help or ? to display all available commands.
            • Use the tcpip command to configure manual network settings to assign manual IP settings. The tcpip command automatically changes your boot mode to manual once you submit it. It is necessary to issue a reboot command immediately after assigning your manual settings. Text in italics indicates a variable. For each variable, type a numeric value that has the format xxx.xxx.xxx.xxx.
             apc> tcpip -i yourIPaddress -s yourSubnetMask -g yourDefaultGateway
            apc> reboot

            Example:
            apc> tcpip -i 159.216.45.39 -s 255.255.254.0 -g 159.216.45.1
            apc> reboot


            Use the boot command to change the Network Management Card's boot mode ONLY if you are using DHCP or BootP.

            Usage: boot -- Configuration Options
            boot [-b dhcpBootp
            * | dhcp | bootp | manual>] (Boot Mode)
            [-a remainDhcpBootp | gotoDhcpOrBootp>] (After IP Assignment)
            [-o stop | prevSettings>] (On Retry Fail)
            [-c enable | disable>] (Require DHCP Cookie)
            [-s retry then stop #>] (Note: 0 = never)
            *
            [-f retry then fail #>] (Note: 0 = never)*
            [-v vendor class>]
            [-i client id>]
            [-u user class>]


            *DHCP/BootP and retry options are only available in NMC2 AOS 5.0.X. It is no longer an option in AOS versions > 5.0.X
            For a video representation of NMC2 configuration via terminal emulation, refer to the video below:



            Return to Top

            Configuration Option 3 - ARP (Address Resolution Protocol)
            Address resolution protocol (ARP) can also be used to configure the NMC. The MAC Address of the NMC is needed for this method of configuration. The MAC address is located on the quality assurance slip that shipped with the NMC, and is also located on a white sticker on the NMC itself. From a computer on the same subnet as the unconfigured NMC, follow these instructions:
            • Open a command prompt or terminal window and type the following (replacing <IP address> and <MAC Address> with actual values): 
              https://www.se.comhttps://www2.schneider-electric.com//library/SCHNEIDER_ELECTRIC/ITB/NAM/ITB_US/Tiger_NE/note_exclamation.jpgNOTE: On Windows operating systems, you may need to run the command prompt as Administrator in order to use the arp command. To do this, right click on the Command Prompt shortcut and select "Run as Administrator."
            arp<space>-s<space><IP address><space><MAC Address>
            You must use the following format for the MAC Address: xx-xx-xx-xx-xx-xx
            • On Mac OS X specifically: sudo<space>arp<space>-s<space><IP address><space><MAC Address>
            • Next, use Ping with a size of 113 bytes to assign the IP address defined by the ARP command.

            For the IP address defined in the first step, use one of the following:
            • Windows command format: ping<space><IP address><space>-l<space>113
              • The -l option is the letter L but must be lowercase when executing the command, as noted above.
            • Linux command format: ping<space><IP address><space>-s<space>113
            • Mac OS X command format: ping<space>-s<space>113<space><IP address>
            • Now, you can Telnet to the card by typing: telnet <IP address>
            • Use "apc" for username and password.
            • Configure/apply any additional changes based on the instructions above or in the user's manual.
            • Log out to save changes.
            https://www.se.comhttps://www2.schneider-electric.com//library/SCHNEIDER_ELECTRIC/ITB/NAM/ITB_US/Tiger_NE/note_exclamation.jpgNOTE: Users will be unable to configure the IP address setting by using ARP on the network management cards running AOS 6.5.0 and 6.5.2. This is a known issue and has been resolved with AOS 6.5.6. 
            Return to Top
             
            Configuration Option 4 - DHCP Option 12 (NMC2 devices, AOS 5.1.5 or higher only)
            Beginning with the AOS 5.1.5 release, the NMC2 has implemented Option 12 (Host Name) as part of the DHCP request. DHCP option 12 uses the devices' host name. As of AOS 5.1.5, the default NMC host name will be apcXXYYZZ, where XXYYZZ represents the last six characters of the MAC Address (enclosed on a slip with the shipped product) of the NMC. It is also available on a sticker on the NMC2 itself.

            If your network is setup correctly (described below), you will be able to access "unconfigured" / just-out-of-the-box NMCs by referencing the NMC as follows:

            1.At a terminal (or DOS) prompt, ping the NMC using ping apcXXYYZZ

            2. In a web browser, access the NMC web interface using https://apcXXYYZZ

            https://www.se.comhttps://www2.schneider-electric.com//library/SCHNEIDER_ELECTRIC/ITB/NAM/ITB_US/Tiger_NE/note_exclamation.jpgNOTE: Tests have shown that even with the network properly configured, the ability to reference devices that support this option is not immediate. In APC tests, it took between 6 and 16 minutes before this functionality worked.  However, it worked every time (max wait 16 minutes).  Depending on your network setup, your experience may differ.

            Network Setup:
            In order for option 12 to work properly, the network segment must be configured with the "Dynamically update DNS A and PTR records for DHCP clients that do not request updates ..." (or equivalent) box selected.

            See below, as an example:
            Image

             Return to Top

            Configuration Method 5 - via Smart-UPS front panel LCD - (Supported SMT, SMX, and SRT* Models with UPS NMC2/NMC3)

            https://www.se.comhttps://www2.schneider-electric.com//library/SCHNEIDER_ELECTRIC/ITB/NAM/ITB_US/Tiger_NE/note_exclamation.jpg*NOTE: This method can be used to configure the embedded UPS NMC2 or optional secondary NMC2 for SRT models.

