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Frequently Asked Questions

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Is there a latching version of the PDL 951

 No - all portable RCDs are non latching for safety reason

Can you buy a 20m 954 camper set

You can purchase a 955RW, BALS211 + 56CR310 + flex

what are the dimensions of the ATV312HU40N4?

Height 184 mm
Width 142 mm
Depth 152 mm

What Does a 452 Diagnostic Code Error indicate?

A 452 error indicates the meter had an abnormal power cycle. It does not indicate why the meter had the abnormal power cycle.

For most meters with a single abnormal power cycle (ie. an associated 452 error), it is suggested the customer should continue to monitor it. The customer may choose to upgrade the meter to latest firmware, which has improved diagnostics ability for future investigation.

For further issues with the 452 Error please contact your local Tech Support.


 

What is APC's number?

For APC enquires contact: 1800 652 725

Does the PDL 954 have an rcd + plug and socket

 The PDL 954 comes with an RCD +15A socket + 16A plug
This product is being phased out Jan 2018 the product can be had up PDL955RM a with a plug and cord

Do you sell replacement GU10 lamps for the 981 and 982 series downlights?

No, unfortunately the 981 and 982 series downlights have been discontinued and we no longer sell the GU10 lamps.

Other manufacturers still produce GU10 lamps but we cannot recomend a particular manufacturer. It would be trial and error process to see what lamp is suitable for your dimmer.

For further information please visit 
https://www.clipsal.com/Trade.
 

Dimensions of the Clipsal 155PRM, Metal Mounting Bracket, for plaster walls?

152 Length x 152 Width x 10 Depth mm
Mounting centre 84mm

What is the replacement cover for a 9002AW1 foot switch?

Issue:
Looking for a replacement cover for a 9002AW1 foot switch.

Product Line:
Foot Switches

Environment:
Push Buttons and Operator Interface

Resolution:
9002AC1

 

What is the Operating Humidity Range for the S31LCDA Load Correction Device ?

 The Operating Humidity Range is 5 - 95% relative humidity, non-condensing.

Can I get a replacement front panel for the PDL thermosafe heaters

May be done as a special, phone our call center 0800 652 999.  A special request will be submitted.

What is the spare front cover to fit the PDL 56DOL9 starter

This unit is a special from Australia.  You need to contact our Customer Care team 0800 652 999.

What is the part number for the bungs for the PDL 56 Series E2 boxes to cover the screws.

Available as a special but no item code, please contact our call centre 0800 652 999. 

Is there a Spark-e-Mate Multi Tester Calibration Service available for both 493 (Standard) and 493BTL (Bluetooth)

Yes.  Calibration service is offered via Customer Care phone 0800 652 999.  Similar method to RMA's.

Can I get a replacement grille cover for the PDL 3304 ?

Yes it can be ordered as a special.  Please contact our call centre 0800 652 999.

Does the Matrix-UPS have PDU options to provide for other output receptacle needs?

APC by Schneider Electric used to have several optional PDUs for use with the Matrix-UPS to provide greater flexibility of electrical connections. All PDU options for the Matrix have been discontinued now for over a decade. 


 

What is the ATV660 Drive Efficiency? 

Issue:
What is the Efficiency of ATV630 Drives?

Product Line:
ATV630, Altivar 630

Environment:
All

Cause:
NA

Resolution:
95% (or greater) at full load typical.

Are the Altivar 650 and Altivar 950 Process Drives available?

Issue:
How do I order an Altivar 650 (ATV650) or Altivar 950 (ATV950) drive?

Product Line:
Altivar Process Drive (ATV650, ATV950)

Environment:
All serial numbers for Altivar 650 and 950 Process Drive 

Cause:
N/A

Resolution:
Altivar 650
This drive is now available to order.  

In the past ATV630........ EU was the part number used in place of the ATV650.....EU drives.    The only difference is the ATV630....... EU has a Black color disconnect and the ATV650...... EU has a Red color disconnect. 

Altivar 950
These drives are not available for ordering yet.
To order a Nema 12 drive:
 - Order an Altivar 960 Enclosed drive using Product Selector with Nema 12 option. (For End Users/Customers please your contact local distributor for assistance)
 

Is there a replacement for the 955RW30?

There is no direct replacement but there are 2 alternatives to the 955RW30.
If you want to keep the rewire-able aspect then the 955RW10-WE is an options or...
If you want to keep the 30ma tripping aspect then the 955 is the way to go.

