coupling trunking 50mm

Maxi Duct Fittings, Couplings - Grey, 50mm

Catalogue Number: 900/50C
coupling trunking 50mm
Colour: Grey
Colour: Per UOM Std.
  • Grey 1 PCE

Specifications

hide show
Product brand
Clipsal
Material
PVC (polyvinyl chloride)
Length
50 mm
EU RoHS Directive
Pro-active compliance (Product out of EU RoHS legal scope)

Documents & downloads

hide show
Filter items
  • All

  • Product Brochures

  • Technical Data Catalogues

  • Installation Instruction

  • Specifications

  • Certificates (MSDS)

Frequently Asked Questions

hide show

Is the 900/75C sold individually or in pairs

 900/75C-WE sold individually

Does the 900/100/50-GY trunking come with a Separator

No the 900D50S needs to be bought seperately.

I'm wanting to use a 619MAC AT&T/Suttle clip module in the Modena/Strato series. Is there a Modena/Strato equivalent?

No, there is not a Modena/Strato equivalent however you can pair the 619MAC module with a Modena 600/500 Series Modular Range Adaptor, 800MA. This combination will allow you to use a 619MAC module in the Modena/Strato plates.

What colour is the PDL 537, Standard deep mounting block (fits all 600/500 Series), available in?

The PDL 537 is available in white (WH) and black (BK)

Code example: Black PDL 537 - PDL537BK

 

What parts do I need to make a vertical version of the Modena Telephone Outlet on PG 28 of the PDL Pocket Book?

1x 800GV - Vertical Grid Plate
1x 800PSVWH (or another colour) - Vertical Plastic Surround
2x 860BM - Blank half module
1x 800MA - 600/500 Series Adaptor
1x 617M2 - Telephone Module
*The telephone module that is inserted into the adaptor will sit in between the two blank half modules in the plate. This layout is the most visually appealing.
 

Is 900/50/50 PVC Maxi duct UV resistant?

Unfortunately not, they are not UV resistant. 

For further information, please visit https://www.clipsal.com/Trade/Products/ProductDetail?catno=900/50/50

In programming PID, what does parameter FbS do on an ATV312 drive?

Issue:
Parameter FbS (feedback scale factor)

Product Line:
ATV31 and ATV312

Environment:
All models and serial numbers

Cause:
None

Resolution:
The parameter FbS is a parameter that can be used to scale the reference according to the range of the feedback sensor.
Example: Regulating pressure
PI reference range of process, 0-50 psi (0-100%)
Range of pressure sensor, 0-100 psi
FbS = Max sensor range / Max process range
FbS = 100/50 = 2

What is the code for a 2-gang conversion plate for PDL 500/600 series?

Part code is PDL 538

What is the code for the end cap on 900/50/50 Trunking?

900/50/50P-GY

 

Does the 900/50/50 duct come in black?

No, unfortunately the PVC Maxi Duct only comes in grey.

Some of the key features are:
  • Rectangular
  • Screw or double sided tape fastening

For further information please visit https://www.clipsal.com/Trade/Products/ProductDetail?catno=900/50/50

Is S383 an option with the Altivar 71 drives rated for 500/600 Vac?

Issue:
Is S383 an option with the Altivar 71 drives rated for 500/600 Vac?

Product Line:
Altivar 71 drives

Environment:
ATV71 ....Y
 
Cause:
Product Selection

Resolution
No, the S383 is not an option with the ATV71 ....Y versions.

Does the Quantum ARI030 10 RTD module support 10 ohm copper?

No. The ARI030 10 supports Platinum and Nickel RTD's in 2,3 and 4 wire configurations. Pt 100, 200,500 1000 Ni100,200,500,1000 APt100,200,500,1000


Do the 9002AW2 foot switches have DC contact ratings?

Yes.  They use the 9007A02 snap switch which is rated at 0.25A at 125v DC and 0.1A at 250v DC.
The full data sheet for this contact block is attached.




 

Do the Altivar 600/900 series drives include lugs?

Issue:
Do the Altivar 600/900 series drives include lugs?

Product Line:
ATV600 and ATV900 series drives.

Environment:
All models, All serial numbers.

Cause:
Information unclear in current literature.

Resolution:
Lower horsepower ATV600 / ATV900 series drives have the terminal lugs built in to the housing of the drive.   For the larger horsepower (C11 and above) lugs are not included.  Bare terminals are available on the drive so that the customer can best choose the lugs to match the wiring they are using.
For Frame Size 6 only, there are recommended lugs that can be purchased separately. See this article for details. 

How to monitor and replace the On Board battery of the Scadapack 300/500 E series devices?


To Monitor On Board Battery Status:
1. Use E-series configurator software.
2. Under General folder> Select Controller Status and monitor RAM Battery.

3. Or monitor Binary System Status point address 50207.

To replace the On board lithium battery in the Scadapack 300 series devices:
1.Back-up RTU configuration information, user-created applications, logs and other data to an external drive so it can be reloaded when the procedure is complete.
2.Remove power from the RTU.
3.Put on an anti-static wrist strap and verify that it is connected to ground.
4.Remove the RTU cover.
5.Keeping your cutting tool away from the circuit board, carefully cut the tie wrap on the side of the battery that is closest to the top edge of the board.
The figure below indicates where to cut the tie wrap.

6.Gently remove the battery from its socket.
7.Insert the new Tadiran TL-5186 3.6 V lithium battery. The tie wrap is intended to keep the battery in place during shipping and does not need to be replaced.
8.Reattach the RTU cover.
9.Apply power to the RTU and start it in Cold Boot mode by holding the LED POWER button down for 20 seconds until the Status LED begins blinking on and off.
10.In SCADAPack E Configurator, use the Transfer > Set RTU time to reset the time on the RTU.
11.Reload the RTU configuration and user-created applications from back-up.

To replace the On board lithium battery in the Scadapack 500 series devices:
1.Back-up configuration information, user-created applications, logs and other data to an external drive.
2.Remove power from the rPAC.
3.Put on an anti-static wrist strap and verify that it is connected to ground.
4.Remove the rPAC cover.
5.Keeping your cutting tool away from the circuit board, carefully cut the tie wrap on the side of the battery that is closest to the top edge of the board.
The figure below indicates where to cut the tie wrap.

6.Gently remove the battery from its socket.
7.Insert the new Tadiran TL-5186 3.6 V lithium battery. The tie wrap is intended to keep the battery in place during shipping and does not need to be replaced.
8.Reattach the rPAC cover.
9.Apply power to the rPAC and start it in Cold Boot mode by holding the Select button down for 20 seconds until the Status LED begins blinking on and off.
10.In SCADAPack E Configurator, use the Transfer > Set RTU time to reset the time on the rPAC.
11.Reload the rPAC configuration and user-created applications from back-up.

NetBotz Version 1 Appliances Service Alert - January 2004

Issue:

NetBotz Version 1 Appliances Service Alert - January 2004

Product Line:

NetBotz

Environment:

NetBotz version 1

Cause:

NetBotz has discovered a software defect that affects our Series 300/400 appliances. This defect, which originates within the licensed operating system used by these appliances, can cause the appliance to become unresponsive on boot up. Series 300/400 owners should NOT reboot their appliances until the fix for this defect has been applied.

Resolution:



Appliance Models Affected
This defect affects the following appliances:
  • WallBotz 300, 300B, 310, 310C, 400, 400C
  • RackBotz 303, 310, 310C, 400, 400C
Note: WallBotz 500 appliances are not affected by this defect.

Defect Description
This defect is a result of intermittent, incorrect date/time computations carried out by the operating system during the appliance boot process. If a 300/400 Series encounters one of these time/date error it could result in a “system initialization” error during startup, causing the operating system to “hang” and the appliance to become unresponsive.