            Some newer Smart-UPS models provide the capability to configure the Network Management Card 2/3 (NMC2/NMC3) IP address, subnet mask, and gateway using the front panel LCD display menu. Before proceeding, ensure your NMC2/NMC3 is installed in the UPS SmartSlot and is powered, indicated by the status LED on the NMC2/NMC3.

            Your UPS display will look similar to one of the following types shown below. Press ESC to bring up the Menu, if not already displayed.
             https://www.se.comhttps://www2.schneider-electric.com//library/SCHNEIDER_ELECTRIC/ITB/NAM/ITB_US/Tiger_NE/FA156064/display.png


            In order to access the NMC2NMC3 configuration functionality through the UPS LCD, the LCD menu must be put into Advanced Mode. This is accomplished by going into the Configuration menu and changing the Menu Type from Standard to Advanced on the UPS's LCD menu. Upon changing this menu setting, you will be able to configure the UPS NMC2/NMC3 by going back into the Configuration menu.

            NMC2/NMC3 boot mode options available in Configuration Menu:
            • DHCP
            • DHCP & BOOTP
            • Manual

            If you choose Manual mode, enter the IP address, subnet mask, and default gateway. DHCP (the NMC2 default AOS v5.1.1 and higher) and DHCP & BOOTP models will not require any further configuration beyond accepting the setting. After you've finished, the Network Management Card will reboot within ~1 minute after settings are applied, and the current IP settings will be displayed under the UPS LCD's About menu.

            https://www.se.comhttps://www2.schneider-electric.com//library/SCHNEIDER_ELECTRIC/ITB/NAM/ITB_US/Tiger_NE/note_exclamation.jpgNOTE: If your UPS LCD menu doesn't have the Configure NMC: option after putting the UPS LCD menu in Advanced mode, you may have one or more of the following happening:
            • The NMC2/NMC3 is not being recognized by the UPS/UPS SmartSlot.
            • The UPS firmware doesn't support this functionality
            Consult the user's guide that came with the UPS or contact your local Technical Support team with any concerns.

            Return to Top

            Video: Network Management Card (NMC) Password Reset Procedure

            Video: Network Management Card (NMC) Password Reset Procedure
            Published date: 

            Issue
            Forgotten or lost Network Management Card (NMC) password. This article applies to Network Management Card 1, 2 and 3, as well as any devices that contain an embedded version of these cards such as a Rack Power Distribution Unit (PDU) or Rack Automatic Transfer Switch (ATS).

            Product Line
            • Web/SNMP Card - AP9606
            Devices with an embedded Web/SNMP Card include (but are not limited to): Environmental Monitoring Unit 1 (AP9312TH)
            • Network Management Card 1 - AP9617, AP9618, AP9619
            Devices with an embedded Network Management Card 1 include (but are not limited to): Metered/Switched Rack PDUs (AP78XX, AP79XX), Rack Automatic Transfer Switches (AP77XX, Environmental Monitoring Units (AP9320, AP9340, NetBotz 200)
            • Network Management Card 2 - AP9630/AP9630CH, AP9631/AP9631CH, AP9635/35CH
            Devices with an embedded Network Management Card 2 include (but are not limited to): 2G Metered/Switched Rack PDUs (AP84XX, AP86XX, AP88XX, AP89XX), Rack Automatic Transfer Switches (AP44XX), Certain Audio/Video Network Management Enabled products, Smart-UPS Online (SRT).
            • Network Management Card 3 – AP9640, AP9641
             
            Environment
            • All firmware versions (unless otherwise noted)
            • All serial numbers
               
            Cause
            The Network Management Card's administrator username and/or password has been forgotten or lost and requires a special reset procedure in order to regain access.


            Resolution

            These steps will require local access to NMC1 and NMC2 device(s) and require you to directly connect to it with the APC serial configuration cable. Browse the steps below for your device model in order to reset the Administrator's password.


            https://www.se.comhttps://www2.schneider-electric.com//library/SCHNEIDER_ELECTRIC/ITB/NAM/ITB_US/Tiger_NE/note_exclamation.jpgNOTE: Connecting a non-APC serial cable during the procedures below can cause unwanted erratic device behavior.

            Web/SNMP Card & Network Management Card 1 Procedure 

            In addition, if you are trying to reset a password on a UPS that has more than one SmartSlot accessory installed in it (i.e. AP9607 Interface Expander), it may be required to temporarily remove the other SmartSlot accessories to gain direct serial access to the NMC console interface. Please reference that accessory's User Guide on how to do that. It is also important to make sure that the accessories are installed in the correct order, referencing 
            this document.

            1.) Select a serial port at the local computer, and disable any service that uses that port.

            2.) Refer to the chart below and obtain the correct communication cable for the Network Management Card 1-enabled device:
             
            Device Configuration Cable Part Number
            Most UPS devices with a DB-9 style serial port 940-0024 or 940-1524 (DB-9 to DB-9)
            Rack PDU (AP84XX*, AP86XX*, AP88XX*, AP89XX*, AP78XX, AP79XX) 940-0144 (RJ-12 to DB-9)
            1st Generation Rack Automatic Transfer Switch (AP7750, AP7701, AP7722) 940-1000 (DB-9 to DB-9)
            2nd Generation Rack Automatic Transfer Switch (AP77XX, excluding 1st Generation SKUs) 940-0144 (RJ-12 to DB-9)
            4th Generation Rack Automatic Transfer Switch (AP44XX) 940-0144 (RJ-12 to DB-9)
            NetBotz 200/Environmental Monitoring (AP9319, AP9340, AP9320) 940-0103 (DB-9 to DB-9)
            Rack Air Removal Unit (ACF400, ACF402) 940-0103 (DB-9 to DB-9)
            * Indicates the device uses NMC2 password reset procedure.