For more information, please refer to the link:
https://www.clipsal.com/Trade/Products/ProductDetail?catno=955RW10 
https://www.clipsal.com/Trade/Products/ProductDetail?catno=955 


 

What is the standard key used in a 9001KX,9001KR, 9001KS and 9001SKS selector switch?

Issue:
Replacement standard key for the 9001 oeprators.

Product Line:
Harmony Pushbuttons

Environment:
All Products

Resolution:
The standard key is the E10 key which is catalog number 2941101100.
 

What is the alternative for LR1D09307?

LRD07

NOTE: new commercial reference found might not be an exact 1:1 equivalent of the older commercial reference. Contact us on 0800 652 999 with the application details if you need to confirm.

is the PDL56SW210LE available in resistant white?

Not as a standard Item, But could possibly be done as a Special Order from the factory.
 For more information contact the Customer Care Centre at 0800 652 999

Error When Installing ION Enterprise 5.6 SP1

Goals and Symptoms

Summary
When running build 552 of ION Enterprise 5.6 Service Pack 1, the installer quits with the following error message:


This message appears when a user is attempting to run the latest version of the 5.6 SP1 installer on a server that is already running ION Enterprise 5.6 SP1 Build 549.

The specific build version may be viewed by selecting Help > About from any ION Enterprise application (e.g. ION Management Console, ION Vista, ION Designer). The about box on a server running ION Enterprise 5.6 SP1 Build 549 will appear as shown below:

Facts and Changes

Keywords
Error -1646 Uninstallation of the patch package is not supported

5.6 SP1 install

Causes and Fixes

Cause
It is not possible to update Service Pack 1 build 549 to Service Pack 1 build 552 by running the build 552 Service Pack 1 installer.

Resolution

Run the ION Enterprise 5.6 SP1 hotfix, which is attached to RESL190756. That hotfix incorporates all of the changes that were introduced between build 549 and build 552.

More Information

To verify that the hotfix has been installed on a server, go to the SetupLogs folder and look for a file named Hotfix_Setup.log. This file is created by the hotfix installer.


Last Revised: January 29, 2008

Public

All content © 1992-2008 Schneider Electric


Legacy KB System (APS) Data: RESL190866 V1.0, Originally authored by DeCr on 01/30/2008, Last Edited by DeCr on 01/30/2008
Related ranges: ION Enterprise V5.6

ATV42 - efficiency - power loss rendement - puissance dissipee - perte - pertes

Goals and Symptoms

ATV42 - efficiency - power loss
rendement - puissance dissipée - perte - pertes

Causes and Fixes

For all sizes the efficiency is 95% at nominal load.

Tous calibres confondus, le rendement de l'ATV42 est 95% à charge nominale.

SEPAM Series 40 and 50 Wiring Diagram

Issue  
Need the wiring diagram for the SEPAM 40 and 50.

Product Line   
SEPAM Series 40
SEPAM Series 50


Resolution   
Attached is the wiring diagram for the all SEPAM Series 40 and 50.

Cutout diagram for the SEPAM 40 and 50.

Issue  
Need the cutout diagram for the SEPAM 40 and 50.

Product Line   
SEPAM Series 40
SEPAM Series 50


Resolution   
Attached is the cutout diagram for the all SEPAM Series 40 and 50.
 

Does the ATV312 have safe torque off?

To be a true Safe Torque Off (STO) the drive must enable the implementation of applications up to safety Category 3 according to standard EN 954-1.  The ATV312 does not meet this standard but can be programmed to allow a freewheel stop.  

If STO is required, see the ATV32, ATV61 or ATV71 drives.  


CTA-ID : 2061351

The ACSC100 manual lists an In-Rush current of 56amps for 200ms. How does this not trip the 20amp breaker?

Issue:
The ACSC100 manual lists an In-Rush current of 56amps for 200ms.  How does this not trip the 20amp breaker?
Product line:
ACSC100
Environment:
InRow Cooling
Cause:
 
Resolution:
The reason that the circuit breaker does not trip is expressed in the time/current curve that are unique properties of circuit breakers or fuses. For example a typical Square ""D"" ""NQ"" breaker rated at 20 amps might trip after 300 seconds of a 20 amp load, but will pass considerably more than 56 amps at 200ms of time.