Defect Resolution
BotzWare v1.3.8 ensures appliance stability by working around this licensed operating system defect. Note that unlike most BotzWare updates this update is not available on the NetBotz updates web facility. Instead, this BotzWare update must be downloaded to, and installed to the appliance from, your workstation.

To install the BotzWare v1.3.8 upgrade to you Series 300/400 appliance:
  1. Click here to download the BotzWare v.1.3.8 upgrade files.
  2. Once the download has completed, use a file compression/ decompression program (such as WinZip) to expand and save the upgrade image files to a temporary directory on your workstation.
  3. Start the Advanced View interface and then log into the 300/400 Series appliance you wish to upgrade.
  4. Start the Appliance Upgrade task.
  5. Click Browse Locally for Upgrade Images, use the file selection window to navigate to and select the BotzWare v1.3.8 upgrade image, and then click Upgrade to complete the upgrade procedure.
  6. Shut down the Advanced View interface. Then, restart the Advanced View and connect to the appliance you have just finished upgrading. You will receive a “Version Mismatch” error message, and will be prompted to upgrade the Advanced View interface. Click on Browse and use the file selection window to navigate to and select the netbotzclient.jar file that is located in the temporary upgrade images folder you created in Step 2.

What is the replacement for the hooped delrin lever arm shown in the Digest as 9007FA9?

Issue:
What is the replacement for the hooped delrin lever arm shown in the Digest as 9007FA9?

Product Line:
Digest 177 Section 21 : Limit Switches

Environment:
North American Products

Cause:
Needs the replacement for the hooped delrin lever arm shown in the Digest as 9007FA9.

Resolution:
The Digest incorrectly shows this unit as 9007FA9.  The correct part number is 9007FA6.

Many customers use brake resister with ATV58. Can you tell me the DC voltage when the brake begin? And how large brake current(DC) can ATV58 sustain c...

Goals and Symptoms

Many customers use brake resister with ATV58. Can you tell me the DC voltage when the brake begin? And how large brake current(DC) can ATV58 sustain continuously?

Causes and Fixes

The braking transistor is started at:

800 V ( DC bus ) for 400/500V ATV58 range
395 V ( DC bus ) for 200/240V ATV58 range


Legacy KB System (APS) Data: RESL154896 V5.0, Originally authored by on , Last Edited by on
Related ranges: Altivar 58

What is the Maximum Real Energy (kWh) Accumulation Value Possible on an Enercept or Energy Meter?

Although, the real energy consumption is stored as a 32-bit floating point value and is held across two registers, the max kWh value is not equal to 4,294,967,296 kWh (which is 2^32). Instead, the maximum real energy accumulation is dependent upon the model of enercept or energy meter. See the table below.
CT Size kWh/Count Max 32-bit Accumulator Max kWh
100 0.0078 4,294,967,296 33,554,432
200 0.15625 4,294,967,296 67,108,864
300/400 0.03125 4,294,967,296 134,217,728
800 0.0625 4,294,967,296 268,435,456
1600 0.125 4,294,967,296 536,870,912
2400 0.25 4,294,967,296 1,073,741,824


Legacy KB System (APS) Data: RESL199011 V1.0, Originally authored by AnVa on 05/28/2009, Last Edited by AnVa on 05/28/2009
Related ranges: PowerLogic Energy Meter, Enercept

Can an analog input be used for the PID reference with the Altivar Process drive?

Issue:
Can an analog input be used for the PID reference with the Altivar Process drive?

Product Line:
ATV 600/900 series

Environment:
All models, All serial numbers

Cause:
Customer has an application with a dynamic setpoint and needs to use 4-20ma input for the PID reference.

Resolution:
Yes, If parameter PII (Internal PID Reference) is set to NO, the drive will use the Reference 1 channel as the PID reference.  Reference 1 channel can be configured for any analog input.

Symmetra PX 250/500 Battery to Power Module Ratio

Issue:
Symmetra PX 250/500 Battery to Power Module Ratio

Product line:
Symmetra PX 250/500

Environment:
All Product models, all serial numbers

Cause:
Required battery to power module ratio for a Symmetra PX 250/500

Resolution:

Ratio between numbers of battery shelves and power modules (PM)

Maximum recommended discharge level on the batteries used for Symmetra PX 250/500 is 3CA, where CA means the current (Amps) by which the battery is charged or discharged divided by its Amp-hour (Ah) rating.  The 250kW runtime ratio is 10 PMs to 16 battery shelves resulting in a ratio of 1.6 battery shelf per 1 PM. Need to always round up the number of shelves

Results if ratio is not maintained

In some situations, the Power Modules will attempt to draw power from the batteries and if the ratio is not observed, you will potentially clear fuses in the battery modules and (less likely, but it happened before) burn traces on the battery backplane boards due to the DC inrush current.

 

 

What third party products are supported by the APC Netbotz SNMP Crawler?

"The APC Netbotz product range has SNMP crawler support for APC products, MGE products, as well as third party manufacturers. Listed below are major manufacturers supported by the SNMP crawler with a list of common supported products broken down by manufacturer below.

APC
Alcatel
Avaya
Best Power
Cisco Systems
Compaq
DMTF
Dell
Extreme Networks
Foundry Networks
IBM
Juniper Networks
Liebert
MGE
MIB2-UPS
Mitsubishi
NetBotz
Powerware
Sun Microsystems

Liebert

Info from: https://www.liebert.com/dynamic/displayproduct.asp?id=921&cycles=60hz
And https://www.liebert.com/products/english/products/site/com_nic/comp.asp

UPS
AP 200 UPS
Series 300/301 UPS
AP 4300
Series 600 System Control Cabinet
Series 600 Single Module System UPS
UPStation D/Select UPS
UPStation G/GX/GRT/Gold
UPStation GXT
PowerSure Interactive
UPStation S UPS
UPStation S3 UPS
NPower
Hiross 7200 (Italy)
Hiross HiPulse (Italy)

Environmental Products
Deluxe System 3
Challenger
MiniMate 2
Level 00/05/10/15
Himod

3-Phase Power
DataWave
Static Switch
Static Switch 2


MGE

Pulsar Evolution
Pulsar EX
Pulsar EX RT
Comet EXtreme
Comet EXt RT
Comet 3000
Comet S31
Galaxy
Galaxy 1000 PW
Galaxy 3000
Galaxy 4000
Galaxy PW Harmony
Galaxy PW
EPS 6000
EPS 8000


Eaton Powerware

Info from: https://www.powerware.com/ups/connectivity/connectups_snmp.asp
And https://www.powerware.com/ups/connectivity/ConnectUPS_SL_SNMP.asp


Powerware 9155
Powerware 9315
Powerware 5119
Powerware 9 Prestige
Powerware 9150


Mitsubishi UPS
Info from: https://www.meau.com/eprise/main/sites/public/PRODUCTS/Uninterruptible_Power_Supplies/NetCom/default

2033A Series
2033C Series
2033D
7011A Series (1kVA to 3kVA, 6kVA to 12kVA)
9700 Series
9800D Series

Best
Info from: https://www.powerware.com/UPS/BestPower/Products.asp

Fortress
Patriot Pro
FERRUP
Best Power 610"

Adding a USB-based light to a NetBotz 420 or 500

Issue:

Adding a USB-based light to a NetBotz 420 or 500

Product Line:

NetBotz

Environment:

NetBotz version 2.

Cause:
Low Light options.

Resolution:

NetBotz strongly recommends that you use day/night cameras to monitor low-light environments instead of adding unsupported parts to NetBotz appliances.