            3.) Connect the serial cable to the selected port on the computer and to the configuration port at the UPS/Network Management Card Embedded device.


            4.) Run a terminal program (such as HyperTerminal®) and configure the selected port as follows, depending on your device model type (refer to the user's manual if the device is not listed below):

             
            Device COM Port Settings
             Most UPS devices with a DB-9 style serial port 2400 bps, 8 data bits, no parity, 1 stop bit, and no flow control
             Rack PDU 1G and 2G** 9600 bps, 8 data bits, no parity, 1 stop bit, and no flow control
            1st Generation Rack Automatic Transfer Switch (AP7750) 19,200 bps, 8 data bits, no parity, 1 stop bit, and no flow control for initial configuration, 2400 bps for NMC configuration - refer to user's manual for more information
            2nd Generation Rack Automatic Transfer Switch (AP77XX, except AP7750) 9600 bps, 8 data bits, no parity, 1 stop bit, and no flow control
            4th Generation Rack Automatic Transfer Switch (AP44XX) 9600 bps, 8 data bits, no parity, 1 stop bit, and no flow control
            NetBotz 200/Environmental Monitoring (AP9319, AP9340, AP9320) 9600 bps, 8 data bits, no parity, 1 stop bit, and no flow control
            Rack Air Removal Unit (ACF400, ACF402) 9600 bps, 8 data bits, no parity, 1 stop bit, and no flow control

            **Indicates the device uses NMC2 password reset procedure.

            https://www.se.comhttps://www2.schneider-electric.com//library/SCHNEIDER_ELECTRIC/ITB/NAM/ITB_US/Tiger_NE/note_exclamation.jpgNOTE: For three phase UPS devices, it will be necessary to remove the communication cable from the port labeled "Display" that connects to the PowerView display prior to completing this reset procedure.

            5.) Press ENTER, repeatedly if necessary, to display the User Name prompt. If you are unable to display the User Name prompt, verify the following:
            • The serial port is not in use by another application.
            • SCROLL LOCK is off/disabled.
            • The terminal settings are correct as specified in step 3.
            • The correct cable is being used as specified in step 2.

            6.) Press the Reset button once. The Status LED will flash rapidly (almost immediately) while alternating between orange and green. https://www.se.comhttps://www2.schneider-electric.com//library/SCHNEIDER_ELECTRIC/ITB/NAM/ITB_US/Tiger_NE/note_exclamation.jpgNOTE: If you are using an AP9606, proceed to step 7. Press the Reset button again a second time immediately while the LED is rapidly flashing - which will cause the LED to then go off - in order to reset the User Name and Password to their defaults temporarily (the default User Name and password are both apc).
             
            7.) Press ENTER as many times as necessary to redisplay the User Name prompt, then use the default, apc, for the user name and password. (If you take longer than 30 seconds to log on after the User Name prompt is redisplayed, you must repeat step 5 and log on again.)
             
            8.) From the Control Console menu, select System, then User Manager.
             
            9.) Select Administrator, and change the User Name and Password settings, both of which are now apc

            10.) Press CTRL+C, log off, reconnect any serial cable you disconnected, and restart any service you disabled.


            https://www.se.comhttps://www2.schneider-electric.com//library/SCHNEIDER_ELECTRIC/ITB/NAM/ITB_US/Tiger_NE/note_exclamation.jpgNOTE: For Network Management Cards running lower than version 2.5 firmware (or models AP9606), step 6 (the second reset press) will not be necessary.

            Network Management Card 2 Procedure

            https://www.se.comhttps://www2.schneider-electric.com//library/SCHNEIDER_ELECTRIC/ITB/NAM/ITB_US/Tiger_NE/note_exclamation.jpgNOTE: On v6.X.X firmware, the Super User or Administrator level accounts can reset other Administrator, Device, Read Only, and Network Only user passwords. This procedure may not be required if the Super User password or at least one set of Administrator credentials are known.

            You can use a local computer that connects to the Network Management Card through the serial port to access the command line interface. This port is labeled "Console" and is on the Network Management Card itself. You'll also need to press the pinhole reset button - access is located on the front of the Network Management Card to the right of the Ethernet jack.

            1.) Select a serial port at the local computer, and disable any service that uses that port.

            2.) Connect the provided serial cable (APC part number 940-0299) to the selected port on the computer and to the configuration port at the Network Management Card.

            3.) Run a terminal program (such as HyperTerminal®) and configure the selected port for 9600 bps, 8 data bits, no parity, 1 stop bit, and no flow control.
             
            4.) Press ENTER, repeatedly if necessary, to display the User Name prompt. If you are unable to display the User Name prompt, verify the following:
            • The serial port is not in use by another application.
            • SCROLL LOCK is off/disabled.
            • The terminal settings are correct as specified in step 3.
            • The correct cable is being used as specified in step 2.

            5.) Press the Reset button once (please note, sometimes aligning a paper clip or similar to the pinhole reset button can be difficult. It is suggested to hold the paper clip or similar device towards the top of the reset button hole and press gently until the alignment is made). Wait 5-7 seconds (the Status LED will be off while you wait) and then after that period of time, the Status LED will flash rapidly while alternating between orange and green. Press the Reset button a second time immediately while the LED is rapidly flashing - which will cause the LED to then go off - in order to reset the User Name and Password to their defaults temporarily (the default User Name and password are both apc).