What are the red safety covers for the TeSys D LC1D contactors?

Issue:
What is the  red safety covers for D line contactor.

Product Line:
D-Line IEC contactors 

Environment:
IEC Contactors  sold and used in the United States

Cause:
Requirement for safety covers in specific situations

Resolution:
LAD9ET1S for 9A to 65A contactors.
LAD9ET3S for 80A to 95A contactors.
LAD9ET4S for 110A to 150A contactors.
There are also auxillary contacts available for front mount with a ref cover, model LADN22S, 2NO + 2NC

How is a faulted ATS22 reset?

Issue:
How is the fault code cleared?

Product Line:
Altistart 22

Environment:
All models

Cause:
The fault code must be cleared to make ATS22 functional.

Resolution:
After the condition that created the fault has been corrected, a fault reset can be accomplished several ways:

1) Remove control power from CL1-CL2. After the display has gone blank, apply control power.
2) On the integral or remote keypad, press the 3-key combination of ENT / UP arrow / DOWN arrow, simultaneously.
3) Wire a reset contact to logic input LI2 or LI3 and program it to rSt (remote reset). A momentary contact closure will reset.
4) Use Modbus command word 752 and write a 1 to bit 3

How do I test the battery on the Micrologic 5.0A trip unit?


Issue:
Indication lights working on micrologic trip unit? Test Battery?

Product Line:
Circuit Breakers

Environment:
Applies to breakers with micrologic trip units with trip indication,  3.0A, 5.0A, 5.0P,5.0H,  6.0A, 6.0P, and 6.0H

Cause:
Trip indication not working

Resolution:
Press the Test/Reset button to the left of the fault indicator lights. If the lights illuminate, then the battery is good.

Test procedure located in instruction manuals for trip unit in download center:

48049-136-xx      Ammeter Trip Unit
48049-137-xx      Power Trip Unit
48049-138-xx      Harmonic Trip Unit

https://www.schneider-electric.us/en/download/

 

Can I charge my batteries to 100% while using the SoC stop trigger in the AGS?

Issue:
Can I charge my batteries to 100% while using the SoC stop trigger in the AGS?

Product Line:
Conext Series solar equipment and accessories
 
Environment:
Conext Series solar systems with both the Conext Battery Monitor and AGS connected
 
Resolution:
The maximum is 95% to protect the generator from situations where the battery is never detected as reaching 100%. There's unfortunately no way to combine start on SoC and stop on absorption exit. If you're certain that 95% won't be sufficient for your battery charging, then we recommend using Start DCV 30s and StopFloat for your triggers.

Cause:
Some batteries may not be fully charged at 95% SoC.

Netbotz and FTP Return Codes

Issue:

Netbotz and FTP Return Codes

Product Line:

NetBotz

Environment:

NetBotz ftp codes

Cause:

When configuring the FTP Alert Action on a Netbotz device, the FTP server may return error codes which may viewed in the Appliance Log. The return codes may be used to further troubleshoot the problem.

Resolution:

The return codes for FTP servers are:

110 Restart marker reply. In this case, the text is exact and not left to the particular implementation; it must read: MARK yyyy = mmmm where yyyy is User-process data stream marker, and mmmm server's equivalent marker (note the spaces between markers and "=").

120 Service ready in nnn minutes.

125 Data connection already open; transfer starting.

150 File status okay; about to open data connection.

200 Command okay.

202 Command not implemented, superfluous at this site.

211 System status, or system help reply.

212 Directory status.

213 File status.

214 Help message.On how to use the server or the meaning of a particular non-standard command. This reply is useful only to the human user.

215 NAME system type. WhereNAME is an official system name from the list in the Assigned Numbers document.

220 Service ready for new user.

221 Service closing control connection.

225 Data connection open; no transfer in progress.

226 Closing data connection. Requested file action successful (for example, file transfer or file abort).

227 Entering Passive Mode (h1,h2,h3,h4,p1,p2).

230 User logged in, proceed. Logged out if appropriate.

250 Requested file action okay, completed.

257 ""PATHNAME"" created.

331 User name okay, need password. 332 Need account for login.

350 Requested file action pending further information

421 Service not available, closing control connection. This may be a reply to any command if the service knows it must shut down.