However, it is possible to add an USB-compliant light to USB port(s) of a 420/500 model as long as the light does not draw more than 500mA.

NetBotz Development Team also suggests that if you do add a light, place it away from the camera if possible, like in the other corner of the room, to avoid camera bloom.

Another ungraceful, unsupported option is to remove the IR filter from behind the lens, and replace it with a clear filter, add an external IR illuminator box to the room. The drawback to this, is that it is a night only solution, so in the day, the image will look bad.

Please note that all the above options are do-able but are NOT supported by NetBotz

Temperature and Humidity Sensor Specifications for Version 1 Appliances

Issue:

Temperature and Humidity Sensor Specifications for Version 1 Appliances

Product Line:

NetBotz

Environment:

NetBotz version 1 appliances

Cause:

Version 1-- Appliance Temperature Sensor Specifications

Resolution:


Range for all Version 1 Appliances (300, 303, 310, 400):
2 - 50 degrees C
35 - 120 degrees F

Accuracy for 310/400 Models:
+/- 1 degree C
+/- 1.8 degrees F

Accuracy for 300/303 Models:
+/- 2 degrees C
+/- 3.6 degrees F


Version 1 --Humidity Sensor Specifications

Range:10% - 90%, non-condensing

Accuracy:+/- 10%

Please note that Version 1 appliances are no longer supported.

Series 700/200 Power Meters (PM7/PM2) VS. PM800 (PM8) CT wiring for system type 30 w/ 2CTs

Background Information
Some customers that are familiar with CT wiring for the PM800 do not know there is a wiring difference for the PM200/PM700 for Three-Phase 3-wire Power Systems when using 2 CTs.


Resolution

For 3-wire, three-phase systems with 2 CTs, connect terminal S2 = X2 of CT1 to the I2+ terminal of the PM200/PM700 instead of the I1- (on the PM800). The PM200/700s firmware use the inverse of the residual current that goes into the I1-, I2- and I3- to know the actual value of current for the third phase. This is not a calculation. It is rather an actual value. By using N-1 CTs in power systems, you can know the actual current value of N phases.




Left: PM200/700 CT Wiring Right: PM800 CT Wiring


Legacy KB System (APS) Data: RESL201198 V2.0, Originally authored by MaTh on 01/29/2010, Last Edited by MaTh on 01/29/2010
Related ranges: PM800 series, PM700 series, PM200 series

Does Schneider Electric offer a direct replacement for the Berger Lahr D900 series of drive cards?

No, there is no drop-in replacement available to replace the Berger Lahr D900.xx drive cards.
This includes all versions of D900.  
D900.00, D900.50, D900.51, D900.53, D900.61, D900.62, D900.63.... and all others that are not listed but are part of the D900 family.


Customers must upgrade to Lexium SD326DU25S2
They must also replace the existing stepping motor with a BRS3xxW version
Motors used with D900 drive cards are not compatible with SD326 due to a lower voltage rating of the motor windings.   Example: VRDM3910/50 LNA   
The "N" character in the motor type code designates a motor winding rated for 130v.
Motors used with SD326 have a winding rated for 325v

It should be noted that all frame sizes of motors used with D900 drive cards are available in the Lexium BRS motor family so replacement of the motor will not require any mechanical adaptation.

Contact Schneider Electric Technical Support for assistance with selecting suitable BRS motor when upgrading from D900 drive cards to Lexium SD326.


rev 2-19-18



 

Symmetra PX 250/500: What happens when EPO is activated?

Issue:
Symmetra PX 250/500; What does the EPO (Emergency Power Off) trip
 
Product line:
Symmetra PX 250/500
 
Environment:
All serial numbers
 
Cause:
What occurs when the EPO on a Symmetra PX 250/500 button is engaged?
 
Resolution:
When the EPO is activated, UPS output breaker Q2 and the battery breakers are tripped. The Power Modules (inverter) and if in Static Bypass operation will the UPS turn off

Changing Symmetra PX 250/500 System Time from NMC – Configuring NTP server

Issue:
Changing Symmetra PX 250/500 System Time from NMC – Configuring NTP server

Product line:
Symmetra PX 250/500

Environment:
All Product models, all serial numbers

Cause:
Time not updating on UPS when changed on NMC

Resolution:
Making changes on the NMC web interface will also make changes on the ups, but the NMC must first be configured for Read/Write in the user configuration settings on the UPS.  Once this is configured making changes on the NMC will update the display on UPS.

When changing NMC configuration to update Time using NTP, you need to pay attention to the update Interval.  It can be set from 1 to 8760 hours(1 year).  Make sure this is configured as needed.  If time is not immediately updating, click the UPDATE Now box and click apply.  You may need to refresh screen on UPS a couple times to see the change.


 

How do I change User Password settings on Symmetra PX 250/500

Issue:
How to edit User Password settings via system display

Product line:
Symmetra PX 250-500

Environment:
All Product models, all serial numbers

Cause:
How do I change User Password settings on Symmetra PX 250-500

Resolution:
Begin at the home screen of the UPS



Press the wrench key at the lower left of the screen
Select Configuration, then select User configuration



Enter the User password (apc by default)



Select Password settings
Change the password and select apply



The following video demonstrates how the manage user password settings on the Symmetra PX 250/500 Data Center 3 Phase UPS.

Video: How to Start your Symmetra PX 250/500 UPS

Issue:
How to Start your Symmetra PX 250/500 UPS
 
Product line:
Symmetra PX 250/500
 
Environment:
All Product models, all serial numbers

Resolution:
Begin by applying power to the UPS by Closing the Q1 Breaker (Located in System I/O Cabinet)



Once the display is completely powered up and the Home screen is displayed, press the wrench icon in the lower left of the screen



Then select the operation button
Select System Startup



Follow the on screen prompts for starting up the UPS.  As each option is performed it will highlight the next step.


Some options are automated and will be done for you.

The following video demonstrates this procedure:
 

Unable to find Com'X IP address using Wireshark

Issue
Packets captured via Wireshark do not contain the Com'X IP address

Product Line
Com'X 200, Com'X 510

Environment
Wireshark, Com'X gateways

Cause
The Com'X does not transmit its IP address using ARP protocol upon power cycle like the EGX 100/300 gateways.

Resolution
If you are using Windows 7 or Windows Vista, the device should appear as a Network Device.
  • Disconnect your computer from all networks (all wired and/or wireless networks)
  • Connect an Ethernet cable between your PC (configured as  DHCP client) and the Ethernet 2 port on the Com'X
  • Open Windows Explorer and click on Network, the Com'X appears in the list of devices
  • Double-click the Com'X, the login page automatically opens in your browser
  • Type the user name (admin by default) and password (admin by default)
  • Then click OK
  •  The IP can be found under Settings > General Settings > Network Settings 


Note: If accessing the meter for the first time, the factory set IP for both Ethernet ports is 10.25.1.1.

How many expansion slots can be installled on the Altivar Process Drives?

Issue:
How many expansion slots are available with the Altivar Process Drives?

Product Line:
Altivar Process Drives

Environment:
All serial numbers for Altivar Process Drives

Cause:
N/A

Resolution
The Altivar 600/900 Process has 2 expansion slots:
  • Slot A (Right)
    • Legacy communication options
    • Advance Ethernet (only for ATV600)
    • IO Extension Module (VW3A3203)
    • IO Relays (VW3A3204)
  • Slot B (Left)
    • IO Extension Module (VW3A3203)
    • IO Relays (VW3A3204)
    • Encoder Module (only for ATV900)
  • Slot C (Top) - (VW3A3800 - Only for ATV900) 
    • IO Extension Module (VW3A3203)
    • IO Relays (VW3A3204)
    • Safety option “basic” (VW3A3801)
    • Safety option “premium” (VW3A3802)

Control electronic size does not change (even with 2 expansion cards used).
It is not possible to use the same expansion card twice and maximum one communication card is allowed.

