Can the ZB2BE101 contact block be used with ZB4 operators?
No. The mounting styles are incompatible. The ZB2BE contact blocks are screw mounted to mounting collar and the ZB4 contact blocks clip on the mounting collar with spring loaded clip.
For APC enquires contact: 1800 652 725
For the customized distribution board for 72 pole (18 mm) and 12 pole (27 mm) chassis, you need to submit request for a quote to "firstname.lastname@example.org". Our Standard distribution board only goes up to 60 pole (18 mm) and 12 pole (27 mm).
There is much confusion in the marketplace about the different types of UPS systems and their characteristics. Each of these UPS types is defined, practical applications of each are discussed, and advantages and disadvantages are listed. With this information, an educated decision can be made as to the appropriate UPS topology for a given need.
The varied types of uninterruptible power supplies (UPS) and their attributes often cause confusion in the data center industry. For example, it is widely believed that there are only two types of UPS systems, namely standby UPS and on-line UPS. These two commonly used terms do not correctly describe many of the UPS systems available. Many misunderstandings about UPS systems are cleared up when the different types of UPS topologies are properly identified. UPS topology indicates the basic nature of the UPS design. Various vendors routinely produce models with similar designs, or topologies, but with very different performance characteristics.
A variety of design approaches are used to implement UPS systems, each with distinct performance characteristics. The most common design approaches are as follows:
- Line Interactive
- Double Conversion On-Line
- Delta Conversion On-Line
Anybus X gateways are made by HMS Industrial Networks a CAPP partner of Schneider Electric.
Many part numbers exist, depending the two fieldbus types a customer wishes to connect. HMS needs to be consulted for the right one.
Our website shows the following European contact person:
HMS Industrial Networks Partner profile Products
Mr Axel Kaiser
Karlsruhe 76131 Germany
Tel. +49 721 989 777 213 Fax +49 721 989 777 010
In USA, the HMS person, based in Raleigh, is:
Business Development, Americas
Depending on the customer's location, one of the contacts listed above may be referred to.
These products are offered directly from the partner, not resold by SE at this time.
No, they come in a pack of 72.
What does the termination A27 of the drive ATV68E5C43N4A27 means? There are many references in the Pricat/Prodat that we dont know what it is. For example other references: ATV68E5C10N4A23 ATV68E5C10N4A32 ATV68E5C13N4A24 ATV68E5C15N4A25 ATV68E5C19N4A14 ATV68E5C19N4A26 ATV68E5C23N4A22 ATV68E5C28N4A31 ATV68E5C43N4A27 ATV68E5C53N4A26 ATV68E5C53N4A28 ATV68E5C63N4A40 So what does the termination AXX mean for this cases of the ATV68E5?
The termination A27 and the others are for ATV68 in enclosure for specific customers. You can't order it or if the order come from Renault.
Legacy KB System (APS) Data: RESL157635 V1.0, Originally authored by on , Last Edited by on
Related ranges: Altivar 68
Does the LTMR provide the same protection as a SymCom777 relay?
LTMR, Tesys T, Motor Management System, Overload relay
The LTMR100MFM + LTMEV40 combination can do all that the SymCom777 can do and more. The communications on the LTMR***MFM is Modbus RTU over RS485 cabling.
There are however a couple of caveats.
The 777 is self powered off of the voltage sensing inputs, the LTMR has to be powered separately via the A1/A2 terminals.
The 777 can be programmed via the knobs and display on the front panel, the LTMR requires either a LTMCU display/programmer (and cable) or a PC with software to be programmed.
If they are doing network communications, the register map of the 777 is different than the LTMR. If they already have one or the other, the programming of the PLC will have to be changed.
OYWHT, OYBEI and OYSS have 2 x E27 type of lampholder.
Yes there are a few variations of the 727. Just use the search engine at Clipsal.com to find the one to suit your needs.
700 Series fuses ranges have been made obsolete early 2017 from the offers and are no longer available
There is error code 127 in ION7650/7550 event log.
Error 127 is logged when the ION meter needs to recreate file space for a data recorder.
The 127 error is logged when there is NO data file present. The ION meter creates the file space for a data recorder and puts a message in the event log telling the user the file was created.
This is an informational message stating the meter corrected a missing file. This message is usually observed after a framework paste has occurred.
Issue: Do we sell bushings as spare parts on the Altistart ATS23, customer has melted theirs?
Product Line: ATS23
Cause: Replacement parts
Resolution: There are no parts available for the ATS23
Can we use the XB4 and XB5 outside?