            6.) Press ENTER, repeatedly if necessary, to display the User Name prompt again, then use the default, apc, for the User Name and password. (If you take longer than 30 seconds to log on after the User Name prompt is redisplayed, you must repeat step 5 and log on again.)

            7a.) For v5.X.X firmware only: At the Command Line Interface, use the following commands to change the User Name and Password settings, both of which are now temporarily apc:
             

            user -an yourAdministratorName
            user -ap yourAdministratorPassword


            For example, to change the Administrator user name to Admin, type:

            user -an Admin
             

            7b.) For v6.X.X firmware only: At the Command Line Interface, use the following commands to change the Password setting for the Super User account, for which the username is always apc, and the password is now temporarily apc:

            user -n apc -pw yourNewSuperUserPassword
             
            For example, to change the Super User's password to p@ssword, type:
             
            user -n apc -pw p@ssword

            Secondly, the Super User account can be disabled for security reasons. In addition to possibly needing to reset its password, you may need to re-enable the account if no other administrative access is available or known. To do that, type:
             
            user -n apc -e enable
             
            Because the Super User can also reset the password for any account, you can reset other user's passwords as well. For example, to change the password for user upsadmin too, type:
             
            user -n upsadmin -pw p@ssword
             
            https://www.se.comhttps://www2.schneider-electric.com//library/SCHNEIDER_ELECTRIC/ITB/NAM/ITB_US/Tiger_NE/note_exclamation.jpgNOTE: Per the v6.X.X's firmware User Guide, please note that changing user name information is no longer supported via the Command Line Interface. If a user's user name needs to be changed, it must be deleted and re-created. The Super User will also have access now to log in and adjust any other user's password.
             
            8.) Type quit or exit to log off, reconnect any serial cable you disconnected, and restart any service you disabled.
             
            The following video explains the password reset procedure for Network Management Card 2 with firmware revisions of v6.X.X.

            https://www.youtube.com/watch?v=PSzkHWVQfAo

            Network Management Card 3 Procedure

            https://www.se.comhttps://www2.schneider-electric.com//library/SCHNEIDER_ELECTRIC/ITB/NAM/ITB_US/Tiger_NE/note_exclamation.jpgNOTE: Resetting your NMC will reset the card to its default configuration.

            If you forget your NMC’s password, you must use the Reset button on the NMC to wipe all configuration, including the password.

            1.) Hold down the Reset button for 20-25 seconds, ensuring the Status LED is pulsing green during this time.

            2.) When the Status LED change to amber or orange, release the Reset button to allow the NMC to complete its reboot process.

            3.) After the NMC reboots, you must re-configure your NMC. For more information, see the NMC Installation Guide on the APC website.

            https://www.se.comhttps://www2.schneider-electric.com//library/SCHNEIDER_ELECTRIC/ITB/NAM/ITB_US/Tiger_NE/note_exclamation.jpgNOTE: It is recommended you export the config.ini file after configuring your NMC to prevent loss of data in the event of a lost password.



             

            Video: How do I upgrade the firmware on an APC Network Management Card (NMC) or NMC embedded device (Rack PDU, etc)?

            Issue
            • You wish to upgrade your Network Management Card's (NMC) firmware or have been instructed to.
            • You have a device such as a Rack PDU, AV unit, or environmental monitoring unit with an embedded NMC that you wish to upgrade.
            • You had a problem with a previous upgrade attempt and need the instructions in order to correct it.
            • Your device came pre-loaded with the wrong application and you need to load the correct application.

            Product Line
            • Web/SNMP Card - AP9606
              Devices with an embedded Web/SNMP Card include (but are not limited to): Environmental Monitoring Unit 1 (AP9312TH).
            • Network Management Card 1 - AP9617, AP9618, AP9619
              Devices with an embedded Network Management Card 1 include (but are not limited to): Metered/Switched Rack PDUs (AP78XX, AP79XX), Rack Automatic Transfer Switches (AP77XX), Environmental Monitoring Units (AP9320, AP9340, NetBotz 200).
            • Network Management Card 2 - AP9630/30CH, AP9631/31CH, AP9635/35CH
              Devices with an embedded Network Management Card 2 include (but are not limited to): 2G Metered/Switched Rack PDUs (AP84XX, AP86XX, AP88XX, AP89XX), Rack Automatic Transfer Switches (AP44XX), Certain Audio/Video Network Management Enabled products, Smart-UPS Online (SRT).
            • Network Management Card 3 - AP9640, AP9641
            Environment
            • All serial numbers
            • All firmware versions (unless otherwise noted)

            Cause

            Users may wish to upgrade their firmware to take advantage of enhancements, bug fixes, or new features. Also, sometimes a firmware upgrade can be interrupted or unsuccessful and these instructions can be followed to remedy the problem.

            Typically, these upgrades do not require the device the Network Management Card is installed in to be powered down or cause unnecessary downtime.

            Lastly, downgrades are not typically recommended but the manual methods can also be used to do those in certain circumstances.

            NOTE: For users upgrading (or downgrading) their Network Management Card 2 device from v5.X.X to v6.X.X, please review Knowledge Base article FA167693 to understand several important considerations.


            Resolution

            When upgrading the firmware on your Network Management Card (NMC), you will need to determine which files pertain to your application. Begin by determining what model of NMC you have.
             
            • AP9606 - Web SNMP Management Card
            • AP9617, AP9618, AP9619 - Network Management Card
            • AP9630, AP9631, AP9635 - Network Management Card 2
            • AP9641, AP9641 - Network Management Card 3
            • AP9603, AP9605 - Token Ring Adapter, SNMP adapter - no updates available

            NOTE: These instructions can also be used in devices that have embedded (mini) versions of the above Network Management Cards.