Video: How to find Com'x IP address ?

Issue
Packets captured via Wireshark do not contain the Com'X IP address

Product Line
Com'X 200, Com'X 510

Environment
Wireshark, Com'X gateways

Cause
The Com'X does not transmit its IP address using ARP protocol upon power cycle like the EGX 100/300 gateways.

Resolution
If you are using Windows 7 or Windows Vista, the device should appear as a Network Device.
  • Disconnect your computer from all networks (all wired and/or wireless networks).
  • Connect an Ethernet cable between your PC (configured as  DHCP client) and the Ethernet 2 port on the Com'X.
  • Open Windows Explorer and click on Network, the Com'X appears in the list of devices.
  • Double-click the Com'X, the login page automatically opens in your browser.
  • Type the user name (admin by default) and password (admin by default).
  • Then click OK.
  •  The IP can be found under Settings > General Settings > Network Settings.
Note: If accessing the meter for the first time, the factory set IP for both Ethernet ports is 10.25.1.1.

Details steps are shown in the below video.


 

Video: How to find Com'x IP in case you fail to find it using Wireshark ?

Issue
Packets captured via Wireshark do not contain the Com'X IP address

Product Line
Com'X 200, Com'X 510

Environment
Wireshark, Com'X gateways

Cause
The Com'X does not transmit its IP address using ARP protocol upon power cycle like the EGX 100/300 gateways.

Resolution
If you are using Windows 7 or Windows Vista, the device should appear as a Network Device.
  • Disconnect your computer from all networks (all wired and/or wireless networks)
  • Connect an Ethernet cable between your PC (configured as  DHCP client) and the Ethernet 2 port on the Com'X
  • Open Windows Explorer and click on Network, the Com'X appears in the list of devices
  • Double-click the Com'X, the login page automatically opens in your browser
  • Type the user name (admin by default) and password (admin by default)
  • Then click OK
  •  The IP can be found under Settings > General Settings > Network Settings 


Note: If accessing the meter for the first time, the factory set IP for both Ethernet ports is 10.25.1.1.

Details steps are shown in the below video


 

Network Management Card Compatibility with the Symmetra PX 250/500kVA UPS

Issue:

Network Management Card Compatibility with the Symmetra PX 250/500kVA UPS
 

Product Line:
  • Facility & Data Center 3 Phase UPS
    • Symmetra PX 250/500
 
  • UPS Network Management Card 2
    • AP9635/35CH

Environment:
  • All installation scenarios

Cause:

The AP9635/AP9635CH Network Management Card 2 (NMC2) is restricted for use with the Symmetra PX 250/500 UPS and other select UPS models. Additionally, before upgrading the firmware for the Management Card when installed in a, you must make sure that the firmware upgrade is compatible with the firmware level that is running on the UPS system (its MIM, PM, etc) . For example, as described in the chart below, a Management Card running v5.0.0 firmware cannot support a UPS with system firmware 4.1.x.x unless the Management Card is upgraded to the SYPX APP v5.0.1 firmware. To obtain the firmware upgrade files for the Management Card, you must contact Technical Support.


Alternatively, the UPS System firmware can be updated to support a Management Card with newer firmware.

Note: The UPS system firmware upgrade can only be performed by a Field Service Engineer.


Resolution:

Review the chart below to make sure the Management Card is running firmware that is compatible with the UPS. To view the UPS System firmware and NMC APP firmware versions from the UPS touchscreen display, press the Firmware Overview button in the System Information menu. The APP firmware version of the Management Card is also displayed in its Web interface, under the Administration->General->About menu.

 

Compatible Symmetra PX 250/500 UPS and Network Management Card firmware releases
 

UPS Release

Network Management Card Firmware APP/Version

 3.x.2

SYPX/5.0.0

4.0.4

SYPX/5.0.1 

4.11.5 

SYPX/5.0.2 or 5.1.0 

4.21.6

SYPX/5.1.2 or 5.1.3

4.24.8

SYPX/5.1.5

4.25.9 SYPX/5.1.6
4.27.10 SYPX/5.1.6 or 6.0.8
4.29.11 SYPX/5.1.6 or 6.0.8
4.36.12 SYPX/6.4.6
4.37.12 SYPX/6.5.0

 

Material Safety Data Sheets (MSDS) for Symmetra PX2 and PX 250-500kw UPS

Issue:
MSDS information for various battery manufacturers utilized in Symmetra PX2 and PX 250/500 UPS systems

Product:
Symmetra PX2, Symmetra 250-500

Environment:
All models/ All serial numbers


Resolution:
The rules regarding MSDSs changed in 2016 and it’s no longer sufficient just to post a link to the battery MSDS that we use.  When the rules changed, we began authoring Safety Data Sheets (new name for MSDSs) that would meet the new regulations.  These newly authored Safety Data Sheets (SDS) are located at the following web page.  

https://www.apc.com/us/en/who-we-are/sustainability/battery-safety/battery-compliance.jsp

You’ll note changes –
Safety Data Sheets are region specific.  There is a NAM format and an EU format.  

The intent is to direct all customers to this location when they have SDS or MSDS questions.

 

Video: How do I Change Language & Regional settings on my Symmetra PX 250-500 UPS?

Issue:
How to Change Language, date format & temperature unit settings on the APC Symmetra™ PX 250/500 UPS.
 
Product line:
Symmetra PX 250-500
 
Environment:
All Product models, all serial numbers
 
Cause:
The display may be accidentally changed to an unwanted language.

Resolution:

 

Begin at the home screen of the UPS.  



Press the wrench key at the lower left of the screen.
Select Language settings



The following screen will have the available list of languages. Select you desired language.



Press the Finish to lock in change.

How do I configure network settings on my Symmetra PX 250/500 UPS?

Issue:
Video: How to Configure network settings

Product line:
Symmetra PX 250-500

Environment:
All Product models, all serial numbers

Cause:
How do I Configure network settings  on my Symmetra PX 250-500 UPS

Resolution:
Begin at the home screen of the UPS
Press the wrench key at the lower left of the screen
Select Configuration then User configuration
Enter the user password (apc by default)
Select NMC settings
Select Configure NMC Settings on the card you would like to configure.
Ensure the ‘UPS configuration access’ is set to read or read/write for the card
Make desired changes and Select Apply to save changes.

See the following video tutorial:

Video: How do I adjust Display settings on my Symmetra PX 250/500 UPS

Issue:
How to adjust Display settings            

Product line:
Symmetra PX 250/500

Environment:
All Product models, all serial numbers
 
Resolution:



How to adjust your display brightness, timeout, other display settings, or calibrate the touch screen, on your Symmetra PX 250-500 kVA UPS.
 
Begin at the home screen of the UPS.  



Press the wrench key at the lower left of the screen.
 
Select Configuration then User Configuration



Enter the User password (apc by default)



Select 'Display Settings'

Video: Manually Operating the APC Symmetra™ PX 250/500 UPS Battery Breaker

Issue:
How to Manually operate the Battery Breaker on a Symmetra 250-500kW UPS
 
Product line:
Symmetra PX 250-500
 
Environment:
All Product models, all serial numbers
 
Cause:
In the event the battery breaker does not automatically close during the startup of the ups you may need to manually close it.

Resolution: 
When the Breaker is Off (open) the indicator on the right will be green.
Push the lever on the left down and ‘Pump’ it until the indicator turns ‘Yellow’ Indicating Charged.
Once Charged, press the green button to turn the breaker on. The indicator will turn Red indicating the breaker is on.
 