XB4 and XB5 push buttons, 22MM
Enclosed 22MM push buttons
Yes, when used in a suitable enclosure. They have a NEMA rating of 4 X.
Issue: How can you obtain the wiring harness for an Altistart ATS23 that goes to the terminal block?
Product Line: ATS23
Resolution: That was not sold as a spare part No parts available
They are both the same, they have 1 - E27 (Edison screw bulb).
This device is running an unsupported firmware version error after discovering a NetBotz 750 in StruxureWare DCE 7.7
StruxureWare Data Center Expert
StruxureWare DCE 7.7
NetBotz 750 with 5.1 firmware
StruxureWare DCE 7.7 and BotzWare 5.2 are required for the NetBotz 750 to work with DCE for image capture. If you add a 750 running BotzWare 5.1, you will see the error:
This device is running an unsupported firmware version. As a result, the device will fail to show any connected cameras.
The release dates for DCE 7.7 and Botzware 5.2 have been staggered so although the 750 can be added to DCE 7.7 with version 5.1 firmware, you will receive this message which relates only to surveillance. This error can be ignored and once the NetBotz is upgraded to version 5.2, the error should go away. Please watch the www.apc.com/tools/download page for updates
The amount of air movement in M3/hour is as follows.
High - 8640 M3/h
Medium - 3120 M3/h
Low - 720 M3/h
Issue: Can you put a Alpha Pak 8660 MGO46 unit for example on a smaller motor such as 20hp
Product Line: 8660 AlphaPak starters
Resolution: As long as you use external overloads should not have a problem. Note. The Alphapak 8660 SSRVS are obsolete. No parts, service or support are available
Issue: Should the Altistart ATS23 wired in a delta or wye configuration?
Product Line: ATS23
A grounded delta would work. A wye connection only provides 58 % voltage and an open delta configuration could cause either overload conditions or phase faults.
Issue: How long must we wait for a thermal fault to reset on the Altistart ATS23?
Product Line: ATS23
Cause: Thermal fault
Resolution: It could take as long as 15 minutes. It would be dependant on how hot the heat sink got.
Issue: Need to know what measurement he should get on the SCR`s of the Altistart ATS23 when check them from line to load?
Product Line: ATS23
Resolution: Told him should get greater than 30K ohms (30,000 ohms).
The customer will need to call Level 2 Technical support on 1300 722 247, the technical support agent will run over the reset process with them on the phone.
No reset documentation can be provided as this is a possible security issue.
Identifying differences in two part numbers
IEC contactors and starters
Products sold and used in the United States
Determining which part number to order
They both have 2 normally open (N.O.) and 2 normally closed (N.C.) contacts.
The sequence and numbering are different
LADN22 from left to right read : N.O. 53 and 54; N.C. 61 and 62; N.C. 71 and 72; N.O. 83 AND 84.
LADN22G from left to right read : N.C. 31 and 32; N.C. 41 and 42; N.O. 53 and 54; N.O. 63 and 64.
Confirmation from Kaspersky Antivirus has confirmed that Vijeo Designer V6.2 SP4's KAOSCore.dlm is NOT
a Trojan virus.
Please see the note from Kaspersky's support team below:
Sorry, it was a false detection. It will be fixed in the next update.
Thank you for your help.
39A/3 Leningradskoe Shosse, Moscow, 125212, Russia Tel./Fax: + 7 (495) 797 8700 https://www.kaspersky.com https://www.viruslist.com
The MTBF values are in hours for 490NAC0100 as shown below
|MTBF 30° Continuous
||MTBF 30° Intermittent
||MTBF 60° Continuous
||MTBF 60° Intermittent
|13 386 328
||5 767 152
||8 620 000
||4 783 955
- Enable the Push Project Editor within the Windows Firewall rules for all network types
- Note: turning off the firewall in this instance will not allow the traffic through
Socket connection dropped:
The socket connection to the controller can be re-established by going into properties of a controller, selecting ‘Get Settings from PC4’.
If you are still not able to upload to the controller please contact Level 2 Technical Support on 1300 722 247
Yes, the form factor of the new unit is exactly the same as the previous generation C-Touch Colour.
The Wall Box, Nail Bracket and Gyprock Bracket do not need to change.
For further Technical Support Please call 1300 722 247
Default password of 1234 does not work on the Display of new Galax VX or Galaxy VM.
Galaxy VX, Galaxy VM
All models/ all serial numbers
To conform to California law SB 327 which requires the ender user to change the password when first logging into a network device. The display of the Galaxy VX and VM is part of the NMC and has been disabled.