            NOTE: If you are interested in upgrading multiple devices at a time, refer to knowledge base FA156117.
             
            NOTE: If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions.

            Next, determine which device you have the Web SNMP/Network Management Card installed in.
            For example, if you have the Network Management Card installed in a UPS, you need to determine which UPS you have. APC offers several different UPS families. Some of these families include:
            • Smart UPS
            • Matrix
            • Symmetra 1 phase (Symmetra, Symmetra Rackmount, Symmetra LX)
            • Symmetra 3 phase (Symmetra PX)
            • Symmetra PX 250/500kVA
            • Silcon*

            *Not supported on the NMC2 platform.

            Select the correct UPS or device type. Visit https://www.apc.com/shop/us/en/tools/software-firmware and select UPS Network Management Cards from the Filter by > Software / Firmware list of checkboxes.

            For example, if you have a Smart UPS 750 (SUA750), then you will choose:

            UPS Network Management Card v3.X.X Firmware for Smart-UPS and Matrix w/AP9617/8/9 installed
            or
            UPS Network Management Card v6.X.X Firmware for Smart-UPS & Galaxy 3500 with AP9630/31/35 

            NOTE: Network Management Cards with the SKU of AP9617, AP9618, or AP9619 use firmware 3.X and Network Management Card 2 units with the SKU of AP9630, AP9631 use version 5.X or 6.X firmware. The correct firmware for each platform must be used and they are not interchangeable.
             
            • Click on the download link on the right-hand side of the page. Proceed through the menus and download the firmware executable. Once you have the firmware downloaded, then you can proceed with the upgrade.
              • NOTE: AP9606 has been discontinued for some time and firmware for this device is located only on the APC public FTP site here. You will need to download the AOS file and then the appropriate application for your type of device.
            There are different ways that you can upload the firmware for each device. Please choose a method that works best for you. 


            NOTE: For users upgrading (or downgrading) their Network Management Card 2 device from v5.X.X to v6.X.X, please review Knowledge Base article FA167693 to understand several important considerations prior to beginning any of these steps.

             


            Universal Serial Bus (USB) 1.1 - Network Management Card 2*devices with USB


            NOTE: *If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions, PRIOR to following the steps below. Failure to do so may result in unexpected operation of your AP9635 Network Management Card 2.

             
            NOTE: Some USB flash drives are not compatible with the NMC2 devices. Secondly, the flash drive's file system must be FAT, FAT16, or FAT32. (NTFS will not work).

            1. Obtain the latest firmware files from apc.com and extract them to a folder. Please note, USB may not allow for a firmware downgrade. You must use a manual method to accomplish a downgrade.

            2. Create a folder on your USB flash drive called apcfirm .

            3. From the latest firmware files that you downloaded, add to the apcfirm folder the binary files for the firmware modules that you would like to upgrade. Some examples of the binary files for the three firmware modules follow:
             
            Firmware Module Binary File
             APC Boot Monitor  apc_hw05_bootmon_108.bin
             APC Operating System (AOS)  apc_hw05_aos_621.bin
             Application Module  apc_hw05_sumx_621.bin
             Language Pack*  sumx_620_frFrdeDeruRuitItesEs.lpk
             *Optional language pack upgrades/changes are supported via USB if the device your upgrading already has BootMonitor v1.0.8 or higher (BootMonitor performs the upgrading function)
            NOTE: Not all NMC2 applications support language packs.
             
            4. Use a text editor such as Microsoft Notepad to create a file called upload.rcf. NOTE: (Ensure that file extensions are visible so that your file does not get named upload.rcf.txt. In Windows, this option can be edited in Folder Options->View->Hide extensions for known file types within Control Panel. Make sure that option is unselected.) Add to the file a line for each firmware module that you want to upgrade as shown below (replace "XXX" with the version of firmware you will be upgrading to):
             
            BM=apc_hw05_bootmon_XXX.bin
            AOS=apc_hw05_aos_XXX.bin
            APP=apc_hw05_sumx_XXX.bin
            LANG=sumx_XXX_frFrdeDeruRuitItesEs.lpk

             
            5. Add the upload.rcf file to the apcfirm folder on the flash drive.

            6. Insert the flash drive into the USB port on the NMC2.

            7. Press and release the pinhole Reset button on the NMC2 for the USB upgrade process to begin. (This will only reboot the management interface of the NMC2 and not reboot your device/load.) The NMC2 status LED, located on the RJ-45 Ethernet jack, will begin to blink amber during this procedure and rotate through a few color flashing patterns while transferring the different files. NOTE: If you have an AP9631 or AP9635 removable NMC2 UPS SmartSlot card, you can also remove and re-insert the card into the UPS SmartSlot, effectively rebooting the NMC2 and beginning the USB upgrade process this way.

            8. Wait for 2-5 minutes for the upgrade to complete. Remove the flash drive from the USB port and check your firmware version. On a Rack PDU specifically, the LCD display will show the firmware version for three seconds and then will resume normal operation, at which time you can also remove the flash drive.



            Firmware Upgrade Utility - Network Management Card 1 and 2*
            If you have a Windows computer, you can use the Firmware Upgrade Utility to upgrade the firmware.

            If you have any other type of computer, then you will need to manually upload each firmware file to the Web SNMP/Network Management Card. Go to the XMODEM or Manual sections below for additional instructions.