To turn off, just press the off button.

The following video demonstrates this procedure:

Trio Q Radios - Selecting the Correct Type

Both the QR and QB can support the exact SAME number of remote sites. The decision to choose one or the other instead relates to how busy the channel is. This refers partially to the Transmit Duty Cycle of the Master radio. You could have ONE remote and have a very HIGH duty cycle if you poll that one site for a large amount of data, and poll it very rapidly. Or you could have 200 remotes and have a low duty cycle, if you only poll each for a small amount of data and only very infrequently. "How busy" also refers to the possibility of collisions (causing delays), and whether this is going to be acceptable or not.


There are a few fairly simple questions that you should ask which might help guide the decision of choosing a QR or a QB (or a QP ) at the Master and Repeater sites:

Is it more important that this be a low-cost system, or more important that it be a highest-reliability system? A QR at the Master (and Repeater) site does not have the ability to work reliably at a very high transmit duty cycle, while a QB or QP at these sites can transmit constantly without over-heating. If a QR must be used at critical sites due to a limited budget then measures should be taken to ensure the transmit duty cycle is limited to approximately 20%. This can be done fairly simply in most SCADA Hosts by including a brief delay between receiving the response from one Remote and sending a message to the next Remote. There is a way to gather data on the duty cycle in the TView+ Diagnostics software package after the system has been running for some time, or the customer can simply insert a pause of perhaps 200-500 milliseconds between messages, and fine-tune that later if required.

Do you think that your system will have a lot of traffic, or will messages be less frequent? This is a fairly subjective question, and difficult to get an exact answer. But some will tell you "I need to push as much data through as possible" while others may say something like "Oh no, we only poll each site once every 10 minutes and only get a few bytes, so traffic is low." A QB or QP is the clear answer if the first is true, while a QR might be OK in the second case.

Are you able to acquire two radio frequencies, or must you work with only a single channel? If two channels (approximately 5 MHz apart) can be acquired, a QB can be used as the system's collision avoidance Master. This allows the QB to act as a "traffic cop" where it can transmit to tell other remotes to be quiet (remain idle) when it hears a signal coming in from another remote. In this way it is much less likely that two remotes will try to send messages to the Master (or Repeater) at the same time. Such a system reduces the number of collisions, which allows a busy system to operate in the most efficient manner possible. A QP won't get hot, but cannot perform the higher quality collision avoidance as can the QB, because it can only transmit OR receive, never both. But it can operate on a single channel (simplex) if that's all that the customer can get.

Symmetra PX 250/500; AP9635; Flood of RTC Time adjusted values in the logs

Issue:
Flood of RTC Time adjusted values in the logs
 
Product line:
Symmetra PX 250/500 with AP9635
 
Environment:
All Product models, all serial numbers
 
Cause:
When 2 Network Management Card (NMC) are installed in the UPS and set to NTP (Network Time Protocol), they will fight for control of the time to the display and continually send info alerts on RTC Time Adjusted.  In the chart below you will notice in column 5 there are two different numbers 2 & 4, which would indicate that there is 2 NMC in the UPS one in position #2 and the other in position #4.  This is the indicators that 2 NMC are fighting to provide time through NTP
 
46934 Info IM internal memory for storing configuration settings is OK IO enclosure level 3 pos E    02-26-2015 17:12:53 006
46933 Info RTC Time adjusted value Parallel UPS 1  2   02-26-2015 17:12:53 000
46932 Info RTC Time old value   2   02-28-2015 17:12:57 446
46931 Info IM internal memory for storing configuration settings is OK IO enclosure level 3 pos E    02-28-2015 17:12:49 006
46930 Info RTC Time adjusted value Parallel UPS 1  4   02-28-2015 17:12:49 000
46929 Info RTC Time old value   4   02-26-2015 17:12:44 548
 
Resolution:
Set only one of the NMC to NTP
 

 

What is the part number for a Contactor with Low consumption?

The part number for a low consumption contactor is LC1D09.
General Product information:
Range of product TeSys D
Product or component type Contactor
Device short name LC1D
Contactor application Motor control Resistive load
Utilisation category AC-1, AC-3
Poles description 3P
Power pole contact composition 3 NO
[Ue] rated operational voltage <= 300 V DC for power circuit
<= 690 V AC 25...400 Hz for power circuit
[Ie] rated operational current 9 A (<= 60 °C) at <= 440 V AC AC-3 for power circuit
25 A (<= 60 °C) at <= 440 V AC AC-1 for power circuit
Motor power kW 5.5 kW at 660...690 V AC 50/60 Hz
5.5 kW at 500 V AC 50/60 Hz
4 kW at 415...440 V AC 50/60 Hz
4 kW at 380...400 V AC 50/60 Hz
2.2 kW at 220...230 V AC 50/60 Hz
Motor power HP (UL / CSA) 7.5 hp at 575/600 V AC 50/60 Hz for 3 phases motors
5 hp at 460/480 V AC 50/60 Hz for 3 phases motors
2 hp at 230/240 V AC 50/60 Hz for 3 phases motors
2 hp at 200/208 V AC 50/60 Hz for 3 phases motors
1 hp at 230/240 V AC 50/60 Hz for 1 phase motors
0.5 hp at 115 V AC 50/60 Hz for 1 phase motors
Control circuit type AC 50/60 Hz
Control circuit voltage 415 V AC 50/60 Hz
Auxiliary contact composition 1 NO + 1 NC
[Uimp] rated impulse withstand voltage 6 kV conforming to IEC 60947
Overvoltage category III
[Ith] conventional free air thermal current 10 A at <= 60 °C for signalling circuit
25 A at <= 60 °C for power circuit



For more information please visit https://www.schneider-electric.com.au/en/productcontaLC1D



Matrix-UPS frequently asked questions regarding installation, operation, and standards


Issue

Where can I find the answers to commonly asked questions about the Matrix UPS?


Product Line

Matrix UPS


Environment

All serial ranges


Cause

Some common questions may arise during the installation or use of a Matrix UPS.


Resolution

This document provides the answers to commonly asked questions regarding installation of the APC Matrix UPS.

Installation Hints

1. Matrix-UPS should be set up on a solid level surface if possible. Padding on floor will help dampen system noise.
2. User needs to know input voltage to Matrix-UPS. If 240VAC input, Matrix-UPS Input Select Tap Wire must be moved.
3. Set Matrix-UPS EU (Electronics Unit, the top half of the unit) in place on top of Matrix-UPS IU (Isolation Unit, the bottom half of the unit) and tighten rear knob.
4. Add SmartCell battery packs to system, either on top of Matrix-UPS or by its side.
5. Hook Anderson connector from SmartCell battery pack to EU slot, then add SmartCell communications cable.
Note: Battery communication cable must go from EU's "batt com" input to the "output" marking of first SmartCell.  Follow this pattern for additional SmartCell battery packs.
6. Once all pieces are connected, turn main circuit breaker located on the rear of Matrix-UPS IU to "ON" position.
7. Front LCD display should read On-line with a % load. If LCD display does not illuminate, press all three buttons found directly underneath the display simultaneously.
8. User can then scroll through menu option of the LCD display to check current Matrix-UPS settings.
9. Change the sensitivity setting to LOW (default is AUTO). This LOW setting is preferred.
10. Go to menu "UPS Tests" and perform a battery test.

Matrix-UPS Noises

The Matrix-UPS will make certain noises which are normal to its operation and are acceptable. If the noise is not typical there will probably be other circumstances or errors along with the sound. Below are some of the acceptable sounds and their causes.