425 Can't open data connection.

426 Connection closed; transfer aborted.

450 Requested file action not taken.

451 Requested action aborted. Local error in processing.

452 Requested action not taken. Insufficient storage space in system.File unavailable (e.g., file busy)

500 Syntax error, command unrecognized. This may include errors such as command line too long.
501 Syntax error in parameters or arguments.

502 Command not implemented.

503 Bad sequence of commands.

504 Command not implemented for that parameter.

530 Not logged in.

532 Need account for storing files.

550 Requested action not taken. File unavailable (e.g., file not found, no access). (550 a:: no such directory means no diskette in a: drive.)

551 Requested action aborted. Page type unknown.

552 Requested file action aborted. Exceeded storage allocation (for current directory or dataset). 553 Requested action not taken. File name not allowed.
 

What are the frame sizes for the Altivar 650 and Altivar 950 Process drive?

Issue:
What are the frame sizes for the Altivar 650 and Altivar 950 Process drive?

Product Line:
Altivar Process Drive (ATV650, ATV950)

Environment:
All serial numbers for Altivar 650 and Altivar 950

Cause:
N/A

Resolution:
The ATV650 drives are a version of the Altivar Process open drive (IP21) with a more robust housing for higher protection (IP55). 
They come in 3 different sizes described below.

Size A
  • 400/480Vac
    • Includes the ATV630 and ATV930 from frame sizes 1 to 3
    • 0.75 – 22kW (1 - 30hp)
    • ATV650U07N4, ATV650U15N4, ATV650U22N4, ATV650U30N4, ATV650U40N4, ATV650U55N4, ATV650U75N4, 
      ATV650D11N4, ATV650D15N4, ATV650D18N4, ATV650D22N4
Size B
  • 400/480Vac
    • Includes the ATV630 and ATV930 frame size 4
    • 30 – 45kW (40 - 60hp)
    • ATV650D30N4, ATV650D37N4, ATV650D45N4,
Size C
  • 400/480Vac
    • Includes the ATV630 and ATV930 frame size 5
    • 55 – 90kW (60 - 125hp)
    • ATV650D55N4, ATV650D75N4, ATV650D90N4

What drive product line replaces the obsolete ATV452?

Issue:
What drive product line replaces the obsolete ATV452?

Product Line:
ATV452

Environment:
All

Cause:
Need to replace an old ATV452 drive

Resolution:
When replacing an ATV452, we would recommend considering the new ATV6xx and ATV9xx Process Drive product lines. See the attached Installation Manuals and our current Catalog for details. We recommend consulting with your local Product Application Engineer (contacted by a distributor) for application-specific assistance with implementation. 


 

How do I cold start the Matrix-UPS?


Issue

How do I start up a Matrix UPS on battery (cold start)?


Product Line

Matrix UPS


Environment

All serial ranges


Cause

A UPS can be codlstarted to provide battery power to equipment or as a troubleshooting step.


Resolution


The Matrix-UPS can be cold started through the LCD display screen, which is located on the front of the Matrix-UPS EU (Electronics Unit). When the dual pole input circuit breaker is moved to the ON position, this action turns the Matrix-UPS logic on. When the UPS Control menu on the LCD shows the 'Cold Start UPS' option, the unit is not able to go on line. That is, the unit will be operating on battery because it does not sense good utility voltage. After cold starting, the output frequency will always be 60 Hz on the North American, Worldwide, and Japanese models. Although the unit can be cold started, the Matrix-UPS is not intended for use as a portable power source.



ISX Central SNMP access is reset to defaults when upgrading server from 4.1.x to 5.0.

Issue:

InfraStruxure Central SNMP access is reset to defaults when upgrading server from 4.1.x to 5.0.

Product Line:

InfraStruxure Central

Environment:

InfraStruxure Central upgrade from 4.1.x to 5.0.

Cause:

Upon upgrade to ISX Central from 4.1.x to 5.0 , all SNMP Server configurations will be set back to default states. It is key to note that if the SNMP server had been disabled, it will continue to be disabled after the upgrade. If, however, the SNMP server was enabled, it will continue to be enabled after the upgrade, but if any user configurable parameters had been changed, they will be set to defaults.

Resolution:

This does not happen with any other upgrades.

Blank admin password when configuring Netbotz devices through InfraStruXure Central causes communication issues.

Issue:

Blank admin password when configuring Netbotz devices through InfraStruXure Central (ISXC)causes communication issues.