            NOTE: For any firmware downgrades, which are not typically recommended, you will need to choose a new method. The Wizard will block any downgrades. Unfortunately, loading applications for different devices may also have encounter this block if AOS versions are not the same.


            NOTE: *If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions, PRIOR to following the steps below. Failure to do so may result in unexpected operation of your AP9635 Network Management Card 2.
             
            1. Click on the firmware executable once the download is complete. The executable will proceed to unzip firmware files and extract them. You can specify the location where you want the firmware to download to.
            2. Once the firmware has been saved, the executable will prompt you for the IP address of the Web SNMP/Network Management Card that you want to upgrade.
            3. Once you enter the IP address, click enter.
            4. You will be prompted for a username and password.
              • NMC1 - This must be the Administrator user account on NMC1. By default, the Administrator username and password is apc. Press enter.
              • NMC2 - This must be the Super User Account or an Administrator account. By default, the Super User username and password is apc. Press enter.
            5. If using the NMC1 executable, You will then be prompted to either 1) Continue with upgrade 2) Re-enter Parameters 3) Quit. Choose option 1 then enter. NOTE: In NMC1 Upgrade Utility v1.2 or higher, a username or password longer than 11 characters will be truncated. Thus, you will need to change the password to 11 characters or less or choose another firmware upgrade method. Reference the picture below on how to check your NMC Upgrade tool version.

             
            1. If using the NMC2 firmware upgrade utility/wizard, seen below, you will be prompted to enter the IP address and username and password. You can enter those and press Upgrade Now.
             
             
            1. The firmware executable will then begin the upgrade process. This process may take as long as 5-7 minutes to finish. Once finished, close the executable.
            2. Verify that the firmware upgrade was successful.
              • NMC1 - Log into the Web UI and navigate to Administration -> General -> About. The updated firmware should be listed on this page. Alternatively, verify via Telnet, SSH, or local console connection on the main page after log in.
              • NMC2 - Log into the Web UI and navigate to About -> Network. The updated firmware should be listed on this page. Alternatively, verify via Telnet, SSH, or local console connection on the main page after log in.



            XMODEM - Web/SNMP Card (AP9606)
            The Local Control Console allows you to use TFTP, FTP, and XMODEM.

            1. Use the Settings option to define the file name.

            2. Select TFTP, FTP, or XMODEM from the menu and follow the onscreen instructions.


            XMODEM - Network Management Card 1 (AP9617, AP9618, AP9619)

            ***NOTE: For AP9617/18/19 cards that have AOS 1.2.0 firmware and below, you will need to first upgrade to AOS 2.0.2 before upgrading to the latest firmware. AOS 2.0.2 should be included as part of the firmware executable located on the firmware download page.***

            1. Connect the Management Card to an available serial port on the host computer with the supplied cable (part number 940-0024).

            2. If PowerChute is running, then stop that service.

            3. Open a terminal session. Configure the terminal session to 2400bps, no parity, 8 data bits, 1 stop bit, and no flow control. If you are using HyperTerminal, select Call->Disconnect and then Call->Connect to apply the changes to the serial port. NOTE: Certain terminal emulation programs, such as PuTTy, do not support the XMODEM protocol.

            4. Press the <Enter> key several times. You should see a User Name prompt. If you do not see the prompt,  ensure that you have the proper cable connected and that the communication settings are correct.

            5. Enter the Administrator account User Name and Password. The default for both is apc. If you have changed the Administrator User Name and Password, use the new settings to log in. The main Control Console menu will appear.

            6. Start an XMODEM transfer.

            7. Select option 3 - System.

            8. Select option 4 - Tools

            9. Select option 6 - File Transfer.

            10. Select option 1 - XMODEM.

            11. Enter "YES" at the prompt to continue with the transfer.

            12. Select the appropriate baud rate. The higher the baud rate, the faster the firmware upgrade.

            13. You then need to change the terminal program's baud rate to match the one you selected in step 12. If you are using HyperTerminal select Call ->Disconnect and go to File->Properties->Configure and choose the correct speed. Accept the changes and then to reestablish the connection choose the Call menu->Connect to apply changes made to the serial port. Press <ENTER> to  continue.

            14. From the terminal program's Transfer menu, select the appropriate firmware .bin firmware file to transfer via XMODEM-CRC. To do this within HyperTerminal, go to Transfer ->Send File. On the dialog box that pops up, browse the computer for the appropriate firmware .bin file. Once you do that, ensure the selected protocol is XMODEM and then press Send to begin the file transfer. For AP9617/18/19 based devices, the AOS should be transferred first and then the procedure should be repeated for the application file.

            15. After the XMODEM file transfer is complete, set the baud rate back to 2400 within the terminal program's settings. The Management Card will automatically reboot itself . (Please note that a reboot of the NMC does not affect the output of the device.)

             
            XMODEM - Network Management Card 2 (AP9630, AP9631, AP9635)*


            NOTE: If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions, PRIOR to following the steps below. Failure to do so may result in unexpected operation of your AP9635 Network Management Card 2.
            NOTE: If you wish to downgrade from v6.X.X to v5.1.X firmware on NMC2, please make sure you review Knowledge Base Article FA167693 prior.

            .
            1. Select a serial port at the local computer and disable any service that uses the port.

            2. Connect the provided serial configuration cable (APC part number 940-0299) to the selected 2.5mm Tip-Ring-Sleeve Console port on the Management Card itself. 

            3. Run a terminal program such as HyperTerminal, and configure the selected port for 57600 bps, 8 data bits, no parity, 1 stop bit, and no flow control. NOTE: certain terminal emulation programs, such as PuTTy, do not support the XMODEM protocol.