1. Loud Hum - This sound will be heard anytime the transformer is energizing (usually on startup) and is normal. The physical size of the transformer and the initial current surge into it causes this sound.
2. Beeping - The Matrix-UPS will make different beeps depending on the UPS condition or fault.
Line Failure - four beeps about every five seconds
Bypass - one beep every four seconds
Bypass with no battery communication - five beeps
Line failure with no battery communication - Continuous beeping
Failed self test - Chirping
3. Clicking/Fineline Output Regulation
This sound will be heard anytime the Matrix-UPS is adjusting taps for voltage regulation, the Matrix-UPS will maintain +/- 5 % on the output voltage. For the Matrix-UPS to switch taps, it will first go to battery and then the relays will adjust to the input line. To adjust for multiple switching, you can go to the menu, "UPS Setup", on the front LCD display of the Matrix-UPS Electronics Unit (EU, the top half of the unit) and change the setting from "Auto" to either "Low" or "Medium".

a ) The Matrix-UPS features a tap changing regulator at the input with 6 taps.
b ) Through proper selection of the input tap, the output voltage is maintained to within a narrow band; typically 5% of rated input voltage.
c ) Intelligent tap changer adapts to varying line conditions from the front LCD display "UPS Setup" menu.
d ) If any fault in the tap changer is detected the unit switches itself into bypass and displays "main relay fault" on the front LCD display.


Matrix-UPS Certifications, Listings and Safety Agency Approvals

UL listed, File # E95463: category YEDU - UPS Equipment, per UL 1778
CSA certified, File # LR63938: class 5311 05 - Power Supplies (Stand Alone), per standards C22.2 No 0, C22.2 No 0.4, C22.2 No 66, C22.2 No 107.1
TUV certified: per standards EN 60 950 and VDE 0558 (IEC 146-4)
Novell Labs approved: NetWare compatible
FCC verified: per FCC Rules Part 15, Class A Computing Devices
EC verified: per EN50082-1, EN50091-1, EN55022 Class A
VCCI Class 1: ITE
Note: The Matrix-UPS is not UL1449 approved

EMI / RFI

The Matrix-UPS and SmartCell system were tested to withstand radiated electromagnetic (EM) fields per the test methods of IEC standard 801.3. The UPS withstands EM fields of 10 V/m over a frequency range of 10 kHZ to 150 kHZ, and 80% at 1 kHZ at 10 V/m over a frequency of 150 kHZ to 1 GHZ for both vertical and horizontal polarization. The Matrix-UPS meets the FCC Part 15 Class A computing device and CISPR 22 (EN 55022) Class A radiated emissions limits.


Matrix-UPS Thermal Dissipation

Matrix-UPS 3000 Matrix-UPS 5000
On-Line 540 BTU/hr On-Line 900 BTU/hr
On-Line/Charging 900BTU/hr On-Line/Charging 1260 BTU/hr
On-Battery 2000 BTU/hr On-Battery 3700 BTU/hr


Matrix-UPS Overload Rating
When the Matrix-UPS is on-line and overloaded, the input circuit breaker clearing times below can be expected.

Overload Min. Time Max. Time
200% 10 sec. 100 sec.
500% 1 sec. 10 sec.
1000% 6 msec. 2 sec.
1200% 5 msec. 1 sec.


If the overload continues for this amount of time the breaker will trip forcing the Matrix-UPS to battery. When the Matrix-UPS is on battery the inverter senses the overload and if it exceeds 100% of the UPS rated load, the UPS will shutdown within 4 seconds.

Matrix-UPS Input Voltage
The Matrix-UPS 3000 and 5000 models are wired from the factory for 208 VAC input. This can be verified a couple of ways once the unit is installed.
1 ) Go to the front display of the Matrix-UPS and scroll through to the menu "UPS Status" to check the input line voltage, in some cases this value may be varying and not exactly at either 208 or 240 VAC.
2 ) From the diagnostics menu you can view the UPS FW REV, this screen will show the internal micro revision of the Matrix-UPS which will be followed by either a letter "I" or a letter "M". If the select tap is wired default 208 VAC the letter "M" will be displayed, and the input voltage should be 208 VAC. If the letter "I" is displayed, the unit should be wired 240 VAC and the Input Voltage Select tap wire has been moved for that setting.
3 ) If the user inputs 240 VAC but did not move the Input Voltage Select wire, the letter "M" will show under UPS FW REV. The Matrix-UPS will show a fault or stay on battery.

If the UPS Control menu selections are TURN UPS OFF and COLD START UPS, check the input voltage and circuit breaker. The UPS is not seeing any input voltage.

Matrix-UPS De rating

The Matrix-UPS 5 kVA is rated to work with a 30 Amp electrical service. Due to National Electrical Code (NEC) and Underwriters Laboratory (UL) restrictions, the maximum current drawn from such a service should not exceed 80% of the rated service, at nominal voltage. This limits the maximum current that the UPS can draw from a 30 Amp utility outlet to 24 Amps.

With 240 VAC input, the unit is allowed to draw up to 5760 VA, so it can support a 5 kVA load even after allowing for small losses inside the unit. With 208 VAC input however, the unit can only draw a maximum of 4992 VA, and after accounting for the losses (< 7%), the UPS can only supply 4700 VA to the load in order to stay within the 24 Amps limit from the utility outlet.


Matrix-UPS Transfer Time

1 ) Matrix-UPS transfer times to and from bypass:
The transfer times to the bypass mode of operation differs depending upon how the Matrix-UPS is commanded to go to bypass. The transfer time out of bypass is always the same regardless of how it is done.

  • To Bypass - Commanded via the front panel display or
    software, 1 ms typical
    - Rear panel bypass switch, 4 ms typical
    - Loosening the Electronics unit separating screw - 4 ms typical, 10 ms max.
  • From Bypass - Via front display or rear panel switch - 0 ms
    typical

Note that all types of UPSs exhibit a transfer time in going to bypass. Most on-line UPSs with bypass exhibit up to 8 ms of transfer time. It should be noted that this specification is usually unstated by the manufacturer.


2 ) How does the Matrix-UPS achieve a zero transfer time:
The Matrix-UPS provides no-break, zero transfer backup power for protected computer loads. This performance is achieved by a combination of the following elements:

  • Filter Isolates power failure from the load: The filtering
    elements in the Matrix-UPS, including the isolation transformer serve to isolate power faults from the protected load. Therefore, even if the input AC instantly falls to zero voltage, the output voltage is not affected for awhile due to filtering action.
  • High speed power fault detection: Power faults are detected by a high speed microprocessor in less than 200 microseconds. As soon as a fault is detected the power flow of the inverter is reversed so that it supplies the load from the battery, which happens in about 50 microseconds. During this brief time, the filter has isolated the load from any disturbance, giving the detector time to operate.
  • Input fault disconnection: A high speed switch made up of solid state devices and a rugged electrodynamics (relay) components quickly disconnects the input power when the inverter begins to supply battery power to the load. This is necessary so that the UPS does not feed any power back into the downed utility line, and prevents the utility line from loading the inverter if the utility line is a low impedance state.
     Inverter is already on-line: The power inverter converts battery power to AC is already connected to the output at all times due to the line interactive topology. This inverter is already operating before the power failure, but is controlled at that time so that power is flowing into the battery (battery charging). This means that no transfer or other switches are necessary to connect the inverter to the load when the power fails.

The line interactive design of the Matrix-UPS does have power fault and corrections systems that take time to operate, but these brief delay times do not create a transfer time because the inverter is already on line and ready and the isolation filter in the UPS delays the power problem from reaching the output long enough to allow the inverter to reverse power flow and disconnect the input fault.

