Frequently Asked Questions
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VIDEO - Spark-e-Mate - How to Change Mode & Disable the Desensitisation Routine
A Quick how to video to show changing the mode on the Spark-e-Mate 493BTLi unit to Safe Mode, Super Safe Mode, Turbo Mode and then back to Normal mode. An explanation of each of the modes is also included and how these influence the tripping of RCDs during the Fault Loop or Earth Continuity testing. This video then shows how to disable the Desensitisation routine on the Fault Loop and Earth Continuity tests which can cause RCD tripping in some cases.
Why are all my tests in Spark-e-Log coming up as failed?
Spark-e-Log does not have the ability to determine what values are passes or failures. This determination should be made by the qualified person doing the tests. You can select within the settings of Spark-e-Log if you wish to have the results default to failure or pass. If set to failure you will need to change them all to passes if the values tested are correct otherwise if set to pass you will still need to confirm the values obtained during testing are a pass or fail and will need to change those that fail to fail.
Why can't I send my report from Spark-e-Log via email on my iPhone?
On the iPhone there is no ability to select from what app the email is generated. Due to this iPhone requires that its default email app be set up with an account so that these report emails can be sent through this default app.
Is there a Spark-e-Mate Multi Tester Calibration Service available for both 493 (Standard) and 493BTL (Bluetooth)
The company that does the calibration of the 493 Spark-e-Mate is Design 2000.
+61 3 9758 5933
https://www.design2000.com.au/contact.php
