C-Bus Power Supply, DIN Rail Mounted, 250V, 350mA

C-Bus Power Supply, DIN Rail Mounted, 250V, 350mA

C-Bus Power Supply, DIN Rail Mounted, 250V, 350mA

Item Number: 5500PS

RRP (Inc. GST)



Qty UoM EAN Colour



Range of product




Product brand


Product or component type

power supply

Device application

power supply

Sustainable offer status

Green Premium product


Output current

<= 350 mA

Local signalling


REACh Regulation

Free of Substances of Very High Concern above the threshold

REACh free of SVHC


EU RoHS Directive


Toxic heavy metal free


Mercury free


RoHS exemption information


China RoHS Regulation


Environmental Disclosure


Circularity Profile



Secondary voltage

32...39 V DC

[Us] rated supply voltage

240 V AC 50 Hz

Supply circuit type


Number of outputs


Number of modules


Package 1 Weight

301 g

Package 1 Height

100 mm

Package 1 width

119 mm

Package 1 Length

159 mm


The product must be disposed on European Union markets following specific waste collection and never end up in rubbish bins
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Frequently Asked Questions

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replacement for the old C-Bus power supply (5100PS)

The replacement for the old 5100PS is a 5500PS, this unit is DIN rail and will require a 4 din rail enclosure to protect it

What is the code for Cbus PC USB Interface?

The code is 5500PCU

HomeSafe - Dimensions of Reed switches

The below list are all measured in mm - all Reed Switches are Normally Closed with the magnet in place (NC)

5460               18h x 19w x 13d
5460FD            19(dia)
5460FS            9.5(dia)
5460HD            88h x 38w x 10d (cable lenght: 280)
5460RF            78h x 73w x 27d

I can't connect to the NAC/SHAC via USB but I can from Ethernet RJ45 connection?

This is probably due to an old version of CBus Toolkit being installed on your computer.

CBus Toolkit older than 1.15 will not have the newer USB drivers required for the NAC/SHAC.

Your 5500PACA (PAC) or your 5500PCU (USB PC Interface) with their USB
connections will still be working, as they both use different "older" USB drivers.

Download the current Version Here: https://www.clipsal.com/learn-and-discover/trade-talk/trade-software-tools/c-bus-software
NAC SHAC Image with Details.jpg

Can I remotely scan a customer network with Toolkit and just a CNI (C-Bus Network Interface)?

Yes, you will need to purchase and configure a CNI for the network, once you have set a static IP on the CNI you will need to setup Port Forwarding in the customers Modem/Router.

You will need to create a Port forward Rule, to allow port 10001 from External to Port 10001 Internal at the IP address of the CNI.
For help with Port Forwarding go to a service like https://www.portforward.com

Once this has been configured, you will need to configure the confection in Toolkit to use either a CNI or Wiser connection type, enter the IP address that the ISP has assigned to that customers connection (Not the internal IP of the CNI), the Port should already be set to 10001 - Do not change this.

The External IP can be either Dynamic or Static, if it's Static this will not change, but if Dynamic you will need to use a method to be able to check what the current External IP is before trying to connect.

You can use a service like https://dyn.com/dns/ sign up for an account and enter those details into the customer Modem, to check the IP you will need to go to a Command Prompt (CMD) and Ping the URL address, it will respond with the current External IP address that the ISP has assigned to the customers Internet Connection

Why does the ATS46 or ATS48 get a phase fault PHF when attempting to start?

ATS46 / ATS48 getting a PHF when attempting to start.

Product Line:
ATS46 and ATS48 soft starters


Open circuit between ATS and motor, open or bad connection on input line power, shorted SCR or bypass contactor, high power factor.

Possible Causes & Solutions:
  • Mains supply failure greater than 500ms when run command is present. (verify that line voltage is sufficient, stable and present on L1-L2-L3 terminals. If an isolation contactor is used, it must close within 200ms of a run command)
  • Motor current draw less than 10% of the nominal starter rating. (verify that load is present and motor is pulling sufficient current because current draw must be more than 10% of the controller rating while running without a shorting contactor)
  • SCR failure (suspect this to be case if fault occurs immediately upon start - can verify SCRs by measuring from L1 to T1, L2 to T2, L3 to T3, then reverse the meter leads and retest.  For the ATS46,  the control board must be totally removed.  When making this measurement one should see at least 50k ohms on all 6 measurements. If less, then suspect have a bad SCR in that phase
  • Power factor greater than 95% lagging
  • If the fault is detected after completion of the acceleration ramp, ensure the proper connection of the shorting contactor, if used. The output of the the shorting contactor must be connected to terminals A2-B2-C2, and must close within 200 milliseconds of reaching full speed.
  • Can occur if shorting contactor does not drop out within 500ms of stop (Look at associated relay which may be dropping it out due to noise)
    • Confirm whether the shorting contactor is the issue by removing contactor out of the system by disconnecting and see if the Soft Starter will run without getting the PHF fault.
  • Check for open phases including:
    • Blown Fuses
    • Open or loose power connections
  • Check connections to measurement board to confirm they are secure and clean
  • Verify the motor and the output wiring are good
  • If you suspect external and load issue, you can test with smaller motor or same motor with SST (in level 3 for ATS46 or drC menu for ATS48) ON which is test on low power motor or maintenance mode -- If current is the issue, then with this on the unit should get up to speed and run.  NOTE: SST parameter will reset to OFF after a power cycle.
  • Verify that there are no devices on line or load side such as contactors or overloads that may be open.
  • If the motor can be run across the line, measure current on each phase. They should be equal. An imbalance could indicate a bad motor.

Additionally verify wiring to shorting contactor. It may have wires reversed on the contactor input as compared to the contactor output. Terminal A1 should go through shorting contactor to terminal A2, Terminal B1 should go through shorting contactor to terminal B2 and terminal C1 should go through shorting contactor to terminal C2.