Matrix-UPS vs. Ferro resonant UPS

The Ferro resonant UPS (or FerrUPS) is not only limited in its manageability but also very inflexible when changing platforms. Matrix-UPS supports multiple loads in parallel. When multiple loads are powered on at different times, the FerrUPS risks dropping the load, while the Matrix-UPS will maintain stability. Efficiency with FerrUPS: At full load, the FerrUPS runs at 80% efficiency, compared to the 93% efficiency at full load for the Matrix-UPS. Fully loading a FerrUPS is dangerous due to the fact that Ferro resonant UPSs cannot handle a high inrush current. The FerrUPS must be de rated up to 50% to account for inrush current. As the load is reduced, the FerrUPS efficiency drops much faster than the Matrix-UPS. At 60% load, a Ferro resonant based UPS can have an efficiency as low as 65 to 70%, compared to a 90% efficiency at 60% load for the Matrix-UPS.

Compared to the isolation transformer, ferroresonant transformers are heavy, emit much heat, noisy, and large in size. Also, the ferro's tank circuit must see a constant flow of 60 Hz power, plus or minus a fraction of a Hertz. Since this is a tuned circuit at 60 Hz, minor variations in source power frequency may cause the transformer's magnetic field to collapse. This is very important when on-site generation of power is used like a generator.


Matrix-UPS Efficiency

Matrix-UPS 3000 Matrix-UPS 5000
25% load > 84% 25% load > 82%
50% load > 90% 50% load > 89%
75% load > 91% 75% load > 91%
100% load > 92% 100% load > 93%


Matrix-UPS - "W" & "J" Options

Japanese Model
The Japanese Matrix-UPS requires an input voltage of either 200 VAC or 208 VAC. The output voltage can either be 100/200 VAC or 120/208/240 VAC as selected by the VSS (Voltage Selection Switch). This switch is located on top rear of the Matrix-UPS "J" IU and can be adjusted by using a flat blade screwdriver. The output receptacles on the Matrix-UPS "J" IU are similar to that of the domestic Matrix-UPS, with the addition of an L11-30R twist-lock receptacle which provides voltages of 200 VAC or 208 VAC as selected by the VSS. The unit is almost identical to the domestic Matrix-UPS and the differences are in the IU.

Worldwide Model
The Matrix-UPS "W" (worldwide) has the ability to operate on a frequency of either 50 or 60HZ. The unit is almost identical to the domestic Matrix and the differences are in the IU. All EU's are interchangeable and can be used across the Matrix-UPS product line.

Note: the MX5000J-EU can be used on a MX5000 worldwide or MX5000 domestic.

Options
The Matrix-UPS "W" (worldwide) has the ability to output 120 VAC by changing it's standard configuration. This is accomplished by either replacing the standard PDU with a domestic PDU plate ( X option-94 ) or by using the Matrix-UPS hardwire kit.


APC Part Number Description
MXA001 MX5000 Hardwire Plate
MXA002 MX3000 Hardwire Plate
MXA005 Meridian Alarm Cable Kit
MXA006 Matrix casters
MXA007 Matrix Rack Shelf
MXA008 SmartCell Extender Cables
MXA101 PDU - 10 5-15R, 1 L14-30R
MXA102 PDU - 4 L6-20R
MXA103 PDU - 8 5 - 20R
MXA104 PDU - 4 L6-30R
MXA105 PDU - 4 L5 - 30R
MXA106 PDU - 4 L5 - 20R
MXA107 PDU - 4 L6-15R, 4 6-15R, 1 L6-30R
MXA108 PDU - 6 L5-15R, 2 L14-30R


Harmonics
Computers are non-linear loads that cause harmonics to flow in the power lines. Harmonics are currents that are multiples of the fundamental line frequency (50 or 60 HZ). The reason harmonics are a problem is due to two factors:
  • Harmonics overload the neutral wiring in buildings and create a potential
    fire hazard.
  • Harmonics overload building power transformers and cause them to wear out.


Matrix-UPS helps reduce harmonics problems in the following ways:
  • Matrix-UPS eliminates neutral currents: The Matrix-UPS does not use or need a neutral connection on its input. Matrix-UPS gets its input power from two single phase hot lines and a ground. The Matrix-UPS creates its own neutral and therefore all computers plugged into a Matrix-UPS do not contribute to the neutral current heating problem in anyway.
  • Matrix-UPS reduces harmonics current in the hot wires: The Matrix-UPS reduces these currents in two ways. Matrix-UPS improves power factor and attenuates harmonic currents by about 20%. This reduces harmonic heating effects by about 36%.


Galvanic Isolation

Galvanic Isolation means that the output power circuit is electrically and physically isolated from the input power circuit. Electrical isolation is accomplished using an isolation transformer. Physical isolation means that the output power wiring does not touch or connect to the input wiring. All personal computers already have galvanic isolation between the input power and the computer logic built. This is a requirement of international safety agencies in order to prevent shock hazard. Many people mistakenly believe that galvanic isolation corrects noise on ground wiring. This is not correct. In fact, all galvanic isolation transformers only isolate the power wires, but pass the ground wire straight through. The actual affect of installing an isolation transformer is that common mode noise fed to the computer is greatly reduced.


Matrix-UPS and Batteries:
The Matrix-UPS has the ability to tell you many things about a user's site and often can provide the information needed to diagnose a problem right from it's own LCD display. Always ask questions that will characterize the situation even if at first they seem to have nothing to do with the reported problem. Compiling enough information around a problem will often help paint a picture of what is wrong when you cannot see it another way. Use the following suggestions when ever trying to diagnose a problem. This information can be read directly from the Matrix-UPS front LCD panel display.

1 ) Line Voltage
2 ) Output Voltage
3 ) % Load
4 ) Battery Voltage
5 ) Last Reason for Transfer
6 ) Battery Capacity
7 ) Number of Batteries
8 ) Number of Bad Batteries
9 ) Internal Temperature
10 ) Bypass Enable/Disable
11 ) UPS FW Rev

The items in the above list may seem obvious but they play an important role in the diagnosis of the problem. From this data the next level of diagnosis can be performed such as checking to see if the transformer taps of the Matrix-UPS are changing or if the batteries are being charged. Using the information should help to quickly isolate which of the modules are having the problem.


 

UPDATED MARCH-2016: Unable to access my APC Network Management Card (NMC) enabled device via HTTPS (SSL/TLS)


Issue

The user is unable to access their APC Network Management Card (NMC) products via HTTPS (SSL/TLS) secured web access.

There are two parts to this issue, both of which occur when the user has their Network Management Card product configured for SSL (HTTPS).
  1.  Companies such as Microsoft, Mozilla, and Google are disabling SSLv3.0 in their browser products due to numerous security vulnerabilities that exist. One such vulnerability is POODLE (https://www.openssl.org/~bodo/ssl-poodle.pdf).  TLSv1.0, at a minimum, is the advised protocol.
 
  1. TLS does not work on the current NMC products.  Therefore, the NMC will fall back to SSLv3.0 and as such, be vulnerable to POODLE.

Examples:
 
An example of this problem, shown via Firefox, is below. A NetBotz Rack Monitor 200 (SKU# NBRK0201) is configured for HTTPS. The user has Firefox v34.0 installed. The user opens their web browser and types the IP address into address bar.  The user is presented with the following error message:
 

Another example of this problem, via Internet Explorer, is below. A NetBotz Rack Monitor 200 (SKU# NBRK0201) is configured for HTTPS.  The user has Internet Explorer v11.0 installed. The user opens their web browser and types the IP address into address bar.  The user is presented with the following error message:
 

Another example of this problem, via Chrome, is below. An AP9631 Network Management Card is configured for HTTPS. The user has Chrome v39 installed. The user opens their web browser and types the IP address into the address bar. The user is presented with the following error message:
 


Browser error messages may include: ERR_SSL_FALLBACK_BEYOND_MINIMUM_VERSION, ssl_error_no_cypher_overlap


Note: If you've received mozilla_pkix_error_inadequate_key_size, sec_error_invalid_key, or anything referring to invalid key size/length, please consider reviewing knowledge base article ID FA162031 as this may be due to a separate issue entirely or an additional issue.



