White | Standard Plug, Side Entry, 3 PIN, 10A

Issue:
Key replacement for a ZB2BG* selector switch?

Product Line:
Push Buttons and Operator Interface

Environment:
Harmony Pushbuttons

Cause:
Product selection

Resolution:
Q99900901 is replacement Ronis 455 key for all selector switchs using standard key.

Issue:  
Is there a way to defeat or disable ground fault on a Masterpact NW breaker for primary injection testing?  

Product line:  
Power circuit breakers

Environment:  
Masterpact NW circuit breakers with Micrologic trip units

Resolution:  
There are two ways to defeat ground fault on the NW breaker for primary injection testing.  You can use the Hand Held Test Kit, Cat. No. S33594, or the Full Function Test Kit, Cat. No. S33595 OR you can use the looping method to counter the single phase current during primary injection testing.  See the attached Data Bulletin 0600DB9901 page 35, for looping method, or FAQ Looping Method for Testing Breakers with Ground Fault Trip Units
 

Issue:
Where can I download the EDS files for the Ethernet IP card?

Product Line:
ATV61, ATV71, ATV32, ATV Process

Environment:
All

Resolution:
Use this link to access the Global website where EDS files are available for download.  Be sure to download the EDS file that matches your Drive and Product Version.

https://www.schneider-electric.us/en/download/search/?docTypeGroup=3587139-Software%2FFirmware&docType=1555901-EDS+Files

You will need to find out your drive's product version to choose the correct EDS file.

Example:  In the ATV61 or ATV71; go to menu 1.11 in the drives menu enter
find the product Vxxxxxxxxx 

This product version will need to be the version of the EDS file you download for that specific drive.

Issue:
Factory setting tolerance for type G pressure switch

Product Line: 
Pressure, Vacuum, and Float Switches

Environment:
Class 9013 Type G Pressure Switches

Resolution:
Factory setting tolerance is  + 4 psi.

Issue:
Can new accessories be used on older style contactors

Product Line:
IEC contactors and starters

Environment:
Pre-Tesys Contactors

Cause:
Identifying product compatibility

Resolution:
Yes, all front mount D2 and Tesys series auxiliary modules are backward forward compatible.

Issue:
Replacement NEMA 3R enclosure for a 9013FSW or 9013FYW.

Product Line: 
Pressure, Vacuum, and Float Switches

Environment:
9013 Type F Pressure Switches

Resolution:
These are not available as a repair part.  Replace the entire switch.