There are two ways to enable the password.
- Use the console cable supplied with UPS
- Use a terminal program with the following settings:
- Serial port setting: for 9600 bps, 8 data bits, no parity, 1 stop bit, and no flow control.
- Enter the username and password which is apc for both
- At this point you will be asked to enter a new password. Enter password customer would like or enter apc so it can be changed later.
- At this point the display password 1234 will be enabled.
- Assuming the UPS is connected to the customer network and is granted an DHCP IP address.
- Due to the SB 327 you must use HTTPS to access the NMC as HTTP is disabled.
- Open a browser and enter IP Address; example HTTPS://IP address
- Enter the username and password which apc for both. You will be asked to change the password which can be changed or reenter apc.
- Once in the web interface click on the Configuration menu, Security, Local Users, and then Management.
- At the bottom of the screen you will a box to enter a password for “Pin [4-8 digits]” and a “Confirm Pin 4-8 digits]” and click on Save button.
What is the max Line current for ATV61HD37M3X at 240 Vac?
Basic feature for the ATV61 drive.
Max is 127 amps.
Refer to the ATV61 Catalog DIA2ED2050905EN
Is the 9001KM38 a resistor type or full voltage type of light module?
Both descriptions are accurate. They are both the same device but can be selected by either description depending on the application/preference.
Matrix-UPS is not providing any output power to the receptacles on the rear of the UPS.
There is an ON/OFF circuit breaker switch located on the back plate of the Matrix-UPS IU (Isolation Unit, lower half of the Matrix-UPS) just above the NEMA L14-30 receptacle. This breaker controls the UPS output to the L14-30 receptacle (as well as the NEMA 5-15 receptacles on the Matrix-UPS 3000 model only). On the Matrix-UPS 5000, this switch controls the L14-30 receptacle only. If the Matrix-UPS is powered on and there is no output to the L14-30 receptacle (or any of the 5-15 receptacles on a Matrix-UPS 3000) check this switch to ensure that it is set to ON (to the right). This symptom is often experienced on a new installation.
Close the breakers to restore power to the receptacles. If the breaker has tripped while the unit was in service, this was due to an overload to the circuit by loads downstream of the Matrix-UPS. Evaluate the circumstances and correct by reducing the number of connected devices.
After activating PPP support on my version 1 Netbotz appliance, the serial port cannot be used for configuration
NetBotz version 1
When PPP / modem support is enabled on a WallBotz or RackBotz 300/303/310/400, serial port cannot be utilized by either the NetBotz Serial Configuration Utilities or HyperTerminal. This is due to the fact that once PPP is enabled, the serial port is placed in a different mode.
To access via the serial port PPP / modem support must be disabled. This can be done via the Advanced View.
Alternately, once a HyperTerminal session is started do the following steps to disable the PPP mode:
Power off the appliance
Power on the appliance
As soon as the appliance begins to boot, press the ESC key many times in quick succession
Please note that the version 1 NetBotz 300/303/310/400 are no longer officially supported.
The S15, Power Conditioner with Battery Backup has a Telephone/DSL line splitter, along with COAX and Ethernet surge protection
S-Type Power Conditioner w/ Battery Back-up.
Cause / Resolution:
The Telephone/DSL splitter will accept a 2-line 4-wire telephone connection and splits it off into two separate telephone lines. When a telephone connection comprised of two separate telephone lines, is connected to the Telephone/DSL splitter, line ONE will be split to ""Out A""(pins 2&3) and line TWO will be split to ""Out B""(pins 2&3).
The Telephone/DSL splitter DOES NOT split a single 1-line 2-wire connection.
On a standard telephone connection, a customer can have a maximum of two separate telephone lines/numbers. Line ONE is between (pins 2&3) of the RJ-11 connection. Line TWO (this only applies to customers who have requested a second line from the telephone company) would be between (pins 1&4).&
All models and serial numbers
Maximum frequency is set to 72 hertz
This can happen if the speed reference of the slave drive does not match the speed reference of the master. This often indicates the analog output from the Master is fed to the slave but the scaling is not correct.
Change the maximum frequency (tFr) of the master from 72 hertz (default) to match the High Speed (HSP) setting. This is usually 60 hertz.
The analog output of the drive is scaled from 0 to the maximum frequency parameter when assigned as Motor Freq. If the maximum frequency is at 72, the analog output will not reach full scale (10 V or 20mA) so the speeds of both drives will not be synchronized. The slave will run 20% slower than the master. If the two motors are coupled together (either directly or through the load) the stored energy in the DC bus of the Slave drive could rise above the allowable voltage threshold, causing an overbraking fault.