Product Line
 
  • Network Management Card 1 (NMC1) - AP9617, AP9618, AP9619
    Devices with an embedded Network Management Card 1 include (but are not limited to): Metered/Switched Rack PDUs (AP78XX, AP79XX), Rack Automatic Transfer Switches (AP77XX), Environmental Monitoring Units (AP9320, AP9340, NBRK0201), AP9921X Battery Management System, ACFXXX Rack Air Removal Unit, PDPMXXX Modular Power Distribution, AP9361 Rack Access PX-HID, and ACRCXXX, ACRPXXX, ACRDXXX, ACSCXXX, RACSCXXX Cooling Units (except ACDA901, ACRC301H, ACRC301S).
 
  • Network Management Card 2 (NMC2) - AP9630/30CH, AP9631/31CH, AP9635/35CH
    Devices with an embedded Network Management Card 2 include (but are not limited to): 2G Metered/Switched Rack PDUs (AP84XX, AP86XX, AP88XX, AP89XX), G50 AV Units, Smart-UPS Online (SRT), and ACDA901, ACRC301H, ACRC301S Cooling Units, 

Environment

Any customer who uses any one of the products mentioned previously and:
  • Configures their product for SSL (HTTPS).
  • Uses a web browser version that does not allow for web access via SSLv3.0.
Note: HTTP users are not affected. Meaning, if you have not enabled HTTPS (SSL), web browsing will work normally.


Cause

Companies such as Microsoft, Mozilla, and Google are disabling SSLv3.0 in their browser products due to numerous security vulnerabilities that exist. One such example is POODLE (https://www.openssl.org/~bodo/ssl-poodle.pdf). TLSv1.0, at a minimum, is the advised protocol.

Current NMC products have an inability to properly utilize TLS extensions recently released in several modern browsers. With this inability, the NMC device is unable to connect to the browser via TLS. While future versions of the NMC1 devices will not update the underlying cryptology engine, NMC2 devices will be updated to work with current TLS specification and and operate properly with modern browsers.


Resolution

A customer can avoid this problem either by utilizing other access methods on the Network Management Card or they can modify their web browser to allow SSLv3.0 usage (at their own discretion). Other access methods for the Network Management Card are as follows:
  • Local console
  • Web (HTTP)
  • Telnet/SSH
  • SNMPv1/v3

Modifying a web browser to allow SSLv3.0 usage should be addressed by the user’s network security team or facility manager. Schneider Electric will not provide users with instructions on modifying web browser settings. Some users may be prohibited from enabling SSLv3.0 through their web browser.

Any of the following NMC1 products do not currently have any firm future firmware update plans to address this or any future vulnerabilities:
  • AP9921X Battery Management System
  • AP7750, AP7722, AP7701 Rack Automatic Transfer Switches
  • AP9340, AP9320 Environmental Monitoring Units
  • S20BLK A/V Power Conditioner & Battery Backup
  • PDPMXXX Modular Power Distribution
  • FM35XX Network Air, ACDA901, Stulz C7000



Details regarding firmware availability for Network Management Card 1 (NMC1) based products, providing TLS 1.0, are shown in the table below:

 
NMC1 (AP9617/18/19/mini-NMC1) Application Name Product(s) Firmware Application is used with AOS Version with TLS Fix Available Now?
px2 Symmetra PX 48/96/100/160 kVA embedded UPS brain AOS v3.9.0 and higher Yes
rpdu AP7XXX series Rack PDU (ex. AP7941) AOS v3.9.0 and higher Yes
acrc ACRCXXXX InRow Chilled Water (except ACRC3XXX) AOS v3.9.0 and higher Yes (via your local APC Cooling Support team)
g2ats AP7XXX Rack Automatic Transfer Switch models except AP7701, AP7722, AP7750 AOS v3.9.0 and higher Yes
acrp ACRC5XX, ACRP1XX, ACRP5XX, ACRD5XX InRow RC, RP, RD AOS v3.9.0 and higher Yes (via your local APC Cooling Support team)
acsc ACSC1XX InRow SC AOS v3.9.0 and higher Yes (via your local APC Cooling Support team)
raru ACFXXX Rack Air Removal Unit AOS v3.9.0 and higher No
acrptk ACRD1XX, ACRD2XX InRow RD AOS v3.9.0 and higher Yes (via your local APC Cooling Support team)
nb200 NetBotz 200 Rack Monitor (NBRK0201) AOS v3.9.0 and higher .Yes
pxhid AP9361 Rack Access PX-HID AOS v3.9.0 and higher Yes
 

Note: Certain browsers may also require setting changes to allow TLS 1.0 or TLS 1.0 fallback too, such as Firefox v37+. Schneider Electric will not provide step by step instructions for modfying web browser settings for liability reasons but if you're comfortable modifying settings at your own risk, security.tls.version.fallback-limit within Firefox will likely need to be changed from a default value of 3 (forcing TLS 1.2) to a value of 1 to allow fallback to TLS 1.0. This setting also sometimes resets itself between Firefox browser upgrades. Newer Chrome versions may require --ssl-version-fallback-min=tls1 to be appended to the program shortcut.


A fix to address this problem in the Network Management Card 2 (NMC2) and NMC2 enabled devices has been implemented. The release date will be determined on a product by product basis. See below for available updates for NMC2 firmware applications. These updates provide TLS 1.0, TLS 1.1 and TLS 1.2 functionality. 
 
 
NMC2 (AP9630/31/35/mini-NMC2) Application Name Product(s) Firmware Application is used with AOS Version with TLS Fix Available Now?
sumx 1ph/3ph Smart-UPS, MGE Galaxy 3500, Matrix AOS v6.4 and higher Yes
sy 1ph Symmetra Power Array, Symmetra RM, Symmetra LX AOS v6.4 and higher Yes
rpdu2g AP8XXX series Rack PDU 2G (ex. AP8941) AOS v6.4 higher Yes
sypx Symmetra PX 250/500 kVA (w/AP9635 only) AOS v6.3.2 and higher Yes (via your local 3-phase technical support team)
sy3p Symmetra PX 20/40/80 kVA
Note: See knowledge base ID FA245145 for more compatibility details
AOS v6.3.2 and higher Yes
acrc2g ACRC3XXX AOS v6.3.2 and higher No, pending release tentatively for end of Q3 2015.
unflrle HDCV45XXX, HDCV50XXX, T(D/U)(A/D/E/T/W)VXXX Uniflair LE TBD No, pending release tentatively for Q2 2016.
g300 Galaxy 300 AOS 6.4 and higher Yes








 Can this problem be confused with other error messages generated by the Network Management Card?

Yes, a user may receive different error messages relating to SSL/TLS when configuring or accessing their Network Management Card device.  It is imperative that Schneider Electric and the user identify the exact error message that the user is receiving and confirm that it relates to this specific issue, related to SSLv3.0.

For example, similar symptoms could be experienced by the issue in knowledge base article ID FA162031 - Network Management Card 1 (NMC1) Information Bulletin: Effects of Microsoft Internet Explorer and other web browsers blocking key lengths less than 1024 bits​(blocking key lengths less than 1024 bits)


Note: If there are any questions, problems, or concerns related to the content of this article, please contact your local technical support team for further assistance.