It has been determined that dust and other foreign conductive particles have been getting inside the UPS during shipping or from site construction projects during installation.
Galaxy 5000, Galaxy 5500
All models, all serial numbers
Conductive dust and particles negatively affect system operation by increasing component temperatures and reducing dielectric strength.
Temporary front and top covers are being applied to Galaxy 5000 units prior to shipping to protect the unit from foreign particles.
FRONT dust protection cover
TOP dust protection cover
Only Schneider Electric Certified Field Service Engineers are authorized to remove this cover.
Bottom Portion can be lifted to provide access to input / output wiring section.