Wants to order the ATS01N230LY, ATS01N244LY, ATS01N272LY or ATS01N285LY
ATS01, Altistart 01, High HP
The launch of the ATS22 in 2011 caused the High HP units to become redundant.
The ATS01 High HP units were replaced with the ATS22 units. These are functional replacements only. The ATS01 had no overload protection, an internal power supply and simple dial adjustments. The ATS22 will require external 120V or 230V power. There are no dials to adjust, but the unit will need to be programmed. See the ATS22 User Maual, document BBV51300 to review the wiring, dimensions and programming.
ATS01N230LY - 32A rated. Replaced by ATS22D32S6U
ATS01N244LY - 44A rated. Replaced by ATS22D47S6U
ATS01N272LY - 72A rated. Replaced by ATS22D75S6U
ATS01N285LY - 85A rated. Replaced by ATS22D88S6U
For Modbus Serial communication between M241/M251/M262 and Altivar 320, does the Polarization Resistor setting need to be turned on?
Altivar 320, Modicon M241, Modicon M251, Modicon M262, EcoStruxure Machine Expert / SoMachine
Serial Communication setup in PLC configuration software
Yes, polarization must be turned on in the PLC as per p27 of the ATV320 Modbus Manual
To apply the setting, in EcoStruxure Machine Expert (or the previous version SoMachine):
- In the Devices Tree of your EcoStruxure Machine Expert / SoMachine project, expand the tree for your PLC.
- Doubleclick on the Serial_Line_1 (or Serial_Line_2) node
- Under "Physical Medium", choose "Yes" in the dropdown list for Polarization Resistor
Proxy settings in StruxureWare DCE may effect DNS resolution of device names.
StruxureWare Data Center Expert
StruxureWare DCE 7.7 and prior
Setting up a proxy in DCE's Server Proxy Settings dialog may cause DCE to fail in resolution of hostnames for discovered devices.
If you add the DNS server into the "Do not use proxy server for the following addresses.", DCE will ignore the proxy for that communications and the DNS names of the devices should begin to populate soon after. This is of course assuming hostnames are properly configured the DNS server and the DNS server is properly configured within DCE.
This may be addressed in a future revision of DCE.
Do alerts in StruxureWare DCE that come from the NetBotz 750 include images?
StruxureWare Data Center Expert
StruxureWare Data Center Expert 7.7 and higher
NetBotz 750 5.1.1 and higher
Version 2 and 3 NetBotz such as the NetBotz NBWL0500, NBRK0570, NBWL0355, NBRK0450 among others can be discovered by StruxureWare DCE using the HTTP or HTTPS protocol. These devices also send alerts to DCE using this same protocol and send images to DCE as well. The NetBotz 750 (considered version 5 NetBotz) is discovered and monitored using SNMP similar to how the NetBotz 250 or an APC UPS is discovered. Alerts from the 750 are also monitored by DCE using the SNMP protocol. This protocol does not support images.
As of the inception of this article, NetBotz 750 and it's current firmware of 5.1.0 can be monitored by DCE 7.6 once you get a DDF from the following site:
Images however will not come in with the alerts. Instead, when the releases that support surveillance are released (Botzware version 5.1.1 and DCE version 7.7 are the projected versions),
alerts such as door opened etc are planned to trigger surveillance capture. So although there will be no images in the alerts themselves, there should be images available in surveillance.
The sampling frequency is controlled by the network frequency, between 25Hz and 65Hz.
For measurements (except for RMS and THD) and protection functions, the sampling frequency is 12 times the electrical network frequency, i.e. 600 Hz for 50 Hz networks, 606 Hz for 50.5 Hz networks and 720 Hz for 60 Hz networks.
For RMS and THD measurements, the sampling frequency is 36 times the electrical network frequency
Re-published to revised security level: 18 June 2008 by DRM
Applies To: Sepam Series 80
All content © 1992-2008 Schneider Electric
Legacy KB System (APS) Data: RESL166600 V2.0, Originally authored by LaVI on 06/20/2008, Last Edited by DaMi on 06/20/2008
Related ranges: Sepam series 80
Yes, open the GUI for the DLT switch, under the 'Global' Tab create a 'Group Address' under 'Disable All Keys' set this to Disables when On.
You can then assign that group address to another switch with an on/off function, this will then disable that DLT when the group is active.