            4. Press the Reset button on the Management Card or reseat the Network Management Card in the SmartSlot, then immediately start pressing the <enter> key repeatedly until the Boot Monitor prompt displays: BM> . Also, once you have entered Boot Monitor mode correctly, the Network Management Card's status LED will flicker amber in color. (BootMonitor mode is required on NMC2 for an XMODEM upgrade in any situation.)

            5. Type XMODEM, then press ENTER. You will begin to see CCCCC scroll across the screen to indicate the Network Management Card is ready to receive a file.

            6. From the terminal program’s menu, select XMODEM, then select the binary bootmonitor firmware file to transfer using XMODEM. After the XMODEM transfer is complete, the Boot Monitor prompt returns.

            NOTE: If the boot monitor module must be updated, a boot monitor module is included in the firmware release. Otherwise, the boot monitor module that is installed on the card is compatible with the firmware update. If there is no included bootmonitor file, upgrade the AOS binary first.

            7. To install the application module, repeat step 5 and step 6. In step 6, use the application module file name.

            8. Type reset or press the Reset button to restart the Management Card.

            If the Management Card is installed in an Expansion Chassis or Triple Expansion Chassis, connect the provided configuration cable (APC part number 940-0299) to the serial port at the Management Card, or connect an RS-232 configuration cable (APC part number 940-0024) to the DB-9 serial port at the expansion chassis.If you connect an RS-232 configuration cable (APC part number 940-0024) to the DB-9 serial port of the expansion chassis, select 115200 bps.

            XMODEM - Network Management Card 3 (AP9640, AP9641)

            1. Select a serial port at the local computer and disable any service that uses the port.

            2. To connect to a NMC3, use the provided micro-USB cable (APC part number 960-0603).

            3. Run a terminal program such as HyperTerminal, and configure the selected port for 57600 bps, 8 data bits, no parity, 1 stop bit, and no flow control. https://www.se.comhttps://www2.schneider-electric.com//library/SCHNEIDER_ELECTRIC/ITB/NAM/ITB_US/Tiger_NE/note_exclamation.jpg NOTE: Certain terminal emulation programs, such as PuTTy, do not support the XMODEM protocol.

            4. Press the Reset button on the Management Card or reseat the Network Management Card in the SmartSlot, then immediately start pressing the <enter> key repeatedly until the Boot Monitor prompt displays: BM>. Once you have entered Boot Monitor mode correctly, the Network Management Card 3's status LED will be solid orange in color. (Boot Monitor mode is required on NMC3 for an XMODEM upgrade in any situation.)

            5. Type XMODEM, then press ENTER. You will begin to see CCCCC scroll across the screen to indicate the Network Management Card is ready to receive a file.

            6. From the terminal program’s menu, select XMODEM and select the .nmc3 file to transfer. After the XMODEM transfer is complete, the Boot Monitor prompt returns.

            7. Type reset or press the Reset button to restart the Management Card.

            If the Management Card is installed in an Expansion Chassis or Triple Expansion Chassis, connect the provided configuration cable (APC part number 940-0299) to the serial port at the Management Card, or connect an RS-232 configuration cable (APC part number 940-0024) to the DB-9 serial port at the expansion chassis. If you connect an RS-232 configuration cable (APC part number 940-0024) to the DB-9 serial port of the expansion chassis, select 115200 bps.


             
            Manual (via FTP) - Web/SNMP Card (AP9606) & Network Management Card 1 and 2*
            NOTE: If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions, PRIOR to following the steps below. Failure to do so may result in unexpected operation of your AP9635 Network Management Card 2.


            NOTE: ***For AP9617/18/19 cards that have AOS 1.2.0 firmware and below, you will need to first upgrade to AOS 2.0.2 before upgrading to the latest firmware. AOS 2.0.2 should be included as part of the firmware executable located on the firmware download page.***

            NOTE: If you wish to downgrade from v6.0.X to v5.1.X firmware on NMC2 devices, please make sure you review Knowledge Base Article FA167693 prior.


            1. To perform a firmware flash with this method the Management Card must have been previously configured with a System IP, Subnet Mask, and Default Gateway and attached to the network. In addition, FTP Server must be enabled.

            2. Open an MS-DOS command prompt window on a PC which is connected to the network. Change to the directory which contains the firmware upgrade files. Some example commands which need to be entered are shown in bold in order to change directories. Please note, this is just an example. You may need to enter a full path to a directory which requires different syntax.
            C:\> cd apc
            C:\apc>

             
            3. Open an FTP client session.

            C:\apc> ftp 192.168.1.100 (192.168.1.100 being the IP address of the web card)

             
            4. Log in.
            • NMC1 - This must be the Administrator user account on NMC1. By default, the Administrator username and password is apc. Press enter.
            • NMC2 - This must be the Super User Account or an Administrator account. By default, the Super User username and password is apc. Press enter.
            Typically, the password will appear on the screen as *** or not at all as you type.
             

            Connected to 192.168.1.100
            220- APC FTP server ready.
            User (192.168.1.100 :(none)): apc
            331 User name okay, need password.
            Password: apc
            230 User logged in, proceed.
            ftp>
             
            5. For NMC2, upgrade the bootmonitor file first. If the boot monitor module must be updated, a boot monitor module is included in the firmware release. Otherwise, the bootmonitor module that is installed on the card is compatible with the firmware update and can be skipped. If there is no included bootmonitor file, or you are using NMC1, upgrade the AOS first. The AOS module is the file with the AOS prefix.