Product Line:

StruxureWare Central
NetBotz

Environment:

Any version

Cause:

If you remove or backspace through the administrative password and verify password field when editing a Netbotz appliance user through ISXC's "Netbotz Appliance Configuration" and "User Settings" option, communications between the ISXC and the Netbotz appliance(s)will be lost. ISXC will not communicate with a Netbotz appliance with a blank password.

Resolution:

In order to resolve this situation, each Netbotz appliance will need to be logged into directly using the Netbotz Advanced View and the administrator's password must be changed. You may also need to edit ISXC's server settings for "Netbotz Appliance Credentials" to ensure the passwords match those on the Netbotz appliance. These settings include the user name and password that are used to communicate with the Netbotz appliances. This information must match the user information on the Netbotz appliances.

Starting and Stopping PowerChute Network Shutdown on Windows Server Core

Issue:
How to start and stop PowerChute Network Shutdown on Windows Server Core

Product:
PowerChute Network Shutdown Versions 2.2.3 and above

Environment:
Windows Server Core

Solution:

To start the PCNS service manually after it has been deliberately stopped, use either command below:

Note:  "n" stands for the instance number, if only one instance was installed n=1 Each instance was it own number PCNS 2.2.3, 2.2.4 and 2.2.5 can have up to 3 instances. PCNS 3.X and 4.X have 1 instance only so the entry is PCNS1. 

sc start PCNSn

net start  PCNSn

To  stop the PCNS service when it is running, use either command below:  

sc stop PCNSn

net stop PCNSn

To check if  PCNS service is running on Windows Service Core, use either command below: 

sc query PCNSn   #This command will only list the PCNS service and show if the service is started or stopped.

net start    # This command without argument will list all services running on the system.

sc query    # This command without argument will list all services running on the system.

How do I get Modsoft to open up to full screen display while I try to run it under WIN 2000?

The command to get Modsoft to change window size is ALT+<ENTER>; however Modsoft is not supported under WIN 2000. Users may try running the application under it; however successful operation cannot be guaranteed. One of the common problems is Modsoft will not open up to full screen. Regrettably there is no means to resolve this issue other than to reinstall the software under a supported OS, such as WIN 95, WIN 98 or DOS.


Legacy KB System (APS) Data: RESL171500 V1.0, Originally authored by on , Last Edited by on
Related ranges: Modsoft

What are the temperature limit conditions for the Altivar Process Drive (IP55)?

Issue:
What are the temperature limit conditions for the Altivar Process Drive (IP55)?

Product Line:
Altivar 650 and Altivar 950 (IP55)

Environment:
All serial numbers for Altivar 650 and Altivar 950

Cause:
N/A

Resolution:
All IP55 Products, Drive Systems and Floor Standing Products can be operated up to 40°C without de-rating and up to 50°C with de-rating.
The de-rating factor depends on the ambient temperature, the mounting position and the switching frequency (see installation manual).

ATV930 - How does the Password protection work?

Issue:
ATV930 - How does the Password protection work?

Product line:
ATV900, ATV930, ATV950, ATV960, Altivar Process

Environment:
all

Cause:
Firmware evolutions being worked on.

Resolution:
As of April 2017, Password is used to lock access for uploading or downloading a drive's configuration. This password will not lock menus or parameters in the keypad.

Evolution is planned for the further ATV900/ATV600/ATV340 versions in order to have password to protect the keypad access, in addition to this parameter restricted access.

Sump pumps and inverters

Sump pumps are one of the most common backup requirements for Xantrex customers.

In order to help you plan, size and install your Xantrex solution for your sump pump backup requirement, you will probably need to do a little research.

Sizing the inverter

It is true that 1 horsepower equals 748 watts in all the conversion tables; this doesn't mean that a 1000 watt inverter will run a 1 horsepower motor. Motor loads frequently surge 4 - 6 times their rated running load; and the 748 watts is measured at the output shaft of the motor, not taking losses into account.

In our experience, customers should not try to run a one horsepower motor on anything smaller than a 2500 watt inverter, to account for both the surge and running loads.

As a rule of thumb:

1/4 horsepower motor = at least 1000 watts continuous inverter
1/2 horsepower motor = at least 1500 watts continuous inverter
1/2 - 1 horsepower motor = at least 2500 watts continuous inverter

More than 1 horsepower = speak to the manufacturer of the motor and see if you can get the locked rotor amps for the motor (or the wattage of the startup surge load), which will help a technician assist you in sizing the inverter.