You can also disable via a Schedule, if you have a C-Touch Screen or other device with Schedules the same can be acheived. this is common when the DLT is used in a public area like at PUB's or CLUB's.
If you require further help with configuration please call Technical Support on 1300 722 247
This flashing light is called the Heartbeat, this is normal and should consistantly flash on then off.
If you have having problems with your alarm panel check this LED, if it flashes about 8-10 times then a pause then the same again this could indicate an issue with the panels memory.
To rectify this enter Installer Program Mode, then press P95E, P97E & P98E to erase all programming and reload factory defaults.
If after doing a full reset you are still having problems please contact Technical Support on 1300 722 247 for further analysis.
Firstly create a Group address that will be used to disable the sensor ie PIRDISABLE
Open the sensor and under the occupancy tab select that PIRDISABLE Group and set to 'Disables'
Create a new Schedule on a device that supports Schedules and use the same PIRDISABLE's Group,
When the Schedule runs and that Group Address is set ON the PIR/Sensor will disable until that Group is subsiquently turned OFF again to reenable.
If you require any further assistance please call Technical Support on 1300 722 247
Does Square D offer a 225A Feed Thru Lug Kit for a NQ Panelboards?
Ordering and Installing
The NQ Panelboard does have the option for Field installation of the NQFTL2L
kit, for (30, 42 ckt) interiors and the NQFTL2H
for 54, 72. and 84 ckt interiors.
Boxes will NOT need to be changed out to larger sizes when using a 42 ckt Main lug, or Main breaker interior. All other interiors will require a larger boxes.
See pg 9-9; Tables 9.16 and 9.17 in DIG 176 Link below for Box size changes needed
Instruction Bulletin for Installation is attached
Is there a PID loop on ATV12 drives?
PID loop set up
Yes, PID regulator settings can be found under the FuN menu.
[Conf] -> [Full] -> [Fun]
At 'PId' press Enter
PIF= PID feedback assignment Set to AI1 (Choice not possible if Fr1 is set to AI1)
PII= Activation of internal PID reference (Yes or No)
rP1= internal PID reference (0 to 100%)
rPL= PID min value reference (0 to 100%)
rPH= PID max value reference (0 to 100%)
For further details, please see the ATV12 User Manual
starting on page 72.
Surge suppressor part number is needed
TeSys D line Contactors
Products sold and used in the United States
Need a varistor coil surge suppressor in their application
For 24 to 48 volts AC LAD4VE, for 50 to 127 volts AC LAD4VG, and for 110 to 250 volts AC LAD4VU.
These will limit the transient to 2 times nominal voltage and increases drop out time 1.1 to 1.5 times normal.
Follow the steps below in the example to convert register values to an integer:
In this example register 287 has a value of 17395 and register 288 has a value of -22528. Register 287 is the upper 16 bit number and 288 is the lower 16 bit number.
1) Convert 17395 and 22528 to binary numbers (add a 0 to the front of the number to make it 16 bits) and combine them (drop the negative sign from register 288). This will give you the following binary number:
0 100001111110011 0 101100000000000
2) Drop the 0 to the far left giving you 1000011111100110101100000000000
3) Take the 8 bits on the far left and convert them to a decimal number:
10000111 | 11100110101100000000000
10000111 = 135
4) Subtract 127 from the value that you got in step 3:
135 - 127 = 8
5) Take the part of the binary number that was not used in step 3
6) Count over from the left the amount calculated in step 4. Drop off everything to the right of this.
7) Add a 1 to the front of that number.
8) Convert that number to decimal and this is the register value.
Date Created: November 11, 2007
Last Revised: February 5, 2008
Original Author: MN
All content © 1992-2008 Schneider Electric
Legacy KB System (APS) Data: RESL190996 V1.0, Originally authored by PhHa on 02/06/2008, Last Edited by PhHa on 02/06/2008
Related ranges: PowerLogic Energy Meter, Enercept Meter
Can ping Galaxy VS NMC IP address but cannot access the web page.
Galaxy VS NMC card
SSL is enabled on the NMC in firmware 22.214.171.124 & 4.30
Must use HTTPS://IP Address to access card and click on risk notification in the browser. After logging into the NMC you can change to non-SSL (http) by do the steps below.
Due to California Senate Bill 327 this will be the standard configuration for 2020 and beyond
- Click on Configuration menu
- Click on Network and then Summary, Web, and then Access
- Check mark Enable under HTTP
- Uncheck mark Enable under HTTPS
- Click on apply
- Reboot the NMC