             

            ftp> bin (specifies binary transfer mode which is required)
            200 Command okay.

            ftp> hash (optional - enables hash mark printing as a way of monitoring file transfer progress)
            ftp> put aosXXX.bin (XXX being the version number downloaded) Tip: With Windows Command Prompt in most OS versions, besides Vista, command prompt, you can drag and drop the file onto the command prompt window which will paste the full file path automatically here for you.
            200 Command okay.

            150 Opening data connection for aos301.bin
            ###############################################################

            250 Requested file action okay, completed. Management Card Rebooting....
            327680 bytes sent in 5.99 seconds (54.70 Kbytes/sec)
            ftp>
             

            6. Close the FTP client session to allow the card to continue rebooting as your FTP session will be disconnected and need to be re-opened for any further transfers.
             
            ftp>bye
            C:\apc>

             
            7. Wait about 20 - 30 seconds.

            8. Repeat Steps 3 - 8 again for the application module (sumx for Smart UPS/Matrix, sy for Symmetra, etc). In Step 6, substitute the sumx module file name, in place of the AOS module file name. Or the sy prefix for the Symmetra.
             
            NOTE: To upgrade multiple Management Cards using an FTP client or using SCP, write a script which automatically performs the procedure.


            NOTEIf using MacOSX, the full filepath of the destination folder will need to be included in the "put" command. An example command would read:
            ftp> put /Users/Admin/Downloads/aosXXX.bin /aosXXX.bin

            Manual (via FTP) - Network Management Card 3

            1. To perform a firmware flash with this method the Management Card must have been previously configured with a System IP, Subnet Mask, and Default Gateway and attached to the network. In addition, FTP Server must be enabled.


            2. Open an MS-DOS command prompt window on a PC which is connected to the network. Change to the directory which contains the firmware upgrade files. Some example commands which need to be entered are shown in bold in order to change directoriesPlease note, this is just an example. You may need to enter a full path to a directory which requires different syntax.
            C:\> cd apc
            C:\apc>

            3. Open an FTP client session.


            C:\apc> ftp 192.168.1.100 (192.168.1.100 being the IP address of the web card)

             

            4. Log in as Administrator (apc is the default user name and password).
             
            5. Upgrade the firmware:

            ftp> bin (specifies binary transfer mode which is required)
            ftp> hash (optional - enables hash mark printing as a way of monitoring file transfer progress)
            ftp> put apc_hw21_SU_XXXX.nmc3 (XXX being the version number downloaded)

            6. When FTP confirms the transfer, type quit to close the session.
             

            7. Wait about 20 - 30 seconds.
             

            https://www.se.comhttps://www2.schneider-electric.com//library/SCHNEIDER_ELECTRIC/ITB/NAM/ITB_US/Tiger_NE/note_exclamation.jpgNOTE: To upgrade multiple Management Cards using an FTP client or using SCP, write a script which automatically performs the procedure.


             
            Manual (via Secure CoPy) - Network Management Card 1, 2, and 3*
            NOTE: If you have an AP9635 installed in a Symmetra PX 250/500, you have a Network Management Card 2 but MUST contact APC Technical Support in order to obtain the correct firmware and special instructions, PRIOR to following the steps below. Failure to do so may result in unexpected operation of your AP9635 Network Management Card 2.

            NOTE: If you wish to downgrade from v6.X.X to v5.1.X firmware on NMC2, please make sure you review Knowledge Base Article FA167693 prior.


            NOTE: For NMC1, SCP is supported and available as of AOS 2.0.0. If you have version 1.X.X, please upgrade to at least 2.X.X or the latest firmware version.
            1. Identify and locate the firmware modules described in the preceding instructions for FTP.

            2. Use an SCP command line to transfer the AOS firmware module to the Management Card. The following example uses xxx to represent the version number of the AOS module:
             
            scp apc_hw05_aos_xxx.bin apc@158.205.6.185:apc_hw05_aos_xxx.bin
             
            3. Use a similar SCP command line, with the name of the application module, to transfer the application firmware module to the Management Card.
             
             
            NOTE:To upgrade multiple Management Cards using an FTP client or using SCP, write a script which automatically performs the procedure. Alternatively, you can use APC's INI utility which is downloadable and explained in Knowledge Base Article FA156117.

            NOTE: Never remove a Management Card before it completes the reboot cycle. Doing so will damage the Management Card. The reboot cycle is complete when the status LED turns off and after 20 seconds turns solid green or slowly flashing 
             

            Manual (via Secure CoPy) - Network Management Card 3

            Use an SCP command line to transfer the .nmc3 file to the Management Card. The following example uses xxx to represent the version number of the application module:
             

            scp apc_hw21_SU_xxxx.nmc3 apc@158.205.6.185:apc_hw21_SU_xxxx.nmc3
             

            https://www.se.comhttps://www2.schneider-electric.com//library/SCHNEIDER_ELECTRIC/ITB/NAM/ITB_US/Tiger_NE/note_exclamation.jpgNOTE: To upgrade multiple Management Cards using an FTP client or using SCP, write a script which automatically performs the procedure. Alternatively, you can use APC's INI utility which is downloadable and explained in Knowledge Base article FA156117.

            https://www.se.comhttps://www2.schneider-electric.com//library/SCHNEIDER_ELECTRIC/ITB/NAM/ITB_US/Tiger_NE/note_exclamation.jpgNOTE: Never remove a Management Card before it completes the reboot cycle. Doing so will damage the Management Card. The reboot cycle is complete when the status LED turns off and after 20 seconds turns solid green or slowly flashing amber.