Sizing the battery bank

To find out how big a battery bank you need, determine the following:

How many hours, minimum, you want the sump pump to run
The duty cycle of the sump pump (how many minutes per hour the sump pump is running in the worst case scenario)
The rated running load in watts or amps of the sump pump.

Example:

You want the sump pump to run for 4 hours.
It will be running 50% of the time - so effectively you need about 2 hours of battery capacity.
The rated running load of the sump pump is 7.1 amps ac.

Amps convert to watts with the formula 120 x #of amps, in this case 120 x 7.1, yielding 852 watts.

The battery calculator is located on the Xantrex website at

https://www.xantrex.com/support/howlong.asp

Your battery bank will likely be 12v. If you enter 200 amp hours of battery capacity, and enter 852 watts as the load, and click on "Calculate" you find to your surprise that you will not get 2 hours of run time. Doubling the battery amp hour capacity gives you just over 2 hours of run time, or 4 hours of service based on 50% cycle time.

Possible solution:

2500 watt inverter (Xpower 3000, PROwatt 3000)
Xantrex Truecharge 20+ battery charger
Automatic transfer switch
400 amp hour battery bank
Heavy duty cabling, 400A fuse and fuse block

Total cost (retail) between $1500 and $2000, not including shipping, taxes, inspection or installation.

Putting the system together

If you want the system to be automatic - in other words, you don't have to be in the house for it to start working in the event of a power failure - you will need to purchase an inverter/charger, or a standalone inverter with a transfer switch, or purchase the transfer switch separately. You will need to purchase an appropriately sized battery bank, and if you don't get an inverter charger, a battery charger which will charge the batteries when not in use.

Sump pumps do not require true sine wave to start and function properly.

Many sump pump manufacturers market backup power solutions tailored to their products and customers; however, please remember that turnkey solutions are generally more expensive than systems you put together yourself.

What is the ATS48 soft starters dissipated watts loss for calculating heat loss for enclosure sizing?

Issue:
What is the ATS48 soft starters watts loss for calculating heat loss for enclosure sizing?

Product Line:
Altistart ATS48 soft starters

Environment:
All

Cause:
Needs to know the dissipated heat loss in watts the ATS48 soft starter will produce when running at full load.

Resolution:
See the table below and choose the ATS48's watt loss based on if a shorting contactor is being used or not.




TAI : 2021691
 

What are your Cooling Product Energy efficiency rating (EER)?

Issue:
What are your Cooling Product Energy efficiency rating (EER)?
 
Product line:
All Units.
 
Environment:
All Serial Numbers.
 
Cause:
Install
 
Resolution:
Energy efficiency rating (EER) or coefficient of performance (COP),  is a measure to assess heat pumps and air conditioners.  The Energy Efficiency Ratio (EER) of a particular cooling device is the ratio of output cooling (in Btu/hr) to input electrical power (in watts) at a given operating point. EER is generally calculated using a 95F outside temp and an inside (actually return air) temp of 80F and 50% relative humidity. The EER is related to the coefficient of performance (COP) commonly used in thermodynamics, with the primary difference being that the COP of a cooling device is unit-less: the cooling load and the electrical power needed to run the device are both measured using the same units, e.g. watts. Therefore a COP is universal and can be used in any system of units. EER = COP * 3.412 .

 In regards to Schneider Electric's cooling products this can be calculated from the Technical Data Manuals, or Technical Data Specifications. Customer can calculate these if they choose, however, the "rating point" or "condition" need to be known.  This could be the expected return air temps or another value based on a competitors product rating point. 


EER = rated cooling capacity output (kW)/cooling input power (kW)

COP = rated heating capacity output (kW)/heating input power (kW)

 

What can cause the ATV680 enclosed drive to trip on a AFE contact feedback or CRF3 fault?

Issue:
What can cause the ATV680 enclosed drive to trip on a AFE contact feedback or CRF3 fault?

Product Line:
Altivar ATV680 drive

Environment:
All 

Cause:
AFE units are missing the feedback from the line contactors not pulling in. 

Resolution:
Drive tripping on AFE feedback fault or CRF3 fault
 
Check 230vac  on the X100 terminals all ok
Check 230vac on the X110 two terminals all good
Check 230vac on the X100 terminal pin 15 and 19 all good 230vac to 0V
 
Start drive and see that we are not getting any voltage from the AFE unit back to X100 pins 16 and 5 so the K51 relay is not pulling in to allow mains voltage to the AFE.
 
Turned off power and reseat all of the X100 and X110 terminals 
Set up the motor control to Go and Stop function
 
Tested Again
 
Now we are getting both the K51 and K52 relays to pull in and the drive is running
 
Stopped the drive and set the motor control Run Stop back to 60 seconds and
 
Tested again the drive is running
 
So the issue appears to have been a connection issue on the X100 or X110 terminal blocks.
 

PowerChute Business Edition Server's data.dat file grows or fills with data unexpectedly or System Resources slow down

Issue:
Data.dat file grows or fills with data unexpectedly or System Resources slow down

Product:
PowerChute Business Edition

Environment:
All supported OS

Cause:
PowerChute Business Edition Server

Solution:

Under extremely rare circumstances, the "data.dat" file located in the "PowerChute Business Edition/Server" directory of the PowerChute Business Edition "Server" piece may rapidly grow to a large size. This may lead to the server running slower than normal or, in some cases, a system crash. Only machines running the "Server" piece are affected, the "Agent" and "Console" pieces of the application remain unaffected. This problem only occurs in version 6.1.

An immediate workaround is to delete the "data.dat" file located in the "PowerChute Business Edition/Server" directory.

The issue had been addressed back in version 6.1.1 of PowerChute Business Edition. The latest version of PowerChute Business Edition is 9.2 which may be obtained from APC's Software Downloads page at https://www.apcc.com/tools/download.

ATV71 circuit breaker references from ATV71HC25N4 to ATV71HC31N4

Goals and Symptoms

Sur une affaire délicate, le client a placé en protection amont sur ATV71HC25N4 un NS630.STR43MEF conformément aux préconisations du catalogue "ALTIVAR 71 février 2005" page 130 Le produit déclenche sans cesse sur thermique, et équilibre de phase. Les services Merlin Gerin ont diagnostiqué une incompatibilité. Sur le catalogue page 152 "ALTIVAR 71 mars 2006" la protection préconisée pour le même produit est un NS630.MA500. Ce produit ne se fait plus depuis longtemps me disent les services Merlin Gerin. Comment puis-je expliquer au client ces disparités entre les catalogues ? Quelles sont aujourd'hui les vrais préconisations en terme de protection ALTIVAR 71 et seront-elles intégrées dans une future version de catalogue?

Causes and Fixes

Indeed there are some mistakes in the catalogue concerning motor starters:
From ATV 71HC25N4 to ATV 71HC31N4 the reference of the circuit breaker MA500 must be replaced by MAE500.
ex: For ATV 71HC25N4 the reference of the circuit breaker is NS630.MAE500

Error installing PowerChute Business Edition on Linux " rpm failed " and "Please check PCBE is not already installed "

Issue:
PowerChute Business Edition fails to install on Linux with errors " rpm failed " and "Please check PCBE is not already installed "

Product:
PowerChute Business Edition versions 9.2.1, 9.2, 9.1.1, 9.0.4, 9.0.3

Environment:
All supported Linux OS

Cause:
Low hard disk space.

NOTE: The error or errors displayed are incorrect. The error displayed should read "Installation of package pbeagent - 9.0.4 - 401.i 386 requires 95 MB of space (on the / file system)" with the PowerChute version number and space required based on the version being installed.
Required disk space
  • PCBE 9.1.1 – 75MB
  • PCBE 9.0.3 – 75MB
  • PCBE 9.2 – 85MB
  • PCBE 9.2.1 – 99MB
  • PCBE 9.0.4 – 95MB

Solution:
Remove files to increase the available hard disk space or add hard disk space to the system.

 

What are the operating temperature specs of the 73xx for both Tropical and non-Tropical forms?

Operation temperature of a 73xx series meter is -20°C to +60°C (-4°F to +140°F) ambient air, and is the same for both the Tropical and non-Tropical boards. In addition, Storage Temperature is 0°C (-22°F) to +85°C (185°F) and Relative Humidity is 5% to 95% RH non-condensing.

Last Revised: November 22, 2007
Applies To: ION 7300 / 7330 / 7350
Public
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Legacy KB System (APS) Data: RESL189587 V1.0, Originally authored by KBAdPM on 11/23/2007, Last Edited by KBAdPM on 11/23/2007
Related ranges: ION7300